Your system of contact for help is very rigid and complecated : Hallo, you are charging me twice every month for the Adobe Creative Cloud, please, please cancel one!!!!! Hauke
Your system of contact for help is very rigid and complecated : Hallo, you are charging me twice every month for the Adobe Creative Cloud, please, please cancel one!!!!! Hauke
Message was edited by: Hauke Juergens : Your system of contact for help is very rigid and complecated : Hallo, you are charging me twice every month for the Adobe Creative Cloud, please, please cancel one!!!!! Hauke
Posting here is not going to help you. This is a user to user forum. No one here has any ability to manage your account.
Phone support | Orders, returns exchanges
http://helpx.adobe.com/x-productkb/global/phone-support-orders.html
For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat option...
Creative Cloud support (all Creative Cloud customer service issues)
http://helpx.adobe.com/x-productkb/global/service-ccm.html ( http://adobe.ly/19llvMN )
Similar Messages
-
How can I stop the Adobe Creative Cloud sign in at every system start?
I don't want to be asked to type in my Creative Cloud sign in data at every system start, only if I definitely use / want to work with my Adobe products. Does anybody know any settings for that and how to do it (Windows 7)? Thank you.
Hi Kapil, so maybe this could be the cause? Every time I start my computer the Adobe Creative Cloud asks me to sign in (without even touching any Adobe program, I just have installed a few of the CS6 suite to test them). If I press 'cancel' and then start the Adobe Application Manager, it asks also to prompt the Adobe ID AND every time I have to agree to the license agreement, not only once. I'm just in the 30 day test phase, maybe this could also be a cause for that? Or ist this a hint for an improper installation?
-
We subscribed to Adobe Creative Cloud last October, purchasing a single copy of Illustrator and Photoshop.
The Web developer we had subsequently left the company, and I removed and re-assigned the products to our new Web developer in the Adobe Creative Cloud admin console and sent the 'welcome' emails to him.
He said the mails weren't sent, so I re-removed and re-added him in the console but although it states the welcome email has been sent, the user is still marked as pending?
James has fried to use the products, both of which show up as trial versions, asking for the serial numbers to be entered to unlock the full products & I don't have any record of them, nor can I find them under the CC profile?
I purchased the software through Softcat and received confirmation emails from Adobe that the products were activated and ready to download.
What have I done wrong?
All help welcomed!
Regards,
Martin.Ask for serial number http://forums.adobe.com/thread/1234635 has a FAQ link
or
Chat Now button near the bottom for Activation and Deactivation problems may help
http://helpx.adobe.com/x-productkb/policy-pricing/activation-deactivation-products.html
or
http://helpx.adobe.com/creative-cloud/kb/license-this-software.html
Membership and Payments http://helpx.adobe.com/x-productkb/policy-pricing/membership-subscription-troubleshooting- creative-cloud.html -
Why is my trial download for the Adobe Creative suite taking so long?
Hi-I have a MacOSX 10.6.8 laptop with decent internet service.I started downloading the trial for the Adobe Creative Suite 5.5 Design Standard in the morning and it is now 8:59 p.m. and it still says 20 hours left.This trial is only for 30 days-a day has gone by-that has taken away from my trial and learning this with the intention to buy after.What is the possible reason for this and do I get a day back in my trial?
Thhanks for your immediate response.Copying a solution from this doc: Troubleshoot download problems (http://kb2.adobe.com/cps/152/tn_15296.html)
Estimated download times
Many factors, such as the connection type and network traffic, affect download speed. The following table provides estimated download times for different file sizes at typical connection speeds. These estimates assume ideal network conditions. Your actual download time can be longer. For faster downloads, avoid peak hours (9am to 6pm Eastern time). Demand for downloads can also be high the first week after a product release. Some products, typically applications that are about 1 GB or larger, require that you have a broadband Internet connection for download.
Note: When you order, look below or to the right of the Delivery Method pop-up menu for the file size and estimated download time.
File size
Connection speed
Dial-up (56 Kbps)
DSL (1.5 Mbps)
Cable (3 Mbps)
Corporate network (10 Mbps)
100 MB
4 hours
9 minutes
5 minutes
1 minute
500 MB
20 hours
47 minutes
25 minutes
7 minutes
800 MB
32.5 hours
75 minutes
40 minutes
11 minutes
1 GB
96 minutes
51 minutes
14 minutes
2 GB
3 hours
101 minutes
29 minutes
5 GB
8 hours
4 hours
72 minutes
7 GB
11 hours
6 hours
100 minutes
10 GB
16 hours
8.5 hours
2.5 hours -
I bought the pack for students adobe creative cloud, already made the payment three days ago but when opening programs like photosop and illustrator puts the trial period has expired, how I can make them work?
Hello Ibonedm,
Sol 1. Please try sign out from Creative cloud Desktop App and quit it.
1. Launch Creative Cloud application manager.
2. Click the gear icon in the upper-right corner and select Preferences.
3. In the Preferences menu, under General, click the Account tab.
4. Click Sign Out from Creative Cloud.
Then re-sign in and launch Photoshop CC 2014 and check.
Sol 2. Check your Hosts file.
Windows
1. Choose Start > Run, type %systemroot% \system32\drivers\etc, and then press Enter.
2. Locate Hosts file and move it to Desktop
3. Right-click the hosts file and select Open. Select Notepad for the application to open the hosts file.
4. Back up the hosts file: Choose File > Save As, save the file as hosts.backup, and then click OK.
5. Search the hosts file for entries that reference activate.adobe.com (for example, 127.0.0.1 activate.adobe.com) and delete these entries.
6. Save and close the file and move it back to Etc folder.
Mac OS
1. Log in as an administrator to edit the hosts file in Mac OS.
2. In a Finder window, choose Go > Go To Folder.
3. Type /etc.
4. Select the hosts file and move it on Desktop open it.
5. Back up the hosts file: Choose File > Save As, save the file as hosts.backup, and then click OK.
6. Search the hosts file for entries that reference activate.adobe.com (for example, 127.0.0.1 activate.adobe.com) and delete these entries.
