0CRM_SALES_ACT_1 (Activities) Duration

Hi,
my  '0CRM_SALES_ACT_1 (Activities)' datasource in CRM 7.0 does not calculate both 'DURATION (Duration)' and 'FTF_DURATION (Duration: Mins)'. These fields are always equal to zero for my specific custom Service Tickets (ZHDC).
For another custom transaction type, the durations  are calculated.
How can I retrieve the duration values for my Service Tickets?
Thank you.
Best Regards,
Silvia

Hi,
Its not easy to suggest about calculations.
Better to debug your data source and find the logic for standard transaction type how its filling duration.
thru that you may get idea.Accordingly you can take action on it.
Thanks

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