WLC 5508 7.4.100.0 HA standby reboot loop

Hi.....
We have been running two 5508 WLCs in HA mode for a while now connecting 25 2602 APs. We disconnected the heartbeat utp cbale to change the positision of the standby WLC in the rack. We did not power it off. After we plugged back the Heartbeat cable the standby WLC goes into a reboot loop and gives the following error message
Error:Unable to add Licenses on secondary Controller
Now I did not try to reboot the primary one as users are connected and am afraid I will have two WLCs down instead of one. From what I have been reading it seemed that several HA issues were resolved in code 7.4.100.0...
I hope there is simple fix/workaround for this situation.
All help is appreciated

Hello,
As per your query i can suggest you the following  solution -
This document provides information on the theory of operation and configuration for the Cisco Unified Wireless LAN Controller (WLC) as it pertains to supporting stateful switchover of access points (AP SSO).
The new High Availability (HA) feature (that is, AP SSO) set within the Cisco Unified Wireless Network software release version 7.3 allows the access point (AP) to establish a CAPWAP tunnel with the Active WLC and share a mirror copy of the AP database with the Standby WLC. The APs do not go into the Discovery state when the Active WLC fails and the Standby WLC takes over the network as the Active WLC.
There is only one CAPWAP tunnel maintained at a time between the APs and the WLC that is in an Active state. The overall goal for the addition of AP SSO support to the Cisco Unified Wireless LAN was to reduce major downtime in wireless networks due to failure conditions that may occur due to box failover or network failover.
For more information please refer to the link-
http://www.cisco.com/en/US/products/ps10315/products_tech_note09186a0080bd3504.shtml
Hope this will help you.

