X1 Xfinity Set-Top Box

Does Comcast have a X! Box with Component Cable Hookup? My TV doesnt have HDMI, but the Xfinity User Guide show a box with Component Cable hookup as optional equipment if needed. The Local Comcast Office here in Stafford VA states No, Not available. That's not very good Customer Service. Why would a product be shown in a User Guide if its not Available.???? Looking for some answers??

They do exist, and they are available. It is just that Comcast does not feel like getting you one.Maybe one of the mods here will offer to help you.

Similar Messages

XI3 set top box will not rewind or pause tv in second room

Turned my tv on after work and same problem. Unplugging the card is the same as unplugging the box and only is a temporary fix.

I have the X1 triple play system and the second set top box i have, an XI3 box, will not rewind or pause live tv. The main X1 DVR box works relatively ok, besides randomly deciding the left or right button should be the 2 or 5 button, but the second set top box does not. The XI3 box i have in my room is supposed to allow rewind and pause functionality. It takes away one of the lines from the X1 box so instead of having 4 lines to record on the main tv and live tv in the second room, it gives you 3 lines to record on the main tv and live tv with pause and rewind functionality on the secont box. This worked perfectly until about a week ago. Ever since then, the rewind and pause functions do not work. The only way to get them to work is to unplug the XI3 box (since it does not have a power button) and plug it back in. They will work for about an hour until they stop working and i am told again by an onscreen prompt that rewind or pause are not available on this box. I ask here if there is any resolution to this problem because calling customer service is a 40 minute waste of time and the online chat is basically the same. No one can resolve this and 90% of the time i am told that there is no set top box for the X1 system that allows rewind or pause, which is obviously not true. It takes me 40 minutes on the phone of constantly being told i am wrong and to please hold for just another minute as the employee waits for a supervisor or another employee to help them. Who ever Mario is, i have heard your name on three calls so far as the employee is begging you for help. Each time i have been told by the rep that i need to bring my box into a local xfinity store to have it swapped out. I was also told i couldnt activate any services until i returned my old boxes as the rep didnt know how to handle the situation. Each time i went to the store i was told by the Xfinity rep that the employee i spoke with did not know what they were talking about and flat out lied to be just to get me off the phone. So wonderful customer service on Xfinitys half. Basically straight inline with what everyone on the internet and consumer reports say. The chat was no better. In between obvious copy and paste comment, or the need to tell me about additional services and faqs between every comment, they were not ableto resolve my issue. I just want to get the service i am paying for. Everything about this X1 service has been a nightmare since i got it. Nothing works as it should and unplugging my box every hour is not an answer to why i cant rewind my tv.

Confused about analog tv to digital conv box to comcast digital set top box

I have an analog tv which is already connected to a governmt subsidized digital signal converter box required when all tv signals went digital. I have a digital wifi modem via xfinity, and now also have an xfinity diy digital set top box. I do not have a cable splitter/extension, so I van only hook up the tv. I unplugged the modem and commented the XF digital conv box to my analog tv. Really confused as to how to hook up wifi and tv to XF digital box, and do I need the previous free digital signal conv box. All my services are activated, but I still can't watch tv.

The Comcast box replaces the old over the air box.
If you didn't get a coax splitter, you will need one, which you can pickup for free at your local Comcast office. The coax from the TV outlet on the wall connects to the splitter's input. The outputs of the splitter, one to the cable modem, the other to the input on the cable box.
The coax output of the cable box connects to your TV like how your old box was connected.
You will find more information at this Comcast help page, look in the TV section and pick the type of box you received from Comcast.
http://customer.xfinity.com/help-and-support/phone/how-to-install-your-self-install-kit-devices/

Returning Set Top Box

I was wondering if anyone here has any experience with returning equipment, particularly a set top box.
I called Verizon on June 10th and told them that I wanted to return an HD box that we've been renting to save $9.99 a month. They said that would be fine and that I would be receiving a paid return box to mail it back to them. I received an email the next day confirming the order change on the 10th, but the billing estimate included in the email says my bill will be the same and an HD Set Top Box is labeled as "existing" for my account. Also, it's now the 14th and I haven't received the paid return box.
Is any of this normal?

