YouView & BT Vision

2 questions:
1. If I buy a YouView box, say from Amazon, can I access the BT Vision On Demand content that I subscribe to on the YouView box (as you can if you plug in a second BT Vision box)?
2. If I subscribe to this new offer from BT YouView, it says that I can "move your BT Vision service onto a YouView box". Does this mean that they want my BT Vision box back - or will somehow disable it so that you are no longer a BT Vision customer?

miket101 wrote:
Minusdot is that the email you recieved from bt ? Mine was different. Didn't bt say you could buy a box from elsewhere and use bt vision on it you just have to contact them.
That's the link in the email at the top that's for if you're having difficulty reading the email. Would you care to share your link? I don't think it's personalised. If they said that then that's good news.
I think a couple of folk on here have actually purchased a Humax. I'm not sure if they're still on the forum or if they were already subscribed to BT Vision or subscribed to the new £10 per month BT Vision through YouView service. I just would like to know if you can have On Demand on both with or without the BT deal.

Similar Messages

  • Vision+ or Youview - which is the best box?

    After I had a few problems getting BTSport sorted on my YouView box Customer Services have sent me a Vision+ box.  Everything is now sorted with the YouView box so I'm inclined to keep it and send the Vision+ box back (if it ain't broke, don't fix it !) but I just wondered what the views of some of you folks with more experience of BT Vision are.
    Which box would you keep - YouView or Vision+ ?

    If you don't need Sky Sports keep the YouView box.

  • Difference between BT Vision and BT YouView

    I am totally confused.com 
    I am lokking at ditching Sky after 14 years. My only real option is BT as Virgin do not have fibers in my street.
    Looking at the BT website I cannot work out the difference, other than channel allocation, between BT Vision and BT Youview. But it appears that they are two different boxes. A quick chat with BT Live Chat revealed they dont know either.
    Is there anywhere for the love of God a simple piece of information that tells me in a side by side comparison what the differences are. It would be graet to talk to a BT person who knew the answer but I fear if I have to que for half an hour then get somebody who refers me to a website I would not survive the day.
    Anybody got any info,? You could sell a write up to BT to use

    You probably will have seen this page
    http://www.productsandservices.bt.com/products/tv/youview-and-vision-compared
    When reading remember  -- that phrases such as "best of"  could be replaced with "a selection of"    and "Coming soon"   can mean "in the months or years ahead"
    First the box is different and the firmware/software is different - BT is a partner in Youview so there are other interested parties that have a say on what facilities are developed and what services are run on the system. BT is in sole control as to what happens with their Vision box and its firmware/software development.  As such they can introduce some new services such as their Extra channels over an Infinity multicast network earlier on the Vision box  than on their Youview player. 
    Youview tends to have more catchup as the content is provided by the channel providers direct rather than the selection provided to BT.
    With Youview you can subscribe to other player subscribers (currently only NowTV).
    Which is the better box - personal preference - Humax over the BT badged vision box
    Surround sound is available on the Humax
    Some users have experienced problems with the reliability of the BT Vision + box firmware - Bear in mind that there are  several versions of the BT vision box that have been released over the years so whether the latest boxes that new subscribers would get are more reliable with their new fimrware is unclear. 
    Also bear in mind the quality and range of services you might get will depend upon your freeview reception/aerial , your broadband speed and it seems whether you have a direct cable connection from your Infinity Home Hub to your box.
    Finally you might want to read
    http://www.techradar.com/news/television/bt:-youview-not-ready-enough-to-stop-us-selling-bt-vision-b...
    "Some time in the middle of next year we believe that YouView will be able to deliver what we need to multicast channels via our Infinity network and at that point all new customers will be getting a YouView box," said Barry.
    Appologies I probably have added to confused.com

  • Quest Player available on YouView

    Hi Everyone,
    Quest have launched their On Demand Player on YouView.  Quest is an educational and entertainment TV channel on Freeview 37 (+1 on 38) that airs programmes like ‘How it’s made’ and ‘Wheeler- dealers’.
    The new player will be available on YouView alongside the other On Demand Players, such as BBC iPlayer.  For more information you can see the official press release via this link Quest launches on demand with YouView
    Cheers
    Sean
    BTCare Community Manager
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    We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

