Wrong Rescue Email Address

Hi,
I've been trying to reset the security questions for my AppleID, but I can't remember the answers.
There's a link below the questions the questions that lets me reset them, but the email it is being sent to is either a forgotten email address to, or not my address at all.
I've tried to create a new rescue email address but I can't find the option to do that. I also want to delete this current rescue email address because I don't think it is mine.
Please help.
Thanks!

You won't be able to change your rescue email address until you can answer your security questions (it's changed by answering the questions on the screen that the reset link shows on), you will have to contact Support in your country to get the questions reset.
Contacting Apple about account security : Contact Apple for help with Apple ID account security
If your country isn't on that page then try this form to contact Support : https://www.apple.com/emea/support/itunes/contact.html
When they've been reset you can then update your rescue email address for potential future use : Manage your Apple ID primary, rescue, alternate, and notification email addresses
Or if it's available in your country you could change to 2-step verification : Frequently asked questions about two-step verification for Apple ID

Similar Messages

  • HT5312 I provided a wrong rescue email address, so I can not receive the information. What should I do?

    I provided a wrong rescue email address, so I can not receive the information. What should I do?

    And my account also has been locked

  • HT5312 Wrong rescue email address, since changed. Am I safe?

    Initially I gave the wrong rescue address, which went through to someone else. I have since changed it to the right address and have verified that. Is my account now safe from whoever got the initial verification email?

    And my account also has been locked

  • HT5312 But what if I accidentally used the wrong rescue email address? What do I do?

    So I for got my account question like "what's your favorite band?" Etc., so I go onto my account to resend the email containing that information. Problem is, I put the wrong email in it. It is suppose to be .aol but I put .gmail
    Can anyone help? It would be much appreciated.

    Check the AppleCare number for your country here:
    http://support.apple.com/kb/HE57
    Call them up, and let them know you would like to be transferred to the Account Security Team.

  • Hey I have a problem. I want to change my rescue email address as somehow apple has the wrong one but I don't know my security questions - but you need one to change the other. Any help?

    hey I have a problem. I want to change my rescue email address as somehow apple has the wrong one but I don't know my security questions - but you need one to change the other. Any help?

    You can get your Security Questions reset by contacting iTunes Support at either of the two links below. Select the best options for your issue, or provide specific information. Let them know you are contacting them concerning Forgotten Security Questions. They will get back to you via your primary email address, usually within 24 hours. Once your Security Questions have been reset, you will be able to go in and reset your Rescue email address on your account:
    http://www.apple.com/support/itunes/ww/
    or by email:
    http://www.apple.com/emea/support/itunes/contact.html
    Cheers,
    GB

  • HT5312 How do I know if I have a rescue email address? It keeps saying my security question answers are wrong and I can't figure out how to fix it!

    How do I recover my security question answers? I don't know how to tell if I have a rescue email address. I know my answers aren't wrong but I can't buy anything on iTunes without verifying the questions. Nothing seems to be working!

    You need to ask Apple to reset your security questions; ways of doing so include clicking here and picking a method for your country, and filling out and submitting this form.
    (96346)

  • My  rescue email address is wrong

    Hello My rescue email address Wrong In I'm Able To Download Any Songs From App Store...My Apple ID Is Right It's Just "rescue email address" I Forgot My Security Question Too (CAN SOMEONE HELP!)

    To do so, click here and pick a method; if that page doesn't list one for your country or you're unable to call, fill out and submit this form.
    (117876)

  • I used a rescue email address to obtain my security questions but entered it wrong, how can you re enter your rescue email address

    I used a rescue email address to obtain my security questions but entered it wrong, how can you re enter your rescue email address

    Try #1 or #2 below
    From a Kappy  post
    The Three Best Alternatives for Security Questions and Rescue Mail
       1. Use Apple's Express Lane.
    Go to https://expresslane.apple.com ; click 'See all products and services' at the
    bottom of the page. In the next page click 'More Products and Services, then
    'Apple ID'. In the next page select 'Other Apple ID Topics' then 'Forgotten Apple
    ID security questions' and click 'Continue'. Please be patient waiting for the return
    phone call. It will come in time depending on how heavily the servers are being hit.
    2.  Call Apple Support in your country: Customer Service: Contact Apple support.
    3.  Rescue email address and how to reset Apple ID security questions.
    A substitute for using the security questions is to use 2-step verification:
    Two-step verification FAQ Get answers to frequently asked questions about two-step verification for Apple ID.

