Zen Sleek Photo display wont work

My zen sleek photo wont display anything. I can still play music, assuming i hit the right buttons. Everything lights up, but the display is blank. I've tried resetting it. I've tried to put it into recovery mode. I've even checked the battery.
My last idea was to reload the firmware using the download from the creative site, but it says my device isn't plugged in, which i know it is. My computer says it's plugged in, i can access my music on it, and the sync program it came with even recognizes and can sync with it.

You can give firmware update a try but I'm afraid what coachop said is true. I don't have personal experience with screen replacements but sounds like this is the path where you're heading.

Similar Messages

Zen Sleek Photo Copy to ext. Dr

I have two q?I have a Zen Sleek Photo player and love it. . Our music displays the Artist. can i the display to Albums only?2. I just backedup my music to a external dri've. Can i delete my music on my pc then copy back to my pc from the external dri've?ThanksChuck?Message Edited by dancnsailr on 0-24-200809:29 PM

To A clean up, if that doesnt work do a firmware reinstall, IF that doesnt work, so a reformat, you can do all of this using the rescue mode, by the way, use rescue mode to reinstall the firmware.
For your battery issue, have you drained your battery down to 0% a lot? if so thats whats causing the issue with battery life, its really unhealthy for li-ion batterys to be drained to 0%. if you havent drained it much only once in a while like say once a month, then something else is wrong, make sure bass boost and custom eq are off along with smart volume. if there all off Drain the battery once more completely down to 0% and recharge it completely. tell me if that works, i dont visit this forum much now. you can email me or PM me here if its still bad so i dont have to go on looking and searching for this thread.
KC

Zen Sleek Photo - Product Key C

I?have recently purchased a new computer.
I have loaded 250 CD's on my Zen Sleek Photo from an old computer & want to transfer all the CD's to my new computer by the the Sync Manager. I was able?to load the software?on the new computer but it wont let me transfer from the mp3 player to the new computer without?putting in the product?key code, which i have lost. Can someone give me a key code that i can?use to make this work? thanks, Doug

Hi ProvWolf,
Unfortunately, as the system requirements (on the site and box) detail, this player requires WindowsXP (with SP or later) or Windows XP Professional x64 edition. Windows98SE is not supported.
http://www.creative.com/products/pro...uct=4259&nav=3
Cat

Zen Sleek Photo Probl

Hi, I was wondering if anyone can help me. I've done a search through the board and have installed everything possible to get my Zen Sleek Photo to work without much success. I've installed Mediasource 5 and the Playsforsure thing, and Vista does recognise my player. I can transfer individual MP3's to my player, but it just seems to store them, it doesn't play them (and they don't show up once I've disconnected from the computer). I'm getting really frustrated with it now, so if anyone can help I'd appreciate it!

You have an application open that is currently using the the Sleek. That is why you have the icon in the System Tray and the "docked" icon on the player. The firmware installation program is experiencing a conflict as it cannot access your player since it is being accessed by another program and returns the message of "not connected"
Try moving the firmware installation program to your Windows Desktop and closing all applications. If you are able to get the player connected and not have it display the "docked" icon, you should be able to install the firmware. If Windows prompts you asking you what you want to do?when you connect the player, select Do Nothing.

Zen Sleek Photo not dock

Alright so, I installed all the stuff that came with my new Zen Sleek Photo and I want to add music like any other person would. So I plug the player into the usb port and I get th usual Windows alert and noise saying I have new hardware. I go through the little wizard and figure I'm all set. I go to start adding tracks and it says there is no device plugged in. So I then decided to install the same stuff on my mom's computer and it works. I get a screen that says "Docked" or whatever on the player and I can actually go in and add music. Now, I would just use that computer, but my music is all on my computer, so this wont work. What can I do to make it work on my computer?

I have SP2 and I just used Windows Update to make sure that wasn't it. This is really frustrating that Windows detects the thing being plugged in, but neither the Creative software or Windows Media Player detects it.
Someone please give me some reason for this. This is my computer.
Dell Inspiron 000 laptop
Model PP08S

