Xerox 7400 weird behavior when printing from Illustrator/Acrobat CS3

Hi,
Since I have Leopard, every time I try to print anything from Illustrator on the 7400N and doing more than one copy, it looks like the printer takes every copy as a separate print job (but in the print queue looks like one).
This is what it's going on:
- Illustrator takes much more time to process the same printout, let's say... if I want to print 20 copies, it looks like it takes 20 times the amount of time it does when printing just one copy.
- The printer takes much more time to print, and before it prints every copy I see the message "Processing Data - Please Wait" in the 7400 LCD Display. That message should pop up only one time at the beginning, not every time it makes a copy.
But all this happens when I print vector images, if try to print a raster image from Photoshop for instance, or a PDF document from Preview (which rasterizes the image before sending the printjob to the 7400), everything behaves normally.
It looks to me that the problem pops up only if If the printjob is sent using postscript language. I had CS3 and the same printer under Tiger and no problem at all, so I believe it has a to be a Leopard problem. Any help will be appreciated.

Gah!
Why the hell is that disabled by default???
The other way I fixed it was to change from "Times" to "Times New Roman" and that worked (even without the Download PPD Fonts option checked).
Thanks!

Similar Messages

Printer dialogue box hangs when printing from Illustrator cs3

OK... I'm not sure if this is Illustrator related or mac related, but it only happens from Illustrator. In our office we have an iMac (white,flat) running Tiger (OSX 10.4.11). Whenever we try to print from Illustrator CS3 the preint goes through to the printer immediately and prints, but the actual Illustrator spooling bar/printer dialogue box remains. The only way is to wait for about half an hour for the bar to finish or force quit the application and restart (even though it does not show as "not responding" in the Force Quit window.
Now I've tried reinstalling Illustrator. I've run disk warrior. Tried the fsck command on startup. our technical outsources tell us it might be a memory problem, but I'm not tsure as this only happens in Illustrator and no other programs.... any ideas?

I can vouch for the dock hiding solution solving the problem. It worked on three Intel Macs we were having problems with. Here are some links to articles about it:
http://techierambles.blogspot.com/2008/10/illustrator-cs3-printing-issue-status.html
http://www.adobeforums.com/webx/.3bc419c4
http://forums.macosxhints.com/archive/index.php/t-87456.html

Mysterious lines and gradient when printing from Illustrator or pdf on PC and MAC

First of all I have to admit I'm not a big computer brainiac but this issue keeps on reoccurring no matter what computer I use. When creating files/layouts in Illustrator and either saving them to pdf and then printing or printing directly from Illustrator either from a PC or from Mac (I use both) the print outs come out with mysterious lines and gradient not matter what colour is used. The lines occur on solid colour prints, when gradient or transparency are not used and when they are used as well. Any ideas suggestions how to make them go away?

Monica,
Here's an image of a print out that was meant to be a solid black colour. This happens with other colours as well not just with black.

Transparency issues when printing from Illustrator CS5

I recently designed a flyer for an event that a group of artists and I are doing as a not-for-profit organization that we started, to help clean up the area and promote the arts.
When I print the file (saved as an AI), the colors are bold, the font is crisp, and everthing overall looks fantastic, apart from this "box" around some of the elements I have created/added to the file.
When being printed from an exported jpeg format, the boxes are not present, but the image overall is of lesser quality (i know it's from being compressed to a jpeg), and the colors are not as bold.
I only have a black & white printer, a Brother MFC-7220. I only found out this issue when my curiousity got the best of me, and printed it to see what it'd look like on paper (8.5"x11") before we sent it off to the print shot. This is when I noticed the problem.
The elements which have this box around them were edited in Photoshop CS 6 (trial), where I had (at least thought), disposed of each elements background, so I could import them into AI as objects, without any background.
The files were edited in PS in new documents with a transparent background, saved as a PSD, then "opened" in Illustrator where I simply copied the object and pasted into the AI file I was working in. I've tried recreating/re-adding the elements from PS back into AI with the same issue.
The image also looks perfect on my screen, no boxes whatsoever. I've tried playing around with printer settings, transparency/raster settings, but the only thing I can get close, is the low-quality jpeg file. This problem also happens when exporting to a PDF, which is what I typically use for my printing format from AI.
Any ideas what's going on here? The pictures linked below show a photo of the AI and the jpeg, and a screencap of my desktop as the AI stands right now. The jpeg export has a few minor changes to it, but are still otherwise the same. The only items that are "supposed" to have this, are the logos for our sponsors in the bottom-left corner.
I'm stumped, nothing is working that I've read about, and I need to get these printed as soon as I can! Any help would be appreciated - please keep in mind I'm a novice when it comes to AI/PS, I know mostly basics.
[url=http://s1286.beta.photobucket.com/user/em0te-apparel/library/AI%20Print%20Issue]PICTURES[/url]

