WRT300N and network printer problems

I have a pc wired into the router and a printer wired into it as well, they work fine.  I have a laptop that can access the router wirelessly and it can get out to the internet.  When I use the laptop to try and find the printer using the printer setup wizard its not found on the network, all i get is the microsoft windows network option.  The Printer is an HP 7780 model and has the wireless option, went with the the cable to try and limit complications.  Any help with this would be greatly appreciated.
  Thanks.

Depending on the operating system (Windows XP) go to the control panel and click on the Network Wizard and set up both computers and during the wizard it will give you the option to enable File and printer sharing.  After you set up your network you should be able to see the other PC and printer from each printer.  Also make sure you have TCP/IP enabled by clicking on start>control; panel>Network connections and right click on the LAN (wired or wireless depending on which one it is) and clicking on properties.  In there make sure TCP/IP is checked.  You may have to install any software on each PC that came with your printer.
Richard Aichner (Ikester)

Similar Messages

  • Wireless and network printing transcript for Meet the Experts

    On March 16th, HP hosted its first online chat event on wireless and network printing. Below is a transcript of that session.
    I am in the process of planning the next chat event. I would love to hear what topics would interest you, what day of the week and time is best for you, and if you think an hour is too long.
    So, if you get a minute, please let me know.
    Here's the transcript:
    SiobhanF-HP: Welcome! Cameron, Craig, David, and Jim are ready to tackle your questions.
    SiobhanF-HP: Just to remind you if you want to ask a question, you must be a member of the HP Support Forums. If you want to join, go here https://passport2.hp.com/hppcf/createuser.do
    nc256: Do I need a wireless router to hook up my wireless printer?
    CameronL-HP: No, but most people will want to do it this way. You can use a feature called an ad hoc connection to avoid using a router, but it is only covered under an older standard that is slower and less secure. Also, without something to route traffic between the local network and the internet, you cannot get an internet connection. Using a wireless router makes setting up a wireless network easier, and it will generally make the network work better too.
    jest1: I've seen some hardware in stores for a "print server" hardware device that attaches to a network. Is this something that I need in order to run a printer over a network?
    CraigB--HP: Not if you have a printer that has a network connection built in. Many models of HP computers are ready to be connected directly to your wired or wireless network.
    katiepage: How can I print when I am using a VPN?
    DavidH-HP: VPN connections generally hide the rest of your home network to increase the security of the VPN connection. A printer on the network isn’t a security threat but the VPN doesn’t know that. It just hides everything just to be sure. That means that when a VPN is active you need some way to connect to the printer other than your home network. Bluetooth, USB, and even printing to a thumb drive and plugging that into the printer are all ways of getting your print job to the printer that don’t go through your home network.
    SiobhanF-HP: If you have specific product questions, the more information you give us the better we will be able to help you. Getting your exact model number; any error messages; a description of your wireless network including what kind of security you have, what wireless-devices are connected to your network, and your IP address will go a long way to helping us answer your question.
    MelissaP: Why would I want a wireless printer?
    CraigB--HP: The main advantage of a wireless printer is the ability to place the printer somewhere in your home or office even if this is not near your router or computer.
    Deltan: What is the maximum distance I can have between my router and my printer?
    CameronL-HP: It does depend on your environment. Without interference about 25 feet. Walls and floors and other objects can reduce this. The types of walls are important. For example, mirrors and outdoor walls will greatly reduce the indoor range.
     jest1: Is there a preferred wireless router type or brand for wireless printing compatibility? We are using a Linksys 802.11g router in my home.
     JimB-HP: In general, any wireless-router from a name brand manufacturer that has been Wi-Fi certified is compatible with our printers (look for the Wi-Fi logo). We use Linksys in our lab with great success.
     nc256: Are there any digital cameras that can send directly to an HP wireless printer for photo printing?
     DavidH-HP: Many printers support a feature called Pictbridge. If the camera and printer both supports this feature, the camera can be plugged directly into the printer to print photos. Or are you asking about printing over a network connection?
     KevinW: I keep hearing that you shouldn’t use default settings for a network. Why?
     CraigB--HP: There are three reasons not use default settings: First, wireless-routers do not have any wireless security enabled by default. Second, you will be using a common network name in which case you may connect accidentally to your neighbor’s network. Third, your wireless-router is accessible by inadvertent guests who may change the configuration of your wireless-router without your knowledge or use your internet connection without your permission.
    Bodie08: I have an HP Lan attached printer and Windows XP on my home network. Is there a known setting (Firewall/port/other) or patch to address the issue of hpqtra08.exe hanging on Windows XP Shutdown? A number of us in the forum have identified this issue. Thanks!
    DavidH-HP: This problem has been seen in the past but there were attempts to address it. Have you checked to see if there is a later release of software available on the web? (hp.com)
