Word 2007 Crashes
Every time I open Word 2007 it crashes. It also crashes while working in a document. Any help you can provider would be greatly appreciated. It is getting very frustrating. The following is the error message pops up:
Word has stopped working .....
Here are the crash details:
Problem signature:
Problem Event Name: APPCRASH
Application Name: WINWORD.EXE
Application Version: 12.0.6690.5000
Application Timestamp: 52881869
Fault Module Name: gdiplus.dll_unloaded
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 515ba857
Exception Code: c0000005
Exception Offset: 737e74b2
OS Version: 6.0.6002.2.2.0.768.3
Locale ID: 1033
Additional information about the problem:
LCID: 1033
Brand: Office12Crash
skulcid: 1033
Read our privacy statement:
http://go.microsoft.com/fwlink/?linkid=50163&clcid=0x0409
Hi,
You can also try starting Word in Safe Mode:
Press Win + R and type “Winword.exe /safe” in the blank box, then press Enter.
If there’s no problem in Safe Mode, disable the suspicious add-ins to verify which add-ins caused this issue.
In addition, I have seen such Word crash issues caused by conflicted programs, you can perform a clean boot to determine if background programs are interfering with Word:
http://support.microsoft.com/kb/929135
I hope this helps.
Regards,
Melon Chen
TechNet Community Support
Similar Messages
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Word 2007 crashes when sving a document
Hey guys,
I have a user that is using Word 2007 on Windows XP sp3. When she tries to save a word document, Word crashes on her. It appears to do this randomly and there is nothing I can see that would trigger it. She can edit a document, save it
(using either quick save, or file, save) and it will crash on her. She's noticed more of a issue when she uses the quick save button. I have uninstalled Office twice. Once doing an uninstall/reinstall and the other doing an uninstall, delete the
directory and reinstalling word. The only add-on she has is Dorland's 28th edition dictionary. I have uninstalled/reinstalled this and the issue still seems to come up. I have gone through the registry and deleted any instance of Dorland's
I found. I did notice in the add/remove programs that there was a Dorland's lsited there, but could not be uninstalled. I am betting that could be the culprit. Anyone have any ideas?
Thanks,
DavidSee the KnowledgeBase article "How to troubleshoot problems that occur when you start or use Word 2010, Word 2007, Word 2003, or Word 2002" at:
http://support.microsoft.com/default.aspx/kb/921541?p=1
-- Hope this helps.
Doug Robbins - Word MVP,
dkr[atsymbol]mvps[dot]org
Posted via the Community Bridge
"whitehurstge" wrote in message news:[email protected]...
Hey guys,
I have a user that is using Word 2007 on Windows XP sp3. When she tries to save a word document, Word crashes on her. It appears to do this randomly and there is nothing I can see that would trigger it. She can edit a document, save it
(using either quick save, or file, save) and it will crash on her. She's noticed more of a issue when she uses the quick save button. I have uninstalled Office twice. Once doing an uninstall/reinstall and the other doing an uninstall, delete the
directory and reinstalling word. The only add-on she has is Dorland's 28th edition dictionary. I have uninstalled/reinstalled this and the issue still seems to come up. I have gone through the registry and deleted any instance of Dorland's
I found. I did notice in the add/remove programs that there was a Dorland's lsited there, but could not be uninstalled. I am betting that could be the culprit. Anyone have any ideas?
Thanks,
David
Doug Robbins - Word MVP dkr[atsymbol]mvps[dot]org -
Word 2007 crashes during autosave and when saving as .DOC
Hi,
I have a problem with Microsoft Word 2007. It crashes every time during autosave. It also crashes when I try to save a file as .DOC (even an empty new file). When I save it as any other file type it's fine.
I have already tried repairing the office installation, reinstalling the whole suite (and then installing SP3 and all latest patches again), auto fix it from
http://support.microsoft.com/kb/822005/en-us and
http://support.microsoft.com/kb/921541/en-us, changing the autosave file location, using different windows account. None of these helped. I wouldn't like to work with autosave switched off.
I am using Windows 7 Professional SP1 and Office 2007 Professional 12.0.6683.5002 with SP3 on HP EliteBook 8470w.