7. Move Hosts file back to etc folder
8. Save and close the file.
Then try launching Photoshop CC 2014 or Illustrator CC 2014
If prompt for License this software, please click on it and sign in with the Adobe ID and Password which you have used to purchase the subscription and check if you can activate and use the products.
Please respond , if any issue.
All the best
Loveneesh. -
I currently have Lightroom 4 installed. Do I qualify for the discounted Creative Cloud subscription?
I currently have Lightroom 4 installed. Do I qualify for the discounted Creative Cloud subscription?
I have been given conflicting information from Adobe on this question. The forums and FAQS all said that you can install concerrently then uninstall when all is OK with the CC install. I decided to install the CC versions then uninstall the previously installed versions on my hard drive. The CC versions did NOT install if you have a current version installed. I called Support and was told to uninstall LR then install LR CC again. Guess what, no matter what I do, CC manager still thinks LR CC is installed even though there are NO files on my HD and I can not install it from CC again. There is no FAQ or workaround posted on this website to resolve this. Now I have NO LR.
I learned a lesson...do not believe what you read on support websites or what you are told on the support phone line. So...You can NOT install them back to back. If you have LR previously installed before installing CC, then you download and install LR CC, it will NOT install the CC version if it finds a current version on your PC. So either keep what you have OR backup your current stuff and uninstall the current apps. Make sure that you are signed out of CC on the website AND on your CC desktop app. Reboot then sign in to your desktop CC app again, then download all your apps only after the CC manager does not have them listed at the top as currently installed apps, only on the apps to install list. -
Hi - I am looking for the Adobe Illustrator 2014 1.2 (or .0.2) bugfix update for Mac - and it is not visible in the Adobe Creative Cloud Packager (Mac version). The only update visible is Illustrator CC 2014.1 - which is what introduced the bugs.
The only thing that I can think of that might be causing the issues that I have a Mac Mini on Mavericks.
DaveHi
I have discovered that my question above is a non-question. A user triggered by looking at the below article about Illustrator 2014 cc 17.0.2
http://helpx.adobe.com/illustrator/release-note/illustrator-17-0-2-release-notes.html
He had recently upgraded from wht we now know is 18.0 to 18.1 which is the latest version. He read the above artic
le and supposed that it was a bug fix release for his version - because the v17 ov18 number is not often displayed. It is usually just 2014 CC.
I have asked him to post a bug report about Adobe Illustrator CC 2014.1
Dave -
Advice for a new PC configuration for Adobe Creative Cloud, please?
Dear sir or madam,
For the moment I have an old PC (buy in April 2008) and perhaps if you help me I could have a more powerful machine.
Here is the resume of the configuration of my desktop
--------[ Operating System ]---------------------------------------------------------------------------------------- ----
Operating System Properties:
OS Name Microsoft Windows 8.1 Professional
OS Language Français (France)
OS Installer Language Anglais (Royaume-Uni)
OS Kernel Type Multiprocessor Free (64-bit)
OS Version 6.3.9600.16452 (Win8.1 RTM)
OS Service Pack -
OS Installation Date 21/02/2014
OS Root C:\WINDOWS
Components Version:
Common Controls 6.16
Windows Mail 6.3.9600.16384 (winblue_rtm.130821-1623)
Windows Media Player 12.0.9600.16384 (winblue_rtm.130821-1623)
Windows Messenger -
MSN Messenger -
Internet Information Services (IIS) -
.NET Framework 4.0.30319.33440 built by: FX45W81RTMREL
Novell Client -
DirectX DirectX 11.0
OpenGL 6.3.9600.16384 (winblue_rtm.130821-1623)
ASPI -
Operating System Features:
Debug Version No
DBCS Version No
Domain Controller No
Security Present No
Network Present Yes
Remote Session No
Safe Mode No
Slow Processor No
Terminal Services Yes
--------[ Motherboard ]---------------------------------------------------------------------------------------- ---------
Motherboard Properties:
Motherboard ID 06/19/2009-P35-ICH9-6A89OG0PC-00
Motherboard Name Gigabyte GA-EP35-DS4
Front Side Bus Properties:
Bus Type Intel AGTL+
Bus Width 64-bit
Real Clock 333 MHz (QDR)
Effective Clock 1333 MHz
Bandwidth 10667 MB/s
Memory Bus Properties:
Bus Type Dual DDR2 SDRAM
Bus Width 128-bit
DRAM:FSB Ratio 12:10
Real Clock 400 MHz (DDR)
Effective Clock 800 MHz
Bandwidth 12800 MB/s
Chipset Bus Properties:
Bus Type Intel Direct Media Interface
Motherboard Physical Info:
CPU Sockets/Slots 1 LGA775
Expansion Slots 2 PCI, 3 PCI-E x1, 2 PCI-E x16
RAM Slots 4 DDR2 DIMM
Integrated Devices Audio, Gigabit LAN, IEEE-1394
Form Factor ATX
Motherboard Size 240 mm x 300 mm
Motherboard Chipset P35
Extra Features Dynamic Energy Saver, SATA-II, RAID
Motherboard Manufacturer:
Company Name Gigabyte Technology Co., Ltd.
