Zen touch Brok

Hey guys I have had my zen touch since november... so i guess it is no longer under warranty. I was using it today, and all of a sudden the touch pad lost response, and will only sometimes let you scroll down... all upward scrolling does not work. I cant clean up the dri've or reload the firmware because it wont let me select up and down. What should i do about it and how much would it cost me to be repaired or replaced w/ a refirbished?

Thats right, the Zen Touch has a year warranty so you can get it repaired. Gi've Creative support a call or email them and explain your situation, they should be able to help you out.

Similar Messages

The "hold" switch broke (Zen Touch 20

Hello, my "hold" switch broke on my 20GB zen touch MP3 player. Does anybody know what I could do to replace the button or fix it (the MP3 player is in perfect condition otherwise). Thank you.

hi,
i have exactly the same problem. but, unfortunately, no idea for an solution. it's a shame as the hold switch is (was) very useful.

Zen touch defekt/brok

Hi erstmal
heute ist mir auf dem fahrrad mein zen touch auf dem boden gefallen. dabei sind nur einige Kratzer zu erkennen, da ja die H?lle um den player war. er l?uft auch noch, bis auf das ich wenn ich nach oben scrollen will, der player automatisch nach unten scrollt.(das hei?t das ich nur nach unten scrollen (egal ob ich auf dem pad nach oben oder unten fahre) kann)
hoffe jemand hat nen typ f?r mich.
HEy
today my creativ Zen touch has fallen down on the ground during i was biking. The player is playing, but i can`t scroll up. If i want to scroll up it goes down, too. i hope that some one can help me
and please write in an easy englisch, because i can't understand it very well!
Thank you

scheint also ein hardwaredefekt zu sein.
Den Support kontaktierst du relativ einfach ?ber das men? oberhalb dieses Forums auf dem Support und dann Contact Customer Support anklickst. Dann einfach den Anweisungen folgen und eine E-mail schreiben. Die werden dann mit einer best?tigungs e-mail antworten
(wichtig! achte darauf, das die nicht im Spam landet, sonderst wartest du lange auf Hilfe). dann kommt meist eine Standard Hilfe Anweisung, auf die du dann mit habe ich gemacht, hat aber nichts gebracht antworten wirst. dann kannst du den player zur reperatur einschicken, wobei dann fraglich sein wird, ob sich das finanziell ?berhaupt noch lohnen wird, denn das ist bestimmt ganz sch?n teuer, mit einschicken und reparieren lassen und so.
bist du ganz sicher, das du keine garantie mehr hast? (in deutschland meist 2 Jahre nach kauf) so alt ist der zen touch doch gar nicht.

Zen Touch (the device itself) case f

hi
i've got a problem with my zen touch case. I've never dropped it or done somthing wore to it. I really handle it like a raw egg. But now the plastic broke a little bit. as you can see on this pics . Obviously it broke at the same place on both sides. This is the reason why I think this is a material-flaw based problem. Do you think this is enough to RMA it (The Thouch is only 4 month old)? The device itself has no scratches. I realy think that the material of a 200? device should be free of such flaws.
the pics Message Edited by shadowkeeper on 04-7-2005 0:48 PM

thanks for your help!
hmm, i'll think about it. because for some reason such things annoy me :-). perhaps I'm an perfectionist.

PETITION: Change Zen Touch "Random" button functionali

I've heard alot of people mention this and thought it might be a good idea to make our voices heard (we might as well make use of all the time creative is taking to release the firmware!).
Basically I'm sick and tired of the random button. Sometimes I have the zen touch in my pocket and accidently press the random button and away goes my entire custom playlist, its so annoying especially when I haven't saved the playlist. It happens at least two times everyday while I'm on my way to college, I nearly broke down in tears the last time it happened. Yes I can use the hold switch, but I frequently switch tracks and its a joke having to hold/un-hold/hold/un-hold/hold constantly. Also, the remote is a rip-off so theres no going there!
OK, my proposal is this:
a) Single press - Zen Touch switches between normal and shuffle mode.
b) 3 second press - Zen Touch loads up entire music library in shuffle mode.
I'm 99.5% sure this is possible via firmware update, so please Creative, put me out of my misery!!!Message Edited by titaniumx3 on 05-05-2005 07:7 AM

I'd like to throw my $0.02 in. I completely agree that the RANDOM button's functionality should be changed. I don't use it because, upon pressing, it loads my ENTIRE library into the shuffle playlist. The problem is that I don't just carry music on my Zen Touch. I have audio books and audio dramas. Each audio drama is broken up into 8 to 20+ tracks. So, with the current RANDOM button functionality, it would work this way:
===============================================
(LOADS ENTIRE LIBRARY AND SETS MODE TO SHUFFLE)
Plays a Massi've Attack song
Plays an Incubus song
Plays Track 3 of the Doctor Who audio drama "Chimes of Midnight"
Plays a 939 episode of the Shadow radio play (which is 30 minutes long)
Plays a Cure song
Plays a reading from "The Dark Tower Book 4: Wizard and Glass"
Plays a Beastie Boys song
Plays a Strokes song
Plays Track from the Doctor Who audio "Scherzo"
etc....
===============================================
Clearly, this isn't a realistic way to shuffle audio. It works great if you use your Zen Touch for PURELY music. But I don't. I'd rather see the RANDOM button toggle between NORMAL and SHUFFLE modes, but not load any audio tracks to playlist. In fact, that was my first thought when I bought the Zen Touch of how the button works. Currently, for me, it's a pain.