    davyl23 wrote:
    I have normal bb (18mb close to exchange) webpage for bt products is poor to understand if you have vision box, because of 2 avialable bb, normal or infinty, why dont they have 3 columns
    youview infinty                Vision+ infinity                         Vision+ normall bb      
    And why not 4 columns as some customers have Youview + normal bb ?
    I think it is probably more useful to think of the TV package and broadband type combinations. BT usually don't put all the combinations on the web pages, just the ones they are currently keen to push.
    Last month we had the following possibilities. Basically you had to have Infinity for the Extra channel packages.
    Normal Broadband + TV Essential
    Infinity Broadband + TV Essential
    Infinity Broadband + TV Essential Extra
    Normal Broadband + TV Unlimited
    Infinity Broadband + TV Unlimited
    Infinity Broadband + TV Unlimited Extra
    This month I think they have reduced it to the following for new customers. They have basically got rid of the Unlimited packages and now offer the bolt-ons instead.
    Normal Broadband + TV Essential
    Infinity Broadband + TV Essential
    Infinity Broadband + TV Entertainment  (renamed version of TV Essential Extra)
    As Stew says, the box is only relevant in that they can't offer BT Sports via the TV aerial on the Youview box (no card slot) and they also can't offer Sky Sports on the Youview box (still arguing with Sky about this). The BT Vision+ box can do these, but can't get a few catch-up players like Milkshake, and can't get additional 3rd party players like Sky Now. So you get the box that matches the services that you want.

  • The future of Vision?

    I have just signed a new 24 month contract with BT for vision/phone/broadband, and what a great deal I got also...
    After a little read on these forums, Im left wondering what the future of Vision is, with youview in the pipeline?
    I am kinda under the impression vision will morph into youview, and vision will be no more?
    That cant be the case though, because BT wouldnt be issuing 2 year contracts still!!
    ------Marc------

    No, that's not what's going to happen at all. YouView is a platform for the delivery of free over the air services in conjunction with broadband TV, just like Vision is now. The difference is that unlike Vision which can currently only use Vision equipment and BT broadband it will be more open platform which will be able to deliver Vision as well as other services and won't be held to a particular network. So someone who has a YouView box and gets their IPTV from BT can actually move to another IPTV supplier and keep the same kit if that's what they want to do.
    So Vision will still be around, but the delivery mechanism may be different when your contract is up.

  • Hdmi splitter

    I bought a splitter, works great with all devices except you view, phoned humax they directed me to bt I rang technical support they could not help, they sent an engineer who said that because the box links directly to the tv there is nothing bt will do to fix the problem. I asked could bt advise me on a splitter that is compatible with their box. No! The only solution they could offer was to use the scart or disconnect one device and manually connect it when in use, this is not a practical solution.
    According to other posts where people have been able to contact humax they have stated its yv software and the issue lies with the provider. Bt technical support couldn't tell me anything of any use. I explained as a customer the solutions they were offering me to my issue were unsatisfactory.
    Nobody has been able to explain why I cannot use this device even the "engineer" couldn't explain other than it works fine connected directly so either connect one other device via scart or manually switch, I bought a hd tv, 2hdmi cables, bt & yv paid for xbox live bought a hdmi splitter spent a fortune to get told I have to either compromise on the picture quality on one device or go through the hardship of pulling the tv out and manually connecting. This is not good enough!!!
    As humax insist it's bts yv software, bt should be more accommodating to customers, they need to find a solution and to advise customers at the very least that although hd ready they don't support certain splitters and list the ones that they do!
    For a company that is trying to compete with the likes of sky and virgin
    1. Technical support should be able to advise on technical issues
    2.engineers should not tell paying customers to compromise on the service they are paying for
    3.if u can't fix the problem offer some degree of compensation.

    I think I may be able to explain why this is happening. 
    Most HDMI splitters work fine when the HDMI link is not encrypted.
    However, some devices are obliged to use HDCP (High-bandwidth Digital Content Protection) to protect the content. This is mandatory for Blu-Ray players and most Set Top Boxes including Sky, Virgin, Apple TV and BT/YouView. The box needs to set up a secure link with the TV to prevent copying and unfortunately most cheap splitters aren't intelligent enough to handle that. 
    I think you'll find your splitter won't work with Sky or Blu-Ray either. 
    Some splitters claim to be HDCP compatible and may work but I'm not sure how well they work and they'll probably cost more.
    I use a Pioneer VSX-2021 A/V receiver which has 7 HDMI inputs and two HDMI outputs so I can connect all of my boxes to my TV and my projector and it works perfectly with Sky+HD, YouView, BT Vision and Apple TV so I can watch any source on my TV or my projector (or even both at the same time). This isn't a cheap option though - A/V receivers with two HDMI outputs are likely to cost £400+ but they also offer lots of other benefits including 5.1 or 7.2 surround sound. 
    In this case it may not be BT's fault, although they should have been able to explain this to you. 