--------[ CPU ]---------------------------------------------------------------------------------------- -----------------
CPU Properties:
CPU Type DualCore Intel Core 2 Duo E8400, 3000 MHz (9 x 333)
CPU Alias Wolfdale
CPU Stepping C0
Instruction Set x86, x86-64, MMX, SSE, SSE2, SSE3, SSSE3, SSE4.1
Original Clock 3000 MHz
Min / Max CPU Multiplier 6x / 9x
Engineering Sample No
L1 Code Cache 32 KB per core
L1 Data Cache 32 KB per core
L2 Cache 6 MB (On-Die, ECC, ASC, Full-Speed)
CPU Physical Info:
Package Type 775 Contact FC-LGA8
Package Size 37.5 mm x 37.5 mm
Transistors 410 million
Process Technology 45 nm, CMOS, Cu, High-K + Metal Gate
Die Size 107 mm2
Core Voltage 1.113 - 1.225 V
I/O Voltage 1.113 - 1.225 V
Typical Power 65 W @ 3.00 GHz
Maximum Power 91.9 W @ 3.00 GHz
CPU Manufacturer:
Company Name Intel Corporation
Product Information http://ark.intel.com/search.aspx?q=Intel Core 2 Duo E8400
Driver Update http://www.aida64.com/driver-updates
Multi CPU:
Motherboard ID OEM00000 PROD00000000
CPU #1 Intel(R) Core(TM)2 Duo CPU E8400 @ 3.00GHz, 3000 MHz
CPU #2 Intel(R) Core(TM)2 Duo CPU E8400 @ 3.00GHz, 3000 MHz
CPU Utilization:
CPU #1 / Core #1 0 %
CPU #1 / Core #2 0 %
--------[ Windows Video ]---------------------------------------------------------------------------------------- -------
[ NVIDIA Quadro 2000 ]
Video Adapter Properties:
Device Description NVIDIA Quadro 2000
Adapter String Quadro 2000
BIOS String Version 70.6.41.0.6
Chip Type Quadro 2000
DAC Type Integrated RAMDAC
Driver Date 29/09/2013
Driver Version 9.18.13.2739 - nVIDIA ForceWare 327.39
Driver Provider NVIDIA
Memory Size 1 GB
Installed Drivers:
nvd3dumx 9.18.13.2739
nvwgf2umx 9.18.13.2739
nvwgf2umx 9.18.13.2739
nvd3dum 9.18.13.2739 - nVIDIA ForceWare 327.39
nvwgf2um 9.18.13.2739
nvwgf2um 9.18.13.2739
Video Adapter Manufacturer:
Company Name NVIDIA Corporation
[ NVIDIA Quadro 2000 ]
Video Adapter Properties:
Device Description NVIDIA Quadro 2000
Adapter String Quadro 2000
BIOS String Version 70.6.41.0.6
Chip Type Quadro 2000
DAC Type Integrated RAMDAC
Driver Date 29/09/2013
Driver Version 9.18.13.2739 - nVIDIA ForceWare 327.39
Driver Provider NVIDIA
Memory Size 1 GB
Installed Drivers:
nvd3dumx 9.18.13.2739
nvwgf2umx 9.18.13.2739
nvwgf2umx 9.18.13.2739
nvd3dum 9.18.13.2739 - nVIDIA ForceWare 327.39
nvwgf2um 9.18.13.2739
nvwgf2um 9.18.13.2739
Video Adapter Manufacturer:
Company Name NVIDIA Corporation
Product Information http://www.nvidia.com/page/products.html
--------[ Physical Drives ]---------------------------------------------------------------------------------------- -----
HDDs :
. 2 HDDs 2 x 1 TB SATA-II RAID 0 for Editing video with Premiere Pro CC
. 1 HDD 2 TB SATA-II for backups
. 1 HDD 2 TB SATA-III for backups off site + Archive
[ Drive #1 - Intel Raid 0 Volume (1863 GB) ]
#1 (Active) NTFS 1 MB 350 MB
#2 NTFS C: 351 MB 1907380 MB
[ Drive #2 - WDC WD20EZRX-00D8PB0 (1863 GB) ]
#1 MS Reserved 0 MB 128 MB
#2 Basic Data G: (Archives) 129 MB 1907600 MB
[ Drive #3 - Hitachi HDS722020ALA330 (1863 GB) ]
#1 NTFS D: (Backup) 1 MB 1907727 MB
--------[ Memory ]---------------------------------------------------------------------------------------- --------------
Physical Memory:
Total 8190 MB
Used 3334 MB
Free 4856 MB
Utilization 41 %
Swap Space:
Total 9470 MB
Used 4131 MB
Free 5340 MB
Utilization 44 %
Virtual Memory:
Total 17661 MB
Used 7465 MB
Free 10196 MB
Utilization 42 %
Paging File:
Paging File C:\pagefile.sys
Current Size 1280 MB
Current / Peak Usage 243 MB / 700 MB
Utilization 19 %
Physical Address Extension (PAE):
Supported by Operating System Yes
Supported by CPU Yes
Active Yes
--------[ SPD ]---------------------------------------------------------------------------------------- -----------------
[ DIMM1: GeIL CL5-5-5 DDR2-800 ]
Memory Module Properties:
Module Name GeIL CL5-5-5 DDR2-800
Serial Number None
Manufacture Date Week 44 / 2009
Module Size 2 GB (2 ranks, 8 banks)
Module Type Unbuffered DIMM
Memory Type DDR2 SDRAM
Memory Speed DDR2-800 (400 MHz)
Module Width 64 bit
Module Voltage SSTL 1.8
Error Detection Method None
Refresh Rate Reduced (7.8 us), Self-Refresh
Memory Timings:
@ 400 MHz 5-5-5-15 (CL-RCD-RP-RAS) / 23-51-3-6-3-3 (RC-RFC-RRD-WR-WTR-RTP)
@ 333 MHz 4-5-5-13 (CL-RCD-RP-RAS) / 20-43-3-5-3-3 (RC-RFC-RRD-WR-WTR-RTP)
@ 266 MHz 3-4-4-10 (CL-RCD-RP-RAS) / 16-34-2-4-2-2 (RC-RFC-RRD-WR-WTR-RTP)
Memory Module Features:
Analysis Probe Not Present
FET Switch External Disabled
Weak Driver Supported
Memory Module Manufacturer:
Company Name Golden Emperor International Ltd.
Product Information http://www.geil.com.tw/products
[ DIMM2: GeIL CL5-5-5DDR2800 5 ]
Memory Module Properties:
Module Name GeIL CL5-5-5DDR2800 5
Serial Number 00000005h (83886080)
Module Size 2 GB (2 ranks, 8 banks)
Module Type Unbuffered DIMM
Memory Type DDR2 SDRAM
Memory Speed DDR2-800 (400 MHz)
Module Width 64 bit
Module Voltage SSTL 1.8
Error Detection Method None
Refresh Rate Reduced (7.8 us), Self-Refresh
Memory Timings:
@ 400 MHz 5-5-5-18 (CL-RCD-RP-RAS) / 23-51-3-6-3-3 (RC-RFC-RRD-WR-WTR-RTP)
@ 266 MHz 4-4-4-12 (CL-RCD-RP-RAS) / 16-34-2-4-2-2 (RC-RFC-RRD-WR-WTR-RTP)
@ 200 MHz 3-3-3-9 (CL-RCD-RP-RAS) / 12-26-2-3-2-2 (RC-RFC-RRD-WR-WTR-RTP)
Memory Module Features:
Analysis Probe Not Present
FET Switch External Disabled
Weak Driver Supported
Memory Module Manufacturer:
Company Name Golden Emperor International Ltd.
