Word 2013 error when saving or exporting to pdf

Windows 8 with Office 2013, I am unable to save any Word 2013 document as a pdf. Using export also gives the same error.
Error: Sorry, we couldn't find your file. Is it possible it was moved, renamed or deleted?
Anyone see this, or can confirm save as pdf works in Word 2013?
Thanks.

Windows 8 with Publisher 2013:
I had the same issue; first I noted that MS Publisher didn't save as PDF as soon I choosed the option "ISO 19005-1-compatible (PDF/A) ("ISO 19005-1-kompatibel (PDF/A)") - I got every time the error message "Publsiher cannot
save the file" ("Publisher kann die Datei nicht speichern").
I tryed to save as a PDF(-/A) in the other Office programs, like Word, Excel or PowerPoint, but it didn't save it too, with similar error Messages e.g. "Error: Sorry, we couldn't find your file. Is it possible it was moved,
renamed or deleted?"
I played around on my local system, first with uninstalling PDF-printers(/-Drivers), later I uninstalled Adobe Reader, changed my defaul Printer and so on - all with no success.
So finally I decided to completely re-install my Windows 8 and then to install Office 2013 as the first and only application - and violà; all PDF printing Problems were gone!
I'm not sure if this is a pure Office issue, or an issue with Office in interaction with other software. Possibly I used an old Printer Driver which was not proper or something else.
Important is to say, that my Office PDF printing issue was solved with a new and proper installation of Windows 8 and after Office 2013.
Regards.

Similar Messages

Word 2007: Error when saving file that contains equations

Using Microsoft Word 2007, version 12.0.6425.1000 with Service Pack 2
I am a High School Math teacher, and when working on a document that contains a number of math equations. When I try to save the document, Word refuses to save. It displays the following error: "A file error has occurred. <filename>. OK",
and I am unable to save the file.
Reading the forum, I have found this to be a very common issue going back to 2009, but I have not seen a definitive solution or patch.
I have found a workaround:
Creat a new document
Copy and paste from the corrupted doc each page, saving the new document after each page
Until I hit the error, then I know the page that has the issue, and can usually narrow it down to a specific math equation. Nothing fancy just some basic math.
Manually rewrite the equation in the new document and it will successfully save.
But the issue has been occurring more and more frequently now and it is becoming very frustrating. Any help would be greatly appreciated!