-- Igor M.Hi,
I tried to start Word in safe mode be it did not change anything. I also tried to start Windows 7 in clean boot but it did not help either (same issues).
Two entries are added to the event log when Word crashes:
First one:
ID: 0, Application Name: Microsoft Office Word, Application Version: 12.0.6683.5002, Microsoft Office Version: 12.0.6612.1000. This session lasted 94 seconds with 0 seconds of active time. This session ended with a crash.
Second one (Google translation):
Log Name : Application
Source: Application Error
Date: 2013-12-29 0:38:43
Event ID : 1000
Task Category : (100)
Level: Errors
Keywords: Classic
User : Not applicable
Computer: XXX
Description:
Name of the application causing the error: WINWORD.EXE , version : 12.0.6683.5002 , time stamp : 0x520bb457
Name of the module causing the error : wwlib.dll , version : 12.0.6683.5002 , time stamp : 0x520bb54c
Exception code : 0xc0000005
Fault offset : 0x0006d564
The process ID causing the error : 0xbb0
Time to run the application causing the error: 0x01cf0425b9f67b73
The application path causing the error: C : \ Program Files (x86 ) \ Microsoft Office \ Office12 \ WINWORD.EXE
The path of the module causing the error : C : \ Program Files (x86 ) \ Microsoft Office \ Office12 \ wwlib.dll
Report ID : 2fcdf5c7 - 7019 - 11e3 - 96f9 - 1c3e84fe29b2
Event Xml :
"><Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
"><Provider Name="Application Error" />
1000</EventID>"><EventID Qualifiers="0"> 1000 < / EventID >
100</Task>"><Task> 100 < / Task >
"><TimeCreated SystemTime="2013-12-28T23:38:43.000000000Z" />
Application</Channel>"><channel> Application < / Channel >
"><Security />
"><EventData>
12.0.6683.5002</Data>"><Data> 12.0.6683.5002 < / Data>
wwlib.dll</Data>"><Data> Wwlib.dll < / date >
520bb54c</Data>"><Data> 520bb54c < / date >
0006d564</Data>"><Data> 0006d564 < / Data>
01cf0425b9f67b73</Data>"><Data> 01cf0425b9f67b73 < / date >
C:\Program
Files (x86)\Microsoft Office\Office12\wwlib.dll</Data>"><Date> C : \ Program Files (x86 ) \ Microsoft Office \ Office12 \ wwlib.dll < / date >
">< / EventData >
<span title="">< / Event >
Kind regards, -
Word 2007 crashes using manual duplex
I must restart PC to get manual duplex to work. I can do 1 print job with the seting on. The 2nd time, Word crashes & continues to crash until I restart the PC.
Hi @aainbc
I'd be happy to to my best to help. I understand Word crashes when you try to manual duplex.
What printer model do you have? How Do I Find My Model Number or Product Number? I see you have another post and mentioned the M1217NFW, is this the printer you are speaking of?
Does this issue occur when you print from other programs? Can you save the file as a PDF and try manually duplexing from your PDF application?
Thanks, I look forward to hearing from you.
Please click the Thumbs up icon below to thank me for responding.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Sunshyn2005 - I work on behalf of HP -
Hi,
I had a Word 2007 crash, and when I reopened Word the Adobe tab (for converting to PDF) tab had disappeared
When I go to Word options > Add-ins > COM add-ins I can see a check box with Acrobat PDFMaker Office COM add-in.(exact names may not be accurate, I have a French version of Word)
I checked the option, clicked OK, but I still have no tab. I tried stopping/starting Word, but no luck.
Any ideas?I actually just had that happen in our office with Excel. Here's what I found on the support site: (hope this helps you)
PDFMaker is unavailable in a Microsoft Office 2007 application after you install Acrobat 9 (Windows)
Ratings:0 of 1 people found this helpful
Issue
The Adobe Acrobat PDFMaker toolbar is unavailable in a Microsoft Office 2007 application after you install Acrobat 9 Standard, Pro, or Pro Extended on Windows.
Solution
Do one or more of the following solutions:
Solution 1: Enable the PDFMaker add-in in the Office 2007 application's Disabled Items list.