Zen touch for 15 year old boy - tips on precautio

My mom and I are going to go in for a zen touch for my brother - a 5 year old boy. Now he's about the average forgetful, neglectful, clumsy kind of boy. But he does value what he has. He has a cell phone which he pays for himself, and has used the same cd player for 2 years, but it recently broke (convenient it's around christmastime). Anyway, customer support suggested against engraving (like the ipod) because it's not metal and it's a harddri've. But what other precautions can we take to make it permanantly know this belongs to him? Can it be engraved?
I've already suggested he buy replacement headphones that aren't the notorious white earbuds so people can't tell, and keep it in it's incognito black case...any other suggestions?

dustball, I had another idea about this.
First off I have a question about the warrantee that maybe a Mode could comment on? So if Dustball takes the back casing off of the touch will that void the warrantee? I?m not sure because I know that on the older Zen there was a warrantee sticker on the hard dri've, but I was wondering if CL changed it.
So Dustball, if it turns out that taking the back casing off will not void the warrantee then you can take the back off, and get it engraved without risking damage to the player. And then put it back on, and no problems.

Zen Touch screen replacem

I dropped my Zen Touch and the screen broke, although it still plays. Does anyone know where can I buy, order a screen replacement? Is it worth replacing it's

Hello Manny I have the same problem with the screen of my zen touch, please tell me the solution of your problem. I li've in Guatemala and I write to Creative Labs Web but
doesn?t have good response, for me is very hard find the solution.
Vi tu apellido y por eso te pregunto... Hablas espa?ol

Searched but didnt find answer: Zen Touch probl

I have a 20GB Zen Touch and randomly it just changes the mode to 'shuffle' without pressing the key and I lose my playlist, its reallly annoying :robotsad:
It was bought in 2005, end of March or begining of April.
Can I still send it back to Creative for it to be fixed or is there a thing I can do?
Been happening for ages.
I think I can send it back, right? Because my friend had an original black and white iPod (he bought it like 2 months after release) , send it back coz the wheel broke and he got a new one or a Video one
Thanks
Please reply :manhappy:

The firmware was successful. I just tried docking the player again. This time the computer didn't recognize the player. It seems to vary. Sometimes a message will open "Creative Zen Connected" or something like that.
But this time, nothing happened. I Opened WMP and it said "No player connected"? even though the player said "Docked" I have tried opening the player to view the files - which is an option that Vista gives when it does recognize the player - and waited about 5 minutes while it tried to open the files? - then it stopped responding. This has also happened with Real Player. If I try to sync, transfer or view the files - the program will stop responding.

Zen Touch: Minijack port Broken

Hi people, i've got a problem with my Zen Touch, and from what i've heard, i'm not the only one with this problem. My player is working correctly and i have been enjoying this great player for over more then a year.
But a while ago, my headphone jack broke And the worst part is, my warranty has already expired, since i have it more then a year....a year and 2 frikkin months! Talking about bad luck eh
Anyway, i would like to know, did anyone of you had the same problem outside their warranty? And if so, how did you solved it's The nice lady of the store told me she couldn't do anything for me since the warranty was expired, but she recommended me to go see a electronics shop, so maybe the could fix it (hey, the warranty is already expired so what do i have to lose :P).
So, does anyone have tips for me?
- A sad Zen Touch user

Apple will exchange your iPod for a refurbished one for this price. They do not fix yours.
Apple - iPod Repair price
A third-party place like the following maybe less. Google for more.
Simple and Affordable iPod Repair Services and parts from iResQ

Zen Touch No Longer Recognized By Windows Media Pla

My Zen Touch stopping being recognized by Windows Media Player today. I still see the MTP connected icon in the task tray and I still it listed without a warning in Device Manager, but WMP doesn?t recognized that it is attached. I?ve tried different USB ports and a different USB cable. There are no errors in the application log. I reformatting my device and run the cleanup option, but I still can't WMP to see the device. The only changes I can think of is installing IE7 Beta 2 and installing MusicMatch. I?ve since uninstalled MusicMatch, but I still have the problem. Does anyone have any suggestions? Or there a way I can increase the logging so I can get a better idea of what might be failing.

