You cant sign in to your pc right now

I have been locked out of my pc. I purchased a new hp laptop yesterday, set up a local password. hooked it up to the internet downloaded a free trial version of microsoft office. then when i turned my computer off and went to log in again it had changed
my user name to my hotmail email. and my password didn't work anymore. i tried my hotmail password, it didn't work. it told me that you cant sign into your pc right now please log into accoun.live.com and follow instructions. So i pull out my smart phone log
into account live and it is asking me if my email adress is correct which it isn't, it ended in gmail not hotmail. so i tried following the steps and they didnt send me any sort of code to my email adress. after being frustrated for an hour i try my email
password another 10 times and on the last time it worked.... the next day i got to log in and i experience the same problem, this time no matter how many times i type the password in it wont let me into my new pc This isnt human error i carefully typed in
my simple password every time.
I attempted to call microsoft and every time the customer service agent said it had to be human error. i looked through forum and they said that it takes a little while for the internet to connect and i should wait to type it in.
I waited and waited and tried and tried and i still cant get into my laptop.... and if the password to get into my computer is internet reliant then what happens if there is no internet.............
please help it feels asthough i have a defective laptop. i just want to get into my computer and have a basic local user/password set up that doesnt go through microsoft live. the same style of password entry i had before conection to the internet. please
help this 15 year pc customer is about to switch to mac.

Hi,
How about your problem now? Can you access to your account? According to your description, you might encounter some problem logon Microsoft account to your system.
As you said, you have create another local account, Could you choose switch account at logon screen? If not, you can try to change your current mirosoft account password at websit. After that, try to use new password to logon system for test again.
Roger Lu
TechNet Community Support

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