Workflow not triggering when changing Item-level Permissions in Sharepoint 2013 list

Scenario:
We have a custom list in Sharepoint 2013 that we use for Case Management. We have a workflow that triggers on a created item generated from an email. The user then gets a reply with a link to his own case.
I want the users only to be able to see their own cases and no one elses. When I change this under
Advanced Settings under List Settings and
Item-level Permissions and set them to Read items that were created by the user
and Create items and edit items that were created by the user
the workflow doesn´t trigger.
How can I resolve this? I've tried every possible out-of-the-box permissions but with no result. Help!
Thanks in advance!
// Browncreek

When you're testing , remember you cant trigger declarative workflow from the System Account - you need a general user account for auto-trigger workflows. Good luck!
Chris McNulty MCSE/MCTS/MSA/MVTSP | blog http://www.chrismcnulty.net/blog | twitter @cmcnulty2000 Microsoft Community Contributor Award 2011
Hi, I have the same problem. Except that I am not using an email to create a new item. The item is created by members of a SharePoint group that have Contribute access to the list. When use the same settings i.e.
Read items that were created by the user and Create items and edit items that were created by the user,
the workflow does not trigger. If I set it back to Real all items and Create
and Edit all items, it triggers the workflow.
Please help me resolve as I have rolled this out to pilot users and am having this trouble.
Thanks,
Vishal

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Does the site use any custom code? Not necessarily the task list but can be anywhere. If yes, ensure that current context SPWeb/SPSite objects are not being disposed off.
This post is my own opinion and does not necessarily reflect the opinion or view of Slalom.

Workflow not triggering when changing Item-level Permissions in Sharepoint 2013 list

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