A Microsoft Office 2007 application may automatically disable add-ins as a fail-safe if the application closes unexpectedly (for example, if the system was not shut down properly or if the application crashed). To determine if the PDFMaker add-in has been disabled, do the following:
Open the Microsoft Office 2007 application.
Do one of the following:
In Access, Excel, Word, or PowerPoint: Click the Microsoft Office button (in the upper-left corner). Click the [Application Name] Options button. Choose Add-Ins in the list on the left side of the Options window. Choose Disabled Items in the Manage drop-down menu at the bottom of the Options window. Click Go.
In Outlook, Publisher, or Visio: Choose Tools > Trust Center. Choose Add-Ins in the list on the left side of the Trust Center window. Choose Disabled Items in the Manage drop-down menu at the bottom of the Trust Center window. Click Go.
In Project: Choose Help > About Microsoft Office Project. Click Disabled Items.
Look in the Disabled Items list for Acrobat PDFMaker Office COM Add-In.
If Acrobat PDFMaker Office COM Add-In is in the list, then select it, click Enable, and click Close. Then close and re-open the Office 2007 application.
If Acrobat PDFMaker Office COM Add-In is not in the list, then use Windows Explorer to make sure that PDFMOfficeAddin.dll is present in C:\Program Files\Adobe\Acrobat 9.0\PDFMaker\Office. If the file is not present, then go to Solution 4 for instructions on how to repair your Acrobat installation.
Note: If you installed Acrobat to a location other than the default of C:\Program Files\Adobe, then modify the folder path above for your installation location.
Solution 2: Manually register the COM add-in file.
Disclaimer: This procedure involves editing the Windows registry. Adobe doesn't provide support for editing the registry, which contains critical system and application information. Make sure to back up the registry before editing it. For more information about the registry, see the Windows documentation or contact Microsoft.
Close all Office 2007 applications.
In Windows Explorer, locate PDFMOfficeAddin.dll and note its exact path, which may include spaces. Its default path is C:\Program Files\Adobe\Acrobat 9.0\PDFMaker\Office\PDFMOfficeAddin.dll.
Do one of the following:
On Windows XP: Choose Start > All Programs > Accessories > Command Prompt.
On Windows Vista: Choose Start > All Programs > Accessories. Right-click on Command Prompt, choose Run As Administrator, and authenticate.
In the Command Prompt window, type regsvr32 followed by a space and the path that you noted in Step 1. Enclose the path in quotation marks. For example, if PDFMOfficeAddin.dll is in its default location, then you would type the following command:
regsvr32 "C:\Program Files\Adobe\Acrobat 9.0\PDFMaker\Office\PDFMOfficeAddin.dll"
Press Enter.
A dialog box will confirm that the registration was successful. Click OK to close this dialog box.
Close the Command Prompt window.
Open the Office 2007 application.
Solution 3: Verify that Acrobat PDFMaker Office COM Add-In is selected in the Office 2007 application's list of available add-ins.
Open the Microsoft Office 2007 application.
Do one of the following:
In Access, Excel, PowerPoint, or Word: Click the Microsoft Office button (in the upper-left corner). Click the [Application Name] Options button. Choose Add-Ins in the list on the left side of the Options window.
In Outlook, Publisher, or Visio: Choose Tools > Trust Center. Choose Add-Ins in the list on the left side of the Trust Center window.
Choose COM Add-ins in the Manage drop-down menu at the bottom of the Options window or the Trust Center window.
Click Go.
Look for Acrobat PDFMaker Office COM Add-In in the list.
If Acrobat PDFMaker Office COM Add-In appears in the list but the checkbox beside it is not selected, then click the checkbox to place a check mark there. Click OK. Then close and re-open the Office 2007 application. (If the Office application doesn't allow you to place a check mark in the checkbox, and if you have already tried Solution 1, then select Acrobat PDFMaker Office COM Add-In, click Remove, and proceed to the next paragraph.)
If Adobe PDFMaker COM Add-In is not in the list of available add-ins, then click Add and navigate to C:\Program Files\Adobe\Acrobat 9.0\PDFMaker\Office. Select PDFMOfficeAddin.dll. Click OK. Then close and re-open the Office 2007 application.
