Workspace cannot register itself with Shared Services

I'm installing EPM 11.1.1.1.0 on Windows 2003 Server EE (virtual environment: VMware 2). After installing shared services and workspace succesfully (from all three packages of Foundation Services) I have ran EPM System Configurator. I've set succesfully two database repositores (on Oracle 10.2.0.4), but running configuration returns with erorr which states that Workspace related task: "Registration with Shared Services" fails. In configuration logs I've found:
(mar 06, 2009, 03:18:39 PM), com.hyperion.cis.config.CmsRegistrationUtil, ERROR, register operation failed in CMS:
com.hyperion.interop.lib.OperationFailedException: Unable to connect to Shared Services, make sure the Shared Services server is running and try again.
     at com.hyperion.interop.lib.helper.RegistrationHelper.register(Unknown Source)
     at com.hyperion.interop.lib.CMSClient.register(Unknown Source)
     at com.hyperion.cis.config.CmsRegistrationUtil.registerProduct(CmsRegistrationUtil.java:142)
     at com.hyperion.cis.config.wizard.RunAllTasksWizardAction.executeHubRegistrationTask(RunAllTasksWizardAction.java:434)
     at com.hyperion.cis.config.wizard.RunAllTasksWizardAction.execute(RunAllTasksWizardAction.java:216)
     at com.installshield.wizard.RunnableWizardBeanContext.run(Unknown Source)
(mar 06, 2009, 03:18:39 PM), com.hyperion.cis.config.wizard.RunAllTasksWizardAction, ERROR, Error:
java.lang.Exception: Unable to connect to Shared Services, make sure the Shared Services server is running and try again.
     at com.hyperion.cis.config.CmsRegistrationUtil.registerProduct(CmsRegistrationUtil.java:154)
     at com.hyperion.cis.config.wizard.RunAllTasksWizardAction.executeHubRegistrationTask(RunAllTasksWizardAction.java:434)
     at com.hyperion.cis.config.wizard.RunAllTasksWizardAction.execute(RunAllTasksWizardAction.java:216)
     at com.installshield.wizard.RunnableWizardBeanContext.run(Unknown Source)I've tried to run configuration tool couple of times, restarted Shared Services, which was running all the time. I tried to increase both physical server memory (up to 3GB) and page file (3GB). Same efect. What can I do to make it work?

Hi,
Are you able to login to Shared Services, if so does everything look to be functioning correctly, like expanding projects, provisioning.
Can you access :- http://<hss machine>:28080/interop/framework/getCSSConfigFile
Cheers
John
http://john-goodwin.blogspot.com/

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         at org.jdom.input.SAXBuilder.build(SAXBuilder.java:370)
         at org.jdom.input.SAXBuilder.build(SAXBuilder.java:724)
         at org.jdom.input.SAXBuilder.build(SAXBuilder.java:703)
         at com.hyperion.avalanche.HPSUComponentDeployer.addApplicationToFile(HPSUComponentDeployer.java:656)
         at com.hyperion.avalanche.HPSUComponentDeployer.preConfigure(HPSUComponentDeployer.java:405)
         at com.hyperion.avalanche.AvalancheDeployer.preDeploy(AvalancheDeployer.java:150)
         at com.hyperion.cis.config.wizard.RunAllTasksWizardAction.executeAppDeploymentTask(RunAllTasksWizardAction.java:591)
         at com.hyperion.cis.config.wizard.RunAllTasksWizardAction.execute(RunAllTasksWizardAction.java:215)
         at com.installshield.wizard.RunnableWizardBeanContext.run(Unknown Source)
    TIA

    Hi,
    Are you able to login to Shared Services, if so does everything look to be functioning correctly, like expanding projects, provisioning.
    Can you access :- http://<hss machine>:28080/interop/framework/getCSSConfigFile
    Cheers
    John
    http://john-goodwin.blogspot.com/