A few annoyances with Zen Sleek Photo 20GB (Reque

Update:
PETITION FOR SEPERATING ARTISTS (See "Artist Listings"): Click here to open message in new window
Many thanks to anybody who gives comments or signs it!
Zen Sleek Photo Pictures: See 2nd page!
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ ~~~~~~~~~~~~~~~~~~~~
I have just recieved my wonderful new Zen Sleek Photo 20GB, and right now I am only allowed to test it (Christmas present ^^)
I am very impressed with the player, absolutely wonderful
Of course there are a few problems/annoyances with the player.
I haven't been able to thoroughly look at the player, but a few things have come to my mind already.
I am sorry if this thread is perhaps too big :-/ But I really like the Creative MP3 players and want to enjoy my player as much as possible and recommend them to my friends.
>> Artist listings
The most annoying thing is with Artist names!
When you browse the artists, it looks for COMPLETE ONES, exactly as in the tag.
This is a very big problem for me... I would really prefer having it search IN the tags..
So if I look for Dr. Dre, it will find him with ANY of the features in the song.
I don't want it to display about 30 different ones with him in...
For example:
Dr. Dre
Dr. Dre, Mel Man
Dr. Dre, Hitman, Eve
Dr. Dre, Eminem
Dr. Dre, Hitman, Eve, Eminem
etc etc etc
This becomes very annoying and makes an extremely long list.
So what I would like to see, is that it just shows Dr. Dre as ONE artists, and then show his albums with ANY of the featured artists, not only solos.
Secondly......
>> Background Pictures
I have been looking around for images to add to my player as background pictures and found that there is no option to "fit to screen". When you view pictures it adjusts to the >> full-screen << size, not the actual menu size..
I think there should also be stretch/tile etc options.
>> Listen whilst viewing
I think it would be much much better to be able to listen to music whilst viewing pictures..it's just not the same :-/
>> Other formats
I think it is a shame you can only view jpegs on the Sleek Photo
It would be very easy to allow it to display PNG, GIF, BMP files and maybe even VIDEOS.
I am sure many people would be the sleek over another player because of that.
>> Pictures: Folders get image for thumbnail
This isn't much of an inconvenience, but it would be a nice little feature
So you can set or there is automatically an image set for the folder, so you don't have to wait for the address to display at the bottom. That is a bit too long sometimes too with the /pictures etc (If I remember correctly *hope*)
I really hope Creative gets around to making some additions to the firmware, user contact is the key to user satisfaction.
Something else I should say, is the products need updating on various area-specific creative sites. The Sleek wasn't even on some.
I couldn't search for any updates to the sleek photo as it wasn't on the US site for updates either.
Many many thanks for reading,
StephenR
EDIT: It may also be a nice feature to have album art displayed when you play a song Message Edited by StephenR on 2-7-2005 :43 PMMessage Edited by StephenR on 2-2-2005 04:48 AM

StephenR wrote:>> Artist listingsThe most annoying thing is with Artist names!When you browse the artists, it looks for COMPLETE ONES, exactly as in the tag. This is a very big problem for me... I would really prefer having it search IN the tags..
This range of players have always worked from tag data, so it will always show what's in the tags. If you want to see different data then it's a case of changing the tags.
Similarly the search works on start of string data, rather than searching as a substring. It might be too much for the small brain of this player to do substring searching, but still a good wishlist item. No Creative players do substring searching to-date.
>> Background PicturesI have been looking around for images to add to my player as background pictures and found that there is no option to "fit to screen". When you view pictures it adjusts to the >> full-screen << size, not the actual menu size.. I think there should also be stretch/tile etc options.
I guess it might be a case of adjusting the pixels and aspect ration of the file?
I don't have the player, so just a guess.
Still a nice wishlist for pictures you don't want to have to mess with.
>> Listen whilst viewingI think it would be much much better to be able to listen to music whilst viewing pictures..it's just not the same :-/
There's a petition on this for the Micro Photo. Clearly Creative have listened as the Zen Vision:M will be able to do this, and hopefully they'll backtrack firmware for the Micro and Sleek Photo to do it also.
>> Other formatsI think it is a shame you can only view jpegs on the Sleek Photo It would be very easy to allow it to display PNG, GIF, BMP files and maybe even VIDEOS. I am sure many people would be the sleek over another player because of that.
Again, see the Vision:M. It does all this.
I couldn't search for any updates to the sleek photo as it wasn't on the US site for updates either.
Did you try the European site? Ultimately it's very new so they might not be any updates.
What with the similar release times of the Sleek Photo and Vision:M it might be that regions forego the Sleek Photo and replace with the Vision:M anyway.

