Word, PowerPoint and Excel Crash when opening Files from Sharepoint Site.

Hello,
I am in the process of rolling out office 2013 company wide. I have started with a batch of test users and a few including myself are reporting various office apps crashing with opening files from our SharePoint site. Although at times it will crash outside
of the site. 
I have tired running each app in various modes (Safe-mode, Compatibility mode ect) but the same results keep happening. Although it does not happen all the time on other users machines its more frequent. If i download the file and open it locally this does
not appear to happen. 
We are all running Office 2013 SP1 32bit on Windows 7 Machines. 
One Common issue they everybody seems to have always points to "Faulting module path: C:\Windows\system32\VBScript.dll". I have done some digging but have not encountered any solution that points to this file. We constantly stay current on the
latest updates from MS.
Any suggestions would be very helpful.  
Faulting application name: POWERPNT.EXE, version: 15.0.4701.1001, time stamp: 0x54e30979
Faulting module name: VBScript.dll, version: 5.8.9200.17267, time stamp: 0x54e80d2c
Exception code: 0xc0000005
Fault offset: 0x00004b18
Faulting process id: 0x235c
Faulting application start time: 0x01d05cfec4e68efd
Faulting application path: C:\PROGRA~2\MICROS~2\Office15\POWERPNT.EXE
Faulting module path: C:\Windows\system32\VBScript.dll
Report Id: 06a26b9a-c8f2-11e4-82f5-f01faf3ff4e9 
Faulting application name: EXCEL.EXE, version: 15.0.4693.1000, time stamp: 0x54b5cf28
Faulting module name: VBScript.dll, version: 5.8.9200.17229, time stamp: 0x54b494b6
Exception code: 0xc0000005
Fault offset: 0x00004b18
Faulting process id: 0x10c0
Faulting application start time: 0x01d0591c4e4be9d4
Faulting application path: C:\Program Files (x86)\Microsoft Office\Office15\EXCEL.EXE
Faulting module path: C:\Windows\system32\VBScript.dll
Report Id: 991c342e-c50f-11e4-bb22-f01faf3ff4e9
Faulting application name: WINWORD.EXE, version: 15.0.4693.1000, time stamp: 0x54b5d322
Faulting module name: VBScript.dll, version: 5.8.9200.17229, time stamp: 0x54b494b6
Exception code: 0xc0000005
Fault offset: 0x00004b18
Faulting process id: 0x18ac
Faulting application start time: 0x01d058110aaeea68
Faulting application path: C:\Program Files (x86)\Microsoft Office\Office15\WINWORD.EXE
Faulting module path: C:\Windows\system32\VBScript.dll
Report Id: 49c2fed2-c404-11e4-adfe-f01faf3ff4e9
In some instances even outlook will crash as well although I think this is unrelated to sharepoint. 
Faulting application name: OUTLOOK.EXE, version: 15.0.4693.1000, time stamp: 0x54b5d37b
Faulting module name: VBScript.dll, version: 5.8.9200.17229, time stamp: 0x54b494b6
Exception code: 0xc0000005
Fault offset: 0x00004b18
Faulting process id: 0x113c
Faulting application start time: 0x01d05911e9f9cde2
Faulting application path: C:\Program Files (x86)\Microsoft Office\Office15\OUTLOOK.EXE
Faulting module path: C:\Windows\system32\VBScript.dll
Report Id: bb795581-c508-11e4-bb22-f01faf3ff4e9

Bump - Wondering if anybody has seen this before?

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