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    extracting info (286 bytes)
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        Version Suffix: k9w8-.152-4.JA1
        Image Name: ap3g2-k9w8-mx.152-4.JA1
        Version Directory: ap3g2-k9w8-mx.152-4.JA1
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        Total Image Size: 11520512
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        Image Family: AP3G2
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    ap3g2-k9w8-mx.152-4.JA1/ (directory) 0 (bytes)
    extracting ap3g2-k9w8-mx.152-4.JA1/img_sign_rel_sha2.cert (1371 bytes)
    extracting ap3g2-k9w8-mx.152-4.JA1/B5.bin (1816 bytes)
    extracting ap3g2-k9w8-mx.152-4.JA1/V5.bin (525 bytes)
    extracting ap3g2-k9w8-mx.152-4.JA1/img_sign_rel.cert (1375 bytes)
    extracting ap3g2-k9w8-mx.152-4.JA1/Y5.bin (1524 bytes)
    extracting ap3g2-k9w8-mx.152-4.JA1/file_hashes (5001 bytes)
    extracting ap3g2-k9w8-mx.152-4.JA1/B2.bin (9328 bytes)
    extracting ap3g2-k9w8-mx.152-4.JA1/X5.bin (1487 bytes)
    extracting ap3g2-k9w8-mx.152-4.JA1/final_hash.sig (513 bytes)
    extracting ap3g2-k9w8-mx.152-4.JA1/final_hash (141 bytes)
    extracting ap3g2-k9w8-mx.152-4.JA1/info (286 bytes)
    extracting ap3g2-k9w8-mx.152-4.JA1/E5.bin (1803 bytes)
    extracting ap3g2-k9w8-mx.152-4.JA1/Y2.bin (5830 bytes)
    extracting ap3g2-k9w8-mx.152-4.JA1/V2.bin (12826 bytes)
    extracting ap3g2-k9w8-mx.152-4.JA1/ap3g2-k9w8-mx.152-4.JA1 (206045 bytes)
    extracting ap3g2-k9w8-mx.152-4.JA1/8004.img (541961 bytes)
    extracting ap3g2-k9w8-mx.152-4.JA1/E2.bin (18656 bytes)
    extracting ap3g2-k9w8-mx.152-4.JA1/ap3g2-k9w8-xx.152-4.JA1 (10519307 bytes)
    extracting ap3g2-k9w8-mx.152-4.JA1/X2.bin (15158 bytes)
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    extracting ap3g2-k9w8-mx.152-4.JA1/html/level/1/sitewide.js (16560 bytes)
    extracting ap3g2-k9w8-mx.152-4.JA1/html/level/1/officeExtendap.css (41801 bytes)
    extracting ap3g2-k9w8-mx.152-4.JA1/html/level/1/ap_home.shtml.gz (1297 bytes)
    extracting ap3g2-k9w8-mx.152-4.JA1/html/level/1/appsui.js (563 bytes)
    extracting ap3g2-k9w8-mx.152-4.JA1/html/level/1/config.js (25812 bytes)
    extracting ap3g2-k9w8-mx.152-4.JA1/html/level/1/forms.js (20125 bytes)
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    extracting ap3g2-k9w8-mx.152-4.JA1/html/level/1/images/info.gif (399 bytes)
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    extracting ap3g2-k9w8-mx.152-4.JA1/html/level/15/officeExtendapEvent.shtml.gz (988 bytes)
    extracting ap3g2-k9w8-mx.152-4.JA1/html/level/15/officeExtendapMain.shtml.gz (3350 bytes)
    extracting ap3g2-k9w8-mx.152-4.JA1/html/level/15/officeExtendapBanner.htm (7114 bytes)
    extracting ap3g2-k9w8-mx.152-4.JA1/html/level/15/officeExtendapConfig.shtml.gz (2864 bytes)
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    extracting info.ver (286 bytes)
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    THEN IT BOOTS ON 7.6.100.0
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    examining image...
    extracting info (286 bytes)
    Image info:
        Version Suffix: k9w8-.152-4.JB3
        Image Name: ap3g2-k9w8-mx.152-4.JB3
        Version Directory: ap3g2-k9w8-mx.152-4.JB3
        Ios Image Size: 215552
        Total Image Size: 13660672
        Image Feature: WIRELESS LAN|LWAPP
        Image Family: AP3G2
        Wireless Switch Management Version: 7.6.100.0
    Not enough free space to download.
    Check for crashinfo/radio coredump and non used image files...
    Deleting flash:/ap3g2-k9w8-mx.152-4.JA1
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    *Mar  1 00:01:07.051: %CAPWAP-3-ERRORLOG: Go join a capwap controller
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    *Jan 20 15:37:13.475: %CAPWAP-3-ERRORLOG: CAPWAP SM handler: Failed to process message type 10 state 5.
    *Jan 20 15:37:13.475: %CAPWAP-3-ERRORLOG: Failed to handle capwap control message from controller
    *Jan 20 15:37:13.475: %CAPWAP-3-ERRORLOG: Failed to process encrypted capwap packet from 144.127.abc.abcperform archive download capwap:/ap3g2 tar file done (free up 11507200 bytes)
    Extracting files...
    ap3g2-k9w8-mx.152-4.JB3/ (directory) 0 (bytes)
    extracting ap3g2-k9w8-mx.152-4.JB3/V2.bin (12826 bytes)
