Word 2011 for Mac Issue with Custom Page Size

I have installed Microsoft Office 2011 for Mac on my brand new iMac. I'm using Microsoft Word 2011 for Mac and I have opened the "Word Publishing Layout" template (this is essentially Microsoft Publisher). I'm trying to set up custom page sizes by performing the following steps. I go to File --> Page Setup and use the following settings:
1. Settings: Page Attributes
2. Format For: Any Printer
3. Paper Size: I choose "Manage Custom Sizes"
4. I create a 24x36 page and save it
When I do this, Word 2011 (and Word 2008) for Mac will only go to a maximum of 22 inches wide and 22 inches in height. Is there any way around this? I need the big sizes to do digital proofs for my business. I don't want to scale down to 12x18 (essentially cutting the proof by 50%) because when I import it into my other program that can accommodate any size document, I have to do a lot of manual work to get things back to scale. Thanks in advance for your help. If we can figure this out, I'll be grateful.
AC

Please re-post on the Office for Mac Product Forums

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I have been working on a document all week on word 2011 for Mac.
I initially saved the document and named it. It is still there in the directory folder I originally created it in.
I pressed the save icon every 20 minutes when working on my word document, saved it before bed, saved it when I woke up etc. Hundreds of save presses in over 100 hours of work in the past 10 days.
I also had auto recovery saving enabled to save every 10 minutes, this is still enabled.
Additionally I have time machine set up where it had been backing my whole drive after every few hours to a time capsule. I thought I had my backup protocols covered!
Today while editing and moving a text box within the word document, the whole word doc crashed with an error message saying “that it had encountered a problem and needed to close”.
I was expecting a recovered document to open back up as has occurred many times in the past when Word automatically reboots after a crash. However when the recovered document opened every piece of work had vanished except for the title page and a few words.
I thought no sweat I will go back and get a time machine copy as I had a weeks worth of back ups.
Upon going back to every back up from the last week, all my back up copy versions of the document in time machine is just the title page as well, even though I had been saving this all week and the documents was 50 pages long.
It appears that despite me hitting save, the document has not saved any of my work all week except for the first time I created the file; is this possible?
I cannot find a copy of the document in the Microsoft auto recovery, it does not reappear in it original form when I reopen Word.
I cannot find another copy in trash or on time capsule/time machine in the completed format that I had been saving it in.
I can find the file with the original file name, where I originally saved it but all the work has vanished even though the crash occurred when I was simply moving a text box to sit under a table. (IE I did not delete everything and then press save.
Things I noticed into the lead up the crash:
I tried to email to another email account last night as an attachment from word as a third back up and it would not send as an attachment, where this is usually an easy way to send a document as a safety back up.
I tried to “save as” and give it another name before the crash to experiment with different formatting and called it test test test test but it did not show up in the folder when I hit the “save as” button. Any subsequent search with SPOTLIGHT does not show any file by this name test test test test, even though I am 120% positive that I did save the file correctly in two different places on my computer. Hence again the file would not save even though I did all the normal steps of saving.
Why was the file not saving when I have been pushing the SAVE button? Was the file corrupted?
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A very dejected Digger Boyle.
These links take you to MAC Forum where others appear to have had this problem but can’t find a solution to my issue.
https://discussions.apple.com/message/20358862#20358862
https://discussions.apple.com/thread/3676037?start=0&tstart=0

Bootup holding CMD+r, or the Option/alt key to boot from the Restore partition & use Disk Utility from there to Repair the Disk, then Repair Permissions.
Any change?

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I'm a new Mac owner, with a Macbook Pro 13" 2.4 GHz Intel Core i5, with 8GB RAM, 256GB storage. I'm operating on the latest OS (Maverick), freshly purchased from the Apple store today (July 5, 2014).
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Dear Heather,
I don't know the specific answer to your question.
But as a new Mac owner, you should make sure that you are using the very latest version of Word 2011 for Mac.
My recommendation, if you haven't already done this, is to open Word and do Help > Check for Updates from Word's menu, and install any updates Microsoft has released.
They typically issue updates once or twice a month.
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Also, I feel that it overheats often and my battery runs out pretty quickly. I had the macbook (black) and this never happened before. I'm not sure if I'm doing something wrong or if there is something with my computer.I bought my computer summer 2010, I don't think this should be happening. Please Help......