Product Information http://www.geil.com.tw/products
[ DIMM3: GeIL CL5-5-5 DDR2-800 ]
Memory Module Properties:
Module Name GeIL CL5-5-5 DDR2-800
Serial Number None
Manufacture Date Week 44 / 2009
Module Size 2 GB (2 ranks, 8 banks)
Module Type Unbuffered DIMM
Memory Type DDR2 SDRAM
Memory Speed DDR2-800 (400 MHz)
Module Width 64 bit
Module Voltage SSTL 1.8
Error Detection Method None
Refresh Rate Reduced (7.8 us), Self-Refresh
Memory Timings:
@ 400 MHz 5-5-5-15 (CL-RCD-RP-RAS) / 23-51-3-6-3-3 (RC-RFC-RRD-WR-WTR-RTP)
@ 333 MHz 4-5-5-13 (CL-RCD-RP-RAS) / 20-43-3-5-3-3 (RC-RFC-RRD-WR-WTR-RTP)
@ 266 MHz 3-4-4-10 (CL-RCD-RP-RAS) / 16-34-2-4-2-2 (RC-RFC-RRD-WR-WTR-RTP)
Memory Module Features:
Analysis Probe Not Present
FET Switch External Disabled
Weak Driver Supported
Memory Module Manufacturer:
Company Name Golden Emperor International Ltd.
Product Information http://www.geil.com.tw/products
[ DIMM4: GeIL CL5-5-5DDR2800 5 ]
Memory Module Properties:
Module Name GeIL CL5-5-5DDR2800 5
Serial Number 00000005h (83886080)
Module Size 2 GB (2 ranks, 8 banks)
Module Type Unbuffered DIMM
Memory Type DDR2 SDRAM
Memory Speed DDR2-800 (400 MHz)
Module Width 64 bit
Module Voltage SSTL 1.8
Error Detection Method None
Refresh Rate Reduced (7.8 us), Self-Refresh
Memory Timings:
@ 400 MHz 5-5-5-18 (CL-RCD-RP-RAS) / 23-51-3-6-3-3 (RC-RFC-RRD-WR-WTR-RTP)
@ 266 MHz 4-4-4-12 (CL-RCD-RP-RAS) / 16-34-2-4-2-2 (RC-RFC-RRD-WR-WTR-RTP)
@ 200 MHz 3-3-3-9 (CL-RCD-RP-RAS) / 12-26-2-3-2-2 (RC-RFC-RRD-WR-WTR-RTP)
Memory Module Features:
Analysis Probe Not Present
FET Switch External Disabled
Weak Driver Supported
Memory Module Manufacturer:
Company Name Golden Emperor International Ltd.
Product Information http://www.geil.com.tw/products
Microsoft told me with Microsoft Update Advisor that I could upgraded from Windows 7 Pro 64 bits to Windows 8 Pro 64 bits and after one year with another Microsoft Upgrade Advisor from Windows 8 Pro 64 bits to Windows 8.1 Pro 64 bits. But Gigabyte does not give the drivers on their website for this motherboard that support Windows 8 and Windows 8.1.
I think I should purchase a new motherboard, a new CPU and new RAM. Do you agree? If yes, so can you tell me what king of CPU and motherboard to choose for Creative Cloud, please? I had followed Adobe advices to use a Nvidia Quadro 2000 graphic card and HDDs in RAID 0 for editing video.
Moreover Microsoft recommend to use a SSD for Windows 8.1. So, do I really need a SSD, with which capacity and which brand?
Thank you if someone can help me.
Yours faithfully
The names of actual companies and products mentioned herein may be the trademarks of their respective owners.Hi Isidore,
Please refer the link: http://www.adobe.com/products/creativecloud/tech-specs.html with system requirements to run the CC app's.
Regards,
Romit Sinha -
How to install the adobe creative cloud packager and how to apply the adobe ID for Admin user
Hi team,
Anyone has done install silently the captivate 8 using AAME? i try using this tool to create the msi but its not work.
i saw the previous disussion on captivate 7 and they said cannot use AAME and need to use CCP.
isit also applicable to Adobe Captivate 8? if yes cana anyone tell me how to download the CCP?
I already create my Adobe ID but when i try to login, its stated "Adobe does not recognize you as an authorized user of this web site."
How can i access this site? appreciate your helpThe help I have been using (unsuccessfully) is here:
>These links provide additional guidance for deployment support
>Creative Cloud Packager Help: http://helpx.adobe.com/creative-cloud/packager.html
Dave -
Eligibility for the discounted Creative Cloud membership?
Hi, when I was a student I bought the complete CS3 package, and at my workplace we have bought the CS6 package. However, I would like to be able to work with the programs at home as well, mainly to practice and make sure my skills are up to date. Am I in any way eligible for the complete discounted Creative Cloud membership ? Or would I have to pay full price?
CheersOn the basis of education CS3, you can not upgrade to at promotional price.
Terms and Conditions | Adobe
VOID WHERE PROHIBITED OR RESTRICTED BY LAW. Eligible customers may purchase an Adobe® Creative Cloud™ Complete Membership with annual commitment for a reduced price. Offer valid for purchases of an annual plan, which requires a 12-month contract. This offer is only available to customers who own a Creative Suite edition or individual product in one of the following versions (CS3.x, CS4, or CS5.x, or CS6), and who purchase directly from the Adobe Store or by calling a regional Adobe Call Center. This offer is not available to Education, OEM, or volume licensing customers. Residents of embargoed countries are not eligible. This offer is limited to one (1) purchase of one (1) Creative Cloud Complete annual membership per customer. Offer is subject to U.S. export control laws and laws where the recipient resides. Offer may not be assigned, exchanged, sold, transferred, or combined with any other discount or offer, or redeemed for cash or other goods and services. Offer is valid until May 15, 2015, and can be changed without notice. Void where prohibited or restricted by law.
