ZEN MICRO detection problems / recognition problems 9

For the life of me I can't figure this out. My brother bought a Zen micro a few days ago and we tried to install it but the comp WILL detect the ZM but will not/can not find a driver. Thus "?!Creative Zen Micro" appears in the Device manager under "? Other Devices" but will not work. Have read and tried alot, but nothing. Using an old Celeron 900MHz with Windows 98SE. Did many fresh installs from install disk....but nothing. Even tried a diff USB cable (though longer) and diff USB port....but nothing. The comp detects the Zen Micro (as named above) but is unable to find the drivers eventhough when requested I direct the detection to the Install disk for any drivers it may contain. Any knowledge shared would be appreciated.Message Edited by microscan on 02-06-2006 06:40 AM

I tried those before but just for good measure I just now again tried them. Nothing has changed. Still detecting but not recognizing/no driver. I forgot to mention last time that even when I try to open the program "Creative System Information" (by clicking on "Start", "Programs", "Creative") I get "This program has performed an illegal operation and will be shut down." When I click on details of this Ctsi problem window I get this:
CTSI caused an invalid page fault inmodule CTSI.EXE at 067:0042d273.Registers:EAX=0c6804 CS=067 EIP=0042d273 EFLGS=000026EBX=7f832e2 SS=06f ESP=0e6fdd0 EBP=0e6fdd8ECX=00000005 DS=06f ESI=0c68000 FS=d7EDX=00000000 ES=06f EDI=0c67fa0 GS=0000Bytes at CS:EIP:f3 a5 ff 24 95 88 d3 42 00 8b c7 ba 03 00 00 00 Stack dump:0c67fd0 00000000 0e6fe4 0040fac5 0c67f70 0c67fd0 00000044 0040fa3a 0c67fd0 000000c 0c66d0 0e6fe40 0e6fe0 00000002 000000c 0c66d0
anyone have a clue?

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Zen Vision:M 30GB recognition problems...Big t

Hi, 2 days ago i ran into a problem with my Zen. I had to charge it, as the battery was low and had to put some new music on it.. I plugged it into the USB port on my Laptop, where all of it's software is installed. The Zen wasn't recognized. Instead of the charging screen it normally started up with, it started up with the play screen(the screen it shows when a song is playing). I looked at the battery icon in the top right corner, and it wasn't doing anything. I turned the Zen off and started it up again. Nothing changed. I restarted my computer. Nothing changed. I shut down my computer and started it back up again. Nothing changed.
I took it to my desktop computer, a Compaq, and tried it there. It worked, but not how i was expecting it to work. The battery icon started flashing with the little lightning bolt, acknowledging that it was charging. But the play screen was still there. The odd thing with this is, i left the player to charge for several hours. When i came back, the Zen was in some form of idle shut-down. The screen was black, except for the battery icon with the lightning bolt. Oddly enough, he battery bar hadn't filled up anymore than when i left it. Upon unplugging the player though, the Zen turned off. When i turned it back on, the bar had filled up more. It wasn't fully charged though.
I plugged the cable back into it, and this time, the battery icon WASN'T charging. It just had the play screen on. It wasn't doing ANYTHING this time. Frustrated, i went out and bought the wall charger, and now i have a full battery. But it doesn't solve why my computer won't recognize my player.
Today, i un-installed the software that came with the player and re-installed it. It didn't do anything. I installed the software on my desktop computer, and THAT didn't work either. So i came to the website here and used the trouble-shoot guide. That didn't help, and this is where my problem differs from the other posters here who have recognition problems:
Back to my laptop: I have Windows Service Pack 2. I installed Windows Media Player . I went to the Device Manger, like the trouble-shoot guide said to. The kicker: Windows Portable Devices is NOT, i repeat NOT in my Device Manager. Neither does the Creative player either. I clicked on "The player does not appear in Device manager". That link showed me a diagram of a desktop computer, so went back to my desktop computer. I did everything above mentioned, and Windows Portable Devices is not in the device manager of my desktop computer either. Further reading the trouble-shoot guide, i could NOT locate "Other Devices" or "Unknown Devices" in my Device Manger on either desktop or laptop. There's nothing "Creative" related or "Zen" related at all in any of the Device programs.
I don't know what to do. All of the trouble-shoot guides don't discuss my issue at all. Everything is "If an MP3 player is reported working properly in Device Manager, but it is not detected or listed in Windows Media Player or Creative Media Explorer..."
Mine isn't even detected in Device Manager. My Device Manager has nothing regarding my Zen or Windows Portable Devices.
I'm thinking about messing with it in Recovery mode, but i don't want to erase everything i have on here, just to have my player still not work. I'm going to try messing with this at my friend's house to check the cable and the player there too.
But any help regarding my situation would be greatly appreciated. This is driving me crazy.