This is exactly what keeps happening to mine too. I was at a conference taking notes, and I was
using the Notebook template, and doing some audio recording simultaneously. About 3 hours into the conference (not consistently recording, but on and off with the sessions) my file wouldn't save anymore, saying something like "File cannot be modified while in use with another program" and "Invalid file name" when I would go back into my folder to look for it). I tried installing some updates from Microsoft, and when I restarted, I was at least able to open my old notes again, and so far it looks like the audio was working. However, today at the conference, the same thing happened again, but I wasn't actively recording any audio (though after I had copy and pasted my second file of notes into the original, I went back to using it after re-naming it).
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Firstly, we appreciate any support you may be able to provide, we have already thrown considerable effort at this and it has been very time consuming and frustrating.
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Q4: Is this the correct way to specify custom page sizes, is this all we need to do ?
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Q6: Is it possible to add (by hand) custom page sizes to the ESP drivers or Foomatic PPD files so they they appear as a "standard" offering in the Page Setup / Paper Size interface ?
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Matt Broughton wrote:
Testing on 10.5.7, Tried both Oki 9-Pin Series 1.3 / Microline personality (no joy) and Epson 9-Pin Series 1.3 (this is a much better driver than 1.1) / Epson FX personality but not much joy with custom page sizes,
The Oki 9-pin Series 1.3 and the Epson 9-Pin Series 1.3 should produce the same results. The only difference in the PPDs is the printer model name.
After some testing, I find that the output is not the same despite the two PPDs being virtually identical. I did spot in the CUPS source code for the rastertoepson filter that there is some model name matching for Epson printers. Thus I can see where the output using the Oki 9-pin PPD could be different than when using the Epson 9-pin PPD.
but again once I imbedded the page size into the ppd some (but frustrating) luck. I can get it to respect the paper orientation and it prints well but I could not get the form length to work properly. At best over a print run of 7 labels it would creep up the label by about 0.1 inches / 2 mm.
Just for the fun of it, I made some additions to the Epson 9-pin 1.3 PPD. All I can say is that I could print a job to file. I have no way to know what it would look like on paper.
I did find that using a custom paper size did add some unwanted margins to the output bounding box. Putting the custom page size into the PPD seemed to get around that issue.
I added the following lines to the Epson 9-pin PPD 1.3--
<pre style="overflow: auto;font-size:small; font-family: Monaco, 'Courier New', Courier, monospace; color: #222; background: #ddd; padding: .3em .8em .3em .8em; font-size: 9px;">*PageSize Label1/Label1: "<</PageSize[288 107.8]/ImagingBBox null>>setpagedevice"
*PageRegion Label1/Label1: "<<PageSize[288 107.8]/ImagingBBox null>>setpagedevice"
*ImageableArea Label1/Label1: "0 0 288.00 107.80"
*PaperDimension Label1/Label1: "288.00 107.80"</pre>
This adds a paper size with the 4 inch (288pt) width and 1.5 inch (107.8pt) height. That represents the 1.4 inch label and the 0.1 inch gap between labels. I set 0pt margins except for the bottom where is set the 0.1 inch (7pt) gap as the bottom margin.
The full diff in context is--
<pre style="overflow: auto;font-size:small; font-family: Monaco, 'Courier New', Courier, monospace; color: #222; background: #ddd; padding: .3em .8em .3em .8em; font-size: 9px;">loki:~ matt$ diff -u /usr/share/cups/model/epson9.ppd ~/Desktop/epson9.ppd
--- /usr/share/cups/model/epson9.ppd 2009-02-20 20:16:53.000000000 -0600
+++ /Users/matt/Desktop/epson9.ppd 2009-06-06 20:37:06.000000000 -0500
@@ -42,6 +42,7 @@
*PageSize Legal/US Legal: "<</PageSize[612 1008]/ImagingBBox null>>setpagedevice"
*PageSize A4/A4: "<</PageSize[595 842]/ImagingBBox null>>setpagedevice"
*PageSize FanFoldUS/US Fanfold: "<</PageSize[1071 792]/ImagingBBox null>>setpagedevice"
+*PageSize Label1/Label1: "<</PageSize[288 107.8]/ImagingBBox null>>setpagedevice"
*CloseUI: *PageSize
*OpenUI *PageRegion/Media Size: PickOne
*OrderDependency: 10 AnySetup *PageRegion
@@ -50,17 +51,20 @@
*PageRegion Legal/US Legal: "<</PageSize[612 1008]/ImagingBBox null>>setpagedevice"
*PageRegion A4/A4: "<</PageSize[595 842]/ImagingBBox null>>setpagedevice"
*PageRegion FanFoldUS/US Fanfold: "<</PageSize[1071 792]/ImagingBBox null>>setpagedevice"
+*PageRegion Label1/Label1: "<<PageSize[288 107.8]/ImagingBBox null>>setpagedevice"
*CloseUI: *PageRegion
*DefaultImageableArea: Letter
*ImageableArea Letter/US Letter: "18.00 18.00 594.00 774.00"
*ImageableArea Legal/US Legal: "18.00 18.00 594.00 990.00"
*ImageableArea A4/A4: "18.00 18.00 577.00 824.00"
*ImageableArea FanFoldUS/US Fanfold: "18.00 18.00 1053.00 774.00"
+*ImageableArea Label1/Label1: "0 0 288.00 107.80"
*DefaultPaperDimension: Letter
*PaperDimension Letter/US Letter: "612.00 792.00"
*PaperDimension Legal/US Legal: "612.00 1008.00"
*PaperDimension A4/A4: "595.00 842.00"
*PaperDimension FanFoldUS/US Fanfold: "1071.00 792.00"
+*PaperDimension Label1/Label1: "288.00 107.80"
*MaxMediaWidth: "1080.00"
*MaxMediaHeight: "86400.00"
*HWMargins: 18.00 18.00 18.00 18.00</pre>
I don't know if that will help you or not. Let us know what sort of progress you make.
Matt

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Please re-post on the Office for Mac Product Forums

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slavdo wrote:
I’m using excel 2011 for Mac
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Word 2011 for Mac Issue with Custom Page Size

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