I, too am having the same issue printing from AI CS5. I have edited images in PS CS5 and there is a transparent background. I then placed (File>Place) the PSD files into AI and everything looks good on screen. However, I'm also getting a strange box that appears around my images—though the box itself isn't a solid opaque—it looks more like there's a overprint or screen and so it just shifts the colors behind it. I've tried saving the images as transparent PNGs with the same result. I've also tried playing with my transparency settings in the print dialogue to no avail.
Strangely this is only occurring when I print at 100% size. I came upon this by happenstance when I accidentally printed a copy at 75% and everything was fine. If anyone has any insights, it would be much appreciated. Thanks!

Won't print from InDesign/Acrobat CS3

I have the strangest situation with an install of CS3 Standard edition on a 10.4.9 iMac C2D and printing from InDesign and Acrobat.
I installed this last week on 3 iMac's. One older G5 iSigh iMac, and 2 C2D iMac's. Everything went fine, untill on one of the two Core 2 Duo machines I wanted to print. (Every machine has their own Canon IP 4200 attached to it). The printjob is handed of to the system, and after that the progress bar in Printmonitor just keeps on scrolling. Nothing happens.
Printing from PhotoshopCS3/IllustratorCS3 and even Bridge is not a problem, and printing from Indesign CS2 is also not a problem.
What I have done: reset PRAM, reset PMU, repair permissions, deinstall and reinstall printer, reset printersystem and reinstall, clean fontcaches, tested fonts, made simple documents with just a colored rectange, printing using the Adobe PDF printer and printing from Acrobat, nothing works. Connected and installed a completely different printer (HP Deskjet 7200) and that doesn't work either. The only thing that DOES work is printing to a shared printer on another Mac.
Before I go for an Archive and Install, anybody else have any bright ideas? Thanx for thinking with me...
iMac C2Duo Mac OS X (10.4.9)

Hi,
Download and run HP Print and Scan Dr utility from link below to troubleshoot the issue.
www.hp.com/go/tools
Although I am an HP employee, I am speaking for myself and not for HP.
--Say "Thanks" by clicking the Kudos Star in the post that helped you.
--Please mark the post that solves your problem as "Accepted Solution"

When printing from Illustrator the document prints Black instead of Blue

Computer is Windows 7 x64 running adobe CS6. The printer is a HP laserjet 3800dn the driver for the printer is PCL5 but it does the same thing printing with the Postscript driver. We have a navy blue color that prints out black for some reason. In the print options right before releasing the job we changed the use Illustrator colors to use Post script colors and it still does the same thing....Prints black where blue is supposed to go on the document. Doesn't matter if it is a .jpeg or plain text. Sending the job to a different printer works which is a Xerox workcentre.

Well, I thought perhaps I skipped over where you said yellow printed but blue didn't...all I see is blue prints as black. And from your screen shot, it was that grayscale checkbox I was thinking of might have been set.
Do you have another of these HP printers available? If so, does it print correctly?
Have you made sure there isn't a corrupt driver and or updated drivers on your system? Can another computer print to this printer correctly?
Seems that if the Xerox prints it fine, then it isn't Illy.
Mike

When printing from Illustrator it prints Black instead of Blue

We have had this issue for a while now and cannot grasp it. We have CS6 and Illustrator decides to print whatever it feels like. Printing to a regular PCL driver prints black ink where blue is supposed to go. We also tried changing the print driver to Post Script with the same black ink printing instead of blue. Also in the print options right before releasing the job we changed the use Illustrator colors to use Post script colors and it still does the same thing. We sent the job to a different printer and it prints out alright. Why doesn't it work on our HP Laserjet 3800dn? All other documents not created in Adobe products will print out blue just fine. I want to know what is broken in Adobe Illustrator.