Hi Ted
I deleted the file and reconnected my device and it quickly grew to 600kb. I'm not sure exactly what you need and there didn't seem to be anything interesting at the end of the log, but I did find the following lines which, from what I can, is from the point when WMP tried to establish a connection with the device and failed.
WPD: 740.544 003 0 0 [WpdMtpDr.dll] ENTERING: Wdf_EvtIoDeviceControlWPD: 740.544 003 0 [WpdMtpDr.dll] Wdf_EvtIoDeviceControl, Wdf_EvtIoDeviceControl: IoControlCode: '0x32504D57'WPD: 740.544 003 0 [WpdMtpDr.dll] ERROR: Wdf_EvtIoDeviceControl, HandleIoControl failed : hr = 0x80070032, 'The request is not supported. 'WPD: 740.544 003 0 [WpdMtpDr.dll] ERROR: Wdf_EvtIoDeviceControl, Completing WDF request with status -07374823WPD: 740.544 003 0 [WpdMtpDr.dll] ERROR: Wdf_EvtIoDeviceControl, WdfRequestComplete failed: c000000WPD: 740.544 003 0 0 [WpdMtpDr.dll] EXITING: Wdf_EvtIoDeviceControlWPD: 5688.336 0843 0 2 [wpdsp.dll] ERROR: IoControlHelper, WdfDeviceIoControl failed, hr = 0xd000000WPD: 5688.336 0843 0 [wpdsp.dll] EXITING: IoControlHelperpCtx = 009AFF0, opcode = 32504d57, inputBuffer = 0344E458, bytesToWrite = 4, outputBuffer = 0349540, bytesToRead = 4, bytesRead = 0344E460WPD: 5688.336 0843 0 [wpdsp.dll] ERROR: CWPDDevice:eviceIoControl, DeviceIoControl failedWPD: 5688.336 0843 0 0 [wpdsp.dll] EXITING: CWPDDevice:eviceIoControlopcode = 32504d57, lpInBuffer = 0344E458, nInBufferSize = 4, lpOutBuffer = 0349540, pnOutBufferSize = 0344E460WPD: 5688.336 0843 0 0 [wpdsp.dll] ENTERING: CWPDDevice:eviceIoControlopcode = 32504d57, lpInBuffer = 0344E458, nInBufferSize = 4, lpOutBuffer = 0349540, pnOutBufferSize = 0344E460WPD: 5688.336 0843 0 [wpdsp.dll] ENTERING: IoControlHelperpCtx = 009AFF0, opcode = 32504d57, inputBuffer = 0344E458, bytesToWrite = 4, outputBuffer = 0349540, bytesToRead = 4, bytesRead = 0344E460WPD: 740.424 003 0 0 [WpdMtpDr.dll] ENTERING: Wdf_EvtIoDeviceControlWPD: 740.424 003 0 [WpdMtpDr.dll] Wdf_EvtIoDeviceControl, Wdf_EvtIoDeviceControl: IoControlCode: '0x32504D57'WPD: 740.424 003 0 [WpdMtpDr.dll] ERROR: Wdf_EvtIoDeviceControl, HandleIoControl failed : hr = 0x80070032, 'The request is not supported. 'WPD: 740.424 003 0 [WpdMtpDr.dll] ERROR: Wdf_EvtIoDeviceControl, Completing WDF request with status -07374823WPD: 740.424 003 0 [WpdMtpDr.dll] ERROR: Wdf_EvtIoDeviceControl, WdfRequestComplete failed: c000000WPD: 740.424 003 0 0 [WpdMtpDr.dll] EXITING: Wdf_EvtIoDeviceControlWPD: 5688.336 0843 0 2 [wpdsp.dll] ERROR: IoControlHelper, WdfDeviceIoControl failed, hr = 0xd000000WPD: 5688.336 0843 0 [wpdsp.dll] EXITING: IoControlHelperpCtx = 009AFF0, opcode = 32504d57, inputBuffer = 0344E458, bytesToWrite = 4, outputBuffer = 0349540, bytesToRead = 4, bytesRead = 0344E460WPD: 5688.336 0843 0 [wpdsp.dll] ERROR: CWPDDevice:eviceIoControl, DeviceIoControl failed
Message Edited by winterminute on 02-08-2006 07:25 AM

OK, Zen Touch Owners, Listen Up!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

OK, when I tried to update the firmware on my Zen Touch to the PlaysForSure update, all of the original firmware was removed, and I could do nothing. This happened to a lot of other users, and most of their solutions seemed to be unique to the secondary computer they used. After searching through several threads, I finally found a solution that worked when nothing else would. Thank you so much Evil_Queen_Lisa for solving the problem: Step - Before you upgrade your firmware, back up your files as they will be lost. If you are here, unfortunately this is probably too late for you, but I figured I'd add it anyway. Step 2 - If you have licensed music - back up your licenses to an external source (like a USB key)->Go to WMP ->Tools ->License Management ->backup ->select your external dri've ->backup Step 3 - Restart your computer Step 4 - In "Add or Remove Programs" with "Show Updates" selected:***Note: you MUST uninstall in this order!!***a)uninstall windows media player , restart when prompted (also refered to as "Rollback" )b)uninstall windows medial player RunTime, restart when promptedc)uninstall Microsoft User-Mode Driver Frameworks Feature Pack .0 (and not something else with a similar name like .NET), restart your computer Step 5 - Download and install windows media format 9.5 RunTime from here http://www.microsoft.com/downloads/details.aspx FamilyId=73C2650F-BE6-4BD6-8408-FD6E7827CD8 Step 6 - In "Add or Remove Programs" with "Show Updates" selected:Uninstall all software and drivers by Creative **Note: If you have a creative sound card (like "audigy" or "soundblaster" ) be carefull not to uninstall it's drivers / software! Restart your computer Step 7 - Plug your zen into its power outlet, and from recovery mode select "clean up" Quick Suggestion by Baffled: With your Zen plugged in, go to Control Panel->System->Hardware->Device Manager and select Portable Devices. Right-click Zen Touch, and select Uninstall. Step 8 - Download the newest driver and the firmware for your Zen from here: (make sure you have the correct player and country) http://us.creative.com/support/downloads/ Step 9 - Install the driver, and plug in your zen when prompted. If a pop up appears asking you what you want to do (ie open with WMP) just click cancel. Step 0 - Open the firmware upgrader ->click upgrade ->follow the instructionsif its successful -> CONGRATULATIONS!!! you are fixed!! I suggest you run your windows update wizard, and reinstall everything once your zen is working properly (it should work fine with WMP ). If this works for you, or doesn't, please post a reply and keep this thread ali've! Any moderators out there, please sticky this. It's a big and frustrating problem, and this is the only solution that appears to work uni'versally (three friends did this too).

