£0.00 owed Disconnected from broadband and phone
Unfortunately a DD payment was for some reason not taken from husbands new bank account by BT even though there was plenty of money in the account. The broadband was stopped no explanation was given as to why payment was not taken.
OH rang and paid over the phone instead
Broadband was still not running after 24hrs We were told on 3 occasions that they were looking into it and fast tracking but over 1 week later we are still without broadband and the phone has been cut off!!
Terrible service and unable to get hold of anyone who can sort this out.
I'll ask a Moderator to take a look at this
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If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
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If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-) -
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