Note: If you installed Acrobat to a location other than the default of C:\Program Files\Adobe, then modify the folder path above for your installation location.
Solution 4: Run Repair Acrobat Installation while no other applications are running.
Close all open applications.
Restart your computer.
Open Acrobat.
Choose Help > Repair Acrobat Installation and follow the on-screen instructions.
When the repair process is complete, restart your computer.
Solution 5: Remove and reinstall Acrobat with Windows in a simplified mode.
Device drivers and programs that start automatically when you start your computer can conflict with the Acrobat installer and cause problems. To prevent an installation conflict, reinstall Acrobat while Windows is in simplified mode. In simplified mode, non-essential programs and drivers are disabled.
To remove Acrobat:
Move any personal files out of the Acrobat application folder and its subfolders. The default location for the application folder is C:\Program Files\Adobe\Acrobat 9.0.
Do one of the following:
On Windows XP: Choose Start > Control Panel > Add Or Remove Programs (or Start > Settings > Control Panel > Add Or Remove Programs). If the Control Panel is in Category view, then also click Remove A Program.
On Windows Vista: Choose Start > Control Panel > Programs And Features. If the Control Panel is in Category view, then instead choose Start > Control Panel > Uninstall A Program.
In the Add Or Remove Programs window, select Adobe Acrobat 9 Standard, Pro, or Pro Extended.
Click Change/Remove (Windows XP) or click Uninstall/Change (Windows Vista).
Follow the on-screen instructions to remove the application.
To reinstall Acrobat in a simplified mode:
Close all open applications.
Restart the computer with non-essential services and startup items disabled. For instructions, see one of these TechNotes:
Windows XP: See TechNote kb404984.
Windows Vista: See TechNote kb404913.
Double-click the Setup.exe file on your Acrobat 9 installation media. Follow the on-screen instructions to complete the installation.
Open Acrobat and choose Help > Check For Updates. Follow the on-screen instructions to install available updates.
Re-enable startup items and services. For instructions, see the appropriate TechNote in Step 2, above.
Restart your computer.
Additional Information
PDFMaker is unavailable in a Microsoft Office 2007 application after you install Acrobat 8.1.x (Windows) (TechNote kb401734) -
Acrobat X 10.02 crashes when converting Word 2007 document wiht linked Visio file.
Acrobat X 10.02 crashes when converting Word 2007 document with linked Visio file and causes a C++ runtime error in Word and crashes Word.
To see the behavior create a short Word 2007 document with a linked Visio file (e.g., create a Visio file with one box and text and insert it as a link into a Word docx).
No problem in Acrobat 9There may be some of an issue with AA X on this, but part of the blame probably goes to MS also. I would suggest you simply clip the graphic from VISIO as a vector graphic (EMF will be used by default) and not do the link and do not embed the VISIO object. The linking and use of embedded objects in WORD 2007 seems to have been a major problem and is mostly a MS issue.
-
WORD 2010 Crashes Opening Word 2007 files
WORD 2010 crashes when opening Word 2007 files. If you save the files in Office 2007 as an RTF file, then open in WORD 2010 and save as a DOCX it works fine. Why can't WORD open legacy documents (these are not big files ~13 pages).
I have tried opening in safe mode, same effect - the doc opens and appears in the WORD window, and then the pop-up appears before you can do anything telling you that WORD 2010 has crashed.Try using Open and Repair on the problem docs.
In the Open dialog, select the file, then click the arrow beside Open and choose Open and Repair
If that doesnt help you may want to check the How to troubleshoot damaged documents in Word 2007 and in Word 2010
http://support.microsoft.com/kb/918429
Regards, ~G MCSE, MCDST, MCITP, MCTS, MCP, CCNA -
Contribute plugins crash Word 2007
Cursor movement within the edit space of Word 2007 (and a few
other places in Word, like the Word options dialog box) stopped
after installing Adobe CS3. I traced the problem to
Adobe Contribute CS3's OfficePlugIn.dll. I disabled it for
Word. This required a registry edit. Cursor movement for Word
returned, but Word still always exited with a crash (ugly!). I then
tried to remove another suspected culprit,
ContributeWordUITemplate.dot., using Word's Templates and
Add-Ins dialog box. Attempts to OK my choice immediately end in a
crash.