    ZhuLee3: How old is wireless printing technology? I noticed all the experts have around 20 years of experience with it, was there wireless 20 years ago?
    JimB-HP: Wireless printing first appeared with the introduction of the 802.11 standard in late 1990's. HP has been making wireless printers since 2003.
    lpeterson123: What makes wireless so flaky at times?
    CameronL-HP: There are lots of reasons. Wireless signals are affected by distance, walls, metal objects, and other wireless devices like cordless phones. However, most of the problems seem to be from how the network or how security software is configured, and these can also cause things to fail only occasionally or in certain situations. Having a good wireless connection between a PC and printer involves several hardware devices and lots of software made by different companies that all have to work together; if something is not quite right in any of these things then the whole solution looks flaky.
    Bowman16: I use a Mac, are there any features that would not work if I was to set it up for wireless use
    DavidH-HP: All the features will work on a Mac if you install the full HP software solution.
    jest1: Thanks for the answer on the router question. The next question, then, is to ask what would be a recommended consumer-grade wireless-enabled printer (or series) just so I can start my research.
    JimB-HP: Any of our Photosmart or Officejet wireless printers will work with Wi-Fi certified wireless-routers. Our price points really have more to do with how much printing you do. In general, our more expensive printers cost less per page than our less expensive models.
    Bodie08: Why would I choose "spooling" on my PC over "direct connect”?
    CraigB--HP: In general, spooling allows you to use your program sooner than printing directly.
    ZhuLee3: Jim: What is it like to be an "HP Printing Expert"? What kind of stuff do you get to work on, on a day to day basis?
    JimB-HP: I really like my job -- I've always been a radio enthusiast so working on 802.11 technology is really a dream job for me. I'm also fortunate to work with a great team here in Vancouver, WA. More importantly, I like designing equipment that people use in their everyday lives.
    TEACHER1: Recently I changed routers, now I am unable to print wirelessly, even though the SES and wireless network light are steady on my Deskjet 6980 printer. What is the solution? Thanks.
    DavidH-HP: The wireless light indicates that the radio is on but does not indicate that the printer is connected to the network. First check that the printer is connected to the network by printing a network configuration page from the printer.
    AgentRed: I get my internet with a Verizon wireless broadband card. Someone told me that wouldn't work with a wireless printer. Is that true?
    CameronL-HP: Our wireless printers use the 802.11 b, g or n standard which is not compatible with the wireless cellular standard. It would be like trying to connect to a wireless network using Bluetooth. They are different wireless technologies.
    DavidH-HP: Regarding the Verizon card, it is true that you cannot connect the printer over the Verizon connection, but as long as your laptop has Wife you can print to the printer over WiFi at the same time that the Verizon connection is active. This should not be a problem.
    jest1: Is there a "minimum" internet connection that is recommended for wireless printing? We live a bit far from the DSL CO so our connection is sometimes flaky. I would guess that incoming speed shouldn't affect my local wireless LAN but I want to ask it anyway
    CameronL-HP: There are 2 parts to your home network. 1 is your wireless router which manages your local network equipment, then your network connection to the world wide web which your DSL provider gives you. The connection speed of your local network is not affected by your internet connection speed.
    Bowman16: Are any HP printers 802.11n? I do not want to add an 802.11b,g to my network and cause it to slow down.
    JimB-HP: Currently, our printers comply with the 802.11g standard. We are investigation the emerging 802.11n standard.
    ZhuLee3: Will there be a transcript of all the questions and answers from this chat available for viewing after the session? I think I missed some questions at the start.
    SiobhanF-HP: The chat event begins when you joined. Sorry that you can't see what was said before you joined. I hope to have transcript posted tomorrow or on Wednesday at the latest.
    nc256: Where is the future of printers headed? Does HP have any interesting plans with printing technology? And what’s your opinion on whether or not color laser printing will ever approachthe photo realism of ink jet color?
    JimB-HP: The future of HP printing will be characterized by wireless connectivity to not only computers but to mobile internet devices. In fact, as mobile devices become smaller (think phone or netbooks), the need to print from your mobile device might become more relevant.
    jest1: Am I able to print from my iphone to a wireless printer?
    CraigB--HP: You can print photos from your iPhone to HP wireless printers and it works great in my experience. Go to http://www.hp.com/go/iprintphoto to get the details.
    TEACHER1: Thank you. I printed a page. It shows that wireless is disconnected.
    DavidH-HP: Then you just need to input the wireless settings from your new router into the printer. If your printer does not let you input the settings from the front panel, you can use the CD that came with the printer or downloaded from hp.com to configure the printer again ( look for the option to "add a device" ).
    ZhuLee3: Question about security... if I get a wireless printer, what’s to prevent other people within range of my printer, from adding it and printing documents? How is this configured on the actual printer?
    JimB-HP: The simplest way to secure your printer is to enable WPA-PSK security for your wireless network and to use a security pass-phrase that is at least 12 characters long. This configuration is very safe from intruders for the foreseeable future.
    CameronL-HP: It' is also a good idea to use a unique network name, also called an SSID.