  • Registration of Workspace with Shared Services failed

    OS: Linux
    Hyp Version: 11.1.1.3
    Application Server: Weblogic 923
    We are installing them on new servers. Shared Services was configured and deployed to Weblogic successfully. When a telnet test is done on localhost 28080, it indicates that it is listening. Start up log from Shared Services indicates that Weblogic is listening on port 28080.
    From my understanding and also based on confirmation from Support, the service cannot be accessed from a browser on desktop - because Workspace is yet to be configured and it defines how to use Apache http server to connect to Shared Services.
    So, we started Shared Services, confirmed as above and then configured Workspace. It succeeded in the 3 configuration steps: "configure database", "deploy to application server", "configure web server"; and it fails in the step: "register with shared services".
    Any thoughts?

    We are receiving an exception when Shared Services is started up.
    Exception in thread "Thread-12" java.lang.NullPointerException
    at com.hyperion.eie.common.cms.CMSFacade.getNamespaceConfig(Unknown Source)
    at com.hyperion.eie.common.cms.CMSFacade.getProducts(Unknown Source)
    at com.hyperion.eie.common.cms.CMSFacade.getRegisteredProducts(Unknown Source)
    at com.hyperion.cas.server.CASAppRegistrationHandler.loadApplicationsFromCMS(CASAppRegistrationHandler.java:337)
    at com.hyperion.cas.server.CASAppCacheLoader.run(CASAppCacheLoader.java:39)
    Support is checking on that.
    Meanwhile, we are also checking internally if anything is blocking communication to port 28080 on the server. Telnet <hostname> 28080 from a different computer is responding with the message "No route to host" - similar to browser message.
    Will post updates to this thread.

  • Essbase not registering with Shared Services in 11.1.2.1

    During configuration Essbase is is failing on Register with Shared Services. The configuration was pretty straight forward and all defaults. I ran the diagnostic tool and it came back with connection refused. Essbase is the first (other than Shared Services connection) that I have attempted to configure on this box
    We are running an all Windows environment with four separate servers. Shared Services is running on a separate box, connection to the SQL server is working, passwords are correct, username is correct, database is correct, there are no firewalls in place and I can get to Shared Services and workspace, services are running...
    Any ideas?