Does anyone know of a solution to this behavior by
Contribute? It resembles the behavior of malicious code: wreck the
program and block options to fix it.Michael,
I tried printing to a PDF file and for the first time I get an error
listing:
%%[ ProductName: Distiller ]%%
%%[Page: 1]%%
%%[Page: 2]%%
%%[Page: 3]%%
Cambria not found, using Courier.
%%[ Error: invalidfont; OffendingCommand: xshow ]%%
Stack:
%%[ Flushing: rest of job (to end-of-file) will be ignored ]%%
%%[ Warning: PostScript error. No PDF file produced. ] %%
I did not select this font, MS Word did when I created a few formulas. The
font is in the Windows Font folder. Selecting it and trying to change the
font just causes it to either not change or change back to Cambria Math
after a few seconds.
It prints fine on the printer, and HP LaserJet.
Dan -
Help me stop Word 2007 from crashing with PDFMaker!
I'm running Word 2007 (along with other Office 2007 applications) on a Windows 7, 64-bit computer that I recently migrated to. Every single time I try to create a pdf of a Word .doc or .docx file, the pdf is created OK but Word crashes. This is a huge nuisance, as I'd like to be able to keep other Word files open as I pdf the one I'm working on. I'm up-to-date with the Acrobat version (9.5.1); it's Acrobat Pro. Plenty of room on the hard drive (500 GB, of which 333 GB is free) and plenty of memory (8GB).
Note I'm able to create pdfs in PowerPoint and Excel without problems using the Acrobat add-in. I'm also able to create a pdf from a file shown in Windows Explorer by highlighting the file and using the right-click button to choose "Create PDF."
Any ideas?I belive this is because technically Adobe is not supporting Windows 64 bit, so all the features we enjoyed in, say Windows XP, are not supported now. This is an ongoing battle with Adobe who apparently has 0 interest or intent in supporting 64 bit. They SAY they support it, but they only mean you can save to PDF. None of the features like hyperlinks, PDF Maker, TOC, shared reviews, etc. are supported. I think they are literally the only company not supporting 64 bit and their only workaround is to now use 64 bit. (Can you tell I am annoyed - I am. It's been over a year battling them and 0 action on their part.)
-
Large document in DOCX format, 490 pages, starts to convert, then after three progress bars, Word goes to a solid 50% of CPU and everything stops.
I did not pay $300 to have this happen with the first stinking document I am working on.
System INFO:
Available Physical Memory: 2097151 KB
Available Virtual Memory: 2005708 KB
BIOS Version: IntelR - 42302e31
Default Browser:
Default Mail: Microsoft Office Outlook
mapi32.dll
Version: 1.0.2536.0 (XPClient.010817-1148)
Graphics Card: NVIDIA GeForce 8800 GT
Version: 6.14.11.7116
Check: OK
Installed Acrobat: H:\Program Files\Adobe\Acrobat 9.0\Acrobat\Acrobat.exe
Version: 9.0.0.2008061200
Creation Date: 2008/06/12
Creation Time: 2:25:18 AM
Locale: English (United States)
Monitor:
Name: NVIDIA GeForce 8800 GT
Resolution: 1280 x 1024 x 60
Bits per pixel: 32
OS Manufacturer: Microsoft Corporation
OS Name: Microsoft Windows XP Professional
OS Version: 5.1.2600 Service Pack 3
Page File Space: 4194303 KB
Processor: x86 Family 6 Model 23 Stepping 6 GenuineIntel ~3060 Mhz
System Name: FIRE
Temporary Directory: H:\DOCUME~1\SLASHS~1\LOCALS~1\Temp\
Time Zone: Eastern Standard Time
Total Physical Memory: 2097151 KB
Total Virtual Memory: 2097024 KB
User Name: slashsplat
Windows Directory: H:\WINDOWS
Installed plug-ins:
H:\Program Files\Adobe\Acrobat 9.0\Acrobat\plug_ins\Annots.api
Version: 9.0.0.2008061200
Creation Date: 2008/06/12
Creation Time: 1:59:50 AM
H:\Program Files\Adobe\Acrobat 9.0\Acrobat\plug_ins\EScript.api
Version: 9.0.0.2008061200
Creation Date: 2008/06/12
Creation Time: 2:05:18 AM