pollihs wrote:
I moved recently, and I requested a return shipping box to send back old set top boxes. I was told that there would be a paid shipping label included. The box finally came, but without any kind of label or indication as to where to send the equipment. There is no store nearby to take the equipment, so mail or UPS would be much easier! Any help out there?
My experience is to take it to a UPS store, have shipped 3 or 4 boxes back to Verizon that way, worked great. The UPS store people should already know where to ship it, Verizon has a contract with UPS to handle this, and it should not cost you a thing.
One thing I would do is keep the tracking number and track the shipment all the way to Verizon and save all of that info just in case there is a screwup within Verizon and the box does not come off of your account and they try to charge you for it.
Justin
FiOS TV, 25/25 Internet, and Digital Voice user
QIP7232, QIP7100-P2, IMG 1.9.1
Keller, TX 76248

Returning old set top boxes

I have 5 old set top boxes that I am trying to return to Verizon. The boxes that the new stuff came in are way too small for the old stuff. I have one return label and one too small box. I looked for a location to return but on line all the locations say the don't accept returns. Any ideas?

You can take them to a UPS store and they will pack and ship them to Verizon for you.
Be sure to get a tracking number, a shipping receipt and record the serial numbers. There have been many reports Verizon not properly recording returned equipment. Pictures of the STBs might help, too.
Good Luck.
If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.

FiOS TV cutting out to snow, resetting TV and set-top box?

Greetings all, I'm hoping someone can help here;
I have a Motorola HD DVR 72161 (Verizon supplied) connected via HDMI to my Sharp Aquos LC-46D65U. Over the last few weeks, something odd is happening: after watching TV for a while, my picture will change to snow (no video input all of the sudden). I have to turn the TV and the set-top box (STB) off. When the STB goes off, it flashed the "du1" on the display. After about 10 or 15 seconds, the (turned off) TV makes a click sound. At this point I can power everything back on and it is working fine.
There is no pattern to this, though it sometimes happens more often (every 10 or 15 minutes) when watching a recorded program. It happens both day and night.
Tech support reinitialized my STB yesterday, and it didn't seem to fix the problem. I changed the HDMI port on the TV this afternoon (moved the cable to a new port) and this didn't help either.
Any ideas or help or suggestions would be very much appreciated! Thanks.

I have the same problem and have been through the same troubleshooting with FIOS support. Unfortunately, I also have a Sharp Aquos (46D85U). I was hoping this was a FIOS issue rather than an Aquos issue, but after reading your post, I'm not sure. Perhaps it's a combination of FIOS and Aquos. I did not have this problem when I had Cox cable. It started as soon as I switched to FIOS.
Additional discoveries: You can turn off just the TV, wait a few seconds for the relay to click, then turn the TV back on and the picture comes back. Also, I just recently switched to the composite video output (Red, Blue, Green connectors) and the problem appears to have gone away. The drawback is picture quality noticeably degrades.
Sorry, I don't have an answer. Any ideas from the smart folks out there?

New to FiOS - Set Top Box isn't showing time of day

I just had FiOS installed on multiple TV's HD and non-HD. All the set-top boxes don't show a time of day except the HD DVR. Is there a way to set the others up to show the time of day? If so, how?

The new HD STB's do no have a display at all. cannot get a clock on the QIP7100-2 STB's
====================================================================================
Error exists between keyboard and chair.

How to connect iMAC thunderbolt port to a cable TV set top box?

