You are not connected to the internet error

Recently, my old Apple iMac 9.1 - OS X V10.5.8 - stopped connecting to the internet with error message "You are not connected to the Internet".
Having checked all other devices on the WIFI network, there seems to be is no reason for issue.
Now utilising ethernet cable, but with same error message.
Is there any I am missing or a possible virus closing out all connections ...
Can someone please provide any guidance ...

The rule is, your Mac will try to send packets bound for the Internet to the Topmost Interface on
System Preference > Network
Be sure to re-order them so that Ethernet is on top if that is what  you intend to use:

Similar Messages

  • "You are not connected to the internet"....sometimes.

    I've had to write this in IE on XP in Parallels as it is the only reliable way I can access the web. Since upgrading to 10.6, Safari (and Firefox to a lesser extent) has been giving me frequent (and instant) "You are not connected to the internet" errors. If I try another site I may get there straight away and then re-trying the original site may get me there. Or not. Very intermittent. Also, when finally accessed some sites aren't rendering properly. Right now in Safari I have Apple's site up with 18 errors, no graphics, default fonts, no layout. Activity shows the errors as "This computer's internet connection appears to be" - the rest of the message cannot be seen.
    The other way I could have posted this is to use my wife's MacBook running 10.5 - no problems there. It's almost like it wants an instant DNS lookup and if that isn't forthcoming it spits. But then, why "not connected"? Wouldn't it be "Server cannot be contacted"? What is it that prompts Safari to believe the internet is not connected. This is a major pain!

    This is interesting! Something is not correct here. Either the time I took to back-up on Time Machine prior to installing OS X 10.6 caused my MacBook Pro to overheat overnight or the OS X 10.6 has a problem with the ethernet card or internet. To clarify, I have yesterday and today upgraded a MacBook Pro, iMac and MiniMac with OS X 10.6. The only problem I have is the MacBook Pro will not connect to the internet via cable to the router. All the machines including the MacBook Pro connect via ethernet or WiFi to my network no problem. The MacBook Pro even connects to the internet via WiFi but not ethernet. So I suspect overheating!. See what transpires when I start it up again.

  • "itunes could not contact the ipod software update server because you are not connected to the internet" Help?

    Hello all, new to the forums.
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    I've already scanned through numerous websites and forums for help, but none of them worked.
    This  set of instructions resulted in no change to any of the problems, though iTunes lists that as the supposed solution.
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    # Select the Automatically detect settings checkbox.
    Others include installing IE7, which that didn't work either.
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    Here it is:
    Microsoft Windows 7 x64 Ultimate Edition (Build 7600)
    LENOVO 2537FC4
    iTunes 10.3.1.55
    QuickTime 7.6.9
    FairPlay 1.11.17
    Apple Application Support 1.5.2
    iPod Updater Library 10.0d2
    CD Driver 2.2.0.1
    CD Driver DLL 2.1.1.1
    Apple Mobile Device 3.4.1.2
    Apple Mobile Device Driver 1.57.0.0
    Bonjour 2.0.5.0 (214.3)
    Gracenote SDK 1.8.2.457
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    Gracenote Submit 1.8.2.123
    Gracenote DSP 1.8.2.34
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    iTunes is not running in safe mode.
    WebKit accelerated compositing is enabled.
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    Video Display Information
    NVIDIA, NVIDIA NVS 3100M
    **** External Plug-ins Information ****
    No external plug-ins installed.
    iPodService 10.3.1.55 (x64) is currently running.
    iTunesHelper 10.3.1.55 is currently running.
    Apple Mobile Device service 3.3.0.0 is currently running.
    **** Network Connectivity Tests ****
    Network Adapter Information
    Adapter Name:          {505BB17D-FA14-4FA0-9D77-F7998FEBB435}
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    IP Address:          192.168.0.3
    Subnet Mask:          255.255.255.0
    Default Gateway:          192.168.0.1
    DHCP Enabled:          Yes
    DHCP Server:          192.168.0.1
    Lease Obtained:          Thu Jun 16 16:54:56 2011
    Lease Expires:          Fri Jun 17 16:54:56 2011
    DNS Servers:          192.168.0.1
                        68.94.156.1
    Adapter Name:          {610821DE-0532-4C65-839B-B74B65859FBA}
    Description:          Intel(R) 82577LM Gigabit Network Connection
    IP Address:          0.0.0.0
    Subnet Mask:          0.0.0.0
    Default Gateway:          0.0.0.0
    DHCP Enabled:          Yes
    DHCP Server:
    Lease Obtained:          Wed Dec 31 16:00:00 1969
    Lease Expires:          Wed Dec 31 16:00:00 1969
    DNS Servers:
    Adapter Name:          {10983C8A-FCDA-4B2F-8A89-E1596BA6B7BA}
    Description:          Bluetooth Device (Personal Area Network)
    IP Address:          0.0.0.0
    Subnet Mask:          0.0.0.0
    Default Gateway:          0.0.0.0
    DHCP Enabled:          Yes
    DHCP Server:
    Lease Obtained:          Wed Dec 31 16:00:00 1969
    Lease Expires:          Wed Dec 31 16:00:00 1969
    DNS Servers:
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    Connected:          No
    Online:                    No
    Using Modem:          Yes
    Using LAN:          No
    Using Proxy:          No
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    TLS 1.0 Support:          Enabled
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  • Safari: You are not connected to the internet (... I am!)