Zen Sleek Photo Freezes/Locks Up after about 5 minutes usage (need to drain battery to recov

Hi,
My 20G Zen Sleek Photo has just recently transformed itself into a useless brick.
No matter what I try and do, it always ends up freezing after about 5 minutes usage. When you force a reset it does unlock but when it comes back on it sticks on the Creative "copyright" start up screen.
I've reformatted and re-installed the firmware several times but with the same result.
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The only time it totally unlocks is when you either:
() let the battery fully drain and then recharge it or
(2) you disconnect the battery lead and then press the On/Off switch for several minutes.
I've looked everywhere for a solution/reason but nothing. You find plenty of people with the same problem but no answers. Surely someone knows how to fix the problem
Is it a faulty battery (unlikely because mine charges up fine and holds it charge well)
Is it the hard dri've (very unlikely since the player can start up correctly [given the above recovery procedure] and play tracks within the 5-0 minutes you have available)
Is it the firmware (I doubt it, I can't see what the firmware's got to do with a delayed lock up, having worked fine up to that point)
Is it the motherboard (maybe....., to my mind it points to a component failure that allows an electric charge to build up and not dissipate, the only way to discharge it is to short the battery pins [with, I hasten to add, the battery removed!])
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Has anyone within the Creative community successfully solved this problem Has anyone received a decent answer from Creative
I find it staggering that the guys at Creative have washed their hands of this problem. They, after all, are the most likely people to identify the problem - only they have a schematic of the motherboard that would allow them to investigate and locate the problem.
For the record the firmware I'm using is v .0.0.
Any guidance would be much appreciated,
Victor

Is there really no one with an answer to this problem or have I overlooked a previous post that explained the fault.
BR
Victor

Zen sleek photo is detected in My Computer but not in WMP or Mediasou

Hi, my Zen Sleek Photo is having some problems.When it connects, the player says it's connected, it shows up in My Computer but not in WMP or Mediasource, so i can't transfer anything. I tried the fixxup thing and the registry edit but it isn't working!!!Any help would be appreciated...

No one at all?

Transfering music from Napster To Go to Creative Zen Sleek Photo probl

Hello
I have a Creative Zen Sleek Photo with Napster To Go. I have Windows XP home edition. I can rip a CD to the hard dri've
of the computer and transfer music to the mp3 player, but I am receiving a message when trying to transfer music files
from Napster To Go. The message is the mp3 player will need an update to the firmware to work with Napster To Go.
The Zen Sleek Photo has the latest firmware. I had been able to transfer music from Napster To Go until recently.
Napster support referred me to Creative support but the Sleek Photo is past the warranty. Any help would be appreciated.
Thank you.
Bridget Ferrazzano

I had problems for the first month of my Napster membership (while I was still in the trial period). I nearly went elsewhere, but stayed with it. As soon as the trial period was over, everything worked perfectly. One suggestion is to use the same software for everything. Whether you use Creative media source, Napster's own software or media explorer or any of the others, stick with that one only. Do not give up and go to itunes. What a waste of money!?If you need to reload firmware or try another software, it's worth it.
I also had some issues getting help. Napster said the problem was with Creative and Creative said the problem was with Napster. Don't give up. Can you get ripped songs in?

Zen Sleek Photo gets USB DEVICE NOT RECOGNI

I have ZEN Sleek Photo which i use for about a week now.
Today I connected the player to the computer and got
"USB DEVICE NOT RECOGNIZED" window in Win XP
and the Zen Photo froze.
Disconnected it, reset it using a pin, then turn it on and it's "re-building library"
It works good as a player but i can't connect it to the computer.
Tried restarting the computer, restoring the windows to a previous day, connected to all possible USB ports nothing hel
ps.
Hope for an answer
Thanks in advance,
Danny
UPDATE.... PROBLEM SOLVED.. LOOK BELOW.. FRED'S SUGGESTIONMessage Edited by dindia on 07-24-2006 2:49 AM

fred38 wrote:
Hi i had this problem too and the solution was amazingly simple. (I found it by searching on Google for ages!) Turn your pc off and then unplug it from the mains for approximately 30 mins. I know it sounds crazy but apparantly static electricity can cause problems with usb devices particularly if you have your device already plugged in to USB port-Windows forgets its there! After 30 mins plug your pc back in to the mains and voila! your Zen will be recognised again.
2:44 AM : After 30 minutes of trying to fall asleep with no success turned on computer and connected the Zen... Didn't have much expectations, but IT WORKED! IT REALLY DID! WINDOWS FOUND THE DEVICE CORRECTLY AND EVERYTHING IS WORKING NOW!
THANSKS FRED!
Danny

ZEN SLEEK PHOTO & WINDOWS 98 SE!! AAAAAARGGH!