  • HT5625 What if someone else put my apple id email for there rescue email address and security  but i accidently gave them a  wrong apple Id what can i do to hellp them and myself with this situation???

    What if someone else put my apple id email for there rescue email address and security  for their itouch but i accidently gave them a  wrong apple Id what can i do to hellp them and myself with this situation???

    No need to get in touch with account security because they will only tell you what I'm about to tell you...
    Just log into the appleid.apple.com website > sign in with his/her apple id > go to password and security in the left side > enter the security questions > and from there you can edit the rescue email.

  • How do you change your rescue email address if it's wrong and you need to update your security questions for your Apple I'D?

    When downloading apps I am asked for my apple ID which works but I can't get past the security questions. Then when I ask to reset the questions it sends an email to a rescue email address that no longer exists. Does anybody know where I can reset this email address?

    On your computer or safari on your iOS device navigate to:
              For Canada - https://appleid.apple.com/ca.
              For United States - https://appleid.apple.com/us/.
    Click the "Manage your Apple ID" button, and sign in to your iCloud account.  Once in, on the left side select "Password and Security", and this will populate our options on the right side.  You should see an option to reset your security questions. 
    Also see this article - http://support.apple.com/kb/HT5312. 
    If for any reason you can not reset these security questions, or get an error, then you may need to contact Apple directly at 1 800 692 7753.  Explain the issue, and they can get your to a "Account Security" agent, who will be able to verify your identity, and assist in resetting the security questions.

  • HT5312 Am I do not know how to change my rescue email as it is wrong and in can not remember my answers to my security questions so I want to change them but I can't as I have the wrong rescue email anyone know how to change your rescue email

    Am I do not know how to change my rescue email as it is wrong and in can not remember my answers to my security questions so I want to change them but I can't as I have the wrong rescue email anyone know how to change your rescue email

    You won't be able to change it until you can answer 2 of your questions - you will need to contact iTunes Support / Apple to get the questions reset.
    Contacting Apple about account security : http://support.apple.com/kb/HT5699
    When they've been reset you can then use the steps half-way down the page that you posted from to update your rescue email address for potential future use.

  • HT5312 What if I have a rescue email address and the option to reset security questions doesn't show up?

    Idk what's wrong..

    If you aren't getting the reset link then that implies that you don't have a rescue email address set up on your account - you're sure it's not an alternate email address ?
    You will need to contact iTunes Support / Apple in your country to get the questions reset.
    Contacting Apple about account security : http://support.apple.com/kb/HT5699
    When they've been reset you can then use the steps half-way down the page that you posted from to add a rescue email address for potential future use.

  • HT1918 I'm not able to use my rescue email address as my primary address.  How can I change this?

    I am needing to change my apple ID. I would like to use my rescue email address as my primary apple id.  I have deleted the rescue email and have since tried to change my rescue email address to my primary apple Id, but it is still recognizing the email address as my rescue email, even after I have delted it.  Is there any way I can make this work?

    The problem is she entered an email address she thought might be mine ,but actually used by someone else .She said no password was set up .My understanding is an email must have been sent to that address and he or she can set up the password and download .And now I set up an new ID under the ICloud but still the wrong email address still appear as a default one .I tried to delete the set up but I was asked for the password which we don't have .
    Any good idea ?

  • How can I change my primary email address to the one that I use for my rescue email address?

    I no longer use the email address associated with my apple ID account and the rescue email address I used is now my primary email address for everything, since it its not allowing me to just simply change my email address since its my rescue email address i want it changing to, can it be done and how?! :S Thank you!

    You will need to remove it as your rescue email : log into your account via the 'manage your apple id' button on http://appleid.apple.com, select the 'Password And Security' section on your account's screen, and answer the two security questions that show - you should then be taken to another screen where you can change or remove your rescue email address.
    Then try logging out of your account and then log back in and see if you can then use it as your primary email address.

  • I am trying to change my Apple ID. Try to do this I keep getting an error message saying 'This email address is designated as your rescue email address and cannot be used as your Apple ID or Primary email address. Please choose another.' The email address

    I am trying to change my Apple ID. Try to do this I keep getting an error message saying ‘This email address is designated as your rescue email address and cannot be used as your Apple ID or Primary email address. Please choose another.’ The email address that I want to use did use to be my recovery email but I have changed it, so that address is no lonegr associated with my account. I do not understand why I cannot use it as my Apple ID now.  Can anyone help?

    Contact iTunes customer support for assistance.

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