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Question

My company has LabView 2011 installed on one of our process control PCs.  We had a 3rd party contractor develop an app that uses LabView.  Occasionally, this app will lock up and the task associated with the app will need to be restarted.  Other times, the PC will lock up and have to be rebooted.  When I invoke LabView on the PC, I get a message stating that an internal warning occurred the last time LabView was run.  I have attached the log that was generated.  I have a few questions related to this issue:
Does the log file provide any information about why the PC might be locking up?
Would you recommend repairing the LabView install through Add/Remove Programs in order to try and resolve the issues?
If I were to run the Add/Remove Programs Repair option, would I be required to provide activation codes or serial numbers?
Are there any patches that might be appropriate for our LabView install?
Do you have any other diagnostic tips or steps that might help me understand why the PC is locking up?
The PC is a Dell OptiPlex 7010 with Windows 7 64-bit, 16 GB RAM, and dual quad core i7 3.4 GHz processors.
Attachments:
lvlog2014-12-23-13-50-17.txt ‏10 KB

Answer 1

WillTom wrote:
My company has LabView 2011 installed on one of our process control PCs.  We had a 3rd party contractor develop an app that uses LabView.  Occasionally, this app will lock up and the task associated with the app will need to be restarted.  Other times, the PC will lock up and have to be rebooted.  When I invoke LabView on the PC, I get a message stating that an internal warning occurred the last time LabView was run.  I have attached the log that was generated.  I have a few questions related to this issue:
Does the log file provide any information about why the PC might be locking up?
Would you recommend repairing the LabView install through Add/Remove Programs in order to try and resolve the issues?
If I were to run the Add/Remove Programs Repair option, would I be required to provide activation codes or serial numbers?
Are there any patches that might be appropriate for our LabView install?
Do you have any other diagnostic tips or steps that might help me understand why the PC is locking up?
The PC is a Dell OptiPlex 7010 with Windows 7 64-bit, 16 GB RAM, and dual quad core i7 3.4 GHz processors.
Why do you think that uninstalling/re-installing LabVIEW will solve the problem?
Are you running an executable or running a VI in development mode?
If running an executable, why would you think that a program would run "out of the box" without any debugging required?
If running in development mode, call in the developer and have them debug their program.