Well, from the looks of things, more devices are having problems with firmware updates, without any solutions put forward from the manufacturer. Poor show, Creative.

DO NOT BUY CREATIVE ZEN TOUCH 2

I cannot begin to explain the problems I have had with the Zen Touch that I bought 2 Weeks ago. The long and short of it is the original device that I bought, I could not transfer songs to it. Dowmloading the latest Firmware / Drivers / Application etc made no difference whatsoever. Problems ranging from errors like 'Device is busy or not attached', to copying songs across and them showing on Creative Media Organiser but not showing on the device itself. Also problems with the device freezing and having to wait for the battery to run out before it would work again. After lengthy phone calls to someone on support who could neither speak or understand english, I arranged for another one to be sent to me, in return for the faulty one. And guess what, the new one has exactly the same faults as the original. I have uninstalled the software on numerous occasions thinking that it may be a faulty install. Set it all up on my machine at work, and my friends machine at work, only for the same problems to occur when transferring songs. To top it all, I sent 3 messages to the support link on the creative web site, only to have a response to, yep you guessed it, NONE of them in FOUR DAYS. My advice to anyone who is thinking of buying a Zen Touch, or any other Creative Labs product come to think of it is, is to go out in the back garden and set fire to the money instead. Just incase anyone thinks I am doing something wrong, I work for a software company, and I know that if we sent a product / gave a support service that was as poor as that I have received, I would be out of a job in 5 minutes. I am Going to get my money back and go for an iPod, telling everyone I know to steer well clear of creative. Thanks for listening.

"If the mailer I received from Cambridge Soundworks yesterday (a Creative complany) is any indication, buying a 20GB Zen Touch or even Sleek would be a bad move. It looks like the Sleek is already being relegated to the status of "**bleep** stepchild" in the Zen line-up, which is where Touch has been for a while. The latest ad from Cambridge Soundworks was pushing the Micros, Nanos, Muvos and even Neeons. But no Sleeks."
You comments don't make much sense. The Sleek is a new model and is probably backordered by many dealers. That is probably why Creative is not promoting it heavily on its own. Demand from Creative's retailers is probably more than enough to consume the production for a while.
"But that's not what's interesting. It's what product was prominently featured: The Zen 20GB. This is the player that looks like a fat Zen Micro in a black case, previously available only in Asia. "
That does seem to make sense though, since Creative probably didn't make enough of them for a full retail store roll out in the US, so they probably decided that that selling them directly would be a good move. National retailers like Walmart, Best Buy, Staples, Office Depot, etc. want products to be available in huge quantities otherwise they don't want to sell them.