  • No HD movies play at the moment on BT Ap

    Not sure if others are having the same problem, but it looks like I cannot play HD movies using the Youview BT Vision App. HD content from BBC is fine, but fire up the BT app and try to watch an HD movie and the BT Vision logo just keeps spinning.
    I've put in a report to BT, but keen to see if others are experiencing issues. I've even turned everything off and back on again which usually sorts the problems out but on this occasion, nothing!

    PJ_Maybe wrote:
    Has this been fixed, or is everyone using the workaround?
    Still not fixed
    No longer use Box Office as I dont want the risk of paying £5 for a film I cant watch.
    Occasiionally use work around when I want to see a film wich an alternative provider doesnt have.
    ....another six months to end of contract

  • BT Sport Library

    I am on the £5 essentials vision package with a YouView box. I have BTS through a sky card which works fine.
    Should I have access to the vision BT sport library, it's telling me to subscribe to watch this content. Do I need to pay for the top package to view sport library content or is there a fault with the set up?  
    Many Thanks

    Hi RJ414i,
    Since you have BT Sport on your Sky box, you'll have access to the catch-up and on demand programmes on the BT Sport app and online player. To get BT Sport catch-up/on demand on your YouView or Vision box, you'd need a BT Sport subscription for BT TV, because BT Sport isn't part of the Vision Essential or Unlimited TV packages.
    Cheers
    BTCare Community Mod
    If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post. If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

  • BT Sport, Not Good Customer Relations

    I have been a BT broaband and phone user for over 10 years and added YouView (BT Vision) at the end of last year and i am not able to get infinty nor likely to for the forseeable future.  I would like someone to explain why i as a Braodband/Phone/TV customer is not able to receive BT Sport on my YouView box but friends and family i know are able to on SKY.  BT have surely made a big mistake here!!!!!!  COME ON BT, LOOK AFTER YOUR EXISTING CUSTOMERS!!!!!  Very disgruntled!!!!!!

    Hi Jules, this is a customer to customer forum, and is not seen by BT staff.
    I'm afraid it was made clear from the start that BT Sports would only be available on youview to Infinity customers.
    The only other way is with a BT vision box. Even for that you must have a viewing card.
    You will still get the channels via your pc/laptop as your a broadband customer. I can only suggest you get cable to connect to your TV. Not ideal but at least you can watch.
    Telboy.

  • New standard Bt vision box v Youview box

    I am bit confused, I know BT vision is about to start giving Humax Youview box to it subscribers I thought this was to replace the old silver BT vision Boxs howevervier I notice that bt has already started supplying new ( black) BT vision box's. Are the youview box replacing the these black standard  BT visions box or are both types still likely to be supplied. If the later what do you get on the black standard Bt vision that you can not get on the youview box?

    The 1st generation BT Vision box was the grey one you refer to.
    The 2nd generation BT Vision black box has been in use for a few years now.
    There are suggestions that BT are testing a 3rd generation BT Vision HD box, but this is still under development and there are no official details on that yet.
    The BT Youview HD box will be a separate thing. It is not designed to replace the BT Vision boxes. It gives those who want to make use of other non-BT Youview services an option to do that. However the BT Vision services via Youview will not be as comprehensive as those provided via the official BT Vision boxes.
    See this BT help page.
    BT Youview v BT Vision
    Also see this previous thread discussing the differences.
    Bt-vision-2-vs-you-view
    Personally I don't really see the point of BT having their own branded Youview box. If people want a Youview box they can just go and choose one from those on offer in the shops. As far as I know Sky have no plans to create a Sky branded Youview box, yet they will still offer services on Youview. But who am I to say. 

  • From BT Vision to YouView

    I'm told that my BT Vision contract has ended and that if I wanted to drop to a £4 per month tarrif (I was on £12.50 but used precius little of this) I can but it would mean signing up for a further year. Does this sound right?
    Seperate to this I've been considering jumping to YouView as all I want from my TV service is the standard TV channels, the possibility of BBC HD, iPlayer & 4OD and I see BT will 'give' you a box if you sign up to the £4 tarrif.
    Are there any extra costs involved with switching to YouView on BT? I'm told YouView can access LoveFilm, will it do this with BT or am I tied to their on demand film channel?
    Solved!
    Go to Solution.

    You pay for box and lovefilm not on it yet

  • Changeover from BT Vision+ to Youview

    I have just been offered a new BT Youview box to replace my aging Vision+ Box.   BT tell me I will loose all my recordings when I plug in the new YOUVIEW Box.
    Question.
    Can I set up the NEW YOUVIEW box without connecting to the internet  and use it to record freeview chanels  whilst I leave the old Vision+ box connected to the internet until I have finished watching any recordings.
    Will the new Youview box function just as a PVR until I am ready to change them over ?
    or will my Vision + box stop working as soon as the new box arrives ?
    Solved!
    Go to Solution.

