Zen Neeon - updating cont

Zen Neeon was working fine, PC crashed whilst it was connected, now when you turn the Neeon on it goes from the flashing introduction screen, to 'Loading music', to 'Updating content' but then freezes on 4 bars. Have tried resetting it but it just keeps doing the same. When its connected to the PC, the PC recognises the device but doesn't show any files or allow anything to be copied onto it. Any suggestions? Its 2 months old and infrequently used. Help! Thanks.

Absolutely identical problem! Fourth bar and all! Is there a solution to this?

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Zen neeon os updates?, current OS SU

Hello,
I have been a Creative supporter for many years, sound cards, emu stuff, my family has multiple Creative MP3 players, 2 Zen Micros, Jukebox (20 gig), Zen 20 gig and now I purchase a Zen Neeon and am completely dissappointed by its completely lame OS. Bottom line is for 200 bucks (approx) I would certainly expect this nicely designed MP3 player to AT LEAST be able to resume its play back where I turned it off. I enjoy many long recordings, DJ mixes etc and that every time I turn it on it goes back to 00:00 is enough to make this a complete waste of $200 when I could have bought a Zen Micro instead. Second to this is the fact that it takes so friken long to change tracks etc... I do love the design and size and radio and all that and I really hope that Creative will properly support this product otherwise this puppy is going up on ebay so I can by a Zen Mico instead.

Your FW is similar to your audio player's operating system. It can do many things, from fixing bugs to changing the GUI. Doing FW upgrades means that you upgrade your FW with a newer (or sometimes older) version.

BSOD when I connect my ZEN Neeon to my

Hi,
As said in the subject title.. My computer goes to the BSOD (Blue Screen of Death) each time I connect my Zen Neeon mp3 to it. This is the first time this has happened, just recently it started doing this, I've connected and disconnected the MP3 and the same thing happened 3 times in a row.
Is there anyway to fix this and ways to prevent it's
I took a photo of what comes up on my camera, so if I need to post it let me know. "fastfat.sys" is the technical error problem, that's what it says on the BSOD.

Hey,
Well somehow I've fixed the problem. I did some things?before I tried connecting the MP3 to my computer but whatever I did, it fixed it. I installed some Windows Updates and then connecting and disconnecting the MP3 quickly because apparently that does something - not sure though, so it could've easily just been updating my Windows Update.
I didn't even have to download that Microsoft hotfix - thanks for the link though
Cheers!

Zen Neeon Suggesti

I am very happy with my Zen Neeon and have no complaints as of yet.
Here are two suggestions I have thought of:
. I listen to electronic music among millions of other people. Often times they are recorded as sets, up to hour or so long. If there could be faster 'fastfoward' times, or perhaps some sort of skip by percentage or something to that effect it would help greatly. Many car cd/mp3 players have this feature available now. This way you dont have to listen to the first 20 minutes of every set, but never hear the finish.
2. Put the volume buttons in a different location or change the interface. Your hand generally cover the volume buttons when pushing in the scroll wheel, and if a volume button is pressed in the scroll wheel will not select.
Hopefully these suggestions are in the right place, I had a look around but could not find anywhere else to put them. Thanks.Message Edited by Phikticious on -4-2005 05:48 PM

