Xperia Z1 mic issue (low volume) when using WeChat

Was searching this forum for a solution, but to no avail. Using Wechat on Xperia Z1 with Android 5 is impossible because mic records at very low volume and other parties strugle to hear me. Microphone suppresion and voice enhancement are turned off, equalizer set to normal. PC companion shows most current version of software. Dear users and/or Sony, could you suggest for any solution?

Please consider this before buying Sony Xperia phones: Chat TranscriptPlease wait while we find an agent to assist you...You have now been connected to an agent.Emir:  Hi Client Name! Welcome to Sony Xperia Support, my name is Emir. 
I'm currently reading your message. In the meantime, I would appreciate if you kindly could leave your first and last name, your e-mail address and mobile phone number.Client Name:  Client Name, [email protected], +37067530xxxEmir:  How may I help you?Client Name:  Hello, I have posted a topic about an software issue in Xperia Z1: http://talk.sonymobile.com/t5/Xperia-Z1-Z1s/Xperia-Z1-mic-issue-low-volume-when-using-WeChat/m-p/1020748/highlight/true#M44196Client Name:  it was ignored by staff, so I posted another topic about how Sony ignores issues of flagship phone ownerClient Name:  this topic was moved out of forum to this topic to be burriedClient Name:  can I speak with someone in charge?Emir:  No, there's no such contact I can refer you to,.Emir:  I'm sorry to hear that your thread has not been replied to.Client Name:  What do you mean? You're independant worker not accountable to anyone?Client Name:  its been replied with default answer that all posters with similar problem receivedEmir:  I'm a technical support agent for the chat, I don't have any information about the Forum team.Client Name:  we are specifically ignored until Z1 goes broke and out of your problemsClient Name:  I need someone in charge from your department who could personally overlook this issue that many users haveClient Name:  its not just me, mic problems are apparent for many usersEmir:  This issue concerns a third party app, and you have already been in contact with me regarding this issue. We can't guarantee that third party apps are compatible with your device since we do not develop them. I recommend that you contac the app developer for more information.Client Name:  I dont understand why phone hacker can solve this software issue by themselves, but Sony engineers choose to ignore usClient Name:  no, this issue also goes to many other apps, including native app TrackIDClient Name:  its the problem in new Android releaseEmir:  You may try a software repair to see if the issue persists in TrackID like the agent on the forum suggested - if the problem persists and you suspect there's something wrong with your device you may have it sent in to an authorized service center so that a technician may examine it.,Client Name:  These steps were performed by other users with no luckClient Name:  I wont repeat this to come to the sameClient Name:  I ask engineers to look into solution developed by XDA team and implement for us normal usersEmir:  Those are the troubleshooting steps I can refer you to in this case.Client Name:  They dont work, please find another solution or ask for person who can do it, if you cantEmir:  I have already provided troubleshooting steps, you may try that. If a software repair does not help then I can only refer to service.Client Name:  I already told that these steps didnt work for other users, who have same problem. So you admit that you wont help your client?Emir:  I can't suggest a possible solution other than what I've already suggested unfortunately.Client Name:  So I have no choice, but to share our chat in all possible internet sources for other existing or would be Sony users to consider how they will be treated upon problems arise.Client Name:  Thank you for your support, I hope you will be promoted for high quality service

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