Q&A Guide about ZEN Touch 2

Hey people!
I had time to kill, and I've been around since a while now; I now own a ZEN Touch 2 since more than 6 months. I figured out I'm able to help quite a lot of people about this device, actually (even though I don't have an astronomic number of posts), and I felt like writing a little guide about common questions about the ZEN Touch 2 could help, why not?
First of all, this is a guide applying to the ZEN Touch 2, I don't know about the ZiiO. Maybe my tricks will work on both devices, but I can't be sure about it.
LAST UPDATED: November 23th 2012.
Q: Why does my ZEN Touch 2 freeze so often?
I've got 2 theories about why these freezes happen so often: I own another Android device, which have a fairly weaker processor than the ZEN Touch 2, and it does not freeze at all. So the ZEN Touch 2 is quite powerful! But even on Android 2.2.1, it's perhaps the installed stock firmware that is unstable. That cause the problem.
Second theory, I believe the ZEN Touch 2 don't have much RAM availible! Around 200-256 MB. What's interesting here, is that my other cellphone does have a weaker processor (600 MHz VS 800 MHz), but it also have more RAM, 512 MB! That could be the reason why the ZEN Touch 2 freeze so often, when the device is basically running out of RAM.
Or it could be both! An unstable firmware installed, and no enough RAM. Who knows?
Q: Okay, but how can I fix this issue?
There's no magic way to make your device running super-fast like any other smartphone, especially if the problem is the lack of RAM, rather than the unstable firmware. The number 1 solution, it's obvious: uninstall APPs. The more APPs are installed, the more RAM they use. The more your device is going to freeze/crashe. Myself, I don't have many APPs installed, only 17 (Some of them being like 500 Ko, or even extensions or themes, that are only 150 Ko). I use my ZEN Touch 2 only for listening to music, and browsing the Internet using Flash Player. It does the job well enough.
What you could also do, is install the APK/APP Fast Reboot Pro. I have it installed, and it free your phone memory everytime you unlock your screen, or press the widget. Extremely usefull. That'll help to prevent the ZEN from freezing, a bit.
Well, even though I have 17 APPs installed, including Fast Reboot Pro, my Touch 2 still crash, rarely. I've been experiencing a serious issue about my ZEN booting loop, for no reason at all! Had to boot in recovery mode, and wipe the data. Which lead me to think the stock firmware can also be the problem for unstability.
Q: How do I install APPs on the ZEN Touch 2 ?
Since the Market is unavailible (I've tried to install it without any success. However, seems like some people managed to install it, most probably with root. I've tried, but cannot get it to work, myself), you'll have to download APK files. You have the choice to download from ZiiO Space, or from any other website. Download an APK file, save it anywhere on your SD Card, then open the built-in APP "Explorer" on the ZEN. Lauch the .APK, install it, and you're done.
Remember to check "Enable unknown sources" on the "Manage Applications" menu!
A fastest method, you could manually download and install "SlideME". I've used it for a while, and it's a Android-Market / Google-Play "Like". It'll work without any problem on the ZEN.
Q: Is the ZEN Touch 2 rootable ?
Yes it is!
First thing first, rooting your device will void your warrantee. I did it, since I live in Canada, and I have no intention of returning the device in California if it break. I am not responsible if you brick your device doing the process, even though nothing wrong should happens. If you don't know what is Root Access, you better not doing this.
I've used the following method. It worked like a charm.
Install the Z4Root APK. Now your Antivirus (Computer maybe, and ZEN Touch 2 antivirus as well, if you have one) will warn you it contain a malware. Z4Root is not a virus! Simply because it perform actions that can be dangerous to your device, that's why you get a warning.
Launch Z4Root, and press the "Root" button (Not temporary). Z4Root will do the rest automaticly! Then your device will reboot, which is normal. Don't do anything during the rooting process, however!
If the rooting worked, you should now see the APP "Superuser" in your APP Drawer.
You still have the option to Un-Root your device - assuming you want to return the ZEN to the store, for example - by launching Z4Root again, and press the button "Un-Root". Simple as that.
Q: Can you install a Custom ROM such as Cyanogenmod ?
I've tried without any success... I was hoping install another firmware would make the device as stable as it should be.
I installed ROM Manager, but when the APP ask you to backup your current bootloader and select your device, the ZEN Touch 2 isn't in the list, so I couldn't perform the backup.
There are more complex ways of installing another ROM, but I haven't tested those. This is becoming quite dangerous.
I requested help on XDA Forums, but haven't got any, sadly.
Q: The GPS doesn't work !
Okay, so I don't know if your device really is defective, but I can tell you about my experience; I always disliked Google Maps APP, since it requires you have a Wi-Fi connection availible to use your GPS. Not pretty helpful when outside.
What I recommend you, is to install the APP Locus (Keep that in mind: the more APPs you install, the more your device will freeze.). Free version is powerful enough. What I like about this magical APP, it allows you to download maps, so that you can view them offline (They are pretty big in size)! Download a few maps, and activate your GPS, it should seek your position.
I believe when people says their GPS doesn't work, it's mainly because the ZEN Touch 2 GPS is really slow to find your position. Really. I first had trouble with this too, and for the GPS do to his things, this can takes up to 15-30 minutes, no kidding. And when the GPS work, it have chances to loose your position randomly.
So yeah, sad to say that, but the GPS on the Touch 2 isn't the best. My position is find instantly on my other 600 MHz smartphone (LG Optimus One).
Q: What is the Recovery Mode, and how do I access it ?
You can access Recovery Mode by holding the HOME button and then turning ON your device at the same time. This menu can be really useful, and even save your device, like it did for me.
Here are the options availible:
- Reboot System Now;
- Apply Sdcard : update.zip;
This is used to update your firmware if you're still on Android 2.1. You could also install Custom ROMs with the filename update.zip that you've put to the root of your internal storage. Highly not recommended to install any Custom ROM, since these ROMs aren't customized for the ZEN Touch 2, simply!
- Wipe Data / Factory Reset;
This delete all of your data on the ZEN, to bring it back to his original state. For some reason, when I used this option, it kept everything that's on my internal storage (Music, Pictures..). GLAD that did. What I've lost, were the APPs I installed, and my Android settings. My APPs were all backed up, so that was no big deal. I wiped the device 3 times, and I can confirm that the data in /mnt/sdcard (The internal storage where you put your music, on USB) isn't deleted. All you have to restore is APPs (If they're backed up, that's fast) and ZEN settings.
Also, be advised that wiping the device does not "unroot" the ZEN - Superuser APP is still there, and the device is still rooted. Notice that if you have uninstalled system APPs (see below), the APPs won't be reinstalled automatically. You'll have to reinstall them manually, if you want them back - hope you have a backup of these APPs!
I had to use this option to stop my ZEN from booting in loop. I thought it wouldn't change anything!
- Wipe Cache Partition;
Wipes the cache partition of the device to clear all the data accumulated there over use.
Thanks to Haroon Q. Raja from AddictiveTips for the info.
Q: Would you qualify the ZEN Touch 2 as a durable unit ?
Well, "on the outside", yes. People (Not me! :P) dropped my ZEN twice, without any consequence (That freaked me out).
Maybe I was lucky, don't know. But durable "on the inside", the firmware and all this stuff, it's a no-no. I should you have more chance that your ZEN will die for no reason because of the firmware, rather than die because you dropped it (Well, just don't drop it in the pool...).
Q: The stock music player suck, I have no control at all !
What I recommend you to install (Personally) :
PlayerPro for the look;
PowerAMP for functionalities. I used PowerAMP, since it sort my music better. I've switched to NRG music player, since PowerAMP became glitchy, for some reason.
Both are shareware, but since there's no access to the Market, you have no choice, but to download illegally. I apologize Creative, for approving the download of APPs, but what else can we do? Simply make the Markey availible, that will sove this issue.
If you plan on getting PowerAMP, get it here, along with the Full Version Patch (You HAVE to be rooted for this to work! Tested, and work in my case):
http://forum.mobilism.org/viewtopic....fdb7e20fd84c70
1. Unistall your current version of PowerAMP.
2. Install PowerAMP.2.0.4.467 APK (Do not run it!)
3. Install PowerAmpPatcher by ChelpuS APK
4. Start the Patcher, and press the button.
5. Reboot the ZEN, then start PowerAMP. That should do it.
Warning: You will loose all your previous PowerAMP settings, however!
Since the ZEN Touch 2 is not a Google cellphone / has no Android Market, this is the only way to have PowerAMP all the time on your ZEN.
NRG Music Player is pretty decent as well, it can play different formats that PlayerPro can't. Still a shareware, but easy to download and install without hassle.
