0CRM_SALES_ACT_1 - records missing from extraction

Question

Hi.
We are using an enhanced version of the extractor 0CRM_SALES_ACT_1, but when comparing the number of records retrieved by the extractor using RSA3, with the number of records in the base tables (e.g. 0CRM_ORDERADM_H), several records are missing (RSA3 = c. 9200 records, Table = c. 10500 records).
Analysing the differences, we cannot see any patterns in the 'rejected' data or reasons why the records should not have been extracted.  Documents of varying types saved with/without errors, and with or without various key fields are all extracted, or not as the case may be.  Also, we have eliminated the enhanced BADI as the source of the problem.
We are on CRM 5.0 SP 9 and BI 7 SP 13.
Any ideas what the problem could be or how to progress?
Many thanks,
Ian.

Answer 1

Thanks for your reply Doris.  We do not use opportunities - some of the transaction types that we would expect to be extracted are not.  Table CRMD_ACTIVITY_H contains 10,708 records so we are still some way away from reconciling with that table too. . .
Since I posted we have identified that one particular transaction type, when it is automatically generated by the CRM system when a different transaction type is created (i.e. a document to record the interaction with the customer, is created and coupled to a service order, which details the customer's enquiry - this is a custom enhancement to the Web IC in CRM), is not extracted.
Any ideas why these system generated records may be missed by the extractor, but transactions of the same type when created manually are picked up?
Thanks,
Ian.