Hi!
Apologies in advance if this problem has already been raised and addressed, but due to a mismatch of information, I find I have now invested in a lovely mp3 player (namely ZEN SLEEK PHOTO) I can't use. The problem? It's mimimum OE requirement is XP and I'm still running WINDOWS 98 SE. Okay, obviously the solution (ahem) is to upgrade to the XP System, but, I'm hearing all sorts of talk of driver updates, installations, fixes etc and wondered if someone knew of any available remedy here on Creative. At the present time, the installation disc is not chuffed with the OE system and I can get no further.
Anyone have any nice, straight-forward step-by-step solution they'd care to share?
Cheers
TinoMessage Edited by TINOBEN on 0-04-2006 09:34 PM

It's a PlaysForSure device, and uses the same drivers any other PlaysForSure device uses. It's standardized.
I've finished downloading the drivers required. Do I now just need to connect my player or am I required to install the software on the ZEN SLEEK PHOTO first? The last time this was unsuccessful because of the Operating System. So if all this works, I'm guessing that it will be a case of transferring mp3 files (hopefully straight from my hard dri've through WMP) into the Zen player.
Can you please confirm the procedure using WMP?
Peter

Zen Sleek Photo, Zen Xtra, and Vi

I know I?ve posted about this before, but new folks visit here every day, and the information contained in these posts can get buried after just a few days. If the moderators wish, they can remove any earlier posts that I have put up here on this board.
This concerns problems with Vista and the Zen Sleek Photo mp3 player. The Zen software is not compatible and won?t install.
After receiving some information from ?Creative, and after some further experimenting on my own, I have put together a procedure that will, in fact, do a full install of the Zen Sleek Photo on a machine running Vista.
I have also discovered that this installation procedure also works for my Nomad Zen Xtra ? an unexpected bonus!
It worked for me, and I have received feedback from several dozen people already who have used this procedure with 00% success, so I know that it works!? I am currently getting three or four requests daily for this, and most have been kind enough to follow up and let me know that it solved their problem.
I will send this info, in Word document form, to anyone who requests it. Just email me at:
[url=mailto:[email protected]">[color="#0000ff" face="Times New Roman" size="3">[email protected][/url]
Dave McClay

Dave, I tried to send email to [url=mailto:[email protected]">[email protected][/url]?but it's bouncing back. Can you pl post your correct ID? I'd like to get the procedure for Zen Sleek Photo Installation on Vista. Thanks?

Broken Zen Sleek PHoto a week after a Broken Zen Mi

hey folk,i have a problem my creative sleek photo was working perfectly one minute when i was arranging my music on it and then 5 minutes later i went upstairs to listen to it and it wouldn't switch on. i plugged it into the pc and it still wouldnt work. i only purchased it off my mother a week ago and she only had 400 songs on it and it was never really used. the reason i purchased it is because last week my zen micro stopped working and creative told me it was problably the harddri've and said send it in for repair which i didnt as it was out of warrenty. but now my new zen sleek photo is gone. i am so upset and the money this is costing me is alot. i need some advice. does anyone think it could be down to my pc??thanksstephen

Alright so after messing with it till the wee hours of the morning, I have come to the conclusion that it only freezes when trying to transfer certain songs. However, ALL my songs are in the MP3 format. But whenever I try to transfer them, it gets to 00% then freezes. Then I have to CTRL+ALT+DELETE to end the program, clean up and reboot my Zen, then its ready to go again. Still confused.

Technophobe help needed!! I have a creative zen sleek photo and need help!!! PLEASE REPLY

model number creative zen sleek photo daphdd09 hi i hadnt used it for a while i then put it on charge last night and when i got up and took to work this am it has now frozen when i turned it on. I rest it it and charged it and it says realoading library and then freezes again no buttons work dont know what else to do please helpxxx

Hey, ZVM_00, I think these are what you're looking for. I'm not sure which one you want to buy but here they are:
http://us.creative.com/products/product.asp?category=3&subcategory=264&product=472 2
http://us.creative.com/products/product.asp?category=3&subcategory=264&product=505 0
As far as your problem with connecting, I can't really help you there. It COULD be your computer but I remember someone telling me to use a different USB port than you're already using. If it's plugged into the front of your computer, try using a back port. That worked for me (for a while anyway). Good luck to you two.
And try what I said, it may work!

Zen Sleek Photo Re-loading Library at Powe

My Zen Sleek Photo Player has started acting weird on me. When I power it up it goes through a re-building library phase before the powerup is complete. When it is powered up, it plays my music; but doesn't indicate what music it is playing on the screen. I cannot get my pc to recognize that my player is connected to it, so I cannot download music or podcasts. Some of my music has disappeared and all of my saved podcasts are gone. I have gone through the reboot routine, but to no use. Have I played my beloved player to death? Anyone have similar problems or suggestions. I trolled through the message board but didn't find a similar problem. Thanks.

You can try formatting but take note that you will lose the contents in the player. You might also want to try connecting to another computer or try using another usb cable to see if it gets detected.
If that still does not work or is not possible, you probably need to contact support to get it sorted out.

Zen Sleek Photo display wont work

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