I tried my uncle's Zen Vision: M 30GB on my laptop and strange things happened. My laptop recognized the player as an unknown device and said i needed to install the MTP driver. I did that, and upon doing so, my laptop recognized my Uncle's player as a Portable device, allowing me to transfer songs to his player. But it STILL doesn't recognize MY player. Email support says i have to send it in for repairs, but i don't know...
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Zen Micro w/ Headphone Jack Problem: RMA or n

Hi everyone,
I have a silver Zen Micro, and am currently experiencing this very annoying headphone jack problem where sound gets distorted depending on how I move the headphone jack. Additionally, my player turns on by itself occasionally when it's in my pocket-- I'm not really sure what kind of problem that is, but it's very fraustrating nonetheless.
I bought my player in late November, and it's already past the three month full warranty period, so I've been told that if I send it back for RMA, I will need to pay a $40 admininistrati've fee. Thing is, I'm a student in college, and don't have the money to pay for both shipping and repairs. And I don't really want to open my player up and risk damaging it either.
What do you think is the best course of action? Should I just send it back and pay $40? How reliable is the RMA process-- and what would happen if the same problem occurs again? Pay for shipping & repairs another time?!
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Mark

Yes I totally agree with you man the problem is VERY annoying. This is my second Micro I got from Creative and it is having the same problem as the original one I bought and had to send in for 'repairs'... I'm not sure if I am still under the warranty but i dont want to go through the whole annoying process of doing the RMA stuff and possibly paying for the repairs. I just might do it myself... But the Mini is looking very nice right now.... :smileyvery-happy: Just joking.

Zen Micro Media Explorer (P4S) Problems, anyo

I may have missed a thread on this, but frankly, I'm surprised that no one else is complaining about this problem.
Since upgrading my firmware to make the Micro Audible-compatible, I find the new version of "Zen Micro Media Explorer" suddenly very deficient!
Selecting "organize music in device" now offers a VERY limited function. The old interface is gone, replaced with just another (windows) Explorer window with a folder called "Music" in it. You can't sort your player's contents by genre or album, just artist (folders).
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All these options USED to be available in the old version of "Zen Media Explorer". Now I'm regretting upgrading to the "plays for sure" firmware -- this is probably what's causing the limitations.
I'd sure be curious to see if anyone else finds this as frustrating as I do... I can't imagine Creative making a software upgrade LESS useful, but it appears they have!
Thanks,
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I completely agree...this new software is a major step back! ... I get the feeling that Creative struck some sort of deal with Microsoft and dumbed down their software in favor of Media Player 0!
For a while there, I was able to turn all my audio over to Creative's software - I was using it to listen to the music on my PC, organize, burn, transfer to my Zen, and life was great!
Now that I've "upgraded" to this new firmware, Microsoft's Media Player keeps butting its way onto my screen and draining all the life out of my computer!
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TRANSFER:
The Rhapsody software refuses to transfer certain tracks that are supposed to be compatible with the To-Go service. The transfer fails and gives me an "unsupported media type" error.</LI>
Solution: Try using Real Player to transfer these tracks. It works for me.</LI>
DELETE:
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SYNC:
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LIBRARY CHAOS IN CMO:
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Tracks transfered with Real Player are listed only as individual tracks, not in artist folders</LI>
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PLAYLISTS IN CMO:
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Solution: ?</LI>
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Hi -- Actually - wasn't aware of that - but I had started Napster just to see what happened - and nothing.
That being said - I e-mailed help desk and got another series of steps to get the device to be recognized. Different drivers to download, etc.
After a few more hours of playing with it - I was able to reconnect and when I reconnected to Napster - the transfer errors were gone.
I'm not posting the steps only because I'm not exactly sure what caused it to stop being recognized in the first place and then what caused it to start transferring again. Personally -- I think it was when I threatened to replace it with an IPOD
Just really glad to have it back!! Thanks all for your assistnce.

