Wireless radio not working contact HP support?? call whom? for Photosmart 309a

I have reinstalled the software and verified the network is working and all other functions work on printer including USB hookup.  Message sent after testing.. "The wireless radio is not functioning. Contact HP support.  THis is my last try before trashing this new printer prod #cc336a out of warranty

This is how to contact HP support: www.hp.com/go/totalcare (click on Printers & Monitors, there is a phone number on the resulting page).
Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
I am employed by HP

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    error message on my HP Photosmart C7280 All-in-One  'Wireless Radio not Working' My broadband is BT Infinity with a very strong signal throughout the house and my operating system is Windows XP. My printer will not connect wirelessly to my network, what can I do with respect to the error message 'Wireless Radio not Working'

    Hello @GeoffH777 ,
    Perfect! You are very welcome, I am very happy to hear the reset helped!
    If you  have a quick moment, please scroll back to my last message here and click the "Accepted Solution" button, so others can find our thread if they happen to run into the same issue.
    Greatly appreciated, have a wonderful day!
    R a i n b o w 7000I work on behalf of HP
    Click the “Kudos Thumbs Up" at the bottom of this post to say
    “Thanks” for helping!
    Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

  • Trying to set up wireless printer. error message says: "wireless radio not working" help.....

    I have no knowledge of a "wireless radio" muchless of how to "turn it on"

    I think the printer's radio (the device it uses to communicate with your wireless router).
    If it is convenient, you can plug the printer into your router using an Ethernet cable for the same functionality as it being wireless.  I can help if you want.
    If that is not convenient, please contact HP support: www.hp.com/go/totalcare (click on Printers & Monitors, there is a phone number on the resulting page).
    Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
    I am employed by HP

  • C7250 All in one Wireless radio not working

    I have a C7250 All in one printer that suddenly the wireless stopped working.  I ran the wireless test and it says the radio is on but the radio fails. The wireless LED is on, any suggestion on what could be the problem?

    Shut off the printer.  Hold the # and 6 keys while and a for a few seconds after turning it back on.
    If that does not work, it is toast.  You could plug it into your router with an Ethernet cable and it would have the same functionality and still work with wirelessly connected computers.
    Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
    I am employed by HP

  • Wireless radio not working

    hp photosmart all in one 309a, operating system windows vista & windows 7.  we just connected a brand new wireless router to our devices and we are having problems connecting the printer to the network.  the hp solution center said the wireless radio was not functioning properly.  before we switched wireless routers, we had no issues with the wireless radio.      i have no idea what to do from here.....

    I just experienced the same problem yesterday, 7/12/2013.  I tried to print and when nothing came out I performed the usual powercycle that typically fixes the connection.  However, this time didn't work so I started to go to the Wireless setup menu to make sure everything was correct and to my surprise, it wasn't there.
    The Wireless Setup icon has completely dissapeared and is no longer available.  I printed a complete system configuration report and it's as if the printer simply doesn't have a wireless capability.  I have all the information for the wired Ethernet connection but nothing that even remotely indicates a wireless component is even installed.
    During power up all the lights flash as part of the power on cycle and that's the only time now that I even see the wireless light come on.  I've even unplugged the printer from the power source for an extended period of time and I've restored to default settings through the service menu.
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  • Officejet Pro 8500 A909g (all in one) wireless radio not functioning

    Ran network test report and received an Error message: Officejet Pro 8500 A909g (all in one) wireless radio not functioning.
    the menu screen says its on and the blue light is on, but no connection.
    Appears to be a hardware problem, any ideas.
    Thanks

    Hello Minabird4
    Welcome to the HP Forums, I hope you enjoy your experience!
    I understand that your wireless radio is not working on your HP Officejet 8500. This could be a hardware issue if the wireless card has failed completely, but I would like you to try the HP Support document: Performing a Partial Reset of the All-in-One. If resetting the printer as the document gets you to do does not fix the issue, it would be recommended that you contacted HP technical support for repair options.
    US support link to contact options for laptops purchased in the US.
    http://h10025.www1.hp.com/ewfrf/wc/contacthp?cc=us&lc=en
    Outside of US support link to contact options for laptops purchased outside the US.
    http://www8.hp.com/us/en/contact-hp/ww-contact-us.html
    I would like to thank you for posting on the HP Forums. Have a great day!
    Please click the "Thumbs Up" on the bottom right of this post to say thank you if you appreciate the support I provide!
    Also be sure to mark my post as “Accept as Solution" if you feel my post solved your issue, it will help others who face the same challenge find the same solution.
    Dunidar
    I work on behalf of HP
    Find out a bit more about me by checking out my profile!
    "Customers don’t expect you to be perfect. They do expect you to fix things when they go wrong." ~ Donald Porter

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    I guess the problem come from me but I really need those contacts before he calls me for it. I'll try some method that I got from some responders on your support website. Do you have or can you recommand any software that can solve this problem?
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    Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos, Thumbs Up" on the bottom to say “Thanks” for helping!

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    Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
    I am employed by HP

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    Say "Thanks" by clicking the Kudos Star in the post that helped you.
    Please mark the post that solves your problem as "Accepted Solution"
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