XI R2 To 3.1 Sp2 migration and report format issues

Hello,
is there a way to fix or troubleshoot report format issues after migrating to 3.1?
We have a heavy report that the format (the way the report looks) is very important. In crytal Reports 2008 sp2 the format is OK.
But from BOE CMC or from url reporting the report format have problems.
Thank you
Edited by: RUHVER BARENGI on May 18, 2010 9:47 AM
Edited by: RUHVER BARENGI on May 18, 2010 9:48 AM

Hi Ruhver,
Crystal Report documents are heavily dependant on the printer driver for formatting. If you design the report using a specific default driver than it will be dependant on that printer driver for formatting. When you publish it to Enterprise, the same printer driver may not exist so the report will be re-formated to fit the default driver on the server, or if no driver exists, it will use an internal method to format the report.
Try this as a test.
1) Open your report in the CR 2008 designer.
2) Click on the File/Page Setup.
3) Select the "No Printer" option. This tells the report to use this internal method to format the report
4) Save this document as "Title - No Printer"
5) Export it to Enterprise
6) Test this report again. Formatting should be identical in BOE vs CR.
Keep in mind that when you change the driver in step 3, the report in the designer will re-format. You may need to tweak the report again in order for the formatting to be as desired.
Test this out and if you require further assistance with this, I would suggest opening a message. This is a common issue and a support engineer could likely help you with this pretty easily.
Hope this helps,
Jb

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