I'm not quite happy with my neeon. My current firmware version is .009.
Here are the features that I think creative should have already included on it Neeon:
. Neeon should remember where it was when I turn it off. Let's me give you an example. Suppose you are listening to a 2 hours audio progrom (Audio Book, Blog, etc) and at some point, you have to stop listen to it and do something else, what should happen. For iPod (even the shuffle one), when you turn the player back again, it will continue where it left. For Neeon?, First you have to browse for the record first (If you play the program from the playlist) then you have to manually scroll through the record until it reach the point that you have left, via the scroll botton. And suppose you do one too more click and it go to the next record, you have to do this whole thing again.
2. It should remember the playlist. As I've already mention in the st features: When you play from a playlist, the Neeon will not remember that it 's play from the playlist. So, when you turn off your and turn it on later, it will just goto the first music/song/program on your neeon, not the first one on the playlist.
3. It should support audible just like other mp3 in the Zen series or even the low-end muvo.
I've already contact their technical support and here is a quote from them:
"As regards to your request, what we can assist you is to feedback the information to the relevant development department. As such it will be up to the development team to determine if this is within the product means. If this is possible then, perhaps they may be able to implement in the update."
The last sentence is great :: it says if we can and we want to, perhap we maybe do it.
I'm considering these lack features as a bug in design/implement. Maybe my expectation is too high as I'm a previous iPod user and such a stupid problem have never occur to me. Maybe yo wonder why I switch to zen Neeon. The reason is at that time, iPod Nano 4 GB is out of stock in Thailand, so I pick up this one (since the shop owner only tell it's good point, like sound quality is good, it have one GB more, etc).
I do really hope that the creative's "Development Team" is capable, willing, and do implement these features, in order to make the Neeon be what it should already be or put it the other way round, just to make it work, at least as best as, the entry level iPod Shuffle.
I know that Neeon have more features comparing to iPod (and it is what lure me) but as an mp3 player, I think it should focus most on mp3 features. All other features is just an add-on.
I believe creative do have a future, but it should know where to focus.

Zen Neeon Freezing Prob

Hi
When using my Zen Neeon Creative and scrolling through songs that are playing it sometimes freezes and I can't even turn it off. I have to reset the player. Does anyone know what causes it to freeze?
Thanks fraggle_20

Hello, while I tested on the recording function and my Zen Neeon Creative hang and had a freeze screen. I had to reset it then only I can carry on to play my music but the recording lost.
Any idea if software that need to be updated?

Zen Neeon Firmaware upgrad

I just got a zen neeon and i'm looking into upgrading the firmware. My only problem is that i'm scared to do it because i've read that there are a lot problems occuring after people update their firmware
If anyone has any comments or suggestions on whether i should take the plunge and just upgrade it or wait for a newer upgrade, it would be greatly appreciated.
One more question, does upgrading the firmware void any of your warranty?
thanks

Absolutely identical problem! Fourth bar and all! Is there a solution to this?

Zen Neeon Questions/Prob

I bought a zen neeon recently, but when it arri'ved the LOCK button doesn't work. Also the menus are really really slow, and there's no way I can find to get it to display the artist name for my songs. The FM tuner doesn't seem to pick any stations up either, I've put it on the desk next to another radio which works okay.
I ran all the updates on it, but nothing has helped. I'm really miffed, it's like 2 weeks old.
I li've in Japan so I have to post here to find if these things are normal or if they've shipped me some broken or test model by mistake.
I got someone to phone their support (who speaks Japanese, but not so great English), who said send it back for repair or to get a refurbished one, but really I want my money back, cos it looks like i've been done. I really don't want a refurbished or repaired one either, cos I've had it like a WEEK! If I'd wanted 2nd hand I'd have gone to ebay and paid a lot less!
I really want my money back but I suspect they'll only let me RMA it. Does Creative have a worldwide policy on refunds?
I googled for firmware upgrades and found some mentions, my player has .0.0.5 according to its menu. I've seen mention of other numbers but nothing in creative america or creative japan websites. I ran the auto update tool but it says there's nothing new (tried both again, america and japan).
Any ideas, or have I just lost a huge chunk o' money?

hi,my name is Jessie, i bought a Zen Neeon from Hong Kong,but i li've in UK and it just started frozing today but i have never dropped it or damage it......i got really depressed
can you speak japanese?

Zen neeon firmware need

mine is zen neeon ..Accidentally i've format my player now i dont have any drivers or firmwares...there are firmwares and drivers in the creative download page ..but they are'nt supporting windows 7....Can anyone give me a Solution..
Thanks in Advance..