H:\Program Files\Adobe\Acrobat 9.0\Acrobat\plug_ins\SendMail.api
Version: 9.0.0.2008061200
Creation Date: 2008/06/12
Creation Time: 2:17:10 AM
H:\Program Files\Adobe\Acrobat 9.0\Acrobat\plug_ins\Updater.api
Version: 9.0.0.2008061200
Creation Date: 2008/06/12
Creation Time: 2:00:30 AMFootnotes in tables were the problem with my doc as well. I tried the option of saving the doc as a Word 2003 file, but it didn't help. I chatted with Adobe Customer Service and was provided this fix:
In Word 2007, click on the Acrobat ribbon
In the "Create Adobe PDF" panel, click on "Preferences"
In the "Settings" tab, under "Application Settings," UNCHECK the box next to "Enable Accessibility and Reflow with tagged Adobe PDF"
After that, I was able to create the PDF, and the table of contents and external hyperlinks all worked. The footnotes were no longer hyperlinked, but since they're on the same page as the items they're referencing, that's not really a problem. Cheers,
JG -
AA mailmerge in Word 2007 (Office SP3) crashes. Windows 8.
Have just installed AA 11.0.07
Every time I try to do a mailmerge:
1. A File save as box opens up. I don't know why. Nevertheless have tried saving as either .doc or .pdf
2. Word then crashesFootnotes in tables were the problem with my doc as well. I tried the option of saving the doc as a Word 2003 file, but it didn't help. I chatted with Adobe Customer Service and was provided this fix:
In Word 2007, click on the Acrobat ribbon
In the "Create Adobe PDF" panel, click on "Preferences"
In the "Settings" tab, under "Application Settings," UNCHECK the box next to "Enable Accessibility and Reflow with tagged Adobe PDF"
After that, I was able to create the PDF, and the table of contents and external hyperlinks all worked. The footnotes were no longer hyperlinked, but since they're on the same page as the items they're referencing, that's not really a problem. Cheers,
JG -
Adobe Acrobat v8.1.2 - PDFMaker COM Add-in not loading in Word 2007
PDFMaker COM Add-in is now not loading in Word 2007 at startup. But, it loads just fine for the rest of the Office 2007 apps. It loaded just fine, all operational, until 1-2 months ago. Now I have no access to Acrobat in Word 2007 except for print to that printer. There are now no buttons on the ribbon for direct access to Adobe Acrobat functions as there used to be. When I look in the COM add-ins area of Word 2007, it tells me PDF Maker is not loaded and that I cannot change the connected state of Office Add-ins registered in HKEY_LOCAL_MACHINE in the Regedit.
Am running MS Office 2007 SP-1 on Vista SP-1 x82. This behavior was going on before the recent SP-1's were installed, so pre-existing condition. Everything else is performing quite well. REALLY! I am very pleased with Vista.
Guidance, help, etc is most appreciated. THANKS!!!I had the same issue. The COM Add-In for PDFMaker was disabled by Word 2007 due to an unexpected crash during the creation of a PDF. I have searched all over the place trying to find a way to get the PDFMaker functionality active again in Word 2007 including the solutions mentioned in this post. In the end I found a solution myself.
1. Go to Word Options > Add-ins
2. Go to the Manage drop down dialog at the bottom of the page and select Disabled Items. Click Go.
3. A dialog will open that displays all the disabled add-ins. Select Acrobat PDFMaker Office COM Addin.
4. Click the Enable button.
5. Close and reopen MS Word and the Acrobat menu should be available again. -
MS Word 2007 Problem: Could not Change Doc Template
I started getting an error when I open a rules document through OPM. The document usually opens ok, but OPM gives the error "Oracle Policy Modeling was unable to open the document as an error occurred with MicroSoft Word: Could not change document template.
