Your purchase could not be completed. Connection Lost. Cannot connect to Itunes Store.

About three months ago, I when I started playing Hay Day games, I could not purchase addional coins (in-game purchase) through Itunes store. When I purchased, I got this message "Your purchase could not be completed. Connection Lost. Cannot connect to Itunes Store", even I could buy other apps without having any problems. I gave up. About couple weeks later, even I did not do anything, the game started let me purchase coins games. That lasts for two months. Yesterday I have the problem again. Please advise. Thanks.

Well, since the error specifically directed you to contact iTunes Support, that would be the fastest way to get it resolved:
iTunes Support WorldWide
or by email:
iTunes Support by eMail ww
Cheers,
GB

Similar Messages

  • "Your Purchase Could Not Be Completed" I was required to contact iTunes Support for help

    "Your Purchase Could Not Be Completed" I was required to contact iTunes Support for help
    I have checked my bank card and there still more than enough credit to purchase on an App, everything is correct but iphone wouldnt let me purchase

    Dear Mr. King_Penguin,
    Apologies in advance. I am an absolute newbie, and couldn't figure out how to "send" this other than checking your recent activity. I'm certain you get plenty "Thank you's". (This is another, -so please begin to skip here if the accolades are a nuisance!!) I promise that before I plague you w/ questions I will read as much as possible of what you've already "posted".
    I've used IOS devices for years- yet I am still very much a beginner, especially searching for ways to utilize my devices to a "greater extent".  My ios phobias began when I was gifted an iPod; terrified using "iTunes" on PC laptop, certain that syncing specific things would result in loss of data, cold sweats when a new "IOS Update" arrived, shock horror and awe at the entirely foreign & colourfully creative world of "Apple Language". Today my sadly underused iPad (4th Gen.) froze. The first go-to "reboot" wasn't working and the only thing on the device I had access to was Siri- and we really don't get along or talk very often...  On June 10th 2012 (4:10am) you posted & responded to a query.  (A "soft-reset"?!! Brilliant!) That post, saved me from pitching all my devices into the bin, today-three years later. After wasting hours fiddling w/o hope, I dipped a toe back in to Apple.com "support communities". I found your post quickly. Not at all the case (for me, with my ingrained "PC lingo") in the past. So, I thank you one thousand times, I've no idea why there exist tech angels such as yourself, why you do what they do for free, w/ no obvious benefits or profit-but I'm a "follower" now. Apologies once more for posting this here- I will go back to the newbie section and try to figure out all the things I should know to avoid future etiquette faux-pas. Sincerest thanks!!

  • TS1702 I need to know how i can fix this I bought $20 itunes card after putting my password in and said your purchase could not be completed and gave this link

    I just bought $20 iTunes card and went to buy gems on clash if clans. I got all the way up to putting in my apple ID password after putting it in it said your purchase could not be completed and gave me this link

    Contact iTunes by
    Apple - Support - iTunes - Contact Us

  • Why I it said "Your purchase could not be completed"and also fail to connect with the iTunes Store ?

    Why I it said "Your purchase could not be completed"and also fail to connect with the iTunes Store ?
    Thank you so much for that !

    Click here and ask the iTunes Store staff for assistance.
    (100884)

  • Error : "Your purchase could not be complete" when gift app :(

    Hello , can you fix this problem for my account . I'm gifting app for my friends but i can't complete . It show me error : "Your purchase could not be complete" .Thank for your support

    Contact iTunes support at the link below.
    https://ssl.apple.com/emea/support/itunes/contact.html

  • Your purchase could not be completed., your purchase could not be completed.

    I have my reasons I can not change back to my country .
    Of messages that I sent to the "It say 'your purchase could not be completed.' So I can't download application but I want to buy application. Help me please! I want buy application in itunes and app store now!! " you replied, Dear Surachet,.
    Toby here from iTunes Store Support. I understand you can not complete a purchase. I do appreciate your desire to bring this to my attention for examination.
    I have checked with another team on this, and it appears this is due to your account being in violation of our terms and services. I can't not be fully sure, but I suspect that this may be due to the fact there are numerous country changes on your account recently between the US and Thailand.
    I do know that your country's nationality of your account should be the same as the country of where you are currently located. Could you make sure that things are correctly adjusted here, and get back to me? I will re-consult at that point to see if we can then continue to get this resolved for you.
    Thanks in advance Surachet, I will look forward to your reply. but I have my reasons I can not change back to my country.

    We are fellow users here on these forums, you're not talking to iTunes Support nor Apple.
    You can only buy from the store in the country where you are i.e. to use the US store you need to be in the US, if you aren't then that is against the store's terms of use which you agreed to. If that is the case then there is nothing fellow users can do for you.