Ask in teh AI forum and provide more details like system specs, exact print settings, color management and so on.
Mylenium

Weird behavior when switching from windows to mac

I encountered a very strange behavior that I thought all of you should be aware of, and maybe one of you has an answer for me.
Let me begin by saying I have a MacBook Pro with a 24GB windows partition.
I was working in windows and I restarted to go into mac. The typical mac login window then appeared and I typed in my password as usual. Once my desktop, menu bar, and dock came up, the dock and menu bar disappeared almost immediately, and then it would go back to the mac login window. It would repeatedly do this no matter how many times I logged in.
By the way, it might be important to add that I only had about 12-15% battery remaining.
Anybody know what's happening here?
If not, maybe I should notify apple?
Thanks a lot
p.s. I didn't know if this was a problem with MacBook Pro or boot camp, so I posted it in both forums. So don't get all upset about that like some of you sometimes do.

OK now I plugged in and switched back to mac and it is working properly...
I think this is a weird problem...

Printing from Illustrator does not match Photoshop

I have CS3. The colorsuite is matched across all platforms so colour profiles are all the same.
I print pure cmyk colours in a document, so one square is cyan, another magenta and so on.
When I print from photoshop, it prints the colours correct. Each colour is printed from each printers colour cartridge directly. But when I print from Illustrator, its not printing purely. The colours are darker and have mixed colours under a magnifier.
Ive tested on different printers and with colour management off on their drivers so should use adobes.
Any ideas why Illustrator is coming out muddier? Many thanks in advance.

Yes the mode is definately CMYK in photoshop. See the images attached of scanned closeup of the print out of yellow.
Yellow below is how it looks when printing from Illustrator and Acrobat. You can see its added dots to it.
Yellow below is from Photoshop. You can see its pure yellow which is what I want.
Edit: Just tried Overprint: Simulate in Acrobat. No change.
Edit2: "I would like to know what's the definition of "correct"?" For a start Magenta looks like a dark red. Cyan is blue but a dark shade of it.

Xerox 8560DN pauses when printing from MacBook Pro (Maverick update)

Xerox 8560DN pauses when printing from MacBook Pro using the printer connected to a Windows XP machine. The printer is fully shared, however when I print, it goes to PAUSE. It displays...Ready to print > Printing > and it pauses.
The Maverick update has changed lots of unecessary setups. What was perfectly working before, not it causes problems.
Any solution?

Carolyn Samit,
I did it several times without any success. I think that the Maverick update damaged something.
I also deleted, added and change all settings... Not working. Xerox does not have a Maverick driver available, but today apple released a Xerox printer software update (Version 2.3). After the installation, nothing changed.

Different Colors when printing from Photoshop and InDesign CS3

Different Colors when printing from Photoshop and InDesign CS3
I have the following problem:
When printing from Photoshop or InDesign to a PostScript printer, Adobe recommends to let Photoshop handle the colors (I use the German version, so I don't know the exact term used, it changes slightly in all CS3 apps anyway).
The manufacturer however told me to let the PostScript printer handle the colors.
When I chose this option in Ps's print dialog and then choose ISO Coated as the printer pfofile, the results are fine.
But when I place the exact same image in an InDesign file and print from InDesign or export to PDF and print via Acrobat, again using "Printer handles colors", the results are the exact same as if I had used Ps and chosen to let Ps handle the colors (way too saturated and a bit too red).
·Photoshop CS3
·InDesign CS3
·Test image is a TIFF in CMYK Fogra 27 Coated (which is also the working color space in Ps and ID.
·Printer: Xerox Docucolor 3535
·Printer profile: ISO Coated
How can I make sure the printer handles the colors in other CS3 apps than Ps? I tried it with ID's print dialog (translated from the German version: Color Management > Options > Color Handling: PostScript-printer decides colors).
Thanks a lot!