There has been a long time known issue with the equation editor. it causes document corruption by "losing" XML tags.
Apparently fixes for some causes of these problems have been rolled out in Windows updates. But the problem still exists. You've got it easy. A lot of people running into this problem are students working on documents, like a thesis, that is on a short
deadline ...
One identified cause of these problems is editing equations
after you created them. DON'T DO THAT!
If you have to change an existing equation, create a new correct one and delete the old one.
Simpler fix. Don't use Word (or Office) for creating equations. Find some other product, like a pencil.
Over in the "Answers" forum there are a couple volunteers, Tony Jollans and Jeeped
, who have been manually fixing this type of error if you post a new question or add a reply to one of the ongoing discussions on this issue.
Sorry.
If you want to invest the time to figure out what your error looks like you may be able to come up with a fix other than copy /paste method.
Can't open Word File because of end tag/start tag mismatch error... XML Tag
- XML Error – Fix It tool - “The name in the end tag of the element must match the element type in the start tag”
This error is caused when Word either “forgets” to write an XML tag, or writes them in the wrong order.
Tony Jolans was the first person that I heard of with home made tool to fix the problem. Now MS has released a Fix It for one specific variation of the problem.
If the tools don’t fix your problem, the file will have to be fixed manually, repairing the tag order.
The Fix It article notes that the document is still in a fragile state. You have to do some addition fixing to avoid repeats of the problem.
https://blogs.technet.com/b/wordonenotesupport/archive/2011/03/24/error-when-opening-a-word-2007-or-2010-document.aspx
http://support.microsoft.com/kb/2528942- FIX IT
This fix it will work for one specific tag error where there are equations and graphics in the same paragraph AND Office 2010 SP1 has not been applied.
Preventative suggestions
<snip Jeeped>
I don't think that anyone can completely stop editing equations, but pre-planning them should avoid unnecessary edits.
While I have no concrete, reproducible evidence that editing equations is a cause, I have made these empirical observations:
I cannot state precisely what many of the DOCX XML tags do, but basic XML syntax rules would suggest that code like:   <m:oMath><m:e><m:ctrlPr/></m:e></m:oMath>
... does nothing at all since it closes everything it opens and offers no content. It looks to me that this is a result of deleting one or more characters from an equation.
While Word 2010 reports these as a problem at: Line: 2 Column: 0 ... Word 2007 will still report the actual position, e.g.:
Line: 2 Column: 2726981 I keep a copy of Word 2007 side-by-side Word 2010 for no other purpose. It's the only Office 2007 program on my computer. This seems like it is actually a step backwards from a resolution since Word 2010 no longer seems
to be able to parse its own error.
Whether the syntax is truly useless and non-effective for any intent or purpose is actually beside the point. The syntax passes conformity tests and the DOCX
should launch. Why an 85 page document is 'broken' due to a few empty XML formatting tags while retaining legal syntax structure is beyond me.
I try to pass along the area that the problem was in and several times people have remarked that the area I report was the place they were last making modifications/deletions to equations (not additions) when the no-load corruption
occurred.
When no indication from the OP is offered on what was worked on last, the Line: 2 Column: 0 corruption often comes within a formula at the very end of the unfinished Word/Document.xml file and it may be inferred
that this was the last place being worked upon.
The corrupt DOCX files I've worked on are very commonly at the last stages of development with a large complex document. While there couldn't be a worse time for a corruption to appear, it would seem that small edits to existing content are causing
it and not large scale new content generation.
Not one of these points is a definitive 'smoking gun', but put together they seem to indicate
formula editing and not formula writing as a cause for the Line: 2 Column: 0 corruption. If it looks like a duck and quacks like a duck, it is most often a duck.
</snip>
Copy “True Autosave Macros for Office” to this place in reply
Let me fix it myself
If you are familiar with editing XML, you can try to fix the problem yourself by correcting the sequence of the mismatched oMath tags in the document. See the following example:
Incorrect tags:
<mc:AlternateContent>
<mc:Choice Requires=”wps”>
<m:oMath>
</mc:AlternateContent>
</m:oMath>
Correct tags:
<m:oMath>
<mc:AlternateContent>
<mc:Choice Requires=”wps”>
</mc:AlternateContent>
</m:oMath>
Note: You will have to use an application such as Notepad to edit the XML.
Manual Technique
<snip> A DOCX document is actually a .ZIP file that contains many internal components. There is an internal folder called word which will always contain a document.xml file. This file is the basis of the document's layout
and content.
Assuming that the DOCX archive structure has not been corrupted, it can be opened in an archive utility. I use
WinRAR for this. Once opened in
WinRAR, you can drill down into the
word folder and see the document.xml file. I use
Notepad++ as a text editing tool and have the .xml file extension associated with this program so i can simply double-click
document.xml in WinRAR to open an editing session.
Notepad++ has cursor positioning in the right-hand side of the status bar and finding the position of the error (supplied by a failed open in Word) is pretty straightforward. I look for empty formatting
tags first and only remove content if removing empty tags does not allow the document to be opened. I try to note existing content in the area that I make modifications in order that I can supply position reference information to the owner of the DOCX.
When editing, I assume the philosophy that kess is more. My target is to get the document to open in Word with as little modification as possible and let the original owner of the DOCX make any necessary adjustments.
I should mention that after making a change to word/document.xml you need to save it in
Notepad++ then go to
WinRAR and acknowledge that you want to update the file in the DOCX archive. Once the archive is updated, you can attempt to open the DOCX in Word to see if your efforts are successful.
WinRAR
Notepad++
</snip>
Further Fixes
The Fix it solution in this article should let you recover your Word document. However, the symptoms will reappear when you make any further edits to the document unless the core problem in the structure of the document is resolved.
To try to correct the core problem, follow one of these workarounds:
Install Office 2010 Service Pack 1
Office 2010 Service Pack 1 resolves this issue for new files. It will also prevent the problem from recurring with any files that were recovered with the Fix it solution in this article.
To download Office 2010 Service Pack 1, follow the steps provided in this Microsoft knowledge base article:
2460049 - Description of Office 2010 SP1
Grouping Objects
The steps provided work best under Word 2010:
After you open the recovered document, turn on the Selection pane. This can be found in the
Home tab of the ribbon. The editing group of the
Home tab has a dropdown button named Select.
Click the Select button, and then click
Selection Pane...
Press the Ctrl button on your keyboard and then click each text box in the selection pane.
Click the Group button under the Format tab. This will group all the objects together.
As soon as you have all objects grouped on each page, save the document under a new name.
Save the document in the .RTF file format
The steps provided work for both Word 2007 and Word 2010:
After you open the recovered document, click File and select
Save (for Word 2007 click the Office button and select