  • I have made many purchase on app but when i want to made an in-app purchase of a game, it appears "your purchase could not be completed". i have disabled the restriction already but it still doesn't work. anyone can give a hint or a hand here?  cheers~~~

    i have made many purchase on app but when i want to made an in-app purchase of a game, it appears "your purchase could not be completed". i have disabled the restriction already but it still doesn't work. anyone can give a hint or a hand here?  cheers~~~

    http://www.apple.com/support/itunes/contact/

  • My Experience With "Your Purchase Could Not Be Completed"

    About two months ago, the Apple store hit me with the, "Your Purchase Could Not Be Completed" message when I tried to rent a movie. I tried the obvious remediation steps, like switching the credit card, changing the device, and even trying a different Apple ID. Nothing worked. I contacted Support, and initially, I was told that I violated one of the T&Cs in the Apple Store agreement. I pressed a bit on Support because I was confused (what did I do wrong?), and then I received a message to try my purchase again in 30 minutes. After 30 minutes, the problem went away. Hurray!
    Since then, I have run into the problem perhaps 15 times. Each time, I have contacted Support, and each time, I am told to wait for 30 minutes as the appropriate changes had been made to my account. I've asked, but so far, I haven't received an answer to my question about the core of the problem.
    One thing to add -- when the problem pops up, usually one week after the previous occasion, the problem affects every device and Apple ID in the house. I wonder if the problem is related to me.
    When this probem first occured, there were very few mentions of it on the Internet. Now, two months later, there are 2 pages of Google hits.
    I hope this helps! Hopefully the good folks at Apple get enough support calls that they triage this weird problem.
    Good luck from me, my MBP, iPad, iPhone, Apple TV, and iMac!
    paul

    usually the message says something like "your purchase could not be completed. for assistance contact itunes support"
    in any case, doing so is going to be the best thing / http://www.apple.com/support/itunes/contact/

  • HT203200 Your purchase could not be completed

    I try to download a rented movie and the message i receive is "your purchase could not be completed" please contact itunes support

    If you are getting a message to contact iTunes Support then you can do so via this link and ask them for help (we are fellow users on these forums) : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

  • Your purchased could not be completed,problem buy gems clash of clans

    your purchased could not be completed,problem buy gems clash of clans

    Were u charged for it? If not, it shouldn't matter. But if it was charged, u can send supercell a bug report. In clash of clans, go to Settings -> Help and Support -> Report an issue -> purchasing issue
    It will take u to ur mail and u hv to send an email to supercell giving an account if what happened. If u hv any proof like a screenshot of your credit card bill and that of the pop up box, u can send it in ur mail. As it is a purchasing issue, it should be looked into soon. Hope this helps.

  • HT203433 APP store error " your purchase could not be completed"

    I'm receiving an error " your purchase could not be completed"any asks that I contact support at itunes...( at www.apple.com/support/itunes/ww/. ) this is happening on my laptop on itunes and on my iphone(app and itunes app). Free apps download fine but fee apps get this error. I check my credit card info associated with my itunes account and it looked fine but deleted it and re-entered it. any help?

    If you are getting a message to contact iTunes Support then you can do so via this link and ask them for help (we are fellow users here on these forums, we won't know why the message is appearing) : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

  • TS3623 movie preview OK but cannot buy, rejected with "your purchase could not be completed" was fine before?

    recently installed Apple TV, worked fine last evening to buy and watch a movie, tonight can watch a preview but when I go to buy I'm rejected with teh message
    "your purchase could not be completed" 
    solution?

    I am having the exact same problem. Nothing seems to fix it.

  • My phone says your purchase could not be completed?

    My phone says the purchase cannot be completed and i need to buy something. What should i do? Someone please help!

    usually the message says something like "your purchase could not be completed. for assistance contact itunes support"
    in any case, doing so is going to be the best thing / http://www.apple.com/support/itunes/contact/

  • I cannot purchase item via Clash of clan Purchase for Clash of clan game, the message is "Your Purchase Could Not Be Completed"

    I cannot purchase item via Clash of clan Purchase for Clash of clan game, the message is “Your Purchase Could Not Be Completed”

    If you also got a message to contact iTunes Support then you can do so via this link and ask them why the message is appearing (we are fellow users here on these forums, we won't know why) : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

  • Hi ,i wan purchase in game money but run out your purchase could not be completed

    run out your purchase could not be completed !!!!!!!!!!!!!!!!!!!!! pls reset pls

    Do what it told you to do.
    Contact itunes support

Maybe you are looking for

  • Please help !!! iPod malfunction, very frustrated

    I got the black 30g vid iPod and everythime i connect it to the cp, its has no reaction: -the do not disconnect screen does not come up -it wont charge and the battery is dead -not in iTunes -no update The main reason is that when i plug it in the cp

  • Micronet 500 GB Hard Drive NOT recognized after 1 year of seamless use

    Micronet 500 GB Hard Drive Firewire 400 and 800. I always use the 800. I plugged it in today and the hard drive start-up fine as usual. Without even looking on the desktop I opened Final Cut and it told me it could not locate my scratch disk (I alway

  • Hierarchy based non-cumulative reporting

    BI Gurus, I am dealing with a data model with all cumulative "summation" type key figures.  These are hours logged by an employee.  There is also an employee hierarchy which defines the reporting structure.  Now the requirement is to create two repor

  • CardDAV bug in OS 10.9 Server

    OS 10.9 server has a nasty bug in its CardDAV section. Hardware used: MacMini Server Late 2012, MacBook Pro Mid 2010, iPhone 4S 2012. Software used: OS 10.9 (MacMini and MacBook), iOS 7.0.4 (iPhone). MacMini has the Server App. You can replicate it a

  • Re: BW FI documentation

    Hi all Please send me BW FI documentation