Zen stone plus no longer wo

Hello all! I've been very happy with my Zen Stone Plus (2GB) until suddenly it doesn't work. It seems to charge ok but turning it on, the "CREATIVE" starting logo just stays on the screen forever (until the battery runs out I presume). When connected by USB, if I double click on the player's icon in My Computer the explorer window crashes.
My first thought was to update the firmware (I've never done this before) but on the creative website I cannot see my exact product supported (closest matches are Zen Stone Plus with built-in speaker and Zen Stone Plus (4GB)).
What should I do? Thanks for your time.

At the?BOTTOM of the page where you found the other Zen Stone products, it will say something such as click here, if your product or player isn't shown. That will take you to the page you need.
When you are on the correct page be sure to click at the bottom of that page to show the entire list of firmwares and software available. Creative is very good at hiding things and you have to read carefully. Skimming the pages while reading?doesn't work to your advantage
luvmyrescuedogs

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