Save As)
In the Save As dialog box, click "Save as type:" dropdown and select
Rich Text format (*.rtf).
Click Save.
Click to view this
blog for more information about this issue.
Bonus tip: Win7 Win8 Math Equation Input Panel / Math input Panel
http://www.lytebyte.com/2009/07/24/guide-to-math-input-panel-in-windows-7/
http://www.7tutorials.com/windows-7s-tablet-input-panel-text-entry-and-handwriting-recognition
http://www.7tutorials.com/training-tablet-input-panel-work-even-better
http://www.7tutorials.com/do-math-easy-way-math-input-panel
Not an answer to the problem, just a bonus that may make it easier to input formula’s in Win7.
Here’s another one of those didn’t-know-it-existed-until-I-clicked-it-by-accident tools in Win7. It’s called the
Math Input Panel.
To access it, simply click Start, and in the Search Box that appears above, type in
Math Input Panel.
The Window should look like this:
Let the fine folks at Microsoft explain what it’s used for:
“Math Input Panel uses the math recognizer that’s built into Win7 to recognize handwritten math expressions. You can then insert the recognized math into a word-processing or computational program. “
Tony Jolan’s Automatic Fix
Download http://www.wordarticles.com/temp/Rebuilder.dotm Microsoft Office Word Macro-Enabled Template (.dotm) and open it.
Click Options button on the Security warning and select Enable this content.
Click the Broken Documents tab at the far right of the ribbon.
Click the Rebuild button in the left-hand side
Locate and open your corrupt document in the file open dialog.
That's it. The process will repair your document if possible and create a new document with (Rebuilt)
appended to the filename. Be patient as it may take a few minutes. If a repair is not possible, you can then post to a public file area and someone here can attempt a manual repair.
Manual Fix
XML Maker V1.1 is free. It will allow you to open the document.xml file and edit it. It also marks errors and warnings.
I just didn’t have much luck working with it.
A poster used XML Maker V2.1 (US$125, 30day free trial, enough for average person to fix a file)
Notepad ++ is a good, free editor for this type of task
Make a copy of the file
Rename the copy from DOCX to ZIP
Open … .ZIP/word/document.xml in notepad
Copy the contents of the file to clipboard
Open Word
Paste a copy of the copied XML into Word
(optional) the XML is one long string too hard to read, you can replace some tags, with that tag plus a para mark to break up the text to make it more people readable.
Open an XML validator, ie this site on the internet:
http://www.w3schools.com/xml/xml_validator.asp
Paste another copy of the XML into the “Syntax Check Your XML” input window
Click on “validate” button
Copy the missing tag, ie </mc:Fallback> (yours will be different)
Return to word Find: mc:Fallback> (without the </ so you find both open and closing tags).
Repeat find until you hit 2 open tags in a row. Then you just have to figure out where to put the closing tag between them.
Look for other tags before and after a proper closing tag so you can match the problem area to a good area.
Discussion by many affected people, a couple in discussions are also fixing problem if Tony’s fix doesn’t work
http://social.answers.microsoft.com/Forums/en-US/wordcreate/thread/581159d0-9ebc-4522-b30c-53e33e8268e1
Document Recovery
http://www.wordarticles.com/Shorts/Corruption/Formats.php
This page has the most readable description of Word file structures, DOC and DOCX, I have seen so far
The logical structure of a Word 97‑2003 format document is one of a series of elements arranged in a hierarchy, much like a mini file system. As an example, here is the structure of a simple Word 97‑2003 (.doc) format document:
MyDocument.doc
1Table
*CompObj
Word Document
*SummaryInformation
*DocumentSummaryInformation
The physical structure of the complete file bears little relation to the logical structure; it is, again, of a proprietary design, a compound, or structured storage, file. Briefly, and loosely, the separate logical elements of the file are broken up into
blocks; these blocks are treated as individual units, which units are then organised without regard for their logical arrangement, and catalogued, catalogue and organisation detail being held alongside the blocks themselves, to enable recombination into logical
components when necessary.
Just to give you a flavour, here are some views of three small parts of such a document, viewed in a hex editor:
Views of a Word 97-2003 format Document
The logical structure of a Word 2007 format document is one of a series of elements arranged in a hierarchy, much like a mini file system. As an example, here is the structure of a simple Word 2007 (.docx) format:
MyDocument.docx
_rels
rels
docProps
app.xml
core.xml
word
_rels
document.xml.rels
theme
theme1.xml
document.xml
settings.xml
fontTable.xml
webSettings.xml
styles.xml
[Content_Types].xml
As briefly as before, the [Content_Types] file and the _rels folders, along with the subordinate files therein, contain information about the logical structure, and the two files in the docProps folder contain much the same as the two Information files
in the old format. The document.xml element within the word folder holds the bulk of the document content and the other files within that same folder hold formatting details.
So, you might say, the internal structure of a document has changed a little, so what? There are, however, other changes that make a bigger difference. The first is that, although both logical formats are conceptually similar, they are wrapped up in
completely different ways to make a single file. Instead of the proprietary physical structure used for Word 97‑2003 format documents, a fairly standard, and open, Zip Archive format is used for Word 2007 format documents. The second change is that instead
of using obscure binary codes, everything in Word 2007 format documents, well almost everything, is held in XML format.
All data held as XML? In a standard Zip Package? It should be much easier to work with, then? Judge for yourself; here are some views of parts of a Word 2007 format document taken from a hex editor:
Views of a Word 2007 format Document
FreeFileViewer – reads 100+ text, Office, audio, video format file types – Can open some XML tag error files
http://www.freefileviewer.com/formats.html
Can't open Word file due to undeclared prefix, Location: Part: /word/document.xml, Line:91, Column: 49921
The most likely cause of your particular problem is that you are missing a
schema prefix reference within the opening <document ...> XML tag (usually the second one). Different
schema references are required for various types of specialty content. Here is a sample opening <document ...> tag with a large number of various schema prefix codes. If I remove one or two of these, i can reproduce
your error message.
<w:document xmlns:ve="http://schemas.openxmlformats.org/markup-compatibility/2006" xmlns:o="urn:schemas-microsoft-com:office:office" xmlns:r="http://schemas.openxmlformats.org/officeDocument/2006/relationships" xmlns:m="http://schemas.openxmlformats.org/officeDocument/2006/math"
xmlns:v="urn:schemas-microsoft-com:vml" xmlns:wp="http://schemas.openxmlformats.org/drawingml/2006/wordprocessingDrawing" xmlns:w10="urn:schemas-microsoft-com:office:word" xmlns:w="http://schemas.openxmlformats.org/wordprocessingml/2006/main" xmlns:wne="http://schemas.microsoft.com/office/word/2006/wordml">
It's impossible to blindly say exactly what you are missing but if you post an unadulterated copy of your document to a public file area (as noted above) and post the location back here, someone may be able to help. If you are going to go this route, send
a copy that has not already been subjected to repair attempts.
FWIW, while it may be hard to determine exactly which schema you may be missing, I do not believe that having extras causes any problems.
BTW, you don't actually have to rename the DOCX file extension if you have an archiving program. I use WinRAR and simply
<right-click>, Open With... to expose the archive.

