Wrong Document typed picked in ECC Intermediate during CRM invoice Cancel.

Dear SAP,
When we cancel an CRM invoice(1159980135) from CP1 (CRM System) FI
entry(1102100182)in ECC has been posted with AB document type instead
of RV document type, and
also system has picked posting key 12(Credit Memo) Instead if 11
(Reversal Invoice).
This kind of issue happened twice from last month. it is happening some of the documents we do not have any clue for whihc document and happing intermediately.
We tried to reproduce the same scenario in our quality system(CT1) but
FI entry is getting posted with correct document type RV and posting
key 11.
Attached screen shots from (CP1) CRM system for your reference.
Let me know if you need additional information for analysis.
If reqire send us the Email i will attache the custmization sceen shots
Regards,
Prakesh

Hi SF,
Most of the times document flow will not be updated in CRM, if any inbound queues are not processed completely in CRM. This issue happens, when billing document is created in ECC and at that time if some one is in change mode of the order, inbound queue fails with status SYSFAIL.
Please look into the inbound queues in CRM, release if any queues are failed.
Regards,
Bhanu

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