Won't sell item at Store # 145 Heath Ohio. Said too busy to call Corporate

Question

On 12/13/14 around 7:30pm went to Best Buy Store # 145 Heath, Ohio. After looking to see what Amiibo's they had. I see they had one Diddy Kong on a hang tag(later confirmed it was actual Diddy Kong with SKU and price of 12.99 hang tag location). I went to check out and once the cashier scanned it for purchase a message on the register said can't be sold. She tried again and same thing. She called someone from gaming and he went to confirm where in store came from and then came back and said shouldn't be a problem. He tried scanning it himself and same thing. He went over to customer service and looked it up. He came back and said didn't see a reason can't be sold. He said will talk with the store manager and be right back. He came back and said the manager said can't be sold. He asked if still wanted it, I could talk with the manager myself. I said yes still want to purchase it. He went over the mic around his neck and said the customer wants to speak with the manager.
Then a guy came to the front. He said was the manager (Jeramaha, sorry on spelling), he said as said before can't be sold. I asked why not, he first said was recalled and needs to be sent back. After asking why on shelf then, then said might not be entered in system correctly or something of that order and will need to be checked on with Corporate. He said for me to check back tomorrow. I told him over a hour drive away so just can't stop in to see why tomorrow. I said would you call Corporate now then. He said we are too busy to do that. I said what do you mean too busy. He repeated too busy but would put my name on it and hold it for me to pick it up tomorrow, so did that and he  attached my info to it. I said again hour away. He said it would be here for me then. I asked for his business card, he asked why. I said will need to contact Corporate then myself. He said why, can't sell something that can't be sold. I said, it's now not that. It's all the different reasons and not willing to check. He then said can get a store card on my way out at the desk at entrance
I went to that desk(it's the security check desk). I asked a guy that was there for the card, he handed me a store card and asked why wanted it. I said the manager over there didn't have one. He said no I'm the manager and asked what's wrong. I told him trying to buy a item and they said can't sell it. He said let's go see why not. He went and got the item and then took me over to customer service. He went and looked on the computer and said can't be sold until 12/17 because it's not released yet. I asked why on shelf, said put out by mistake. I asked him why that guy told me to come back tomorrow to buy it, even knew over hour drive. He said don't know why he would do that, since can't be sold. I pointed to my info tag he put on it. He didn't say anything on that. I said that would be a wasted trip, he said good thing didn't do it. He proceeded to tell me can't be sold until then and didn't offer to hold it. I was dissappointed with that and then took my info tag back and left.
Now wanted to add as too why posting on here:
The first guy that represented himself as the manager had a Geek Squad shirt on and seem to just make up different reasons as to why not. That's why asked for him to check with Corporate.
The response of too busy to call Corporate. To show how not busy that store was. There was two registers open and not once did they have me step away or take another customer. That's because all of that time with them checking on it, they didn't have any customers to ring out. The other lady at the next register wasn't even busy that she added that someone earlier came up with one and it wouldn't ring up. Even if too busy which wasn't the case, I feel should still do it for customer service.
Then to tell the customer that recalled and will be sent back. Then a couple minutes later offer to take my info and hold it for me to pick up the next day. That makes no sense and made me feel, just making up as they go.
Also to represent as the manager and wasn't, doesn't help. I don't even know if the other one was either, since he had a coat on.
If something was put out by mistake that's fine. But to tell a cutomer will hold it and come back the next day to buy it and knowing they have over hour drive without knowing for sure could even be sold then. That's just wrong.
Now as to the availability of this Diddy Kong Amiibo. Went to Gamestop right around the corner(right after leaving Best Buy 12/13) to check if they had it. They did, but sold the two that they had. The manager there named Ash said they are available to be sold and just hard to find, since so few sent to stores.

Answer 1

Hello VanMan1987,
Admittedly, the release dates and the coordination around Nintendo amiibo figures has been a bit of a challenge, to say the least. With release dates changing and there being so many different figures, it’s clear to me that some of our stores may have not been in a position to be able to speak confidently on what was going on with them, including putting figures out that aren’t yet able to be sold. What’s more clear to me is that your issue isn’t so much with the amiibo figures themselves, but how this whole situation was handled by the associates at the store. I sincerely apologize for the frustration you’ve endured here and I can’t thank you enough for sharing your experience in such great detail.
We’ve received quite a bit of feedback in regards to the amiibo releases and we’ve been sharing this feedback with our gaming teams here at the Corporate Campus. However, I’m going to go one step further here and share your concerns directly with the leadership team at Store #145 in Heath, Ohio. If there was any misrepresentation going on, this is greatly frowned upon and there is absolutely no reason we should be misleading our customers and giving a false illusion of authority. While most of our associates should be able to assist with your issue, there are times a manager is needed and a manager is exactly what you should get when requesting one. I apologize further if you experienced otherwise.
Lastly, I do apologize for the delay in response here. As you acknowledged, we’re a bit behind due to a higher Holiday volume and I regret that this gives the impression that we’re disregarding the situation. I absolutely assure you that’s not the case!
If you still need any assistance here, please feel free to let me know.
Sincerely,
Brian|Senior Social Media Specialist | Best Buy® Corporate
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