Zen Micro with PC connection Problems and no firmw

I'm running on Windows XP Service Pack 2 and I have Windows Media Player 0.
...and my Zen Micro wouldn't be detected, so I formatted it completely and I tried reloading the firmware. My old Zen Micro with v firmware still connects perfectly well, but Windows just doesn't detect my v2 firmware (now no firmware) Zen Micro.
Advice, please?
:edit:
Windows DOES detect my Zen Micro now...but I still can't do anything with it. It appears as MTP player connected:
http://i3.photobucket.com/albums/y52/bkblade/zen.jpgMessage Edited by bkBlade on 04-25-2006 2:4 AM

bkBlade,
Check this Knowledgebase article SID0053 and make sure the USB registry entry is correct. If you do make changes to the registry base on the Knowledgebase info, then try reloading the v2 firmware again.
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I just purchased a white zen micro photo last week. As I was putting music onto my ZMP, my computer ( Dell Windows XP ) froze. I disconnected my player and when I went to turn on my ZMP, I found out that it went into Recovery Mode. I tried all the possible ways that it listed to do.
Clean Up (when I pressed that one, nothing happened .. the screen didn't even change)</LI>
Format All (When I pressed that one, the screen seemed to .. freeze .. but it had a smear of lines .. ?)</LI>
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Reboot (It turned off and It turned back on like it's supposed to but when it turned back on, it was in recovery mode again)</LI>
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<FONT size=7>PLEASE HELP !

imsooopawoman wrote:
Reload Firmware (I never had firmware on my ZMP to begin with)</LI>
You must have had firmware on there if it worked, but "reload firmware" actually erases the firmware. It's a badly named function.
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Creative Zen Micro Photo 8GB Driver Problem XP USB

Xp couldnt find driver to install for Creative Zen micro photo 8gb. I have P4 Xp sp2 USB .. It works fine with other.
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anant wrote:
Hi ted, can you tell me What is MTP device n wht its connection with WM0?please.. It will be a great help! ?
MTP is a protocol. For our purposes it means that the driver should be included with WMP0. (...and that is the connection, you get the driver by installing WMP0.)

Zen Micro detected as MTP Device? Is that norm

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I'm having the same problem!!? Today I downloaded the latest firmware (2.2.02) to see if it would then allow me to transfer a Real Player download I bought (it didn't, that's a whole separate, awful problem).
After I downloaded the firmware, now when I connect my Zen Micro player by USB, the computer detects it as an MTP device and neither my Zen Micro MEdia Explorer software nor the Creative MediaSource Organizer will recognize it!!
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Zen Micro detection prob

Ok, I've just bought a zen micro (suprise).
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I then attached the micro via usb and windows auto detected it but could not find the right driver.
Also, Zen micro explorer and the other programs will not detect it.
So, I updated all the software on my system with the latest from the website, except the firmware as it will not detect the player to do so.
Any help on this matter would be much appreciated. I would like to be able to listen to my music on my Zen Micro! :-)
Cheers,
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You need to check in the information menu on the Micro and see what firmware version is on that player.
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Also if you are using a USB hub or extension cable of any kind try removiing it from the mix and connect the Micro directly to a USB port on the PC with the supplied cable.
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4 day-old Zen Micro now gives "Hardware Problem" Scre

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Problem with Creative Zen Micro software detecting certain C

Hi,
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My zen micro problem:
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Help!!!!!!