Word 2013 crashes when doing a save as pdf

Word 2013 will crash when doing a 'save as' pdf

It sounds like an item in HD/Library/Contextual Menu Items. Drag the contents of that folder to the desktop and test again. If that sorts it put the items back one at a time to find the culprit..
If that's not it, go to ~(yourHome)/Library/Contextual Menu Items and do the same.
Open "Console" in your Utilities folder. From the Sidebar choose: Log
Files >> CrashReporter >> "~/ Library Logs" >> Preview and paste the contents here for the latest Preview crash and maybe we can figure what's going on.
-mj
[email protected]

Getting general error when saving site using "create PDF from"

I'm using Adobe Acrobat Professional 8.0.0 for Mac, trying to save websites. This started working fine, but I had to shut down in the middle of a site being saved. Now when I try to save a site using Web Capture/create PDF from I get a "general error, nothing was saved". What do I need to do, remove, replace, reinstall or whatever to get this feature working again?
Also can anyone tell me how to set the feature that saves web pages with the headers and footers showing date, time, URL, page title, etc. I often use the print feature (save to PDF) and up until a day or so ago it always saved with those headers and footers. Now they're missing, which is what prompted me to try saving entire sites, above. I remember setting these a long time ago and being able to choose what went on the left, right,header and footer, but I cannot find those settings now.
Thanks,
Michele

