Wrap-up code prompting

We've got really basic work flows defined in the desktop administrator with really basic wrap-up codes. I've heard some complaints of agents not being prompted to select a wrap-up code and am trying to come up with a list of conditions/scenarios where agents won't be prompted to select a wrap-up code. Does anyone have or know of a list like this? I remember reading a caveat in the admin guide -- think it was that if an agent goes into not ready before the end of the call then he/she won't be prompted but I can't find it now.
thanks,
will

Hi Hariharasudan,
Taken from CTIOS Agent Desktop Toolkit 7.2* User Guide: It is not possible to enter (WrapUp) data following a completed transfer or a conference call that has been hung up, because the call is not only cleared but also completely ended. If you wish to enter wrapup data for a call to be transferred or for a conferenced call, you must do so while the call is in progress by double clicking the Wrapup column for the call in the Call Information section.
Taken from Wiki, the difference between cold/warm transfer is:
Warm transfer: In this type of transfer, the call centre operator dials a number and talks to the person who has picked up the call before transferring the caller over to them. This could also be a 3-way conference before the call centre operator drops-off.
Cold transfer: This transfer is in reality not a transfer, but a pass-on of information for the caller to call a particular number after they hang up the current call.
Best,
Javi
* Version 8.5 says the same. Even Finesse 10 says the same about WrapUp reasons: "You cannot enter a wrap-up reason after you transfer a call. If you want to enter a wrap-up reason for a call you transfer, you must select the wrap-up reason while the call is in progress."

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> In Preferences, I have checked the option Automatic
wrapping after
> column 76. However some rows can't wrap at the specified
column because
> the tags in that rows can't be destributed in two lines.
So, DW (8 and
> now CS3) hard-breake them at the end of the window,
resulting in a new
> line without line number (I have Line numbers checked
under View > Code
> view options menu).
>
> Is there a setting for not breaking those tags at the
end of the window?
> (I'm only speaking about the long tags and not the plain
text, that I
> srtill want it wrapped at column 76 so, I can't uncheck
the Option Word
> wrap under View > Code view options menu, because it
overrides the
> wrapping after column 76 option of the Preferences,
making not only the
> long tags exceeding window's right edge, but plain text,
too).

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Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.
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