    This is what is in the log:
    [2011-06-08T07:52:39.239-04:00] [EPMCFG] [ERROR] [EPMCFG-01020] [oracle.EPMCFG] [tid: 19] [ecid: 0000J1j69ueFS8A_n_G7yZ1Dvq96000003,0] [SRC_CLASS: com.hyperion.config.wizard.impl.RunAllTasks] Error: [[
    EPMCSS-00301: Failed to authenticate user. Invalid credentials. Enter valid credentials.
         at com.hyperion.css.facade.impl.CSSAbstractAuthenticator$CSSTokenUtils.getTokenString(CSSAbstractAuthenticator.java:956)
         at com.hyperion.css.facade.impl.CSSAbstractAuthenticator.addToken(CSSAbstractAuthenticator.java:397)
         at com.hyperion.css.facade.impl.CSSAbstractAuthenticator.authenticateTrustedUser(CSSAbstractAuthenticator.java:497)
         at com.hyperion.css.facade.impl.CSSAbstractAuthenticator.authenticateProxyUser(CSSAbstractAuthenticator.java:332)
         at com.hyperion.css.facade.impl.CSSAPIImpl.authenticateProxyUser(CSSAPIImpl.java:186)
         at com.hyperion.css.facade.CSSAPIFacade.authenticateProxyUser(CSSAPIFacade.java:146)
         at com.hyperion.cis.config.CmsRegistrationUtil.<init>(CmsRegistrationUtil.java:107)
         at com.hyperion.config.wizard.impl.RunAllTasks.executeHubRegistrationTask(RunAllTasks.java:656)
         at com.hyperion.config.wizard.impl.RunAllTasks.execute(RunAllTasks.java:515)
         at com.hyperion.config.wizard.impl.RunnAllTasksState.run(RunnAllTasksState.java:90)
         at java.lang.Thread.run(Thread.java:619)
    Nested Exception:
    EPMCSS-00301: Failed to authenticate user. Invalid credentials. Enter valid credentials.
         at com.hyperion.css.common.internal.CipherUtil.encrypt2(CipherUtil.java:318)
         at com.hyperion.css.common.internal.CipherUtil.encryptToken(CipherUtil.java:165)
         at com.hyperion.css.facade.impl.CSSTokenHelper.getToken(CSSTokenHelper.java:169)
         at com.hyperion.css.facade.impl.CSSAbstractAuthenticator$CSSTokenUtils.getTokenString(CSSAbstractAuthenticator.java:954)
         at com.hyperion.css.facade.impl.CSSAbstractAuthenticator.addToken(CSSAbstractAuthenticator.java:397)
         at com.hyperion.css.facade.impl.CSSAbstractAuthenticator.authenticateTrustedUser(CSSAbstractAuthenticator.java:497)
         at com.hyperion.css.facade.impl.CSSAbstractAuthenticator.authenticateProxyUser(CSSAbstractAuthenticator.java:332)
         at com.hyperion.css.facade.impl.CSSAPIImpl.authenticateProxyUser(CSSAPIImpl.java:186)
         at com.hyperion.css.facade.CSSAPIFacade.authenticateProxyUser(CSSAPIFacade.java:146)
         at com.hyperion.cis.config.CmsRegistrationUtil.<init>(CmsRegistrationUtil.java:107)
         at com.hyperion.config.wizard.impl.RunAllTasks.executeHubRegistrationTask(RunAllTasks.java:656)
         at com.hyperion.config.wizard.impl.RunAllTasks.execute(RunAllTasks.java:515)
         at com.hyperion.config.wizard.impl.RunnAllTasksState.run(RunnAllTasksState.java:90)
         at java.lang.Thread.run(Thread.java:619)
    I do not have external user directories defined in Shared Services yet.... I cant even get into Shared Services because a "Failed to authenticate user. Invalid credentials." message. I checked my credentials and they cant be wrong cause I copied and pasted them.

  • Register with Shared Services 11.1.1.4 / AIX / WAS

    Hello Admins,
    I'm working on an installation of EPM Interactive reporting. The environment is AIX 6.1 with manual deployment in Websphere Application Server 6.1.
    Shared services manual deployment was successful and comes up OK.
    Moving onto the Workspace configuration tasks, the Register with Shared Services task fails. In past versions, the configuration utility would ask you the location of where Hyperion Shared Services is installed. In version 11.1.1.4 there are no options at all!
    The error is very basic, communication error--
    (Jun 21, 2012, 05:02:03 PM), com.hyperion.cis.config.CmsRegistrationUtil, ERROR, register operation failed in CMS:
    com.hyperion.interop.lib.OperationFailedException: Unable to connect to Shared Services, make sure the Shared Services server is running and try again.
    at com.hyperion.interop.lib.helper.RegistrationHelper .register(Unknown Source)
    at com.hyperion.interop.lib.CMSClient.register(Unknow n Source)
    at com.hyperion.cis.config.CmsRegistrationUtil.regist erProduct(CmsRegistrationUtil.java:142)
    at com.hyperion.cis.config.wizard.RunAllTasksWizardAc tion.executeHubRegistrationTask(RunAllTasksWizardActio n.java:477)
    at com.hyperion.cis.config.wizard.RunAllTasksWizardAc tion.execute(RunAllTasksWizardAction.java:258)
    at com.installshield.wizard.RunnableWizardBeanContext .run(Unknown Source)
    Has anyone run into this before? Is there a way to manually register other products with Shared Services?
    Thanks for any help!