Well, after downloading Applejack, I am completely confused. I'm not sure I understand what will happen if I do any of these steps: see 3a.. "clean out all cache files including the Launch Services database and any cached User Pictures". What kinds of things will I lose? Can I choose only the Acrobat cache files? I don't want to have to spend hours or days resetting things as I'm in the middle of a project with a close deadline. I also don't really understand fully what will happen with all the other things they discuss. The instructions say (I just copied and pasted these):
3. Auto mode: You can let the script run through its tasks automatically by typing 'applejack auto'. If you want the machine to automatically restart at the end of its tasks, use 'applejack auto restart'. You can also tell the computer to shut down automatically at the end by using the command line 'applejack auto shutdown'.
3a. Deep Auto mode: If you want to let AppleJack clean out all cache files, including the Launch Services database and any cached User Pictures, use 'applejack AUTO' instead. Use this if you still have problems booting after running AppleJack already.
4. Interactive mode: To run through just one task, or to run the script manually, type 'applejack' and then choose tasks from the menu. Running the script in interactive mode has the benefit of giving you options for working with user level cache and preference files, not just the default system level caches and preferences. To select an option, type the highlighted number or letter associated with the action, and then hit return. Whenever you enter a choice in AppleJack, you will need to hit return for that choice to take effect.
4. Corrupted preference files are moved into a directory that will mirror the original preference directory, with (Corrupt) added to the directory name. For example, corrupt preferences files found in ~/Library/Preferences will be moved to ~/Library/Preferences (Corrupt). After running AppleJack, you'll probably want to take a look at them (and most likely throw out those folders). As of version 1.4.2, AppleJack now creates a copy of the directory tree inside the (Corrupt) folder so that if any files were deeply nested inside the original preference folder, they will be placed in an identical directory hierarchy in the new (Corrupt) folder. This way, if for any reason you would want to move a preference file back, you know where it should go.
6. AppleJack has a primitive logging mechanism. It writes a journal of most of its activity to /var/log/AppleJack.log. AppleJack will automatically reset the log the next time you run it, if the file should ever reach a size somewhat over 500k.

Annoying error when saving file as a PDF (error ID=54)

Over the past week or so we have had a error that is driving us nuts. When working in a AI file and trying to save as a PDF we get this error: "Cant save the illustrator file. File may be read only, or the file is in use, or you dont have the required permissions. ID=54". Anyone have a work around? We have to go back to file and re-save every time. Thanks

Just saving to the computer.
I dont see how permissions could be a issue since it lets me after save to a PDF after I close the error box and re-save again.

Error when saving response as a PDF

Hi,
Using forms central with the following form - https://adobeformscentral.com/?f=AIs6IyvchFd81PYTEhbxlw - when I try "save a response as a pdf" the file comes with an error.
The logo at the top stays but it is followed by two blank pages and the responses are only on the third page.
Please help - very frustrating as need to send PDFs to clients and looks terrible.
Thanks

Hi,
The most common cause of this type of issue is misplaced page break elements. In the Design tab use the View > Page View menu item to switch to the PDF view of the form then check that the page break elements are positioned correctly.
Regards,
Brian

Error when saving a book to PDF

I had saved one previous copy of this unfinished book some time ago but now that I have finished it I get an error each time I try. After selecting save as PDF I get the error: "No pages from the document were selected to be printed". I have closed iphoto and re-opened, rebooted, but nothing seems to help.
Any suggestions?
Thanks,
Dom

There is no file "com.apple.iphoto.plist" as they claim. May be an '08 file. I'm using 6.0.6
This file has to exist. You are probably looking in the wrong Library. It's not the Library directly inside your Hard Drive; you want the one in your Users folder. Navigate like this:
Mac HD/ Users/ (your user name)/ Library/ Preferences/ com.apple.iPhoto.plist
Delete the file and see if it helps.
Regards.