Regards
Rajshree -
Advice for a PC configuration upgrade for Adobe Creative Cloud, please?
Hi everyone,
For the moment I have an old PC (bought in April 2008) and maybe if you eventually help me I could have a more powerful machine. I am asking you five questions at then end of this post, so if someone can reply it would help me and be greatful.
Here is the resume of the configuration of my desktop
--------[ Operating System ]---------------------------------------------------------------------------------------- ----
Operating System Properties:
OS Name Microsoft Windows 8.1 Professional
OS Language English (United Kingdom)
OS Installer Language English (United Kingdom)
OS Kernel Type Multiprocessor Free (64-bit)
OS Version 6.3.9600.16452 (Win8.1 RTM)
OS Service Pack -
OS Root C:\WINDOWS
Components Version:
Common Controls 6.16
Windows Mail 6.3.9600.16384 (winblue_rtm.130821-1623)
Windows Media Player 12.0.9600.16384 (winblue_rtm.130821-1623)
Windows Messenger -
MSN Messenger -
Internet Information Services (IIS) -
.NET Framework 4.0.30319.33440 built by: FX45W81RTMREL
Novell Client -
DirectX DirectX 11.0
OpenGL 6.3.9600.16384 (winblue_rtm.130821-1623)
ASPI -
Operating System Features:
Debug Version No
DBCS Version No
Domain Controller No
Security Present No
Network Present Yes
Remote Session No
Safe Mode No
Slow Processor No
Terminal Services Yes
--------[ Motherboard ]---------------------------------------------------------------------------------------- ---------
Motherboard Properties:
Motherboard ID 06/19/2009-P35-ICH9-6A89OG0PC-00
Motherboard Name Gigabyte GA-EP35-DS4
Front Side Bus Properties:
Bus Type Intel AGTL+
Bus Width 64-bit
Real Clock 333 MHz (QDR)
Effective Clock 1333 MHz
Bandwidth 10667 MB/s
Memory Bus Properties:
Bus Type Dual DDR2 SDRAM
Bus Width 128-bit
DRAM:FSB Ratio 12:10
Real Clock 400 MHz (DDR)
Effective Clock 800 MHz
Bandwidth 12800 MB/s
Chipset Bus Properties:
Bus Type Intel Direct Media Interface
Motherboard Physical Info:
CPU Sockets/Slots 1 LGA775
Expansion Slots 2 PCI, 3 PCI-E x1, 2 PCI-E x16
RAM Slots 4 DDR2 DIMM
Integrated Devices Audio, Gigabit LAN, IEEE-1394
Form Factor ATX
Motherboard Size 240 mm x 300 mm
Motherboard Chipset P35
Extra Features Dynamic Energy Saver, SATA-II, RAID
Motherboard Manufacturer:
Company Name Gigabyte Technology Co., Ltd.
--------[ CPU ]---------------------------------------------------------------------------------------- -----------------
CPU Properties:
CPU Type DualCore Intel Core 2 Duo E8400, 3000 MHz (9 x 333)
CPU Alias Wolfdale
CPU Stepping C0
Instruction Set x86, x86-64, MMX, SSE, SSE2, SSE3, SSSE3, SSE4.1
Original Clock 3000 MHz
Min / Max CPU Multiplier 6x / 9x
Engineering Sample No
L1 Code Cache 32 KB per core
L1 Data Cache 32 KB per core
L2 Cache 6 MB (On-Die, ECC, ASC, Full-Speed)
CPU Physical Info:
Package Type 775 Contact FC-LGA8
Package Size 37.5 mm x 37.5 mm
Transistors 410 million
Process Technology 45 nm, CMOS, Cu, High-K + Metal Gate
Die Size 107 mm2
Core Voltage 1.113 - 1.225 V
I/O Voltage 1.113 - 1.225 V
Typical Power 65 W @ 3.00 GHz
Maximum Power 91.9 W @ 3.00 GHz
CPU Manufacturer:
Company Name Intel Corporation
Product Information http://ark.intel.com/search.aspx?q=Intel Core 2 Duo E8400
Multi CPU:
Motherboard ID OEM00000 PROD00000000
CPU #1 Intel(R) Core(TM)2 Duo CPU E8400 @ 3.00GHz, 3000 MHz
CPU #2 Intel(R) Core(TM)2 Duo CPU E8400 @ 3.00GHz, 3000 MHz
CPU Utilization:
CPU #1 / Core #1 0 %
CPU #1 / Core #2 0 %
--------[ Windows Video ]---------------------------------------------------------------------------------------- -------
[ NVIDIA Quadro 2000 ]
Video Adapter Properties:
Device Description NVIDIA Quadro 2000
Adapter String Quadro 2000
BIOS String Version 70.6.41.0.6
Chip Type Quadro 2000
DAC Type Integrated RAMDAC
Driver Date 29/09/2013
Driver Version 9.18.13.2739 - nVIDIA ForceWare 327.39
Driver Provider NVIDIA
Memory Size 1 GB
Installed Drivers:
nvd3dumx 9.18.13.2739
nvwgf2umx 9.18.13.2739
nvwgf2umx 9.18.13.2739
nvd3dum 9.18.13.2739 - nVIDIA ForceWare 327.39
nvwgf2um 9.18.13.2739
nvwgf2um 9.18.13.2739
Video Adapter Manufacturer:
Company Name NVIDIA Corporation
[ NVIDIA Quadro 2000 ]
Video Adapter Properties:
Device Description NVIDIA Quadro 2000
Adapter String Quadro 2000