Zen Micro - Firmware Problem on start

Hi, I have recently begun getting an error on my Zen Micro about a "Firmware Problem". When I switch on my MP3 Player it goes into the normal startup procedure, Copyright and?Creative logo but than I get an error message saying, "Firmware Problem". When in this error message I am unable to do anything, the computer will not detect it and I cannot get into safe mode or the main menu. Please help!

Go to the website download page and download firmware version .xx.xx. Disconnect the player from the computer and access the player Rescue mode. Select Reload OS option and wait for prompting to connect the player. After that, run the firmware update you have downloaded.
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Problem with Zen Micro TravelD

I had a 5GB?Zen Micro which started "skipping" when I used it with the TravelDock. I returned the TravelDock for a replacement. The Zen Micro worked fine for several months, then started "skipping" again. Finally, one day while using it in the TravelDock, it froze on re-building library and I was never able to revi've it. Note that I never had any "skipping" problem while using the Zen Micro with the headphones-only with the TravelDock. I bought a second 5GB ZenMicro a month ago. At first, all was fine when I used it in the TravelDock. The last few days, the "skipping" has started again. As with my first Zen Micro, I have no problem with any track when I use the headphones. The skipping while in the TravelDock is not always on the same track, and again, those tracks play fine when I use the Zen Micro with the headphones. Has anyone else had this problem Any ideas Thanks for any help!

I've had the same problem since I got the thing, except that it's SPORADIC. Nine times out of ten I can't connect. I've tried other cables, other PC's without bettering the odds.
Most of the time:
() Plug in the Micro.
(2) Hear the USB connection "bong" sound.
(3) "MTP Media Player" window opens. "What do you want Windows to do?"
Take your choice
* Synchonize Media Files to this device using Windows Media Player
* Take no action
(4) It doesn't matter. If I select "media player" it can't find the device. If I select "no action" and then click on "My computer" the flashlight searches, but it can't find it either.
(5) Note the Micro says "Docked" with solid arrows. It looks connected to me.
(6) Unplug the Micro.
(7) The Micro still says "Docked" and now I have to remove the batteries to use it.
I tried e-mail help from creative. They had me try "clean up," they had me try un-installing and re-installing the PC software. None of it made any difference. Finally they suggested reverting back to the old non MTP software. At that point I gave up on them because I had the same problem before I upgraded.
I tried calling creative. They had my try "clean up" which of course did nothing. Finally they said I should exchange the unit. I'm not convinced that would help, and I don't want to be without it for 0-5 days.
Scanning this forum today I see two more suggestions. Let the battery run down a bit before syncing. Don't let the USB root hub turn off the power. I'll try, but I don't have much hope.

Problem With Zen Micro 5

Hi,
I have Creative Zen Micro 5 GB,The problem is, Whenever i starts player it structs?at wel come screen,?i tried scan disk but it taking lot of times,and also samething with formating,During format and scandisk i heard some noise sombody help me regarding this issue.
Thanks?

Hi there,
I'm having the exact same problem. The beeping noise goes on for about 0-20 seconds, right? When it stops, everything freezes, correct? And also, it freezes on the home screen. When taking ou tthe battery for fi've seconds, and then put it back in while holding the power button on, it will bring you to the recovery screen, which will continue to freeze from there, no matter which of the 4 options you choose, right? I also smell a kind of acidic smell if you take out the battery and smell the mp3 player.
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ZEN MICRO detection problems / recognition problems 9

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