I am moving to a house that will have combination TV-phone-Internet services delivered via cable (Optimum is the provider). I understand that with my new iMac which has a "thunderbolt" port that I can use the iMac as a tv monitor and DVR (recorder) and watch live TV or recorded TV. I think it is possible to record TV shows either on the iMac's hard drive or the Optimum DVR. Beyond that, I get confused because I do not understand the details of RCA cables, coaxial cables, HDMI connectors, etc. Apple does not provide support for set top boxes (I called Apple), and Optimum does not provide support for Macs (I called them too). Since Apple is the party advertising the capability of watching TV on a Mac, I would think the burden is more on them to explain how that works, and maybe they have done so on their web sites, but I cannot find it so far. I can understand that the cable company does not want to tell people how to bypass the need for their DVR equipment. Before I go out and hire a consultant for a few hundred dollars to explain it, I was hoping I might find online some tips on how to set up a system at home. No luck so far.
Am I correct in assuming that wireless connections are NOT an option because a TV signal has too much bandwidth to work wirelessly? (I do have a wireless router already.)
If so and if I am using wires to connect the iMac, am I correct to think I want to use the thunderbolt port for best results?
If so, what next? What exactly is the adapter or cable I need and how do I plug it into the set top box? There are several people in the household, and so I would want the flat screen TV monitor to work normally at times rather than only use the iMac. Does that require several set top boxes? I would think that this would be an issue for many people, and it seems to me that this forum would be an ideal place to get help. So far the people I have spoken with say "well it depends on what you want to do and what your equipment is and for that you have to go ask ___________[someone else]"

I do not understand what Apple TV is. I have TV already. When I look up "Apple TV" on the Apple website I see that is has been redesigned to be small in size but big in entertainment. Since I did not know what it was BEFORE it was redesigned, knowing that is has been redesigned does not help me understand it. Now it is smaller? So it was too big before? "Watch Netflix titles instantly." But I can do that with my mac and an internet connection now. So what is Apple TV that makes it a better or different way to watch Netflix movies? "Best of all, Apple TV is just $99" Sorry, but how is that the Best of All part? My Optimum Cable is charging me $30 a month for TV. But Apple TV's best part is it costs $99? Is that per month too? I also see that everything streams wirelessly to Apple TV, and all I need it so connect apple tv to my widescreen TV using an HDMI cable sold separately. Now I am really confused. I plug in a cable to get wireless streaming? If it is wireless, why does it need a cable? If there is a cable involved, how is it wireless? Color me clueless. I cannot find a straight forward description of what Apple TV is. And so I don't get how that is the answer to my question. Sorry for being so simple-minded. Thanks for the suggestion and I will go research further to learn what is an Apple TV.

How to connect satellite set-top box to Qosmio G50 using RCA video-in cable

I want to connect my satellite set-top box to my Qosmio G50 laptop using the RCA video-in cable I received with the computer. (yellow, red, white RCAs and a Jack)
Could you help me where should I plug this cable as I have not found any instructions in the users manual. (The user's manual list this cable on page 21, so it can be used for something somehow for sure!)
(The set-top box does not have coaxial output, and I do not want to include another machine (eg. an old VCR) just to use coaxial connection.)
Thanks in advance for your help!
Sandor.

Hi mate
I found your other thread regarding this theme and it looks like you have answered this yourself.
http://forums.computers.toshiba-europe.com/forums/thread.jspa?threadID=44724
Thanks for that!

Want to use FiOS TV via CableCARD - CSR insists I must lease at least one set-top box

Started looking into subscribing to Verizon using a CableCARD-based tuner, since I don't actually own a TV.
I did some research at verizon.com and ran across this page (important parts in bold):
CableCARDS
A CableCARD is a device that provides access to certain encrypted High Definition (HD) and Standard Definition (SD) digital programs without the need for a Set-Top Box.
CableCARD Features and Services
What digital programs can I watch with my CableCARD?
You can view all FiOS TV Standard Definition and High Definition digital channels to which you subscribe. You can also order certain Pay-Per-View events by calling 1-800-VERIZON (1-800-837-4966). Without a Set-Top Box, you do not have access to On Demand programming, the FiOS TV Interactive Media Guide, or other advanced features of the FiOS TV service.
So far, so good. I logged into my account, selected a package, and started the checkout process - and then encountered an odd question: "How many set-top boxes do you need?", where the options were a drop-down list starting with 1 and scaling up. There's an extra $12/month charge (plus taxes, of course) for just one box, and more for other boxes. No way to skip that step.
So apparently, according to Verizon's service rep... I need to pay $12/mo+tax for a set-top box that I don't need, and that will sit on a shelf while I watch Verizon TV through my fully-supported CableCARD adapter.