    Exactly!
    I was hoping there was a manual method to force the registration with shared services. Since the configuration tool doesn't ASK you where SS is installed it must be pulling this information from somewhere, perhaps that could be manipulated?
    Edited by: edubs11 on Jun 22, 2012 10:07 AM

  • Registering with shared services version 11.1.1.3

    Hi ,
    There is no step to register with shared services in 11.1.1.3 version.
    Can u plz help how we regiter in this version and also wen i login into workspace it says the user has wrong credentials.
    How can we solve this?

    Hi ,
    There is no step to register with shared services in 11.1.1.3 version.
    Can u plz help how we regiter in this version and also wen i login into workspace it says the user has wrong credentials.
    How can we solve this?

  • Planning Appl not able to register and unregister with shared services

    Hi All,
    I created a planning application before that I created a datasource. After crearting an application I got an error as Application  not able to register with shared services .
    And also I am facing one more issue that is if I delete any particular planning application at that time I got an error as Application  not able to unregister with shared services.
    I am able to open the planning application through http://<planningmachine>:8300/HyperionPlanning/AppWizard.jsp and its working fine. I am able to open the Shared Services though Workspace but I am not able to find the option for planning application.
    Kindly guide me how to overcome it.
    Thanks and Regards
    ChiDam

    Have you checked the logs? Found something?
    This normally happens when there is issue with Planning app and cluster mapping. For some reason, the application maps to non-existent cluster in Planning system schema resulting in failure of HSS registration. you can manually re associate the cluster using configuration tool and try registering again.
    Cheers..!!

  • Installing Hyperion EPM error: Register with Shared Services

    I cannot configure correctly my installation of Hyperion EPM 11.1.1. (I0m using Oracle AS 10.1.3 as application server)
    If I try automatic deployment it fails in "Register with shared services" for all the services I'm trying to install.
    java.lang.reflect.InvocationTargetException
    at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
    at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.
    java:39)
    at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAcces
    sorImpl.java:25)
    at java.lang.reflect.Method.invoke(Method.java:585)
    at com.oracle.cmc.registry.HITRegistryUtil.setProperties(HITRegistryUtil
    .java:981)
    at com.oracle.cmc.registry.HITRegistryUtil.setProperties(HITRegistryUtil
    .java:1070)
    at com.oracle.cmc.registry.HITRegistryUtil.setProperties(HITRegistryUtil
    .java:1070)
    at com.oracle.cmc.registry.HITRegistryUtil.setProperties(HITRegistryUtil
    .java:1088)
    at com.oracle.cmc.registry.HITRegistryUtil.setProperties(HITRegistryUtil
    .java:1088)
    at com.oracle.cmc.registry.HITRegistryUtil.loadHITRegistry(HITRegistryUt
    il.java:692)
    at com.hyperion.avalanche.AvalancheConfigurator.configureWorkspaceServic
    es(AvalancheConfigurator.java:365)
    at com.hyperion.avalanche.AvalancheConfigurator.configure(AvalancheConfi
    gurator.java:159)
    at com.hyperion.cis.config.wizard.RunAllTasksWizardAction.executeDbConfi
    gTask(RunAllTasksWizardAction.java:658)
    at com.hyperion.cis.config.wizard.RunAllTasksWizardAction.execute(RunAll
    TasksWizardAction.java:202)
    at com.installshield.wizard.RunnableWizardBeanContext.run(Unknown Source
    Caused by: java.sql.SQLException: [Hyperion][Oracle JDBC Driver]Object has been
    closed.
    at hyperion.jdbc.base.BaseExceptions.createException(Unknown Source)
    at hyperion.jdbc.base.BaseExceptions.getException(Unknown Source)
    at hyperion.jdbc.base.BaseConnection.prepareStatement(Unknown Source)
    at hyperion.jdbc.base.BaseConnection.prepareStatement(Unknown Source)
    at com.oracle.cmc.registry.CMCPortalServiceDBHelper.generateServiceName(
    CMCPortalServiceDBHelper.java:293)
    at com.oracle.cmc.registry.HITRegistryUtil.generateAgentUuid(HITRegistry
    Util.java:1329)
    ... 15 more
    HYPERION_HOME: E:\Hyperion
    HBR Configuration has not been initialized. Make sure you have logged in sucessfully and there are no exceptions in the HBR log file.
    ConfigurationManager not available
    If I Validate at the end of the configuration:
    PASSED CFG: Configuration Check whether all configuration tasks have been completed 0 s
    PASSED DB: Database Connection to database jdbc:hyperion:oracle://sinfo-vmn-05:1521;ServiceName=bilab 6 s
    FAILED EXT: External Authentication Check Native Directory external authentication provider configuration
    Error: Provider is not reachable
    Recommended Action: Check Shared Services Configuration 69 s
    FAILED OpenLDAP Connection to OpenLDAP
    Error: sinfo-lab-hyp:28089
    Recommended Action: Start open LDAP 1 s
    FAILED SSO Availability of login http://sinfo-lab-hyp:19000/interop/index.jsp
    Error: java.net.ConnectException: Connection refused: connect
    Recommended Action: Start application 0 s
    FAILED WEB: Web App Availability of web application context http://sinfo-lab-hyp:19000/interop/META-INF/manifest.mf
    Error: Connection refused: connect
    Recommended Action: Start application 1 s
    Essbase / Essbase
    FAILED CFG: Configuration Check whether all configuration tasks have been completed
    Error: Next tasks are not configured:
    hubRegistration: Configuration Failed
    Recommended Action: Try to configure mentioned tasks 0 s
    PASSED EAS: Essbase server Essbase Server startup on 0 s
    PASSED EAS: Essbase server Essbase Server startup check using Maxl command 0 s
    Essbase / Essbase Administration Services
    FAILED CFG: Configuration Check whether all configuration tasks have been completed
    Error: Next tasks are not configured:
    hubRegistration: Configuration Failed
    Recommended Action: Try to configure mentioned tasks 0 s
    PASSED DB: Database Connection to database jdbc:hyperion:oracle://sinfo-vmn-05:1521;ServiceName=bilab 6 s
    FAILED WEB: Web App Availability of web application context http://sinfo-lab-hyp:10080/eas/META-INF/manifest.mf
    Error: Connection refused: connect
    Recommended Action: Start application
    I see that OpenLDAP is not configured. Is this a problem?
    If I try with Embedded Java Container, Will I resolve my problem??