    extracting ap3g2-k9w8-mx.152-4.JB3/Y2.bin (5830 bytes)
    extracting ap3g2-k9w8-mx.152-4.JB3/file_hashes (6108 bytes)
    extracting ap3g2-k9w8-mx.152-4.JB3/8004.img (553576 bytes)
    extracting ap3g2-k9w8-mx.152-4.JB3/X5.bin (1519 bytes)
    extracting ap3g2-k9w8-mx.152-4.JB3/final_hash.sig (513 bytes)
    extracting ap3g2-k9w8-mx.152-4.JB3/ap3g2-k9w8-tx.152-4.JB3 (73 bytes)
    extracting ap3g2-k9w8-mx.152-4.JB3/ap3g2-k9w8-xx.152-4.JB3 (12049578 bytes)
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    extracting ap3g2-k9w8-mx.152-4.JB3/R5.bin (3406 bytes)
    extracting ap3g2-k9w8-mx.152-4.JB3/R2.bin (9328 bytes)
    extracting ap3g2-k9w8-mx.152-4.JB3/img_sign_rel_sha2.cert (1371 bytes)
    extracting ap3g2-k9w8-mx.152-4.JB3/B2.bin (9328 bytes)
    extracting ap3g2-k9w8-mx.152-4.JB3/info (286 bytes)
    extracting ap3g2-k9w8-mx.152-4.JB3/8006.img (543804 bytes)
    ap3g2-k9w8-mx.152-4.JB3/html/ (directory) 0 (bytes)
    ap3g2-k9w8-mx.152-4.JB3/html/level/ (directory) 0 (bytes)
    ap3g2-k9w8-mx.152-4.JB3/html/level/1/ (directory) 0 (bytes)
    extracting ap3g2-k9w8-mx.152-4.JB3/html/level/1/forms.js (20125 bytes)
    extracting ap3g2-k9w8-mx.152-4.JB3/html/level/1/appsui.js (563 bytes)
    extracting ap3g2-k9w8-mx.152-4.JB3/html/level/1/ap_home.shtml.gz (1297 bytes)
    ap3g2-k9w8-mx.152-4.JB3/html/level/1/images/ (directory) 0 (bytes)
    extracting ap3g2-k9w8-mx.152-4.JB3/html/level/1/images/info.gif (399 bytes)
    extracting ap3g2-k9w8-mx.152-4.JB3/html/level/1/images/cisco-logo-2007.gif (1648 bytes)
    extracting ap3g2-k9w8-mx.152-4.JB3/html/level/1/images/background_web41.jpg (732 bytes)
    extracting ap3g2-k9w8-mx.152-4.JB3/html/level/1/images/login_homeap.gif (19671 bytes)
    extracting ap3g2-k9w8-mx.152-4.JB3/html/level/1/config.js (26330 bytes)
    extracting ap3g2-k9w8-mx.152-4.JB3/html/level/1/sitewide.js (17089 bytes)
    extracting ap3g2-k9w8-mx.152-4.JB3/html/level/1/officeExtendap.css (41801 bytes)
    extracting ap3g2-k9w8-mx.152-4.JB3/html/level/1/back.shtml (512 bytes)
    ap3g2-k9w8-mx.152-4.JB3/html/level/15/ (directory) 0 (bytes)
    extracting ap3g2-k9w8-mx.152-4.JB3/html/level/15/officeExtendapBanner.htm (7114 bytes)
    extracting ap3g2-k9w8-mx.152-4.JB3/html/level/15/officeExtendapConfig.shtml.gz (2864 bytes)
    extracting ap3g2-k9w8-mx.152-4.JB3/html/level/15/officeExtendapSummary.htm (718 bytes)
    extracting ap3g2-k9w8-mx.152-4.JB3/html/level/15/officeExtendapHelp.htm (5013 bytes)
    extracting ap3g2-k9w8-mx.152-4.JB3/html/level/15/officeExtendapMain.shtml.gz (3350 bytes)
    extracting ap3g2-k9w8-mx.152-4.JB3/html/level/15/officeExtendapEvent.shtml.gz (988 bytes)
    extracting ap3g2-k9w8-mx.152-4.JB3/B5.bin (1980 bytes)
    extracting ap3g2-k9w8-mx.152-4.JB3/E5.bin (1816 bytes)
    extracting ap3g2-k9w8-mx.152-4.JB3/Y5.bin (1544 bytes)
    extracting ap3g2-k9w8-mx.152-4.JB3/C2.bin (19822 bytes)
    extracting ap3g2-k9w8-mx.152-4.JB3/final_hash (141 bytes)
    extracting ap3g2-k9w8-mx.152-4.JB3/C5.bin (6936 bytes)
    extracting ap3g2-k9w8-mx.152-4.JB3/img_sign_rel.cert (1375 bytes)
    extracting ap3g2-k9w8-mx.152-4.JB3/Q5.bin (2790 bytes)
    extracting ap3g2-k9w8-mx.152-4.JB3/X2.bin (15158 bytes)
    extracting ap3g2-k9w8-mx.152-4.JB3/E2.bin (18656 bytes)
    extracting ap3g2-k9w8-mx.152-4.JB3/Q2.bin (5830 bytes)
    extracting ap3g2-k9w8-mx.152-4.JB3/V5.bin (525 bytes)
    extracting ap3g2-k9w8-mx.152-4.JB3/ap3g2-k9w8-mx.152-4.JB3 (207764 bytes)
    extracting info.ver (286 bytes)
    New software image installed in flash:/ap3g2-k9w8-mx.152-4.JB3
    Configuring system to use new image...done.
    Writing out the event log to fla
                                    sh:/event.log ...
    archive download: takes 295 seconds
    *Jan 20 15:42:09.163: image upgrade successfully, system is now reloading
    *Jan 20 15:42:09.215: %SYS-5-RELOAD: Reload requested by capwap image download proc. Reload Reason: NEW IMAGE DOWNLOAD.
    *Jan 20 15:42:09.215: %LWAPP-5-CHANGED: CAPWAP changed state to DOWN
    Write of event.log done
    I have also tried to remove all the files on the AP, just leaving
    Directory of flash:/
       58  -rwx         296  Jan 20 2014 18:33:37 +00:00  env_vars
       13  drwx         448   Dec 9 2013 23:30:23 +00:00  ap3g2-rcvk9w8-mx

