Z10 freezes during start up

My z10 freezes during start up. First I can see the red led on, then the BB logo and "blackberry" on the screen and it stays there forever.
I have tried to update the OS, using BB update software option, at which after resetting my Z10 the green led stays on, though I cannot update it, getting the error message "error downloading Blackberry Desktop Software".
Any ideas ? I need to recover information in the phone's internal memory.
Thank you !!!

So I did the Disc Utility, and the disc was sucessfully repaired. I restarted the iMac and got to exactly the same place as before: "Login window started" where it froze again. I turned it of, restarted in Safe Mode and it froze at the same spot.
Is the next step to try reinstalling the OSX? I didn't see an option to install in place ie leave all my files intact. There's an "Archive and install" option. Does this just archive the system folder and erase all my other files. I'm pretty much backed up but I'd much prefer not to erase the files if I can avoid it.
Thanks

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