Word attachments won't open into Word application

My dad complained that his iMac G5 opens Word attachments automatically into the trial version of MS Office Word.
Eventhough he purchased a copy of Office, Mail continued to open Word attachments to the trial version. Because the trial version of Office is expired, the attachments wouldn't open unless I dragged the docs unto the desktop and changed the Info on the documents to open with the purchased version of Word.
In one attempt to resolve the problem, I trashed the trial version, Mail popped up the dialogue box that asked what application did I want to open the attachment with. I chose the purchased version of Office, but Mail won't do this automatically. It still asked to choose the application to open the document.
I went into his Documents folder and picked one Word doc to change the Info @ "Open With" and chose MS Word app and checked the box "Use this application to open all documents like this." Still didn't work. I then manually changed the Info in all of his Word docs to open into the purchased version of Word. Problem still not resolved.
Found out that his PDF docs won't open into Preview automatically too! I get the dialogue box... "Choose application to open document."
I looked through Preferences and couldn't find a solution.
I'm the family IT, and I need help.
I need Mail to open attachments automatically into their correct applications.
Thanks, Joe
PowerBook G4 12"   Mac OS X (10.3.7)   1.33 GHz 512 MBRAM

Per this link, you must uninstall the Office 2004 trial or Test Drive version before installing the full purchased version.
http://www.microsoft.com/mac/default.aspx?pid=office2004td
Since you have already uninstalled the Test Drive version, I suggest uninstalling the full purchased version and then re-install it.
Regarding the problem with PDF documents, this link may be helpful.
http://www.thexlab.com/faqs/resetlaunchservices.html

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