  • WLC 5508 -7.4.100 -mDNS bug?

    Hello
    I deleted an interface that had a mDNS profile attached and then created a new Interface with the same IP and a different mDNS profile. When I went to delete the test mDNS profile, the wlc complains that it is still attached to deleted interface.
    So how do I delete this mDNS profile, do I need a reboot of the WLC?
    after I did this on 1 controller, I removed the profile first from the other WLCs before I deleted the interface, that work no problem.
    here is some info
    (WLC1) config>mdns profile delete APPLETV
    Requested Profile is in use by an Interface/Interface Group/WLAN.                              
    Use 'show mdns profile detailed <profileName>' to list the Interface/Interface Group/WLAN mapped to the profile.
    (WLC1) >show mdns profile detailed APPLETV
    Profile Name..................................... APPLETV
    Profile Id....................................... 1   
    No of Services................................... 2   
    Services......................................... AirTunes
                                                      AppleTV
    No. Interfaces Attached.......................... 1   
    Interfaces....................................... ms-outdoor
    No. Interface Groups Attached.................... 0   
    No. Wlans Attached............................... 0  
    (WLC1) config>interface mdns-profile ms-outdoor none
    (WLC1) >show mdns profile detailed APPLETV
    Profile Name..................................... APPLETV
    Profile Id....................................... 1   
    No of Services................................... 2   
    Services......................................... AirTunes
                                                      AppleTV
    No. Interfaces Attached.......................... 1   
    Interfaces....................................... ms-outdoor
    No. Interface Groups Attached.................... 0   
    No. Wlans Attached............................... 0   
    I delete the interface here!
    (WLC1) >show mdns profile detailed APPLETV
    Profile Name..................................... APPLETV
    Profile Id....................................... 1   
    No of Services................................... 2   
    Services......................................... AirTunes
                                                      AppleTV
    No. Interfaces Attached.......................... 1   
    Interfaces.......................................
    No. Interface Groups Attached.................... 0   
    No. Wlans Attached............................... 0   
    (WLC1) >config 
    (WLC1) config>mdns profile delete APPLETV       
    Requested Profile is in use by an Interface/Interface Group/WLAN.                              
    Use 'show mdns profile detailed <profileName>' to list the Interface/Interface Group/WLAN mapped to the profile.
    Any help would be apprieciated. I will try reloading the wlc tonight when no users are around to see if that helps to clear out the faulting info

    you're hitting
    CSCuf56192    Unable to delete a mdns profile in a particular case
    When an mdns profile is mapped to an interface and if the interface is deleted without detaching the mdns profile, the profile shows that it is still attached to an interface and doesn't allow the deletion of profile.

