ZESM Client XP3 Zenworks 7 NAL

Question

We've experiencing issues since deployment of the ZESM client onto a clean
set of Windows XP Pro SP3 HP xw4600 into a non-domain environment with ZESM
in standalone mode.
The workstations have Client32 4.91 SP5 and ZenWorks Agent 7.0.1.0. We have
two ZESM polices, one with no CD, USB access and one with CD and USB access.
On both of the policies the firewall is set to all ports open.
When a user logins to a machine one of the following can happen.
1) During the stage that NALWIN launches, applications start to deploy as
set because of force run, however during this NAL will error with
Could not configure workstation for application [Novell eDirectory
Application Object full context] (id=34822) Problem: Unable to access needed
network resource [App:INI Settings]. (D0:E)
Or other errors relating to accessing eDirectory attributes. At this point
the workstation is now broken, if a user tries to refesh NAL then all the
icons will disappear.
2) On the odd time, the login script will error with drive mappings and the
error code:
3) The workstations suffers a "Windows - Delayed Write Failed", Windows was
unable to save all the data for the file
C:\............................................... ................. The data
has been lost. This error may be caused by a failure of your computer
hardware or network connection. Please try to save this file elsewhere.
This fault intermittent but happening during the day across the batch of 24
workstations.
The .sen policies are delivered via NAL, it appears to be linked to a change
of policy but this is not always the case. It also looks like a timing
issue/issue with ZESM blocking network for a few sec.
On machines which lose their apps, you can still access the network shares,
and in Novell Connections it still shows the attached servers.
We have a Service Request: 10496360551 with Novell, but just wondering if
anyone has seen this issue or had any ideas. This is service affecting.
On the SR it has our .sen and some debugging information from ZESM and NAL.
Regards
Adam

Answer 1

Adam,
I haven't used the ZESM client jointly with the ZDM7 agent. However, I have some comments:
- Are you using the latest IR6 ZESM client?
- Why are you deploying two policies to the endpoints? Only one policy can be applied to a given client at a time. No merge or inheritance can happen. You can, however, define multiple locations with multiple Storage Controls on it.
- Have you tried using the ZSC client in a managed (ZESM server) scenario?
I may recommend you to also post this question to the ZDM7 support forum (if not already done), since the error messages you posted are more related to NAL/ZDM than to ZESM. Maybe someone can help you a bit more on this issue.
Cheers,
Daniel
>>>
From: Adam Shailes<[email protected]>
To:novell.support.zenworks.endpoint-security-management
Date: 5/21/2009 8:44 AM
Subject: ZESM Client XP3 Zenworks 7 NAL
We've experiencing issues since deployment of the ZESM client onto a clean
set of Windows XP Pro SP3 HP xw4600 into a non-domain environment with ZESM
in standalone mode.
The workstations have Client32 4.91 SP5 and ZenWorks Agent 7.0.1.0. We have
two ZESM polices, one with no CD, USB access and one with CD and USB access.
On both of the policies the firewall is set to all ports open.
When a user logins to a machine one of the following can happen.
1) During the stage that NALWIN launches, applications start to deploy as
set because of force run, however during this NAL will error with
Could not configure workstation for application [Novell eDirectory
Application Object full context] (id=34822) Problem: Unable to access needed
network resource [App:INI Settings]. (D0:E)
Or other errors relating to accessing eDirectory attributes. At this point
the workstation is now broken, if a user tries to refesh NAL then all the
icons will disappear.
2) On the odd time, the login script will error with drive mappings and the
error code:
3) The workstations suffers a "Windows - Delayed Write Failed", Windows was
unable to save all the data for the file
C:\............................................... ................. The data
has been lost. This error may be caused by a failure of your computer
hardware or network connection. Please try to save this file elsewhere.
This fault intermittent but happening during the day across the batch of 24
workstations.
The .sen policies are delivered via NAL, it appears to be linked to a change
of policy but this is not always the case. It also looks like a timing
issue/issue with ZESM blocking network for a few sec.
On machines which lose their apps, you can still access the network shares,
and in Novell Connections it still shows the attached servers.
We have a Service Request: 10496360551 with Novell, but just wondering if
anyone has seen this issue or had any ideas. This is service affecting.
On the SR it has our .sen and some debugging information from ZESM and NAL.
Regards
Adam