You have reached the maximum number of PIN changes for this account"

today i change my device to z10,when run BBW,it shows this message :
You have reached the maximum number of PIN changes for this account.  Please visit http://www.blackberry.com/appworld/support for more information.
how can I solve this problem?
many thanks!

BBID: **Removed**
device：z10 stl-2
pin:**Removed**
thanks : )
Edit: PIN, Email ID removed. At no time should you provide any personal information to any other community member. Please review the Community Guidelines and Terms and Conditions of Use. for further information

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