Usually, I can work in the document with no problems, but sometimes when I do the compile of the document that got this message, the compile and save works, but then Word crashes. The compiled document is available through OPM, but it thinks the document needs to be compiled on a build. I've learned to continue without compiling, otherwise Word will crash again.
Other times, the document compiles just fine with no problems with Word.
Occasionally, Word loses the Add-ins list. I've figured out how to attach it again.
Everything was fine until about 2 weeks ago. The only difference I can think of is that Word did an automatic update. I uninstalled and reinstalled OPM, but it hasn't made a difference.
I'm running OPM 10.1.0.27 on XT.
Any ideas? Thanks,
TerryHi Terry,
Try the following workaround:
1) Rename the word 2003 template (Policy Modeling Word Template) in c:\program files\oracle modeling\templates to another filename
- This is to force Word 2007 not to load the Word 2003 template
2) Open the Word document from Policy Modeling
- To load the Word 2007 template and attached it to the document
3) Save the document
(Thanks to Red Canda for this.)
Davin Fifield -
Word 2007 Document Recovery Pane Corrupt
We are using Word 2007 on a Windows 2003 terminal server.
When each one of our users opens word, the document recovery task pane opens with the same five documents. If you try to use the documents or delete them, it gives an error
Error Deleting File or Folder
Cannot delete file: Cannot read form the source file or disk.
How can I get these to not show up for everyone?Hi,
Thank you for using Word IT Pro Discussions
forum.
The first time that Word is started after a crash, the "Document Recovery" task pane will appear on the left side of the screen.
If you do not want these files shown in the document recovery task pane, click Start, in the Search box, type regedit and press Enter to open registry editor.
Locate the registry subkey:
HKEY_LOCAL_MACHINE\Software\Microsoft\Windows NT\CurrentVersion\Terminal Server\Install\Software\Microsoft\Office\12.0\Word\Resiliency
There will be a key called "document recovery". Delete everything in this key. Once everything in this key is deleted, the problem will go away.
If you want to troubleshoot the corrupted .asd file, you can also follow this KB article:
How to locate and correct disk space problems on NTFS volumes
http://support.microsoft.com/kb/814594
Best Regards,
Sally Tang -
Microsoft Word 2007 states "Microsoft Office Word Has Stopped Working"
Microsoft Word 2007 states "Microsoft Office Word Has Stopped Working" after I close any word document, (newly created or old word documents). Functionality of Word appears to be fine, I'm just tired of it crashing everytime I close it. Please HELP!
I am using Windows Vista, Service Pack 2 and Microsoft office 2007. The funny thing is, that when you are logged in to the other profile that we have created on our computer, Microsoft Word seems to work perfectly fine. The followiing is the exact "problem
signature":
Problem signature:
Problem Event Name: APPCRASH
Application Name: WINWORD.EXE
Application Version: 12.0.6541.5000
Application Timestamp: 4c38f4a9
Fault Module Name: StackHash_7ea6
Fault Module Version: 6.0.6002.18005
Fault Module Timestamp: 49e03821
Exception Code: c0000374
Exception Offset: 000afaf8
OS Version: 6.0.6002.2.2.0.768.3
Locale ID: 1033
Additional Information 1: 7ea6
Additional Information 2: ac730771d80f73e85b4b32dbb839afea
Additional Information 3: dd03
Additional Information 4: 741335d7d979867fc01d44e6acd4ebee
Read our privacy statement:
http://go.microsoft.com/fwlink/?link...3&clcid=0x0409
If you can explain the solution in the most simple terms possible, it would help a lot. Thank you in advance.
--TyHi,
This issue may occur due to conflict with certain software\driver such as PDF add-ons or default printer software.
To resolve your issue, you can follow the methods below to delete the corresponding registry:
1. Click Start , type regedit in the Start Search box, and then press ENTER.
2. If you are prompted for an administrator password or for a confirmation, type the password, or click Continue.
3. Locate and then click the following registry subkey:
HKEY_CURRENT_USER\Software\Microsoft\Office\12.0\Word\Data
4. On the Edit menu, click Delete, and then click Yes.
5. Exit Registry Editor.
6. Restart Word
Hope it helps.
Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. ”
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