BIOS String Version 70.6.41.0.6
Chip Type Quadro 2000
DAC Type Integrated RAMDAC
Driver Date 29/09/2013
Driver Version 9.18.13.2739 - nVIDIA ForceWare 327.39
Driver Provider NVIDIA
Memory Size 1 GB
Installed Drivers:
nvd3dumx 9.18.13.2739
nvwgf2umx 9.18.13.2739
nvwgf2umx 9.18.13.2739
nvd3dum 9.18.13.2739 - nVIDIA ForceWare 327.39
nvwgf2um 9.18.13.2739
nvwgf2um 9.18.13.2739
Video Adapter Manufacturer:
Company Name NVIDIA Corporation
Product Information http://www.nvidia.com/page/products.html
--------[ Physical Drives ]---------------------------------------------------------------------------------------- -----
HDDs :
. 2 HDDs 2 x 1 TB SATA-II RAID 0 for video editing, the OS and software
. 1 HDD 2 TB SATA-II for backups
. 1 HDD 2 TB SATA-III for backups off site + Archive
[ Drive #1 - Intel Raid 0 Volume (1863 GB) ]
#1 (Active) NTFS 1 MB 350 MB
#2 NTFS C: 351 MB 1907380 MB
[ Drive #2 - WDC WD20EZRX-00D8PB0 (1863 GB) ]
#1 MS Reserved 0 MB 128 MB
#2 Basic Data G: (Archives) 129 MB 1907600 MB
[ Drive #3 - Hitachi HDS722020ALA330 (1863 GB) ]
#1 NTFS D: (Backup) 1 MB 1907727 MB
--------[ Memory ]---------------------------------------------------------------------------------------- --------------
Physical Memory:
Total 8190 MB
Used 3334 MB
Free 4856 MB
Utilization 41 %
Swap Space:
Total 9470 MB
Used 4131 MB
Free 5340 MB
Utilization 44 %
Virtual Memory:
Total 17661 MB
Used 7465 MB
Free 10196 MB
Utilization 42 %
Paging File:
Paging File C:\pagefile.sys
Current Size 1280 MB
Current / Peak Usage 243 MB / 700 MB
Utilization 19 %
Physical Address Extension (PAE):
Supported by Operating System Yes
Supported by CPU Yes
Active Yes
--------[ SPD ]---------------------------------------------------------------------------------------- -----------------
[ DIMM1: GeIL CL5-5-5 DDR2-800 ]
Memory Module Properties:
Module Name GeIL CL5-5-5 DDR2-800
Serial Number None
Manufacture Date Week 44 / 2009
Module Size 2 GB (2 ranks, 8 banks)
Module Type Unbuffered DIMM
Memory Type DDR2 SDRAM
Memory Speed DDR2-800 (400 MHz)
Module Width 64 bit
Module Voltage SSTL 1.8
Error Detection Method None
Refresh Rate Reduced (7.8 us), Self-Refresh
Memory Timings:
@ 400 MHz 5-5-5-15 (CL-RCD-RP-RAS) / 23-51-3-6-3-3 (RC-RFC-RRD-WR-WTR-RTP)
@ 333 MHz 4-5-5-13 (CL-RCD-RP-RAS) / 20-43-3-5-3-3 (RC-RFC-RRD-WR-WTR-RTP)
@ 266 MHz 3-4-4-10 (CL-RCD-RP-RAS) / 16-34-2-4-2-2 (RC-RFC-RRD-WR-WTR-RTP)
Memory Module Features:
Analysis Probe Not Present
FET Switch External Disabled
Weak Driver Supported
Memory Module Manufacturer:
Company Name Golden Emperor International Ltd.
Product Information http://www.geil.com.tw/products
[ DIMM2: GeIL CL5-5-5DDR2800 5 ]
Memory Module Properties:
Module Name GeIL CL5-5-5DDR2800 5
Serial Number 00000005h (83886080)
Module Size 2 GB (2 ranks, 8 banks)
Module Type Unbuffered DIMM
Memory Type DDR2 SDRAM
Memory Speed DDR2-800 (400 MHz)
Module Width 64 bit
Module Voltage SSTL 1.8
Error Detection Method None
Refresh Rate Reduced (7.8 us), Self-Refresh
Memory Timings:
@ 400 MHz 5-5-5-18 (CL-RCD-RP-RAS) / 23-51-3-6-3-3 (RC-RFC-RRD-WR-WTR-RTP)
@ 266 MHz 4-4-4-12 (CL-RCD-RP-RAS) / 16-34-2-4-2-2 (RC-RFC-RRD-WR-WTR-RTP)
@ 200 MHz 3-3-3-9 (CL-RCD-RP-RAS) / 12-26-2-3-2-2 (RC-RFC-RRD-WR-WTR-RTP)
Memory Module Features:
Analysis Probe Not Present
FET Switch External Disabled
Weak Driver Supported
Memory Module Manufacturer:
Company Name Golden Emperor International Ltd.
Product Information http://www.geil.com.tw/products
[ DIMM3: GeIL CL5-5-5 DDR2-800 ]
Memory Module Properties:
Module Name GeIL CL5-5-5 DDR2-800
Serial Number None
Manufacture Date Week 44 / 2009
Module Size 2 GB (2 ranks, 8 banks)
Module Type Unbuffered DIMM
Memory Type DDR2 SDRAM
Memory Speed DDR2-800 (400 MHz)
Module Width 64 bit
Module Voltage SSTL 1.8
Error Detection Method None
Refresh Rate Reduced (7.8 us), Self-Refresh
Memory Timings:
@ 400 MHz 5-5-5-15 (CL-RCD-RP-RAS) / 23-51-3-6-3-3 (RC-RFC-RRD-WR-WTR-RTP)
@ 333 MHz 4-5-5-13 (CL-RCD-RP-RAS) / 20-43-3-5-3-3 (RC-RFC-RRD-WR-WTR-RTP)
@ 266 MHz 3-4-4-10 (CL-RCD-RP-RAS) / 16-34-2-4-2-2 (RC-RFC-RRD-WR-WTR-RTP)
Memory Module Features:
Analysis Probe Not Present
FET Switch External Disabled
Weak Driver Supported
Memory Module Manufacturer:
Company Name Golden Emperor International Ltd.
