Z10 to Bold messages are empty !

Hi Z10 lovers,
I've received my Z10, everything works fine, except one mail issue.
I send out a mail via BES10 (and Domino Traveler) to the outside world : OK
I send out a mail via BES10 (and Domino Traveler) to lotus Notes user: OK
I send out a mail via BES10 (and Domino Traveler) to old BES503 user : mail body is empty on his Bold.
This same user can perfectly see my message in his Lotus Notes client.
Looks like a problem between the new BES10 and the old BES503 server.
Any clue ?
Internal IT does not find it.
Alexandre De Ronne

Thank you for taking time to respond to my first question. Here are the answers to your questions:
Are the emails sent to the BlackBerry Bold user formatted with HTML tags and embedded images?
Answer : even a flat text like "testing123" does not appear.
What happens if the same email is sent from your BlackBerry Z10 Smartphone to the recipients BlackBerry Bold on a non-BES email such as a Hotmail, Gmail or Yahoo account?
Answer : Sending mails from Z10 to Hotmail is OK, only to old BES5 is an issue.
What version of software is installed on the recipients BlackBerry Bold? Is it up to date with the latest software from the wireless service provider? Answer : It's not only on one old BB ex.: BlackBerry 8900 v5.0.0.1036 (Bundle 1682,Platform 5.2.0.104), BlackBerry 9360, ......
What is the scope of affected emails that have an empty body on the BlackBerry Bold? Does this happen on every message sent to/received by the BlackBerry Bold? Does this happen when any other BlackBerry Z10 user sends an email to them from the same Traveler server?
Answer : It happens on every message sent from Z10, we did tests with more than one Z10 sending mails to more than one older BB devices.
Has the email on the BlackBerry Bold been removed and integrated again to try to resolve this issue?
Answer : Not yet.
Other questions :
1: Could it be a setting on the old BES 5 server or on the new server (higher BES encryption)?
2: Attachments smaller then +/- 4Mb are automatically downloaded on the Z10's, is there somewhere a setting for it to not automaticaly download attachments
Alexandre

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