YouView+ Picture Quality is awful!

Hello
I just got BT infinity 2 installed today
The youview+ box is connected VIA HDMI to my Sony Bravia TV and the quality is awful. Whats worse is... I cant even change the quality. I am on input 3 - HDMI. When I press the OPTIONS buttin so I can change the quality nothing happens. So Im stuck with this horrible picture thats way to dark and dull.
How can I get it so I can edit teh image options on a Sonyt Bravia TV?
Thank you

Switch to a different input or built in tuner, you should then be able to access the tv menu's.
Look for and disable 'HDMI control' within the tv menus
you should then be able to switch back to the youview imput/source and then access the tv menu's to adjust the picture/mode to your liking.
It's not a fault with the youview box, more a quirk with bravia tv's
Is it by any chance about 5/6/7 years old ish?

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Disclaimer: Apple does not necessarily endorse any suggestions, solutions, or third-party software products that may be mentioned in this topic. Apple encourages you to first seek a solution at Apple Support. The following links are provided as is, with no guarantee of the effectiveness or reliability of the information. Apple does not guarantee that these links will be maintained or functional at any given time. Use the information above at your own discretion.

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Hi Cupidstunt,
Thanks for the post and welcome to the forum.
I can check this for you. Please drop me an email to [email protected], once I receive this I will run a few checks from my end to see what I can do to help.
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BTCare Community Manager
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Hi,
As a personal note I find long posts like this hard to read if they are not broken up in to paragraphs.
As I say it is a personal thing.
I can give you some information about the camera and laptops over the past few years.
Basically in early Laptops of the MacBook Pro and MacBook range the cable did tend to fray at the point where it passed through the hinge. It did take a well used laptop that had the lid open and closed frequently to cause this. (your 2009 model might just be in that group - I have no firm dates or models I am afraid)
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This On Line Self fix site has pages about some models (The one I have linked to may not be yours)
I have linked in to later pictures in the sequence but there are navigation points to work back to the start.
Note:- they use pretty specifc specialest tools as well in these pics.
Doing this would certail Void any Warranty you have left.
From Posts mainly in the iChat and the iSight areas I have gathered that it seems common for Apple to replace the Screen as a whole rather than fiddle with getting solely at the camera.
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In addition to that I would add that testing should be done in different lighting conditions.
Lighting in the evening or dark that is good enough to read buy is not always good enough for the camera or is not illuminating the right areas.
Some people have reported that Starting the computer in Safe Mode (then Rebooting afterwards) seems to help. (it clears out some caches and starts up with reduced extensions)
As to actual Repairs and any Warranty that may still be in place I cannot say.
I can say that when people post about problems with repairs a certain stores someone else will tend to post that their experience was different.
You seem to report two different experiences with the two computers yourself.
10:24 PM Thursday; July 14, 2011
Please, if posting Logs, do not post any Log info after the line "Binary Images for iChat"
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YouView+ Picture Quality is awful!

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