Error when saving an Outlook attachment eg. Word Doc after opening it.

we made the group policy change which was giving an error when saving from opened attached files.
But for 1 particular RDS user the error still seems to be occurring. i've tried the following,
1. recreating outlook.
2. recreating user profile.
3. deleted the group policy history from the registry.
4. tried removing outlook add-ins.
your help would be really appreciated.
kind regards

Hi,
What is the error? Does outlook crash? Would you please also detail the group policy change?
We can try cleaning out the Temporary Outlook Files folder to check the result.
We can refer to the following link for the detailed steps to locate and find the temp folder:
http://www.howto-outlook.com/faq/securetemp.htm
Then we need to use OutlookTempCleaner to clean the folder:
http://www.howto-outlook.com/products/outlooktempcleaner.htm
Please Note: Since the web site is not hosted by Microsoft, the link may change without notice. Microsoft does not guarantee the accuracy of this information.
Regards,
Melon Chen
TechNet Community Support

Error when saving

Hello BW Experts,
I am getting this error while saving a query in Bex.
'The query could not saved due to a problem in transport'.
I am actually creating a test query production. I am not sure why it is refering to the transport. From what i understand there is nothing to deal with transports.
Anyone experienced a similar problem before.
Suggestions appreciated.
Thanks,
BWer

OSS NOTE 194051
Symptom
An error occurs when you save a query:
Error when saving
"The query could not be saved due to a problem in transport".
Other terms
Business Explorer, query, transport, save, R9 124
Reason and Prerequisites
There are 4 possible reasons for this problem:
1. The BEx default transport request or the development class-dependent transport request is not maintained or released in the Administrator Workbench.
2. The system is set to "cannot be changed". Refer to Note 337950 (as of 2.0b SP 11), which describes how query objects can be edited in systems that cannot be changed.
3. You are not authorized to write to Workbench requests.
4. The BEx default transport request or the development-class-dependent transport request in the Administrator Workbench has another target system than the query (the transport destination of the query is determined via the transport layer of the query's development class (as of 3.0: of the package)).
The error only occurs for query objects which already have a development class, that means, which were already placed on a transport request.
Solution
Solution for Cause 1:
a) Start the Administrator Workbench
b) Choose 'Goto' to change to Transport connection
c) Choose "Request BEx" or "BEx development classes" in the toolbar.
d) Create a (new) request.
e) All changes in the BEx are now written to this request.The end user is no longer confused by 'Transport' dialog boxes.
Solution for Cause 2:
See Note 337950
Solution for Cause 3:
Authorize user to write to Workbench requests.
Solution for Cause 4:
Create a request for each target system. Assign the request suiting the target system of the transport layer of the development class (of the package) to each development class (as of 3.0: to each package) used for BEX objects.
If this does not change the situation, further information is useful for error analysis.
Go to Transaktion SE16, Table RSZCOMPDIR. In field COMPID, select the technical name of your query. Read the COMPUID of your query.
Go to SE37, function module rso_elem_get_related. Parameter I_IOBJNM is set to the COMPUID, and parameter I_OBJVERS (object version) is set to A. Only the export parameters E_T_OBJ_EXISTENTIAL and E_T_OBJ_DEPENDENT are of interest.
These entries are then entered in function module rs_tr_objects_check_insert in import parameter I_T_TR_OBJECT. In this parameter, fill field PGMID fixed with 'R3TR' and field OBJECT fixed with 'ELEM'. Field OBJ_NAME is filled with the contents of field OBJNM from export parameters E_T_OBJ_EXISTENTIAL and E_T_OBJ_DEPENDENT. The other fields are not relevant.
The export parameters of this function module are required for further error determination. Add this information to your OSS message. The table of messages E_T_MSG is important in particular.

Error when trying to export excel from Chrom

Hi,
I get the following error message when i try to export the excel from Chrome browser. Has anyone encountered this error when trying to export from Chrome ? can you please give me the solution.
Thanks.
Error message:
To export a list, you must have a Microsoft SharePoint Foundation-compatible application

Hi,
From your description, when you export a SharePoint list to excel from chrome, you get an error.
In my SharePoint 2013, when I export a SharePoint list to excel from chrome, it works fine.
For your issue, make sure the excel client have been installed in your environment.
To narrow down the issue, I would like to confirm the following information:
To check whether the issue is related to the browser, I suggest you to do a test in other browsers, such as IE and compare the results.
What version is your office client? office 2013 or 2010? 32bit or 64 bit?
Besides, here are some similar posts, you can take a look at:
http://community.office365.com/en-us/f/172/t/160015.aspx
https://social.technet.microsoft.com/Forums/office/en-US/5ffbeb9e-6eb1-41c2-8141-edab6039bbde/to-export-a-list-you-must-have-a-microsoft-sharepoint-foundationcompatible-application?forum=sharepointadminprevious
I am looking forward to your reply back.
Best regards,
Lisa Chen
TechNet Community Support
Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact
[email protected]