sangs wrote:
You don't need an STB or DVR, but here's the easiest thing to do - and I just did it, so I know it works.
Get the STB or DVR along with the Cable Cards. Get everything activated and working - including the cable cards - then return your STB or DVR, either to a FiOS store or via UPS. Voila, you're done and using only Cable Cards. I only have two Cable Cards on my account. Good luck.
INTERESTING.
I was considering doing this too. I originally had just a cablecard, then ordered a STB for another room. We don't use it so I wanted to return it. I can't!
Brb going to UPS store.

No variable audio output for Cisco CHS 435HDC set top box.

Background: Until the other day I had my stb connectected to a TV, using TV sound, with an HDMI cable. The P265v2 remote volume control changed the TV volume. No problems.
My new TV & home theater system was recently installed. We don't use the TV speakers. While my first preference was to program the Verizon remote to change the volume on my Onkyo receiver, this did not appear to be an option on the remote's programming instruction page on the Verizon website. Instead, I am directed to change a setting on the remote that makes the Verizon remote change the stb output volume vs the tv volume. I changed the setting on the remote and ensured the stb box was set up for "variabe" audio output.
Problem: Using the stb variable audio settings, volume settings 1 through 30 produce the same volume. (Volume setting 0 produces no volume, as one would hope.) It appears the "variable" setting isn't producing a variable output as it should be on this unit.
Thinking that maybe the receiver was complicating the sitation, I tried connecting the stb to the old TV and the new TV directly and had the same results.
Now, while I am watching TV, I need to have the receiver remote at hand in addition to the Verizon remote. It would be nice to have the volume be adjustable as it should be while using the Verizon remote. I don't like the idea of using a seperate universal remote because then I would lose some of the functionality that the Verizon remote provides when watching TV, using the DVR, watching on demand, etc.
I would like to know if this is a problem just with my unit, or if it exists with all of these units, which would hopefully be fixed with a Cisco/Verizon firmware update soon, hopefully.
Thank you.

soups230 wrote:
Having same issues with hdmi and optical. Any fix to this.
Hello,
In order to control the volume on your home theater system, you'll need a FiOS TV Universal Remote that has the 4-buttons on the top for 'DVD', 'Aux'iliary, 'TV' and 'STB'. The audio receiver would have to be programmed into the FIOS TV Remote, and controlled using the 'Aux'iliary button.
Verizon's 4-Button Universal Remote Controls are available for purchase:
a) online via www.verizon.com/fiosaccessories
OR
b) at a local FiOS TV store (call first to check if they have them in stock). For a list of stores: http://www22.verizon.com/support/residential/tv/fiostv/general+support/account+issues/questionsone/8...
Presently, the default remotes for new set top boxes are the 2-button P-265 (newer version) remotes.
Regarding a problem with HDMI/optical on Cisco 435 STBs, check out the following:
Go to this webpage: http://www22.verizon.com/Support/Residential/TV/FiOSTV/Receivers/Equipment+Issues/QuestionsOne/12839...
Click on the link for 'Cisco CHS 435 HD DVR User Guide'.
Open the PDF and go to page 22 for 'Connecting to a Home Theater System...'.
Hope this helps!