    hi, this is a late reply.
    I encountered the same problems as yours. I then read the releasenotes(for windows) of EPM and found this:
    Could not start the Shared Services from Windows services.
    solution: update Windows registry
    1. locate the following item of windows registry:
    HKEY_LOCAL_MACHINE\SOFTWARE\Hyperion
    Solutions\FoundationServices0\HyS9FoundationServices
    2. Under HyS9FoundationServices, add 1 to JVMOptionCount, and add a new JVMoption, whose value is set to be -DEPMRegistryUpdate=true。
    3. restart the Shared Services server from Windows services.
    It does work (for me). Hope this helps.
    Best regards.

  • Error Register with Shared Services

    Hi,
    I have a problem while Registering Shared Services in the Configuration Utility. It displays the following error
    (Jun 23, 2009, 08:56:30 AM), com.hyperion.cis.config.wizard.RunAllTasksWizardAction, ERROR, Error:
    java.lang.Exception: Adding following Apps to Project failed : '3891bc871220d6701ea8000.HPS;'.
         at com.hyperion.cis.config.CmsRegistrationUtil.registerApplication(CmsRegistrationUtil.java:222)
         at com.hyperion.cis.config.wizard.RunAllTasksWizardAction.executeHubRegistrationTask(RunAllTasksWizardAction.java:360)
         at com.hyperion.cis.config.wizard.RunAllTasksWizardAction.execute(RunAllTasksWizardAction.java:165)
         at com.installshield.wizard.RunnableWizardBeanContext.run(Unknown Source)
    (Jun 23, 2009, 08:56:33 AM), com.hyperion.cis.config.wizard.CustomSummaryPanel, DEBUG, CustomSummaryPanel in queryExit
    I can help me anybody?.
    Thanks