    carolj: I have a photosmart C7180 and I have it hooked up to my laptop (windows vista) when the setup completed the printer was put in networking instead of printers and I cannot access it or move it out of there. What do you suggest?
    CraigB--HP: You might need to uninstall and reinstall. Before doing this, make sure your get the latest driver from the HP support at: http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?product=1153754&lc=en&cc=us&dlc=en&lang=en&cc=us This is also where you can get a copy of the instruction book.
    wizll: Hi, I haven't done much research in wireless printing, but I'm interested as I currently have my printer set up the old fashioned way where it's connected to a networked PC, but if the PC is off I can no longer print, which is obviously inconvenient. Do hp wireless printers have a web gui you can connect to once it's on the home network, or is it simply all done from the printer's interface. I've seen some old wired network printers that only use the printer's ui and that seems like a clunky use.
    DavidH-HP: Yes, the HP printers which have networking built-in have what we call an "embedded" web server which allow you to configure settings, check status, and have many other features; on some models you can even scan using the embedded web server.
    nc256: Jim: Will color laser printing ever reach ink jet quality for photos?
    JimB-HP: While never is a long time, inkjet printers will, for the near future, output higher quality photos.
    katiepage: If I'm at home, connected to my office network via VPN, can I access my office networked printers?
    CraigB--HP: Yes, when you are connected to the office VPN, you can print to your office printers. However, you will not be able to print to your home networked printers while you are connected to the VPN.
    jest1: If a friend comes over to my house with their laptop and needs to print something, are they able to do this just by authenticating with my wireless LAN (assuming I have a wireless printer set up)?
    CraigB--HP: In addition to authenticating to your network, you friend will also need to install the printer driver for your printer.
    jpszambelan: Is there a wireless USB device of some kind I can connect to my printer if there is no network connection already built in?
    JimB-HP: HP sells an accessory that adds Wi-Fi capability to your USB printer (see http://www.shopping.hp.com/product/printer/inkjet/wireless/4/accessories/Q6236A%2523A2L) Also, many higher-end wireless-routers allows USB printers to be connected to them to allow sharing of the printer from the network. Note that this solution often limits you to just printing and not scanning from the network.
    rockwoodchev: It seems that my computer can find my printer, but my printer can't find the computer, so that "Scan to computer" won't work. What do I need to do in order to fix that?
    DavidH-HP: This can be blocked by security software running on the PC (such as a personal firewall). Make sure that your firewall is configured to allow communication on your local network. You can also unblock specific ports, but the easiest way is often just to allow communication on the local home network. The specific setting varies from firewall to firewall.
    SiobhanF-HP: We are nearing the end of our chat session. We only have time for 3 more questions. If we did not get to your question, please post it on the Networking and Wireless board in the Printers and All-in-Ones forum. http://h30434.www3.hp.com/psg/board?board.id=Networking
    SSPatrick: Is it possible to print wirelessly to the same HP printer using both a PC and a Mac?
    JimB-HP: Yes -- I do this in my home. I have both Macs and PCs on my network without any trouble.
    Bowman16: Any plans to do this again?
    SiobhanF-HP: Yes we are.
    ZhuLee3: Do all of the experts hang out on the HP community? Will we see you posting there after this?
    DavidH-HP: Oh yes, whenever time permits. In addition to trying to help people, I learn things too.
    JimB-HP: I'm known as Wi-Fi-Guy on the support forums. I hang out there often helping where I can. It helps me be a better designer.
    CraigB--HP: I monitor the forums looking for problems to take back to the development lab for investigation. To date, I have only posted one reply.
    CameronL-HP: I haven't been involved in the past but expect to be more involved in the future.
    SiobhanF-HP: We only have time for one more question. If we did not get to your question, please post it on the Networking and Wireless board in the Printers and All-in-Ones forum. http://h30434.www3.hp.com/psg/board?board.id=Networking
    ZhuLee3: Thanks for setting this up!
    SiobhanF-HP: The transcript will be posted on http://h30434.www3.hp.com/psg/board?board.id=Networking
    TEACHER1: Thank you all for conducting this session !!!!
    jest1: Is there an OS limitation to print wirelessly?
    JimB-HP: All the OS versions supported by the printer as supported wirelessly. In general, we are compatible with Macs, Windows and Linux.
    SiobhanF-HP: We are ending the chat event. Thank you for coming. We hope you found it worthwhile. I will be posting a transcript of the event in the Networking and Wireless board in the Printers and All-in-Ones forum. We will be hosting future Meet the Experts chat sessions on a variety of topics, so please tell us what you thought of the event and how it could be improved. http://h30434.www3.hp.com/psg/board/message?board.id=Feedback&thread.id=525
    Live Forum Closed
    Message Edited by timhsu on 03-18-2009 05:39 PM
    Message Edited by timhsu on 03-18-2009 05:43 PM
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    I expected this to be released quite earlier. But now that it's in process, I'll wait patiently.
    Make it easier for other people to find solutions, by marking my answer with \'Accept as Solution\' if it solves your problem.
    Click on the BLUE KUDOS button on the left to say "Thanks"
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  • HP proudly announces the first "Meet the Experts" on line chat event: "Wireless and Network Printing 101"