Re: zen neeon firmware needKHello Inshafrockz,
Welcome to Creative forums!
You may need to look for a computer with an older OS that works with the firmware update. Check the requirements under the release notes. The (compatible) OS for you to run the firmware is listed there.
For ZEN Neeon 52MB/ GB/ 2GB? the requirements are:
Microsoft? Windows? XP, Windows 2000, Windows Millennium or Windows 98 Second Edition<
USB . port (USB 2.0 recommended for faster transfers)<
For ZEN Neeon 5GB/ 6GB?:
Microsoft? Windows? XP, Windows 2000, Windows Millennium Edition (Me) or Windows 98 Second Edition (SE)<
Available USB port (version . or higher)<
Hope this hel
ps.

Zen Neeon noise h

My Zen neeon 5G now only play music with some noise, I tested some songs with other mp3 player and found that problem only occur on my neeon. This problem occurred in mp3 wav wma and all bitrate. Does it means my neeon is broken or has any solution to solve this problem?
Firmware already updated to .0

I had the problem too and had to reset the player (just reset, not relaoad firmware). Now it works fine - and I now delete any tracks I want to delete via MediaSource rather than on the player itself. I've had no problems doing it that way.

Zen Neeon not work

My zen neeon is stuck on the recharging screen. I've tried formatting, didn't do a thing. I downloaded the firmware update, but it wont install, it keeps losing the connection. Anyone have any ideas?

killer_08 wrote:
My zen neeon is stuck on the recharging screen. I've tried formatting, didn't do a thing. I downloaded the firmware update, but it wont install, it keeps losing the connection. Anyone have any ideas?
Well don't try to load firmware on that computer since you A)can't connect B)it's not an XP O.S. Do a clean up>reboot on the player, format>reboot.

Zen Neeon dead

Hi,
I've recently got a Zen Neeon - I'm in the UK but my dad bought it for me duty free in the Far East. I've had it a week and it's been fine. I was trying to record directly from a stereo through a line in, and this worked. When I'd finished I unplugged from the stereo and plugged it in to the computer. The 'connected to USB' but not transferring symbol came up on the screen of the Neeon, but the PC said 'USB device not recognised'. I unplugged the Neeon, and the 'connected via USB' icon stayed on the screen and I couldn't switch it off. I tried resetting, and entering recovery mode and neither worked. Finally by pressing all buttons randomly I got it to reset, and then reformatted the player. I uninstalled the software on my PC and started again from scratch. It was working fine again, so I resynchronised it and left it plugged in to the switched on computer overnight to charge (first time the battery has needed charging). This morning it was completely dead again - I've got the 'connected to USB' symbol on the screen, and nothing will wake it up or change it. I've tried the reset button, I've tried the reset button and the play key and I've tried uninstalling the software on the PC and starting again. Nothing works.
I've phoned the helpline in Ireland, and they took me through all this again, and in the end said they couldn't help - suggested running the battery down until the player switches off completely - but that could take well over a week as it's new and just charged (and I can't use it at all). Is there ANYTHING else I can try? What've I done?!

I had problems with my neeon
I tried downloading driver but got nowhere but I got this back from technical support and after uninstalling and restalling everything this worked
thank you for contacting technical support.Please try to do a firmware update and format of the player to see if this could fix the problems you're experiencing.First of all; download the Mass Storage Driver. You will find this here;http://sg.creative.com/support/downloads/Select MP3 Players --> Zen --> Your players name.Click "Next".Select "English", your operating system, "Driver"Click on "Go".Click on "Download now" to the left of the Mass Storage Driver. Save it onto your computer.You'll find the latest firmware version here:http://sg.creative.com/support/downloads/Select MP3 Players --> Zen --> Your players name.Click "Next".Select "English", your operating system, "Firmware"Click on "Go".Click on "Download now" to the left of the firmware.Click on "Agree".Proceed as follows:* Connect your muvo to your pc while holding the play button. Keep on holding the play button for about ten seconds.* Release the play button.* A dialogbox asking if you'd like to install a recovery device driver should appear.* Follow the insructions and install the device.- (I think the option I used was the first one)* When the player recovery mode is finished, you may double click the firmware upgrade file.* When the Audible Firmware Download appears, click start.* Follow the instructions on the screenn to complete the installation, tick the format data area box when it appears.* Disconnect the player.