Product Information http://www.geil.com.tw/products
[ DIMM4: GeIL CL5-5-5DDR2800 5 ]
Memory Module Properties:
Module Name GeIL CL5-5-5DDR2800 5
Serial Number 00000005h (83886080)
Module Size 2 GB (2 ranks, 8 banks)
Module Type Unbuffered DIMM
Memory Type DDR2 SDRAM
Memory Speed DDR2-800 (400 MHz)
Module Width 64 bit
Module Voltage SSTL 1.8
Error Detection Method None
Refresh Rate Reduced (7.8 us), Self-Refresh
Memory Timings:
@ 400 MHz 5-5-5-18 (CL-RCD-RP-RAS) / 23-51-3-6-3-3 (RC-RFC-RRD-WR-WTR-RTP)
@ 266 MHz 4-4-4-12 (CL-RCD-RP-RAS) / 16-34-2-4-2-2 (RC-RFC-RRD-WR-WTR-RTP)
@ 200 MHz 3-3-3-9 (CL-RCD-RP-RAS) / 12-26-2-3-2-2 (RC-RFC-RRD-WR-WTR-RTP)
Memory Module Features:
Analysis Probe Not Present
FET Switch External Disabled
Weak Driver Supported
Memory Module Manufacturer:
Company Name Golden Emperor International Ltd.
Product Information http://www.geil.com.tw/products
--------[ Windows Audio ]---------------------------------------------------------------------------------------- -------
midi-out.0 0001 001B Microsoft GS Wavetable Synth
mixer.0 0001 FFFF Speakers (5- High Definition Au
mixer.1 0001 FFFF Digital Audio (S/PDIF) (5- High
mixer.2 0001 FFFF W240D DVI (4- High Definition A
mixer.5 0001 FFFF Microphone (5- High Definition
wave-in.0 0001 FFFF Microphone (5- High Definition
wave-in.1 0001 FFFF Digital Audio (S/PDIF) (5- High
wave-in.2 0001 FFFF Line In (5- High Definition Aud
wave-out.0 0001 FFFF Speakers (5- High Definition Au
wave-out.1 0001 FFFF Digital Audio (S/PDIF) (5- High
wave-out.2 0001 FFFF W240D DVI (4- High Definition A
--------[ PCI / PnP Audio ]---------------------------------------------------------------------------------------- -----
nVIDIA HDMI/DP @ nVIDIA GF106 - High Definition Audio Controller PCI
nVIDIA HDMI/DP @ nVIDIA GF106 - High Definition Audio Controller PCI
nVIDIA HDMI/DP @ nVIDIA GF106 - High Definition Audio Controller PCI
nVIDIA HDMI/DP @ nVIDIA GF106 - High Definition Audio Controller PCI
Realtek ALC889A @ Intel 82801IB ICH9 - High Definition Audio Controller [A-2] PCI
--------[ HD Audio ]---------------------------------------------------------------------------------------- ------------
[ Intel 82801IB ICH9 - High Definition Audio Controller [A-2] ]
Device Properties:
Device Description Intel 82801IB ICH9 - High Definition Audio Controller [A-2]
Device Description (Windows) Contrôleur High Definition Audio
Bus Type PCI
Bus / Device / Function 0 / 27 / 0
Device ID 8086-293E
Subsystem ID 1458-A022
Revision 02
Hardware ID PCI\VEN_8086&DEV_293E&SUBSYS_A0221458&REV_02
Device Manufacturer:
Company Name Intel Corporation
Product Information http://www.intel.com/products/chipsets
[ Realtek ALC889A ]
Device Properties:
Device Description Realtek ALC889A
Device Description (Windows) Périphérique High Definition Audio
Device Type Audio
Bus Type HDAUDIO
Device ID 10EC-0885
Subsystem ID 1458-A002
Revision 1001
Hardware ID HDAUDIO\FUNC_01&VEN_10EC&DEV_0885&SUBSYS_1458A002&REV_1001
Device Manufacturer:
Company Name Realtek Semiconductor Corp.
Product Information http://www.realtek.com.tw/products/productsView.aspx?Langid=1&PNid=8&PFid=14&Level=3&Conn= 2
[ nVIDIA GF106 - High Definition Audio Controller ]
Device Properties:
Device Description nVIDIA GF106 - High Definition Audio Controller
Device Description (Windows) Contrôleur High Definition Audio
Bus Type PCI
Bus / Device / Function 1 / 0 / 1
Device ID 10DE-0BE9
Subsystem ID 103C-084A
Revision A1
Hardware ID PCI\VEN_10DE&DEV_0BE9&SUBSYS_084A103C&REV_A1
Device Manufacturer:
Company Name NVIDIA Corporation
[ nVIDIA HDMI/DP ]
Device Properties:
Device Description nVIDIA HDMI/DP
Device Description (Windows) Périphérique High Definition Audio
Device Type Audio
Bus Type HDAUDIO
Device ID 10DE-0011
Subsystem ID 10DE-0101
Revision 1001
Hardware ID HDAUDIO\FUNC_01&VEN_10DE&DEV_0011&SUBSYS_10DE0101&REV_1001
Device Manufacturer:
Company Name NVIDIA Corporation
[ nVIDIA HDMI/DP ]
Device Properties:
Device Description nVIDIA HDMI/DP
Device Description (Windows) Périphérique High Definition Audio
Device Type Audio
Bus Type HDAUDIO
Device ID 10DE-0011
Subsystem ID 10DE-0101
Revision 1001
Hardware ID HDAUDIO\FUNC_01&VEN_10DE&DEV_0011&SUBSYS_10DE0101&REV_1001
Device Manufacturer:
Company Name NVIDIA Corporation
[ nVIDIA HDMI/DP ]
Device Properties:
Device Description nVIDIA HDMI/DP
Device Description (Windows) Périphérique High Definition Audio
Device Type Audio
Bus Type HDAUDIO
Device ID 10DE-0011
Subsystem ID 10DE-0101
Revision 1001
Hardware ID HDAUDIO\FUNC_01&VEN_10DE&DEV_0011&SUBSYS_10DE0101&REV_1001
Device Manufacturer:
Company Name NVIDIA Corporation
[ nVIDIA HDMI/DP ]
Device Properties:
Device Description nVIDIA HDMI/DP
Device Description (Windows) Périphérique High Definition Audio
Device Type Audio
Bus Type HDAUDIO
Device ID 10DE-0011
Subsystem ID 10DE-0101
Revision 1001
Hardware ID HDAUDIO\FUNC_01&VEN_10DE&DEV_0011&SUBSYS_10DE0101&REV_1001
Device Manufacturer:
Company Name NVIDIA Corporation
October 26th, 2012 Microsoft told me with "Microsoft Update Advisor" that I could upgraded my OS from Windows 7 Pro 64 bits to Windows 8 Pro 64 bits and after one year with another "Microsoft Upgrade Advisor" Microsoft told me again to upgrade my OS from Windows 8 Pro 64 bits to Windows 8.1 Pro 64 bits, but Gigabyte does not give the drivers on their website for my motherboard neither for Windows 8 and neither for Windows 8.1 and the system is however liable.