RE: "You don't indicate what Xerox printers you have"
In my first post I named it, is that the information you need?
Docucolor 3535 using Splash 3535
That's interesting, so I have to find a way to turn off the printer's Color Management function? I mailed them, hope they can tell me how to do it easily. They usually just tell me to not use any profiles and so on, but that's the general rule in this area, I'm really tired of hearing it. Everybody seems to think profiles and LAB mode are nuclear science and I should stay away from it.
Anyway, the test image I'm using is a simple photograph (size A3, 300dpi), so no transparencies at all. I'm placing this image into an equally large ID file and print it from ID, then export it to PDF-X/3 and print it from Acrobat. Hope that helps.

CUPS Error message when printing from some applications

Hi. I've got an issue when printing from some apps, but not others. Up to a few months ago everything was fine, then it started when Word would not print direct to my printer (Epson Stylus Pro 3880), not a big deal as I don't use it a lot and could print it through Safari if needed. Then more worryingly as a designer I found that PDFs stopped printing direct too, again I can print through Safari and Preview. Last night I installed a firmware update and now InDesign (CS4) is refusing to print!! Not great as printing via Safari/Preview doesn't give me the same level of control over my prints. Just checked both Illustrator and Photoshop and they both print okay. I get the same error code each time "error: /usr/libexec/cups/filter/pstoraster failed" Does anyone know what could be causing this?
Thanks in anticipation. D

cytan,
As Matt pointed, an application printing to CUPS controls only the format of the input. It has no direct control over the chain of filters inside the printing pipeline. Acrobat isn't coded to use pstoraster, it is simpling submitting postscript to the print queue. In an un-molested Apple supplied CUPS setup, that works fine.
What is going on is that the CUPS system configuration got mangled by some third party bits. In the Unix tradition, the configuration is fairly transparent, in the form of plain text files. In particular, in /usr/share/cups/mime you will find out exactly how the filter pipeline is configured via a table of what filter to use to convert data between two mime types. So we can inspect how the filters are setup and how a broken pstoraster is getting into the chain.
I don't have a handy "before mangling" state, but I can clearly see the Apple specified filters to be invoked when the input data is application/postscript (in apple.convs). I can also see a conflicting filter definition referencing the broken pstopdf (in mime.convs) but with a higher precedence, overriding the apple specified filter. This is why, in reference to your points #1 and #2, simply removing pstoraster fails, because the filter configuration is what needs fixing.
On my system, I found the pstoraster filter to be a shell script referencing a MacPorts install of ghostscript. I've since removed MacPorts, but that evidentally left the CUPS configuration in this broken state. Without knowing exactly how the CUPS system was put into the broken state, fixing it can be a bit tricky. Another posting suggested replacing the broken pstoraster with the Apple supplied equivalent of pstocupsraster. That might work, but it would be better to simply remove the conflicting filter specification, which on my system is this bit in /usr/share/cups/mime/mime.convs:
# pstoraster is part of GPL Ghostscript...
application/vnd.cups-postscript application/vnd.cups-raster 100 pstoraster
Removing that will restore the Apple specified filter chain for postscript input. With the filter specification gone, you are free to remove the pstoraster filter itself.
On wating for Adobe to fix this...
Acrobat provides enough things to scream about without pinning non-Acrobat problems on it as well. Not only is this problem not the fault of Acrobat, but suggesting that Acrobat should reach into a CUPS system broken by some unknown third party and fix it is only going to complicate the situation by having two third party products trying to un-do each other's configuration of a system resource. Do you really trust Adobe to fiddle with system components it doesn't own? No, I didn't think so. Adobe installers and updaters have enough trouble with the stuff they do own.
So, why does this problem only seem to affect Acrobat (your point #3)? I suspect it is simply that Acrobat is in the minority of submitting Postscript to the print queue. Any print job produced via CoreGraphics APIs is going to enter the system via a different path (namely, PDF), but the Postscript method is completely legitimate and any application that submits Postscript will be affected in the same way as Acrobat.
I hope this sheds some useful light on what is really going on with this problem.
-john

Banding occurs when printing from Illustratror/InDesign on HP Designjet Z5200 PostScript Printer