Zen Neeon very slow between so

I don't know why my Zen Neeon takes up to a minute to change songs when on random. It seems to get stuck and won't play any song at all for even longer sometimes.At start up on the screen it can take along time to "update content" My PC hardware is all up to spec too.

If yours is 5/6GB player, the latest version is .0 available from the download section. Also, try not to have too much files in each folder around 50 file should be ok.
Jason

Zen Neeon play for sure suppo

Hi All

Creative haven?t release firmware update so it can support play for sure for the creative Zen Neeon 6gb. Does anyone know if creative are looking to release a firmware update soon so it can support play for sure?

Many Thanks

Pratt

I too would like to see Playsforsure compatibility with this player. I've been scouring the net and it seems that this player once was Playsforsure compatible as I can see it has the Playsforsure logo on the back of the box. It's also still mentioned in the manual. Whats changed since then?
This player meets all the requirements that Microsoft need for it to be compatible. Come on creative release a firmware update!
Message Edited by s000m on 06-2-2006 0:38 AM

Zen Neeon disappointm

I had problems with my neeon player. Costumer support suggested the ff.
For instruction about your specific player, please refer to <A href="]How to access the recovery mode of my Creative MP3 Player? [/url]</LI>
Once in Recovery Mode, select Format (see the image below).</LI>
When asked to Continue select Yes </LI>
When Formating has completed and unit returns to Recovery Mode, repeat the Format process again</LI>
After the second Format, select Reboot option</LI>
Allow the unit to rebuild the library.</LI>
Then upgrade the Firmware</LI>
All I see is the Creative logo on the player. My player is still frozen.
Help, as customer support still hasn't got back to me.

The player was fine for the first few months. I got it in August. It keeps crashing when I'm uploading files. I always have to format the dri've to upload all my songs again. This can be very annoying. I've updated the firmware so I'm hoping that is the end of that problem.
At the moment the Zen Media Explorer is not displaying folder information when I go to the 'Organize Data in Zen Neeon' option. I don't seem to have the same problem when I access the player through Windows Explorer. This makes it impossible to edit my playlists as I can't see what is the folders.
The Neeons sell for about ?20 on ebay. This includes postage. Message Edited by paulhino on -6-2005 0:37 PM

Zen Neeon 6GB Prob

Hey guys, I recently got a Zen Neeon for christmas, It was working BRILLIANTLY without error up until yesterday, i used it until it was out of battery and went to charge it up on my computer, i plug it into my USB cable, and when i looked at the screen all i get is the "CREATIVE" logo, it wont charge.. i unplug it and try to turn it on, i either get the 'no battery' symbol and it switches off, or usually i jus get the 'CREATIVE' logo and it just sits there.. this is VERY frustrating as i cannot li've without my mp3 player (seriously).. Thanks for your time.. i hope theres something that can be done,Neil

Do you lose all your songs if you reset it's And is the reset button the little hole under the 'hold' button?
Yes the little hole next to the hold switch is the reset button. You can use a pin or needle to press it down. However, don't jab it too hard like I did because I think I sort of dislodged the button. But it still works.. for now. And no you shouldn't lose any of your songs. Although the first time I reset my Neeon the music folder I was in it caused problems. It wouldn't delete and when I tried to access it on my player, the player froze. But that is just another problem altogether.
If I remember correctly there is some firmware update for the Neeon that reduces chances of freezing, and should be downloadable from somewhere on this website.
I found that freezing occurred the most when it was used for a long time, or when it heated up in hot weather or in my pocket.
Hope that helped!

Zen Neeon - updating cont

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