Q: Which Photo Gallery do you recommend ?
Everyone agree, nothing is worst than the Android stock Gallery, super slow, and doesn't sort your pictures at all! Again, I have 2 recommendations:
Grab Quickpic or Picturen. Both are extremely light (500 Ko), fast and there are a lot of zoom steps, for us ZEN Touch 2 owners without any multi-touch support! You can also hide the useless folders, or add a password to these hidden folders, if you prefer!
JustPictures! is also excellent, as well. Take a bit more space, a bit slower, but the interface is more attractive, and One-Touch zoom is supported. Some functions that are in QuickPic aren't in this APP, but I feel like JustPictures sort my photos better. I can put differents "accounts" or "folders" to sort all my pictures.
Screw the original 3D Gallery!
Q: Any browser I should get ?
That really depend on what you do...
Read this article, from november 2011:
http://www.tomsguide.com/us/Android-...view-1705.html
Opera Mini is lightning fast, but unfortunately, Flash Player is unsupported on this browser!
Note: Avoid browsing the Internet with a ZEN full of APPs, you'll get in trouble. I did this, and this was a nightmare, freezing all the time, have to reset...
I do this now, but with my 17 APPs installed. It's quite OK, I should say. Especially that I use Flash Player a lot.
Q: Any Home Replacement you recommend ?
I've been using Go Launcher Ex for a while, because it's resonably fast, beautiful and way customizable; ADW Laucher is pretty fast, too. I've now switche to Nemus Launcher - way lighter (The GO Dev Team applications really are getting bloated by useless features, sadly), and still pretty beautiful. Go Launcher Ex is more customizable, but is getting bigger and bigger in size (And RAM, maybe. Not sure.). 8-10 MB or up for an APP? Even for a Home Screen, I hope you're kidding me.
Both APPs allow you to add folders to the APP Drawer ! Excellent!
Q: I want to disable / customize the lockscreen.
Disable the lockscreen: NoLock;
Customize the lockscreen: WidgetLocker.
Q: Does the games play well ?
Yes, pretty good, with the 800 MHz processor of the ZEN Touch 2 !
Comparing it to the 600 MHz processor of my LG Optimus One, there really is a noticeable differece in fluidity. The vast majority of the games doesn't lag on the ZEN Touch 2, that's great.
If you want to try those games emulators (SNES, Genesis...), go ahead, they work decently. Unfortunately, since the Touch 2 doesn't have multitouch, that's a problem, but try to set Left-Right as volume Up-Down to move your caracther, it's pretty playable and fluid enough. The best games are the RPGs, for sure, since multitouch isn't necessary at all.
There are also 3D emulators, such as N64oid or PSX4Droid; these also work, but watch out! At that point, 800 MHz is not enough for these games to be "playable". Super Mario 64, for example, is the most playable game availible for N64oid, and still then, it is really slow (Not that enjoyable, seriously).
You're free to try N64oid or PSX4Droid for fun, but just saying, if you want to freeze your device, this is the way to go.
Super Mario 64 shouldn't freeze instantly your device. However, Mario Kart 64, Donkey Kong 64 or Tony Hawks (Tested) freeze your device for sure - you wouldn't even get past the "Press Start" screen. My advice: only try Super Mario 64.
Still then, the ZEN does play games (2D or 3D) smoothly enough!
Q: My ZEN keep booting in loop! What should I do ?
That happened to me once in a while, and this is freaky.
"ZEN Touch 2" screen, "Touch the Sound of Perfection screen" again, and again, and again...
First: wait. Maybe it'll boot
If your launcher still doesn't start, reset button (Inside the SD Card slot, very tiny) is your only choice, of course. Reset, then power it up again. It booted for me all the time, except once.
If that still doesn't work: Recovery Mode, like stated earlier.
Now, here's what could happen if you reset during the boot sequence; I got this extremely annoying problem like 3 times. Hooray, you can get to the launcher!
Now, what can unfortunately happen, is that you get random popup like "SmartKeyboard Pro Force Close", this stuff. You'll keep getting these popups. That mean the vast majority of your 3rd Party APPs are corrupted, and you'll have to uninstall, then install again almost every single APP... This is a serious pain!
Now, don't install again. It is very important that you uninstall first, then reinstall. Otherwise, it won't work. Luckylli enough, your stock APPs will remain intact (Default Music Player, ZiiO Space, Explorer...)
Hope you don't get this problem!
Q: The ZEN freeze at "Touch the Sound of Perfection" screen...
I would suggest you to wait for a while; I guess it's because the ZEN is getting too hot. Reset the device so it can power OFF, and wait for the ZEN to cool down a bit (Do not reload it, unless you don't have the choice to.), and try again later. Also try to connect the ZEN to USB, it'll power ON on it's own, perhaps it'll get to the Home Screen. If it still freeze, too bad: do a factory reset (that should work).
Q: Can I uninstall preinstalled System APPs (ZiiO Space, Audible, Default Browser) ?
Yes, you can! I'll show you the easiest way to do it!
If this isn't appropriated, ask me Creative, I'll remove this question.
First, you HAVE to be rooted, again!
Second: doing this can be seriously dangerous if you delete a APP that is required for the system to work, you could really kill your ZEN! Again, I take no responsability if you kill your ZEN because of this!
Okay then, download the APP SDK Stock APP Removal (Thanks to the developpers!):
http://www.google.ca/url?sa=t&rct=j&...vTHqe6KdBudQLg
Install it (If you have an antivirus on your ZEN, it'll detect it as dangerous. Ignore it. It's normal, since the APP allow you to delete system APPs, which can be dangerous), run it.
You can now see a list of every single APP installed on your ZEN, including the system APPs. ALWAYS make a backup of the APP when you delete one! The APP itself being extremely easy to use, no need to explain how it works, you'll understand it by yourself, for sure.
Just keep in mind, it is your responsability to verify if it's safe to remove an APP or not! Always check!
I used the APP to remove ZiiO Space, Audible and the default Browser (Without any consequences), since I never use those. Not sure if it's safe to delete the default 3D Gallery.
Mainly because I want to free up the most space as possible on my ZEN to avoid freezing issues, of course!
Q: How can I backup my APPs ?
It's quite easy to do. I've realised backing up my APPs was very important, on the ZEN Touch 2, since you never know when the device is going to freak out, when you'll have to do a reset, and that your APPs get corrupted!
You can of course use Titanium Backup, but I would recommend Smart App Protector / Pro, for his simplicity.
The main purpose of this APP, is to password/pattern-protect your APP (Which does the job perfectly well), but you can also backup (on SD Card, well, ZEN internal storage) and restore your APPs extremely easilly. No root required, here!
This APP completely saved me, when I wiped my device...
Q: What about my contacts ?
In the stock Contacts APP, there's an option to do a full backup of your contacts, on the ZEN internal memory.
If for some reason, you can't find it, download the APP Go Contacts Ex (In my opinion, the best contacts APP availible). This APP also have an option to backup and restore your contacts super easilly.
Q: In some cases, the ZEN Touch 2 isn't loud enough!
Something I would recommend is using a different music player with an equalizer. PowerAMP + PowerAMP patcher should do the job. Open the equalizer and increase the value of the first bar on the left. You'll get a small volume boost. I do use it for some tracks that have the volume REALLY low.
Q: The Agenda / Calendar does not work at all! When I start it, I get the message "You have no calendar" !
Dear calendar... It's always been a pain to set the calendar on the ZEN Touch 2, since it's not a cellphone...
2 recommendations:
First: forget it. I've tried, and seems this is possible to get this to work, but quite uneffective. First, you should download the APP Calengoo, a more than excellent calendar. It'll sync with your Google Calendar, so try using a Gmail account, to get it to work. It seems to have troble with the sync, and it doesn't work all the time.
Haven't done this in a while, this is seriously a pain. I'm using the calendar on my LG smartphone anyways. I won't be able to help that much about this issue.
Second: what you could do instead, is to download the calendar Jorte. It's a standalone agenda, so it does not requires sync to work at all. It'll work without any problem on your ZEN, you don't have to set-up anything.
However, I fairly prefer Calengoo over Jorte, way more powerful.
Q: Where's the reset hole?
Inside the micro SD slot. You can use a lockpipe (recommended) or a linguee mine (less safe).
Q: Is the battery removable?
Unfortunately, no. Unless you manage to open the ZEN in a very specific way, using a knife and a hairdryer to make the glue melt, I've read. You should probably gain access to the battery this way, but I've been completely unable to know the exact battery type (Lithium-Ion, but details), so replacing it would be a real pain. Creative couldn't help me, since they do not encourage self repair; they recommended me to purchase another device if this case happen, which I honnestly find pretty ugly.
Q: The default Android keyboard is not good enough...
The APK "Smart Keyboard Pro" is the answer.
Q: I would like to quickly turn ON WiFi, and ajust screen brightness without going in the Settings all the time.
Grab the APK "Extended Controls".
That's it, hope this guide was helpful!