Recently we got the below printer for large-format prints such as posters, banners and the like.
http://h10010.www1.hp.com/wwpc/us/en/sm/WF05a/18972-18972-3328061-12600-3328080-4122732.ht ml
However so far when printing directly from InDesign and Illustrator there have been problems with "banding" (alternating stripes of darker and brighter colors on the paper when printing).
It seems that this could have something to do with either the type of paper and/or the OS (we use both XP and Win7) on which CS5 runs but I am still unsure if these are the real causes.
After having talked to a certified HP-technician (not only a support employee!) the technician pointed towards the CS5 package as the culprit.
At the very moment we are using a workaround that the before mentioned technician advised us to use which is basically the following.
Illustrator --> Saving the Ilustrator file, then opening it in Photoshop and saving as a tiff raster image in the relevant resolution, then importing the tiff raster image into HP's HP own "Instant Printing Pro" printing application.
InDesign --> Saving the InDesign file as a pdf, then opening the pdf in Photoshop and saving as a tiff raster image in the relevant resolution, then importing the tiff raster image into HP's HP own "Instant Printing Pro" printing application.
These two solutions both work without banding on the final print.
However, sometimes - as mentioned before - it seems that the paper might absorb the ink better if it's of a better/thicker quality when banding doesn't seem to occur (at the moment we mostly use plain paper settings in the local printer settings display when loading a roll of paper which also is a cheaper type of paper) and while banding seems to occur mostly when printing from XP machines it doesn't always seem to occur when doing so from Win7 machines.
What's the score on the above?
Any help and input is welcome and appreciated!

Well, I have no official
connection to Adobe, but any manufacturer who sells a product targeted
at the graphic arts industry, and then says that the reason it doesn't
work is because there's a problem with the software produced by the
graphics industry leader needs a reality check. Printer manuafacturers
have had access to Adobe for years, so there's really no excuse for an
incompatibility problem.
Your company is a vendor? Get
escalated. HP should be all over getting this to work correctly,
including providing a RIP for you if that's what it's going to take to
implement proper printing. How do the expect you to demonstrate or
recommend this printer if it stripes the background?
Peter -->
You are right about basically anything that you said and I agree that this should be HP's headache. But it's not so simple at the moment.
First of all I'd hate to stand back like a dummy if it would turn out to be a minor driver setting issue or another insignificant problem that creates the banding. On the other hand it would of course also be the local HP-support failing since they didn't manage to tell us about it in the first place and that's really their job and responsibility but under any circumstance, I'd like to give the ideas and suggestions from the other participants further up this thread a chance and see if the pdf-printing or other ideas work. In other words..., if I'd complain to HP it had to be bulletproof.
Secondly we are supposed to sell these and similar products to our clients and if I should start a dicussion I'd have to argue not only with HP who would most likely claim that the workaround they told us works (in a way) and that this was a result - at least to them - as well. I might also have to start discussing with the CEO of our company, the purchasing department and the marketing director (the latter actually said some time ago when we had the first problems that if the printer didn't work according to the HP-consultant's promises they could have it back, so there is at least some hope there). At the moment I am too busy at work and too low paid to be getting into this. And I seriously doubt that HP would give us a RIP to be testing this off even though we'd argue that the clients won't be able to work this out if we don't do. They'd probably just say that it's mainly for plotting charts and architects or stuff or find a whole range of other excuses. It's not certain and there could be positive surprises but I'd say that that's not likely.
There is one other thing Peter that I am still wondering about...
If you take a look again at the fourth and last picture-link I posted you can see the exact same print as in link no. 3 but whereas the third link shows banding the last - the fourth image link - shows no banding at all. Now I am not a 100% sure anymore if these were both printed directly from Illustrator but to my best knowledge they were since I printed all of these banners the same day and I don't recall saving to tiff or using other programs. I might be wrong but if that's the case then the thick HP-paper doesn't band whereas the thin does. That's the reason why I stated previously that the banding might occur with thinner paper (or wrong paper load settings) and doesn't occur with thicker paper at all. As mentioned I don't recall this action a 100% but am pretty sure. Also therefore I would like to run another test when I get more time and won't be so busy at work as I am right now.
Do you think there could be a difference there...?
macinbytes wrote:
I'm guessing they have the same crappy Colorburst software that shipped with the HP we got and it's never going to get good with InDesign or Illustrator transparency. We have the thermal printer that is 6x more expensive and the software is still bad. At version 9.3 it still fails on InDesign transparency.
We just make tiffs or normalized PDFs for files containing InDesign transparency. Illustrator transparency generally works better than InDesign, but isn't infallible. Anything that uses the gradient feather tool in InDesign I don't even bother with a test print to see if it gets it because I know it will fail 100% of the time.
If they are a vendor they are in a Catch 22 if they do it right and go for a solution that normalizes the files properly before sending to the garbage software that ships with it. When you are talking about an entry level thermal inkjet the software package isn't going to be robust. Something like a GMG or other solution to handle all the show devices files works, but at best you are disingenuous about how files are being handled with your clients and face pushback when they can't run all the cool tricks to them when they get it out in the field.
Happens with Colorburst, happens with Colorgate, happens to a lesser degree even with the lower end Creo RIP. Fiery seems to get it good somehow, but doesn't power a ton of inkjets.
HP support is phonetag hell anyway for inkjets. They buy out tons of companies that produce anything printing like ColorSpan and provide bare minimum support on the products they slap an HP tag on. They want to sell inks and papers. They don't make the software and license it in bulk like the crap they load on their computers. They also usually ship with old software that needs at least a couple point releases before it is current, but even the current software on their thermal printers sucks at InDesign transparency. HP may need a reality check on their software, but I doubt they get it. They've got a sufficient stranglehold and supporting what is essentially a bottom of the barrel portion of their printing business is in the high maintenance low yield square for them.
macinbytes -->
Wow, now THAT is scary reading...!
If what you wrote is true then things really start looking bleak. But I can recognize some of the problems that you are mentioning although I am not into all of the details that you are writing about in your thread. But it sure looks like they just mass produce and try to keep support to a bare minimum whereas they are scoring big bucks on the media, inks and other accessories and then hope that complaints will die and people will just give up in the end.
It does make sense also seen in light of the fact that our local HP-consultant who "introduced" us to the printer praised it to the sky with a lot of "sales mambo jambo", trying it out in HP's own "E-share & Print" (which I was told by the HP-technician was the wrong HP-print program, instead he made me download and install the "Instant Printing Pro") whereas he NEVER even tried it off in any of the Adobe programs or asked some of our employees to do so.
If you are getting more info in regards to the development in these cases or solutions software-like speaking I'd love to hear from you.
Thanks for your time and for posting.