Login error when trying to Export

Hi
I receive an error when trying to export to Word.
The message is simple "An error occurred when signing in", not very useful.
I have reset my password several times and have obviously been able to login here with the same account.
OS Win XP
Browser Firefox 19
Reader 10
Can anyone suggest anything else?
TC

We are outside our 30 days!
YOUR PACKAGE SUDDENLY STOPPED WORKING.
AT YOUR STAFF SUGGESTION I UPGRADED READER AND IT IS NOW TRYING TO GET ME TO UPGRADE IE TO 8.
PRODUCT SUPPORT?
I DON'T THINK SO!!!!!
CUSTOMER SERVICE?
I DON'T THINK SO!!!!!
Thanks for nothing.

Error "Session Timed Out" When saving webi report as PDF

Hi,
I am getting below error when saving report as PDF
The Session Timed Out.The document *.wid has been auto saved in the Favorites~WebIntelligence Folder..Click Restore to retrieve it.
(ERROR : WIJ600001).
I get above error in PROD but works fine in DEV.
Version : BOE 3.1 SP7 (DEV & PROD).
Session Time out set as one hour.
Report runs for 3 minutes .once I get the data if I try to save it as PDF immediately I get the above mentioned Error.

The default Webi auto-save is every 600 seconds, which is 10 minutes. You could increase it to 3600 seconds (1 hour) in CMC -> Applications > Web Intelligence > Properties > Auto-save Settings on "Auto-save time delay".
See KB 1297132 - Error: WIJ 60001 after the Web Intelligence Java Report Panel is left inactive some time on http://service.sap.com/sap/support/notes/1297132.
Hope this helps,
Jin-Chong

Office 2013 Error when launching iCloud Control Panel

After installing iCloud Control Panel 2.1.2 on my Win 7 pc, I get an Office 2013 error when I open or close iCloud Control Panel. "We're sorry, but Microsoft Office has run into an error that is preventing it from working correctly. Microsoft Office will need to be closed as a result. Wou you like us to repair now?"
I close the error window and everything seems to work correctly. There is no other message and iCould Control Panel is not giving me any help.
How can I fix the problem and get rid of this error message?

Can you describe the error message? Maybe your setup info and a screenshot.. ?

I get the following error when trying to open a pdf file... '*pdf.part could not be saved, because the source file could not be read"

I get the following error when trying to open a pdf file... '*pdf.part could not be saved, because the source file could not be read". I am able to open pdf files in IE and other programs.

I am encountering the same problem -- though with .qfx files from my bank. This worked fine in Firefox 31 ESR, but since upgrading to Firefox 33.0, I get the "<name>.qfx.part could not be saved, because the source file could not be read" when I attempt to download. (I should add that downloading PDF statements from the same site works fine, and that the qfx downloads work fine in IE and Chrome.)
I tried safe mode, it is still broken. Tried v34 beta, no luck. I reverted to version 31, it works again.
I guess I will stick with the older version until a solution is found...or just use an alternate browser to download my financial data.

Font licensing error when Saving?

I use Illustrator CC and get a licensing error when saving designs with downloaded fonts.
The designs look fine on my computer and fine when I open them from my drop box account.
The problem comes when others open the design, the fonts change to Arial in most cases, which is causing design issues.
This is even happening when the design is saved as a PDF.
How do I solve this problem?
Can I get licenced fonts?
Where are they available?
Many thanks for reading.

You can have your other contacts download and install the same fonts
or
you can select all the text in your document and create outlines of the fonts, printers often ask for this option.
or
You can purcahse fonts from say Adobe and if I am not mistaken you can have those installed on five work stations, I do not know if you are allowed to consider a colleague as legal user of the fonts. And I do no recall if the number of seats for the fonts have changed but it used to be five seats. As I recall.
or
you can purcahse from My Fonts as well http://www.myfonts.com but again the other contacts ave to have the fonts installed as well check out how many seats for the fonts ypoouare entitled to and if that includes remoe sites for the seats.

Word 2013 error when saving or exporting to pdf

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