Apple TV on Motorola Set Top Box Killing Wireless

Thought I'd share this find. Problem with set top box, not Apple TV.
Just moved into this house. Changed service providers from Comcast to Verizon. Only change in setup between houses is set top box from SP.
Setup:
Verizon router/AP in home office (adjacent to family room)
Family room
Motorola set top box with Roku or Apple TV sitting on top
External HD to left of set top box
PS3 on shelf below set top box
Soundbar and TV on shelf above set top box
Immediately noticed in new house that when Roku was downloading data/video, the download was extremely slow and the rest of the wireless network appeared to go down. The Roku was pretty much unusable. I would see wireless signal and Internet connection bounce. But it wasn't consistent, and I couldn't identify a pattern. I used inSSIDer and Android wifi analyzer.
So, I figured the problem was with my 1st generation Roku. Thought maybe that the wireless radio was shot. So I trashed the Roku and purcahased an Apple TV today. Same problem! Wireless and Internet bouncing.
So, I moved the Apple TV off of the set top box. I moved it to its own shelf on the TV stand. All is well now!
My conclusion is that the metal chassis of the Motorola set top box was doing something to the 2.4GHz signal. I recall that my Comcast set top box was Scientific Atlanta.
Also, I'm ultimately happier with the Apple TV because of its integration with my iMac, MacBook and iPad.

It would need HDMI or the three component jacks to input to.
DirectTV box has HDMI out but not in.
Best is to see if your TV has the component video jacks or multiple HDMI and switch via your TV remote.
For example my Bravia has 2 sets of component input and 3 HDMI inputs.
Hopefully, you have a newer TV.

Can't see the time on my set top box

I don't know why, but the time doesn't show on my set top box, even though it's set to show clock. This happens 2 of the televisions where I will walk into the room and it is showing the channel instead of the time. I continually look on the menu and it still says "show clock," nothing ever changes and sometimes I end up unplugging the box and plugging it back up.
I've only had Fios for just about a month. Is this normal?
Solved!
Go to Solution.

No it is not normal, but it happens pretty frequently to me. At least for me, it is not necessary to unplug the STB (I have a 6414 DVR and a couple of 2500 STBs and this works on all of them), just go into the menu to where the clock setting is, change it to Show Channel Number so it matches what you are actually seeing, then change it to Show Clock. Get out of the Menu and wait for up to one minute, and the clock should be displayed.
I see this problem anywhere from one day to the next to a month between occurances. But I could probably do the "fix" in my sleep now, it only takes 15-20 seconds to do.
Hope this helps.
Justin
Verizon FiOS TV, Internet, and phone
IMG 1.6.0, Build 06.89
Keller, TX 76248

Constant Your Set Top Box Has No Data Connectivity/Poor DVR Performance

For the past few months I have been dealing with very poor performance out of my multi room DVR. Often in the middle of watching shows, the DVR will just disconnect and look for the hub which means rebooting the cable box and a constant stream of, “your set top box has no data connectivity” messages. This has elevated to beyond a nuisance. I have been in contact with Verizon Fios' live chat multiple times however they fail to solve the problem. The picture on the DVR is extremely choppy as it is having difficulty streaming and then it just drops and once again searches for the hub.
I have also recently upgraded to the 75/35 internet and the router has been cutting out and resetting at least twice an hour ever since. I love Verizon Fios and have recommended it to many of my friends who have also signed up. I am just looking for a solution to my DVR and internet woes.

You need to have a tech come to your house. You could have bad light at the ONT., bad router, bad ONT or bad coax somewhere.

How do I set up HP TouchSmart 600-1215xt with TV Tuner to Digital cable set top box?

I just purchased the HP TouchSmart 600-1215xt CTO Desktop PC with TV Tuner ATSC-NTSC w PVR & remote. I want to connect it to my HDTV cable set top box (Cox Cable) so I can record TV programs from digital cable and stream NetFlix video to my 52 in Samsung 1080p HDTV. Where can I find instructions for how to configure this set up?
Thanks in advance!

skentsmi wrote:
There is HDMI input with TV tuner
To expand on my post above, the TV tuner does NOT have HDMI input. If you read the User Guide that came with the TouchSmart (p.7, 8), the TV tuner's input is actually an F-type coaxial -- you either use an antenna for an ATSC signal (over-the-air) or NTSC *analog* cable (which is become more rare all the time). You set it up using Windows Media Center, page 18 through to top half of page 22 document how to connect a set top box using various analog (composite or s-video) cables. You can not use component and you can not use HDMI.

X1 Xfinity Set-Top Box

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