Lines in images when printing from anything but iphoto

When I print on my computer from anything but iphoto the quality is horrible and the print has very noticeable lines in it across everything. I recently did a layout in Adobe Illustrator and when I went to print it on regular 4x6 satin photo paper there are lines everywhere. This also happens when printing from powerpoint, photoshop, word, and whatever else that is not iphoto. I cant send out things that are printed at such horrible quality. Everything comes out fine when i print text in black but photos look pixelated and have lines in them no matter what paper I use if printed from anything but iphoto.
HELP DR.

Check the printer manual about calibrating. There is a solution in most drivers for inkjet printers which may call like paper forwarding or so. It seems, that your printer forwords the paper a bit to much before the line is printed.

My Adobe Acrobat does not always print from Illustrator. This is very time-consuming to have contin

My Adobe Acrobat does not always print from Illustrator. This is very time-consuming to have continuous problems that are obviously software based. I have no issues with Illustrator, but we communicate on this campus via low res PDF files as proofs for approval. Acrobat gives me no reasons why it does not want to print, it just says it can not print the file. Fonts are NOT and issue here. It will created a high res Illustrator PDF file but I can not print a low res PDF file.

This usually happens when you introduce a specific dependency like trying to resample certain placed image types and things like color profile conversions fail. Also stripping native AI data to reduce file size may cause this. Generally it is not recommended to print to PDF from apps that have native PDF saving functionality, anyway. You can just as well get the same result using AI's Save As feature.
Mylenium

Xerox 7400 weird behavior when printing from Illustrator/Acrobat CS3

Similar Messages

Maybe you are looking for