    Hi,
    I have a similar issues, where all the products fail to register with shared services. The error log is as below:
    ( Jun 24, 2009 1:27:21 AM ): ---- Hyperion Foundation Configuration......
    ( Jun 24, 2009 1:27:23 AM ): Configure Database :: pass
    ( Jun 24, 2009 1:27:23 AM ): Common Settings :: pass
    ( Jun 24, 2009 1:32:35 AM ): Deploy to Application Server :: pass
    ( Jun 24, 2009 1:33:18 AM ): ---- Provider Services Configuration......
    ( Jun 24, 2009 1:33:53 AM ): Register with Shared Services :: fail
    ( Jun 24, 2009 1:34:10 AM ): Deploy to Application Server :: pass
    ( Jun 24, 2009 1:34:22 AM ): ---- Studio Configuration......
    ( Jun 24, 2009 1:34:23 AM ): Register with Shared Services :: fail
    ( Jun 24, 2009 1:34:27 AM ): Configure Database :: pass
    ( Jun 24, 2009 1:34:39 AM ): ---- Essbase Administration Services Configuration......
    ( Jun 24, 2009 1:34:42 AM ): Configure Database :: pass
    ( Jun 24, 2009 1:34:43 AM ): Register with Shared Services :: fail
    ( Jun 24, 2009 1:36:28 AM ): Deploy to Application Server :: pass
    ( Jun 24, 2009 1:36:41 AM ): ---- Essbase Configuration......
    ( Jun 24, 2009 1:36:43 AM ): Register with Shared Services :: fail
    ( Jun 24, 2009 1:36:47 AM ): Essbase Custom Configuration :: pass
    ( Jun 24, 2009 1:36:59 AM ): ---- Financial Data Quality Management Configuration......
    ( Jun 24, 2009 1:37:00 AM ): Register with Shared Services :: fail
    ( Jun 24, 2009 1:37:03 AM ): Configure FDM Server :: pass
    ( Jun 24, 2009 1:37:15 AM ): ---- Planning Configuration......
    ( Jun 24, 2009 1:37:16 AM ): Register with Shared Services :: fail
    ( Jun 24, 2009 1:39:38 AM ): Deploy to Application Server :: pass
    ( Jun 24, 2009 1:39:52 AM ): ---- Smart Search Configuration......
    ( Jun 24, 2009 1:40:19 AM ): Deploy to Application Server :: pass
    ( Jun 24, 2009 1:40:31 AM ): ---- Workspace Configuration......
    ( Jun 24, 2009 1:40:33 AM ): Register with Shared Services :: fail
    ( Jun 24, 2009 1:41:16 AM ): Configure Database :: pass
    ( Jun 24, 2009 1:44:57 AM ): Deploy to Application Server :: pass
    ( Jun 24, 2009 1:45:14 AM ): ---- Reporting and Analysis Configuration......
    ( Jun 24, 2009 1:46:33 AM ): Configure Financial Reporting Server :: pass
    ( Jun 24, 2009 1:50:02 AM ): Deploy to Application Server :: pass
    ( Jun 24, 2009 1:50:16 AM ): Services Configuration :: pass
    ( Jun 24, 2009 1:50:35 AM ): ---- Financial Management Configuration......
    ( Jun 24, 2009 1:50:36 AM ): Register with Shared Services :: fail
    ( Jun 24, 2009 1:50:47 AM ): Configure DCOM :: pass
    ( Jun 24, 2009 1:50:47 AM ): Configure Application Server :: fail
    ( Jun 24, 2009 1:50:48 AM ): Configure Application Cluster :: pass
    ( Jun 24, 2009 1:50:55 AM ): Register Application Servers / Cluster ::
    Any help would be greatly appreciated.

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