  • WLC 5508, 7.4.100.0, dot1x and web auth

    Release notes for 7.4.100.0 states;
    "Security during client authentication is enhanced by applying both 802.1X and Web Authentication for a WLAN."
    Anybody know anything about this and how-to's?
    Eirik

    I know what it is. :-)
    Want to test to use web auth after dot1x. Do not trust dot1x alone anymore, now that it is so easy to steal sertificates from laptops...
    Would like to force users (after eap-tls with certificate) to logon using their AD cred.
    Eirik
    Sent from Cisco Technical Support iPad App

  • WLC 5508 and AIR CAP 1602I

    Hello,
    We've got a problem with the AP (AIR CAP 1602I) which is managed by WLC 5508(7.4.100.60)
    Users connect to the AP with VOIP phones(Avaya).. and there are following problems during calls
    -robot voice
    -strong noise(even if call is not made, just speaker is on)
    Strange thing is that there is no problem with older APs which are managed with the same WLC.
    Any idea?
    Thanks in advance

    Well that can be a cause also. I would look at using 7.4.110.0 which is MR1. If that doesn't help, then open a TAC case as it might be something else. Going to v7.5 I don't think will fix the issue.
    Many times I would go the the manufacture and find out if the support a certain code or not. It's nice when they do test to make sure it still works. Some manufactures do test and will suggest code versions and that's when you have to decide if the 1602 was really needed or just keep adding 1262's since there was only 3 added.
    Sent from Cisco Technical Support iPhone App

  • Anchor mobility configuration getting lost in wlc 5508 ios code 7.4.100.0

    It is observed that in WLC 5508 , ios 7.4.100.0 ,  mobility anchor configuration on wlan  is getting lost .  we configure anchor ip address on  guest wlan > mobility anchor >  Switch IP Address (Anchor).
    We have configured the template on NCS 2.0 to push the anchor mobility ip address on all WLC
    Has anyone oberved this behavoiur. We have more than 100 WLC  , and  everyweek  mobility anchor configuration is lost on some WLC having code  7.4.100.0.

    I am having this exact same problem.  I am running 7.3 on 5508 WLC.   My remote site LAP's are using Flex (HREAP).  The initial access point that my laptop associates to connects with no problem, as soon as I wander out of range of the initial LAP and into the area of another access point, I lose data connectivity.   The was validated like the original post as I start a constant ping on the LAN and watch as the ping latency increases and then ping replies stop.  The only way to correct the problem is resetting of the wireless adapter on the laptop.  Side note my DroidX has no problem wandering from AP to AP.
    Laptop: Windows 7 32bit
    I then returned to my home site and test where I have a secondary controller and the LAP's are configured for local mode, no problems roaming from access point to access point.   Validated with constant ping test.  The pings drop for a second and re-
    continues as the laptop reconnects.
    **Edit: I am going to try the removing the DHCP Addr. Assignment required option, and report that back to the TAC engineer.
    Message was edited by: Michael Dunki-Jacobs
    **Edit Solved:***
    The problem is in deed solved by turning the "DHCP Address Required" but why?

  • WLC 5508 HA Problem Soft.ver 7.4.100

    Dear Support,
    we are using two WLC 5508 software ver.7.4.100 with first 50AP license and in the next day we add 50AP license again to the primary WLC. when we activate HA base in the following guiden http://www.cisco.com/c/en/us/td/docs/wireless/controller/technotes/7-5/High_Availability_DG.html but when we doing test the failover we found a couple log message on the Secondary WLC like below and not for long time all AP on the Secondary WLC was drop off. 
    1. DP Critical Error
    2. *RRM-DCLNT-2_4: May 23 07:43:53.204: #RRM-3-RRM_LOGMSG: rrmTables.c:682 RRM LOG:  Could not retrieve  RRM Coverage Measurement DataKey BSSID:34:db:fd:dd:3e:20,Key SlotId:0
    *RRM-DCLNT-2_4: May 23 07:43:53.164: #RRM-3-RRM_LOGMSG: rrmTables.c:682 RRM LOG:  Could not retrieve  RRM Coverage Measurement DataKey BSSID:34:db:fd:dd:3e:20,Key SlotId:0
    *RRM-DCLNT-2_4: May 23 07:43:52.854: #RRM-3-RRM_LOGMSG: rrmTables.c:682 RRM LOG:  Could not retrieve  RRM Coverage Measurement DataKey BSSID:2c:36:f8:72:fc:c0,Key SlotId:0
    I also send a complete log for both problem above and enclose it with pdf file. need you advice and assistance,
    regard, afriansyah