    When I changed over I connected the new Youview box to the homehub, and used a spare Hdmi input on my TV. The BT Vision box still functioned with no internet connection and I watched the existing recordings that way. I set up all new recordings on the new Youview box. When everything was watched on the old box I sent it back to BT. I'm not sure if the youview box will boot up without a network connection, Can you physically connnect both boxes to the Homehub? I know someone who did this and it worked OK. Sorry I can't be more helpful, I can't remember the last time we had a power failure.

  • Anyone swapped a vision box for youview?

    I started my tv,broadband and phone contract on the 28th january, I was sent a bt vision box, apparently because sport was included, I'm not happy that bt vision isn't free to air HD, I wasnt explained this when ordering, I've just got off the phone after being messed around for an hour, to be told that to get youview box will be an upgrade and a cost of £199!
    has anyone got this upgrade free/cheaper?
    cheers
    John. 
    Solved!
    Go to Solution.

    jonx69 wrote:
    ... as been told again today I can't upgrade till end of term in ten months time,feel slightly ripped off as the word "youview" was plastered everywhere when I ordered the package, off to ebay to buy a cheap HD box and chuck vision box on top of the wardrobe to gather dust. 
    You need to make it very clear to them that you are not asking to upgrade, you are asking them to correct an error in the fulfillment of the original order. They sent you the wrong equipment that didn't match your order confirmation and what you expected.
    I wouldn't give up that easily. You still have 10 months to run on the minimum term! If the mods don't offer to help then you could try the online chat or submit an official complaint about the order via the "Contact Us" option at the top of this page.
    As long as you aren't receiving Sky Sports or receiving BT Sport via the TV aerial using a viewing card  then there was no good reason for them to send you an old BT Vision+ box. It has happened to others in the past and some were told it was due to shortage of stock of Youview boxes. They said, that was naughty of you to do that, can you please now send me the correct Youview+ box as promised! It should get sorted if you keep at them.   
    Try Customer Options on 0800 800 900 ?  

  • BT vision+ versus youview+

    Over the last two months my vision+ box has gone into standby  on at least 12 occasions twice during recordings. I wonder if I were to buy one of the youview boxes for sale on ebay could I use this in place of the vision box ( which is not a good piece of kit). Would I still be able to get the extra channels and sky sports.

    That was what I hoped would happen with youview, but to start with there was no Sky sports channels.  This has now changed so I might be interested as long as thes channels stay on youview (which is not guaranteed). Which number do I call to find more details.  A not keen on paying a 'start up' fee as I am only persuing this due to the unreliability of the vision + box.

  • Why can't I use a Vision+ and a YouView Box

    Hi,
    I'm with BT and pay £5 a month for BT Vision. I have their YouView box in one room. They only allow BT Sport on the YouView box if you have fibre and there's no fibre in my area. I asked BT if I could run a YouView box and BT Vision box at the same time and they said no. I ordered a BT Vision Card for a tenner via the online BT shop and bought a BT Vision+ box off eBay for 99p. My assumption was that I couldn't run both boxes at the same time (ie connected to the hub)......not a problem I can only watch one TV at a time!
    I've disconnected the YouView from the BT Hub and connected the Vision+ Box but I get a C03 message saying my Vision+ isn't activated. Am I right in thinking BT must be able to activate one of two Vision services depending on the box? My initial assumption was that only one box could physically be connect at any one time. 
    Has anyone else experienced similar? Is there any way around this? Seems unfair as I am a BT Vision customer, I am paying £5 a month and if I want to watch BT Sport I have to give up my YouView box. BT say I can watch their channel via the web.....not being funny but a simple google search and I could watch their channel without even needing to sign up!!!!!
    Thanks
    Louis

    It sounds like the 99p BT Vision+ box is running the Classic software rather than the New Look software. This is something you really should have checked before buying a second hand box. Once such boxes are deactivated they are effectively a door-stop unless BT choose to reactivate them. The box would need to be reactivated and then BT would need to send the New Look software upgrade to it in order for you to be able to use the viewing card for BT Sport.
    I don't know, but suspect that BT would be reluctant to activate and upgrade a box that wasn't issued to you directly by them. They have been gradually turning off the Classic software over the last year or so and it involves older licensing agreements with Microsoft and content providers. Plus it might cause the central system problems now that you have a newer BT Youview box associated with your account. I suppose there's no harm in asking though? 

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