Word crash with sharepoint document and copy-pasting image from paint

Initially I've posted this to another forum but there the rec was to post it here as well.
I have a very annoying issue occurring in specific circumstances (but unfortunately for me that is my daily work), it happens when a document is stored on a SharePoint server. When I copy-paste an image from ms paint into word, often I get the message 'word
has encountered an error' but then I can continue, but every 5-10 times Word crashes completely.
When the error (not the crash) occurs, there is this nothing-saying error message stated below. Think of it.. my ‘floppy disk’ is not full, I have 8 GB of ram and I’ve all the permissions I require. The virus scanner is Symantec Endpoint
Protection.
All systems are in a world-wide enterprise environment (>20.000 users) – So I guess from that side everything is configured OK.
There is a problem saving the file.
Usually this is because the disk or floppy disk is too small for the file or is full, RAM memory is low, or there is a permission problem with the drive the file is being saved to.
If the amount of disk space for a paging file is low, save the file to another drive. If the RAM memory is low, increase available RAM. If permissions to the drive do not allow you to save to that drive, save the file to another drive or request
permissions from the administrator to save files to the drive.
Note This error can also occur if the computer is running a version of antivirus software that is incompatible with the Microsoft Office or must be updated.

Hi,
What is the version of Word?
Sometimes the Preview Pane in Windows File Explorer may conflict with Word, thus the error message appears. If you have enabled the Preview Pane in File Explorer, disable it to check the result. For example, in Windows 8.1, Open File Explorer, click
View tab on the top -> Panes -> Click Preview Pane to enable or disable it.
If the issue persists, I suggest you collect the event logs to find the cause of the crash:
Press Win + R, type "eventvwr" in the blank box, press Enter to open Event Viewer. Browse to Windows Logs -> Application, check if there is any error about the crash.
You can send the event logs to our email address and we can help analyze the problem:
[email protected]
Regards,
Melon Chen
TechNet Community Support
It's recommended to download and install
Configuration Analyzer Tool (OffCAT), which is developed by Microsoft Support teams. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office
programs.

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Everthing function well before. Same clients and a w2003 terminal server with Word 2010. Users copy local picture (openend in Paint, Microsoft Photo viewer, Irfanview, etc.) and than copy paste it to a Word document on the terminal server.
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Disclaimer: This posting is provided "AS IS" with no warranties or guarantees , and confers no rights.

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It appears that the problem only occurs if you are copy and
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Hi All,
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                break;
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               break;
                 //This will give the list of items present on the scrap
            UIDList* scrapContents = scrapData->CreateUIDList();
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                InterfacePtr<IDocument> dataToBeSprayedDocument(documentDocUIDRef,UseDefaultIID());
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                InterfacePtr<ISpreadList>dataToBeSprayedDocumentSpreadList(dataToBeSprayedDocument,UseDef aultIID());
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                InterfacePtr<IPageItemScrapData> localScrapData(scrapHandler, UseDefaultIID());
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Is there any way we can paste frame in there respective layers?
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Thanks in advance,
Rahul Dalvi

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Launch the Console application in any of the following ways:
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Daniel Yang
TechNet Community Support

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Hiya!
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Hi,
Are those problematic documents created via previous versions of Office?
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Steve Fan
TechNet Community Support

Word crash with sharepoint document and copy-pasting image from paint

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