    Greetings!
    See details of the upcoming Meet the Experts on line chat event
    Topic: Meet the Experts: Wireless and Network Printing 101 
    click below link for more details!
    March 16 chat event
    Looking forward to seeing you there!
    DaniW
    HP Forum Admin
    --Say "Thanks" by clicking the Kudos Star in the post that helped you.
    --Please mark the post that solves your problem as "Accepted Solution"

    Meet the Experts transcript can now be found here
    Meet the experts transcript
    Thanks & regards,
    DaniW
    HP Forum Admin
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  • Network Printing Problems with Windows 8.1 and HP 8600 Officejet Pro

    I can not print or scan from my Dell 2720 after the system has gone to sleep.  My printer shows as connected to my network.  Most time I have to completely restart my PC to get it to work but even that doesn't correct the issue most time.  I have removed and reinstalled the printer at least a dozen times and updated the drivers several times.  Also another oddity - my router is a dual-band (2.4 & 5 GHz) and my printer only connects to the 2.4 GHz connection which I understand is normal but any device attempting to print must be connect to the 5GHz band or nothing will print.  So essentially I have two problems.  Any suggestions?

    Hi @mhmost,
    I would be happy to help you print to your 8600. Running the Print and Scan Doctor might help. The HP Print and Scan Doctor is a free utility (tool) that helps to quickly resolve common printing, scanning and connectivity issues including but not limited to:
    Connectivity:
    USB: Verifies that the USB connection from your computer to the HP product is working correctly.
    Network: Verifies that the network connection between your computer and your network is working correctly.
    Device Status Test: Checks for device errors such as out of paper, paper jams, carriage stalls, and paper feed issues, and then provides instructions for fixing the error.
    Driver Check: Checks for missing or corrupt driver files.
    Device Manager: Checks for problems in Device Manager that would prevent printing.
    Device Online: Checks if the product has been paused or set to offline, and then sets the status back to online if necessary.
    Print Queue: Checks for and clears pending print jobs in the print queue (a log of print jobs waiting to print).
    Port Match: Checks the port settings for the HP product.
    Device Conflicts: Checks for conflicts with other drivers, such as other printer brands.
    Ink Issues: Checks the cartridges and ink levels for issues that affect print quality.
    Print Settings: Checks and adjusts the print quality settings.
    Test Print: Prints a test page for print quality evaluation, and provides options for cleaning and aligning the printhead if necessary.
    Scan Tests: Checks the scan mechanism, drivers, and registry entries.
    Source:Try the HP Print and Scan Doctor for Windows
    Click here to download and run the Print and Scan Doctor> >>>>> www.hp.com/go/tools
    If that does not resolve the issue, post back and let me know if there are any symbols other than green check marks and what they are next to of course. The wrench is not always easy to spot as the wrench and the check mart are in the green circle.
    If you see only green check marks (), the tool did not find any problems.
    If you see green wrenches (), the utility identified an issue and corrected it automatically.
    If you see yellow exclamation points (), the test failed and required user action, but the step was skipped.
    If you see a red X (), follow the on-screen instructions to resolve the issue.
    As for the frequency, you are correct, the printer will not work over the 5.0GHz frequency, only with the 2.GHz.I suggest disabling the 5.0 frequency, and running on only the 2.4.
    Thanks, I look forward to hearing back from you.
    Please click the Thumbs up icon below to thank me for responding.
    ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
    Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
    Sunshyn2005 - I work on behalf of HP