Originally Posted by agrimstad
This Q&A guide was enormously helpful to me with the zen touch 2, my first android device.
I'm pretty happy with the device--everything pretty much works--but doubt my experience would have been so positive without this guide. I do have some observations as a kind of follow up.
1. I'd recommend staying with Creative's web browser. I tried a couple of alternatives. I tried Opera and Firefox. I thought they were painfully slow. I quickly abandoned them. The default browser seems good enough. That's not really what I got the zen for.
2. I bought PowerAmp. I had issues where it would work for a few days and then fail with licensing issues. Reinstalling fixed matters, then the licensing failure recurred. So I tried ProPlayer. To me, it's better. I like the way it handles folders.
3. I bought Locus Pro. It's pretty good. I like the ability to download a map so you're not tied to the internet. The GPS is slow, but it does work.
4. I did root the device with z4root. For me, the only advantage seems to be that I need to be rooted to get ClockSync to work. Being able to sync the device's clock with NTP is a really professional touch.
5. I use Go Launcher Ex (paid version). One thing to mention is that the default launcher has a Bluetooth widget which doesn't seem to survive the installation of Go Launcher Ex. I installed another Bluetooth widget I found on AndroidPit App Center. By the way, this App Center seems pretty decent, since Google Play isn't supported. (I also use the SlideME Marketplace.)
6. I like the Go Power Manager for monitoring the battery. It has a widget and power usage modes that are quite good.
7. I don't seem to be having lock up problems. (Note that I only use the default browser). I think this may be due to my being really careful about RAM usage. There are a set of things I've done in this area. First, I use StartupManager. (This is a second reason to root the device.) This keeps the things running at start up to the minimum you want. I've also installed FastReboot. I run this from time to time. But there are two other things that I really rely on. One is the Go Task Manager. This lets you monitor RAM usage and kill things to recover RAM. Another thing I use is a widget--I can't remember where it came from--that displays RAM usage on the home panel and a button in the shape of a broom, which, when tapped, recovers RAM. I think this is part of Go Task Manager.
8. It seems obligatory to have a scanner app for all the 2-D bar codes that have sprung up everywhere. I haven't seen any advice about which app is preferred. I'm using Unibet Scanner, which seems to work.
9. Because Google Play isn't supported, I've had to get some things via googling for apks. One finds these in strange quasi legal places and I worry about viruses. I'd be interested in advice regarding a virus scanner.
Thanks again for the guide. -- al
Thank you very much!
1. Maybe you want to try Dolphin Browser Mini / HD, it's pretty powerful. But if you're looking for a lighter web browser, you could give BoatBrowser Mini a shot, if you want to.
2. I've read that PowerAMP cannot activate on a non-Google phone, which I find pretty ridiculous.. I have to patch it with an illegal app, but now I get that strange noise when my music play, and the app is basically dead, unless I reinstall and loose all my settings!
7. That's the right thing to do. If you don't have much APPs installed, that shouldn't lock up.
9. Same here. I've used Lookout Antivirus before, but you wouldn't be able to uninstall it, if you're not rooted. I've then switched to Zoner Antivirus (Free). Less known, but for some reason, I've read it detected more viruses than any other free Android antivirus.
Enjoy the ZEN Touch 2.

