Xmas Nano not recognized by iTunes and ejecting crashes iMac HARD!

Question

I hooked up my new 8Gb Nano and was notified I had to upgrade iTunes. Did that. Then a dialog box popped up telling me the Nano was not recognized and advising to disconnect and reconnect it. After doing this a half dozen times it was finally recognized. Tried to sync with iTunes and it froze on selection #19. Had to FORCE QUIT iTunes. As the Nano was telling me it is connected and needs to be ejected I did that in FINDER and the iMac had a hard crash. Had to force a power-down. I went through this absurdity 5 times with iTunes starting a sync at #19 then after deleting #19, it froze at selection #11, deleted that and it froze at #1. After each freeze and my tying to eject the Nano and getting 5 hard crashes I finally went to bed!
Today I trashed iTunes, downloaded it again and hooked up nano. Nothing. It was not recognized by iTunes but showed up in FINDER and the DESKTOP. Quit iTunes. I ignored ejecting it, disconnected it. Started iTunes again connected the Nano and got the spinning color wheel for about ten minutes. While I searched the net for solutions it finally stopped spinning but, the Nano is not listed in iTunes! It shows up on the desktop and in finder and the Nano is telling me it is connected and needs to be ejected. I'll try to eject it next but I'm sending this now as I've no confidence the mac won't have another hard crash!
This is pretty disappointing. I finally talked my brother in-law into abandoning the PC (as I did last year after a zillion years of PC frustration) and consider getting a new iMac. "All you have to do is hook up your Mac and it just works!!!" From what I'm seeing here and other places, the Nano/iTunes problem is not unusual, BUT I'm seeing nothing from Apple to address this issue. Is Apple becoming the next Microsoft? Who needs this crap?
Does there have to be a mass return of Nano's to get Apple's attention? I know mine goes back tomorrow!
Max in Houston

Answer 1

 
gltg wrote:
Running Windows XP professional SP3 and itunes 10.2.
I have followed every troubleshooting page on the apple support site yet my ipod nano 6th gen is not recognized by itunes
I have spent 3 days messing with my pc and have made no real progress.
Then it's time to call Apple tech support while you are still under warranty.  Every iPod comes with complimentary, single-incident telephone technical support within 90 days of your iPod purchase.   If you also purchased AppleCare, then your warranty is extended for technical support and hardware coverage for two years from the original purchase date of your iPod.
U.S. iPod and Mac technical support: 1-800-APL-CARE (1-800-275-2273)