  • Airport express and network printer setup problem

    I could not find and add my network printer in my work place only when network is connected via my airport express. I can see the printer when the network is connected by ethernet cable. Note: the printer I mentioned is not connected to the USB of the AE, it is a separate network printer with a true IP.
    Is this a firewall problem in the airport express unit? I have the same problem with my ThinkPad too.

    JACCHE wrote:
    I could not find and add my network printer in my work place only when network is connected via my airport express. I can see the printer when the network is connected by ethernet cable. Note: the printer I mentioned is not connected to the USB of the AE, it is a separate network printer with a true IP.
    Is this a firewall problem in the airport express unit? I have the same problem with my ThinkPad too.
    Have you tried putting the printer's IP address into the "add a printer" dialog box IP view of the Print & Fax panel of System Preferences?
    It sounds like your AirPort Express is creating another subnet that is making it hard to access the printers subnet. You might try putting the AirPort Express into "bridge" mode.

  • HP LaserJet - network printer problem FIXED

    Hi,
    I'm aware this may not work for all, but I've sorted my own problems, which I suspect are common to many who still have a really solid HP (or other) network printer that was no longer available since Snow Leopard did away with Apple Talk.
    The answer is to do a cold reset on your printer, give it a new IP address, find this IP by printing a configuration page and enter this IP when you go to set up a new printer. In my case, it automatically found the correct drivers. The drivers were never the issue with vanishing printers; it was all about the network IP address. A quick search online and you will find how to do the cold reset and config page. For my 2100TN, it was a case of holding down the cancel button when powering up the printer until the lights flashed for a new IP, and to print, press both buttons.
    Hope this helps.

    Problem solved.
    I upgraded the printer's firmware which resolved the issue.
    Thanks anyway! :-)

  • HP Laserjet 1606dn , network printing problem.

    Hi all, 
       I have new HP Laserjet 1606dn. When I setup for USB printing, it can print fine. But when I setup this printer to be network printer, when I order to print 1 page, it always continue  printing. I can';t stop printing. I have 5 printers for this model. When I setup another printers, it is still be the same. Anybody can give me the solution. Thank you very much.

    I retried the installation from the driver after having cleaned previous installation and having unplugged the printer.
    Same problem re-occured
    Here the log containing the error
     EDC): _PostProgressMessage hWnd=0x60206 msg=1125, param=13074
    [11-19-2009 8:22:39:391]- LOG(EDC): Preinstalling inf C:\Users\Admin\AppData\Local\Temp\7zS58EC\HPLJM1005.INF
    [11-19-2009 8:22:39:391]- LOG(820): IDLCProgressDlg:nCurrentProgressMsg()
    [11-19-2009 8:22:39:391]- LOG(820): msg=Preinstalling the driver files ...
    [11-19-2009 8:22:41:216]- LOG(EDC): SetupCopyOEMInf failed gle=2
    [11-19-2009 8:22:41:216]- LOG(EDC): PreInstallDriverFiles()
    [11-19-2009 8:22:41:216]- LOG(EDC): _PreInstallDriverFiles()
    [11-19-2009 8:22:41:216]- LOG(EDC): inf:C:\Users\Admin\AppData\Local\Temp\7zS58EC\HPLJM1005.INF
    [11-19-2009 8:22:42:761]- LOG(EDC): DriverPackagePreinstall = -536870141, flags=0x14
    [11-19-2009 8:22:42:761]- LOG(EDC): ===>>> ERROR (gle=-2146499837, 0xe0000303): Msg: (null) Context: DriverPackagePreinstall failed
    [11-19-2009 8:22:43:775]- LOG(EDC): _PreInstallDriverFiles()
    [11-19-2009 8:22:43:775]- LOG(EDC): inf:C:\Users\Admin\AppData\Local\Temp\7zS58EC\HPLJM1005.INF
    [11-19-2009 8:22:45:194]- LOG(EDC): DriverPackagePreinstall = -536870141, flags=0x14
    [11-19-2009 8:22:45:194]- LOG(EDC): ===>>> ERROR (gle=-2146499837, 0xe0000303): Msg: (null) Context: DriverPackagePreinstall failed
    [11-19-2009 8:22:45:194]- LOG(EDC): Diffx Preinstall FAILED, trying SetupCopyOEMInf: C:\Users\Admin\AppData\Local\Temp\7zS58EC\HPLJM1005.INF
    [11-19-2009 8:22:45:194]- LOG(EDC): ProcessFailure(3) NEXT=0, BACK=1, CANCELED=2, FAILED=3
    [11-19-2009 8:22:45:194]- LOG(EDC): _PostProgressMessage hWnd=0x60206 msg=1129, param=0
    [11-19-2009 8:22:45:210]- LOG(EDC): InstallSequencer() step = 4
    [11-19-2009 8:22:45:210]- LOG(820): IDLCProgressDlg:nStopCurrentProgress()
    [11-19-2009 8:22:45:210]- LOG(EDC): --- PreInstallStep ---
    After that he retries to install the driver, but inside the previous install directory.

