Won't accept serial no. for InDesign CS5 when trying to upgrade to CS6. What to do?

I own InDesign CS5 (single product, not part of a suite) and I'm trying to upgrade to CS6, which I just bought. When prompted for the serial no. for CS5 the installer won't accept it; it says it is not a qualifying product. I have double-checked the serial number at My Adobe account – it is correct. Please help!

Please refer : http://helpx.adobe.com/creative-suite/kb/error-serial-number-qualifying-product.html

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