Zen Micro Headphone jack, out of warre

Hi there
I have a zen micro that I got last year from someone, without a receipt. Recently I got the headphone jack problem that everyone has been getting. I emailed customer support about this and they emailed me back saying this:
"Based upon the age of your product, it appears that you are beyond our
complementary email and telephone support period as outlined below.
If it is verified to be a hardware issue, you may contact the Creative
Tutor support line below to check for the replacement cost or to request
a RMA for your product.
3. You are welcome to purchase a Creative Tutor session to receive
expert help and advice from a Technical Advisor by phone. Each Creative
Tutor session is only $2.99 and covers any one issue with which you
want assistance and lasts up to 30 minutes. You can purchase a Creative
Tutor session by calling -405-707-8777 Monday-Friday from 9AM to 6PM
Central Time."
Is this my only option? To spend money to call them withotu really even knowing what can be done about this?
Does Creative not help out people at all unfortunate enough to own a product that seems to have a manufacturing defect (based on the number of posts about this problem)
Please advise.
Thank you

i recently got my micro replaced at best buy after it had the headphone jack issue, and my new one is having the same problem. I'm pretty sure best buy gyped me though because they gave me a micro that was sitting out on a table like it was used or something. Since this was within the last 3 months am i able to mail my micro in to creative to get one of the new, hopefully fixed, ones for free? It's soooo frustrating because i love the micro but the stupid head phone jack just makes me want to strangle it.

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