Zen Touch latest Firmware Update...player not connec

I tried installing the latest Firmware update for my Zen Touch (released 2-09).
The player is connected and recognized by Windows and the Media Explorer. However, when I try to install the new Firmware it keeps saying "player not connected".
I tried d/l two different language packages cause I wasn't sure what counted - player language or operating system langauge. Anyway, that didn't make a difference.
So what do I do? I have no idea where to start. It's firmware for the correct device connected through Windows XP.
I have made a firmware update before, which worked fine. After that I updated the media explorer software.
Help is very much appreciated! Thank you in advance.
-tina-Message Edited by tinas on 2-0-2005 08:56 PMMessage Edited by tinas on 2-0-2005 09:00 PM

Perhaps it's worth making sure no software is using the player, so reboot the PC, and turn off the Creative Detector. Then try again.
Are you trying to upgrade to the .0.03 version?

Problems with the new Zen Touch Firmw

I'm getting the opposite of the problems other users I read about have with the new firmware: I DON'T want to use MediaSource further but my computer doesn't recognise my Zen Touch as an external hard disk (or Audio Player or anything else I can just drag and drop my music). MediaPlayer is recognising it and on my fathers computer it aso worked.
What should also be said: Right after installing the new firmware it worked but one day later my computer denied doing the same thing as the day before...
I'm quite desperate and I hope you can help me soon.

somebody help me.....just doaloading the latest zen touch firmware and Bang....computer crashed, and the fimware that was on the zen deleted...now i can't update no kind of firmware...sys the there?s no device, but in my computer says that exists one zen...

Zen touch Brok

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