    Safari has decided not to like me recently, and frequently presents me with the message "You are not connected to the internet" when using a wireless connection.
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    Hi! -- I'm a V.A.N. -- Very Advanced Newbie (since 1985!) -- so I probably cannot help you solve the problem. However, I do have the same issue except with a twist. I CANNOT get on the internet with Safari or Omniweb, but I CAN get on with Mozilla. I thought it was my t-mobil connections at my Starbucks office(s), but Mozilla works. Strangely, I could not get Mail to access the internet either until I got on with Mozilla. All through, Network Diagnostics said the connection was working, but Safari, Mail and OmniWeb would not. I wonder what Mozilla has, or does not have, that the others do, or don't? I'm pretty attached to staying with Safari, so I hope someone can find a solution. -- Thanks for listening, DSLyoga
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  • HT1338 software update you are not connected to the internet

    hi there,
    i m trying to download since 1 month but when i clik on software update in the corner apple
    its conneting to the internet and shoing the Downloable or updateable softwares but when i clik on update software its connecting after a couple of mint it says you are not connected to the internet ....you couldn't dowload it or somehting like that...
    plz help me how to update my system during these days its creaing an cornol or something error...
    which my Screen come black ..
    Hold down the buttong until its shut down...
    wht to do ...
    Please help ...
    [email protected]

    Kirk,
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    Are you using a router by any chance? If so which model?
    I found the following on another thread and it worked
    for me.
    Problem solved:
    1.) Open Internet Explorer (6.x or 7.0 Beta 3)
    2.) Click on Tools -> Internet Options
    3.) Click on the Connections Tab
    4.) Click on the LAN Settings button
    5.) Check Automatically Detect Settings
    6.) Click on OK -> OK
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    8.) Update
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  • HT201210 My partner updated iphone 5, and it now shows 'Connect to iTunes'. Then we get 'iTunes could not contact iPhone software update server because you are not connected to the internet'. Please help.

    iPhone 5 was updated (version unknown), and now screen shows 'Connect to iTunes.  When we try to do this, we get message 'iTunes could not contact the iPhone software update server because you are not connected to the internet'. 
    Please tell me how I fix this problem.
    Thanks

    Yes, the reason you are getting the error is the phone cannot provide internet for the laptop and then update itself. It would lose connection as you erase the firmware and try to update. You need to connect the computer to the Internet in some other fashion before you connect the phone to try and fix the update problem. As Ocean20 says, and I completely agree, how would you think you could use the Internet connection of a device that is not only going to turn off and on, but is going to get completely wiped of firmware and restored? It would completely remove the device from the equation here. Does that make sense to you?

  • TS1814 what about if I have a mac but am experiencing the same prompt? "iTunes could not contact the iPod software update server because you are not connected to the Internet. Make sure your Internet connection is active and try again."

    I have a mac but am experiencing the same prompt? "iTunes could not contact the iPod software update server because you are not connected to the Internet. Make sure your Internet connection is active and try again."

    Hey ksgrech,
    I found the following information which may be of assistance in troubleshooting this error on a Mac:
    iOS: Resolving update and restore alert messages
    http://support.apple.com/kb/TS1275
    Furthermore, you may want to refer to this article (error 3194):
    iTunes: Specific update-and-restore error messages and advanced troubleshooting
    http://support.apple.com/kb/TS3694
    Cheers!,
    Matt M.

  • TS1814 iTunes could not contact the iPhone software update server because you are not connected to the Internet.

    I have attempted all of the above suggestions and am still receiving the same error message. I have also turned my internet security off and have received the same message. I am using a dongle for my internet, would this make a difference?