    I agree go to version 7.4.121.0 I has some strange issues on prior releases. Personally I am running 7.6.120.0 right now but that's mainly due to support for the 3702 access points.
    http://www.cisco.com/c/en/us/td/docs/wireless/controller/technotes/7-5/High_Availability_DG.html#pgfId-74573
    that's a good guide just to double check yourself just in case. -

  • WLC 5508 with 7.4.100.0 software

    Hi All,
    One of my client has a wireless setup with WLC 5508 and 1142N APs. It was running with a good coverage for access points when WLC was running with 7.0 software version. Last week I upgraded the software to latest 7.4.100.0 version. After that the coverage of APs are very low.
    Can someone help me regarding this issue.
    Thanks
    Sadiq

    I didn't have coverage issues per say, but my 1142 APs kept disassociating randomly
    TAC suggested running these commands. Which has stopped the APs leaving the building.
    > config 802.11a disable network
    > config 802.11a 11nSupport a-mpdu tx priority all disable
    > config 802.11a 11nSupport a-mpdu tx scheduler disable
    > config 802.11a enable network
    > config 802.11b disable network
    > config 802.11b 11nSupport a-mpdu tx priority all disable
    > config 802.11b 11nSupport a-mpdu tx scheduler disable
    > config 802.11b enable network
    Aggregation is the process of grouping packet data frames together  rather than transmitting them separately. Two aggregation methods are  available: Aggregated MAC Protocol Data Unit (A-MPDU) and Aggregated MAC  Service Data Unit (A-MSDU). A-MPDU is performed in the software whereas  A-MSDU is performed in the hardware.
    Disables the 802.11n-5 GHz A-MPDU transmit aggregation scheduler.

  • Upgrade WLC 5508 IOS 8.0.100

    Hi
    I wan to upgrade the IOS version on WLC 5508, but I do not is recommended, 
    Can you help me is recommended upgrade for this version?.
    The apple devices have a problem with retry authentication constantly
    regards

    After WLC upgrade to 8.0.100 [ not in HA mode], the AP seem to be dropping out and reconnect using the fallback to IP-  inspite of the statically configured IP on the AP
    Running Outdoor mesh AIR-CAP1552E-N-K9 on WLC 5508
    (Cisco Controller) >show boot
    Primary Boot Image............................... 8.0.100.0 (default) (active)
    Backup Boot Image................................ 7.6.101.2
    =========
    Last AP disconnect details
    - Reason for last AP connection failure.................... The AP has been reset by the controller
    - Last AP disconnect reason................................ Unknown failure reason
    Last join error summary
    - Type of error that occurred last......................... Lwapp join request rejected
    - Reason for error that occurred last...................... No Mwar payload found in join request
    - Time at which the last join error occurred............... Dec 03 00:05:26.114
    AP disconnect details
    - Reason for last AP connection failure.................... The AP has been reset by the controller

  • WLC 5508 upgradation from 7.4.100.0 to 7.4.110.0

    Hi All,
    We have upgraded the wlc from 7.4.100.0 to 7.4.110.0. where we found after reboot the configuration has failed to load with the below errors.
    Cryptographic library self-test....passed!
    XML config selected
    XML root tag XML_mapping_variables not found
    XML root tag XML_mapping_variables not found
    XML root tag XML_mapping_variables not found
    XML root tag XML_mapping_variables not found
    XML root tag XML_mapping_variables not found
    Parse error at line 6:
    not well-formed (invalid token)
    Validating XML configuration
    Read HA Config before validation
    octeon_device_init: found 1 DPs
    readCPUConfigData: cardid 0x6070001
    Parse error at line 3:
    unclosed token
    XML root tag XML_config_variables not found
    XML root tag XML_config_variables not found
    XML root tag XML_config_variables not found
    XML root tag XML_config_variables not found
    Parse error at line 5:
    unclosed token
    We have reloaded the configuration on the controller. What might be cause for this.??
    Regards,
    Channa

    Did you try to factory default the WLC and rebuild it from scratch?  You shouldn't have any issues when upgrading, but when you upgrade and the configuration gets corrupt, there is noting you can do, except to rebuild the WLC.  If this is part of an HA AP SSO setup, then you need to make sure you reset the peer and then the primary.  Question is.... are you running HA AP SSO and if not, is the WLC working fine after a reboot?
    Scott 

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