If I believe Gigabyte I need to purchase a new motherboard and probably a new CPU and new RAM.
1) Do you agree with Gigabyte or with Microsoft?
2) If we believe Gigabyte, so can you tell me what king of CPU and motherboard to choose for video editing and video encoding, please?
In the past, I had followed Adobe advices to use a Nvidia Quadro 2000 video card and HDDs in RAID 0 for video editing and video encoding.
Moreover, Microsoft recommends to use a SSD for Windows 8.1.
3) So, do you think I really need a SSD, with which capacity (256 or 512 GB ?) and which brand?
4) A SSD for the OS and software and HDDs in RAID 0 for video editing?
I edit HD (1600 x 1080 pixels) and I plan a budget between 450 and 650 $ for upgrading my PC.
Maybe I can only buy one new motherboard for 200 $, keeping my CPU and my RAM and buy a SSD 480 GB for 333 $ (total 200 + 333 = 533 $).
5) Do you agree with me for buying just only a motherboard and a SSD ?
Thank you in advance if someone can help me.
Otherwise my configuration seems to comply with http://www.adobe.com/products/creativecloud/tech-specs.html I have only a doubt for the sound.
Best regards
PS: the names of actual companies and products mentioned herein may be the trademarks of their respective owners.Hello Isidore,
I can answer questions 3 and 4, as I have that sort of setup.
3.) No, you don't really need an SSD, but I would certainly recommend that you buy one. You'll notice a huge difference in the amount of time it takes to boot. I bought the OCZ Vertex 3 (120GB) a while back, and it's very fast. Whether or not you should get one just depends on whether the speed is worth it to you, but if I were you, I would.
As for the size, that depends on exactly what you'll use it for. See number 4 below.
4.) Yes, that's my setup. The SSD is my primary drive, and my HDD is for everything else. Here's basically how I have everything setup:
When I finish a day of shooting, I copy all my footage into a special folder (I named it "IMPORT" since I use it often) on my SSD. I do this because the clips load much faster in Prelude and Premiere Pro. Then, after I finish and export the project, I move all the original files onto my HDD. I would still do this even I had a larger SSD, because it's always good to keep your primary drives clean.
I also set the render and cache directories to those that I create on my HDD, because for longer projects, my SSD would fill up quickly, so that's why you may want to consider buying a larger SSD (even though 128GB would probably work just fine).
I hope this helped a little!
~Josh -
How do I open photoshop now that I have signed up for the student creative cloud suite?
I am trying to use the photoshop program now that I have signed up for the creative cloud suite. It's not letting me use photoshop.
Try uninstalling.
Then run the Creative Suite Cleaner Tool.
http://www.adobe.com/support/contact/cscleanertool.html
Then reinstall. -
What is the period of notice for the month-to-month subscription to "Adobe Creative Cloud"?
For example, can I subscribe for one month only and then terminate my subscription right away without having to pay for more than this one month?
Thanks a lot!You must cancel your month-to-month membership before the end of the month, so you don't incur an additional month's charge. Once charged for the month-by-month membership, the fee is non-refundable. Here is a complete overview of subscription terms: Adobe - Subscription Terms
-
Any hints?!?!
Hi Kev,
You can consider purchasing "Creative Cloud for Teams". It is recently announced by Adobe this month. You can purchase as many licences as you require.
1. If you purchase 2 licenses, you will be Admin and you can add another email address as a User. So both will have access to Creative Cloud.
2. User need not pay from their account, instead you(Admin) need to pay for both the licenses.
3. You can purchase a One year commitment and pay every month.
This Creative Cloud for Teams is designed mainly for business. I guess this fulfills your needs.
Regards,
Jairaj -
I need help setting up the ADOBE Creative Cloud.
Hi my name is Joseph Luis Maya please help me set up the program. Thank you.
http://www.adobe.com/products/creativecloud/faq.html
http://helpx.adobe.com/creative-cloud/help/install-apps.html
Cloud Plans https://www.adobe.com/products/creativecloud/buying-guide.html
http://forums.adobe.com/community/download_install_setup/creative_cloud_faq
what is http://helpx.adobe.com/creative-cloud/help/creative-cloud-desktop.html
Cloud Getting Started https://helpx.adobe.com/creative-cloud/topics/getting-started.html
or
Link for Download & Install & Setup & Activation problems may help
-Chat http://www.adobe.com/support/download-install/supportinfo/
OR
Some download & install troubleshooting links
-Comodo Security kills download http://forums.adobe.com/thread/1460361?tstart=0
-http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
-http://helpx.adobe.com/creative-cloud/kb/error-downloading-cc-apps.html
-http://forums.adobe.com/community/download_install_setup
-http://helpx.adobe.com/creative-cloud/kb/troubleshoot-cc-installation-download.html
-http://helpx.adobe.com/x-productkb/global/errors-or-unexpected-behavior-websites.html
-http://helpx.adobe.com/creative-cloud/kb/unknown-server-error-launching-cc.html
-Server won't connect https://forums.adobe.com/thread/1233088
-Enable Mac Root User https://forums.adobe.com/thread/1156604
-more Root User http://forums.adobe.com/thread/879931
-and more root user http://forums.adobe.com/thread/940869?tstart=0
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