  • Hp Officejet Pro 8600 Plus network printing problems

    I hard wired my Hp Officejet Pro 8600 plus with an ethernet cable to my router to enable other computers on my network to print to my printer.  Several problems have resulted because of this:
    1. I cannot find my printer in the Device Manager: it shows as an "unknown device"
    2. Sometimes pdf files will print and sometimes they will not. Word and Excel files sometimes print, and sometimes don't.
    3. Sometimes documents will spool, but then I get the following message: "Unable to communicate with printer." Then it asks me to make sure all cables are connected and power is on, which is the case.
    I have tried all kinds of troubleshooting with information found in Hp forum and on Hp website. Finally, using the HP Print and Scan doctor, I deleted and reinstalled the printer and updated the Full software and drivers. Then I got a message saying "the printer is on your network, but the network software is unable to find it using the typical network discovery method. You can install the printer and operate it normally over the network using the IP address of your printer." I inserted the IP address and it took me through various steps to final installation.  I typed a short message into a new document on Microsoft Word and it printed, Then I tried to print some information from the HP website, but this did not print; it didn't even spool. 
    My router is not detecting the printer on the network either, the light on the port bearing the network cable connected directly to the printer has never been shown to be on, like the other lights. I have been struggling with this for the last several months.
    I have an Hp computer, running on Windows 7 Ultimate (64bit). I prefer to use my printer over a network ethernet cable instead of wireless.  Please help!

    techlearner3 wrote:
    My router is not detecting the printer on the network either, the light on the port bearing the network cable connected directly to the printer has never been shown to be on, like the other lights. I have been struggling with this for the last several months.
    I believe this is the cause of your problem.  First, try another known working port in the router.  Next, change the Ethernet cable with a known good cable. 
    Say thanks by clicking the Kudos Thumbs Up to the right in the post.
    If my post resolved your problem, please mark it as an Accepted Solution ...
    I worked for HP but now I'm retired!

  • HP Photosmart Premium c309g wireless network printing problem with 64bit Windows 7

    A problem exists where the c309g is installed on a wireless network where one of the PCs on the network is running 64bit Windows 7.  Amongst other things, the printer may print very slowly, appear disconnected or unavailable through the HP Solutions Centre and may not be pingable from any of the PCs on the network.  The problem will affect ALL the PCs on the network !
     Network monitoring software will also show an enormous level of network traffic between the printer and the Windows 7 PC.  As soon as the Windows 7 PC is switched off, everything returns to normal. 
    The problem is solved by disabling the HP Network Devices Support Service on the Windows 7 PC as follows;
    Run services.msc from the Run command on the Windows 7 PC.  This will display the list of all the local services running on the PC together with Description, Status and Startup Type information for  each.
    Scroll down the list until you see the HP Network Devices Support Service.
    Right click on it and select Properties to bring up the Properties window.
    Use the dropdown list to Change the Startup Type to Disabled.
    Once disabled, the printer will start to work normally.  HP are aware of this problem which may be unique to the 64bit version of Windows 7.

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