    Okay I haven't been able to update my iPhone ever since I updated my iTunes to the 8.0 version either! I just followed your instructions and changed the setting on my control panel and then asked to update and it started updating and after about 10 seconds it popped up with the same message that iTunes could not contact the iPhone software update because you are not connected to the internet. Check back or try again later or whatever. So I went back to the Internet Connections to make sure that my changes saved and they did but it still will not update my phone...this is soooo frustrating!!!! Please help!

  • Change / Customize the "You are not connected to the Internet" screen?

    Well the title says it really. *I'd like to change the page Safari displays when not connected to the Internet.* Working for a business that sells Macs, I'd prefer something that looks a little nicer when the network is down.
    I know that it's a Localizable.strings file...
    (located here: Safari.app/Contents/Resources/English.lproj/Localizable.strings )
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    Any ideas? Thanks.

    I screwed the edit up but: duplicate the file to be safe before the edit and only edit 2nd text area after =,
    /* title of error page displayed for NotConnectedToInternet */
    "You are not connected to the Internet." = "You are not connected to the Internet because you haven't paid your bill.";

  • ITunes could not contact the iPhone software update server because you are not connected to the internet...???

    Ok I’m completely lost here....
    I’m running Microsoft Windows XP Home Edition Service Pack 3 (Build 2600), I updated iTunes to 11.0.2.25 and some other updates for windows last night on my laptop. I try connecting to download the iOS 6.1.2 update for my iPhone 4 and my iPhone 5 via iTunes. I am getting this message for both "iTunes could not contact the iPhone software update server because you are not connected to the internet. Make sure your internet connection is active and try again." Everything was fine with connecting prior to running these updates because I downloaded the 6.1 update with no problems when it came out.
    What I have done so far with which has made no difference:
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    Changed my internet connection
    Signed out of iTunes and then signed back in
    Ran diagnostics via iTunes, comes back with: Network interfaces verified- Internet connection failed- Secure link to iTunes store verified
              Connection attempt to Apple web site was successful.
              Connection attempt to browsing iTunes Store was successful.
              Connection attempt to purchasing from iTunes Store was successful.
              Connection attempt to iPhone activation server was successful.
              Connection attempt to firmware update server was successful.
              Connection attempt to Gracenote server was successful.
              Last successful iTunes Store access was 2013-02-20 20:40:48.
    Disabled firewall, spy sweeper, virus scanner
    start>run>cmd> typed "netsh winsock reset"
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    Checked the parental controls in iTunes
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    When I would "ping gs.apple.com" it would come back with "request timed out" no matter what internet connection I was on, so I went into the hosts file  start>my computer>(C:)>WINDOWS>system32>drivers>ect>HOSTS and added  "#     127.0.0.1     gs.apple.com". Now it will ping gs.apple.com just fine but still comes up with the "iTunes could not contact the iPhone software update server because you are not connected to the internet" message in iTunes when i try to download the update.
    If anyone can come up with any ideas that I haven’t tried, please let me know. This is keeping me back from updating both of my phones along with if anything should ever happen to them; restores as well. 

    im computer is connected i can go to the apple store through itunes but when i plug my phone in i keep getting that alert... i plugged my phone in to update it after the apple loaded the itunes icon and a usb showed up.

  • Solved: message "You are not connected to the Internet" after idle sleep

    Summary: What worked for me was to turn off IPv4 and IPv6 on my unused interface.
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    Not Reachable
    $ scutil -r 17.254.2.129
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    I'm using 10.6.6 on a Mini (model Macmini1,1), which has a wired ethernet connection on en0 and an AirPort on en1. I use the wired connection, but I also configured the AirPort just because, and then turned it off in the network preferences. I use a static (manually-configured) IPv4 address on en0 and DHCP on en1 (when it's up, which is only for experimenting). I don't use IPv6 as such, though I've left it enabled.
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    ::1 ::1 UH lo0
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    fe80::%en0/64 link#4 UC en0
    fe80::216:cbff:fexx:xxxx%en0 0:16:cb:xx:xx:xx UHL lo0
    fe80::%en1/64 link#6 UC en1
    ff01::/32 ::1 Um lo0
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    Try:
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    Reset iPod touch: Hold down the On/Off button and the Home button at the same time for at
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    - iOS: Troubleshooting Wi-Fi networks and connections
    - iOS: Recommended settings for Wi-Fi routers and access points
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    - Does the iPod successfully connect to other networks?
    - Do other devices successfully connect with your network?

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    For future references, I have come to solve my own problem and I'm now on line.
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