Workflow Mailer Service not starting

Hi Friends,
My Environment
OS : OEL4U5
Application Vers : R12.1.3
Db Version : 11.1.0.7
Hostname : erptest01
Here we configuring the Workflow Notification Mailer Service in our R12 instance. When we trying to start services in the workflow service componenets every service was started except the below Workflow Document Web Services Service
Select     Name     Status      State     Node     Actual Processes     Target Processes
1 Workflow Document Web Services Service     Down     Activated ERPTEST01     *0*     *1*
2 Workflow Agent Listener Service     Up     Activated     ERPTEST01     1     1
3 Workflow Mailer Service     Up     Activated     ERPTEST01     1     1
Kindly find the error in Log file FNDCPGSC2064585.txt,
[Nov 17, 2011 10:01:39 AM IST]:1321504299198:-1:-1:erptest01.4iapps.com:172.16.1.11:-1:-1:1:20420:SYSADMIN(0):-1:Thread[BES Dispatch Thread,5,main]:172.16.1.11:1942:1321504289045:29:ERROR:[SVC-GSM-WFMLRSVC-2064585 : oracle.apps.fnd.cp.gsc.SvcComponentContainer.onBusinessEvent(BusinessEvent)]:java.lang.RuntimeException: 172.16.1.11.4iapps.com
     at oracle.apps.fnd.wf.mailer.MailerUtils.isSocketConnectableNew(MailerUtils.java:300)
     at oracle.apps.fnd.wf.mailer.SMTPUtils.isValidOutbound(SMTPUtils.java:522)
     at oracle.apps.fnd.wf.mailer.Mailer.validateParameterValues(Mailer.java:1238)
     at oracle.apps.fnd.cp.gsc.SvcComponent.performValidateParameterValues(SvcComponent.java:233)
     at oracle.apps.fnd.cp.gsc.SvcComponent.start(SvcComponent.java:314)
     at oracle.apps.fnd.cp.gsc.SvcComponentContainer.handleComponentEvent(SvcComponentContainer.java:2212)
     at oracle.apps.fnd.cp.gsc.SvcComponentContainer.onBusinessEvent(SvcComponentContainer.java:301)
     at oracle.apps.fnd.wf.bes.DispatchThread.run(DispatchThread.java:57)
[Nov 17, 2011 10:01:39 AM IST]:1321504299198:-1:-1:erptest01.4iapps.com:172.16.1.11:-1:-1:1:20420:SYSADMIN(0):-1:Thread[BES Dispatch Thread,5,main]:172.16.1.11:1942:1321504289045:29:UNEXPECTED:[SVC-GSM-WFMLRSVC-2064585 : oracle.apps.fnd.cp.gsc.SvcComponentContainer.onBusinessEvent(BusinessEvent)]:An unexpected RuntimeException or other Throwable occurred -> java.lang.RuntimeException: 172.16.1.11.4iapps.com
[Nov 17, 2011 10:01:39 AM IST]:1321504299198:-1:-1:erptest01.4iapps.com:172.16.1.11:-1:-1:1:20420:SYSADMIN(0):-1:Thread[BES Dispatch Thread,5,main]:172.16.1.11:1942:1321504289045:29:EXCEPTION:[SVC-GSM-WFMLRSVC-2064585 : oracle.apps.fnd.cp.gsc.SvcComponentStateMachine.updateComponentStatus(Logger, Connection, int, String, String)]:BEGIN (Logger{mLog=[$Header: AppsLog.java 120.4.12010000.2 2009/06/17 15:14:37 rsantis ship $ @2216507 {oracle.apps.fnd.profiles.ExtendedProfileStore@7124af}],mUniqueId=SVC-GSM-WFMLRSVC-2064585,mLevel=4}, oracle.jdbc.driver.T4CConnection@19fe451, 10006, STOPPED_ERROR, Could not handle the control event -> java.lang.RuntimeException: 172.16.1.11.4iapps.com)
[GC 16930K->11874K(18016K), 0.0007370 secs]
Kindly suggest us,
Thanks,
Athish

Hi Hussein
We Followed the above mentioned docuement but its not fixed. And atlast we resolved and fixed issue by following steps.
1) Downed the Apps services.
2) Runned the cmclean.sql as a apps user.
3) Rebounce the DB.
4) Started the every services.
Select Name Status State Node Actual Processes Target Processes
1 Workflow Document Web Services Service UpActivated ERPTEST01 *1 1*
2 Workflow Agent Listener Service Up Activated ERPTEST01 1 1
3 Workflow Mailer Service Up Activated ERPTEST01 1 1
Now the Notification Mailer is Up and running with out any issues
Thanks & Regards
Athish

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