1.99 purchase costs nearly $500.00!!

Question

Hi,
I feel so sick, have just in the last hour recieved a phone call from my bank, warning me of larger suns of money being tallied on my credit card through iTunes?, and had I been on there? Well yes I had, to purchase my 3 young sons on their dragonvale game gems worth $1.99 each......."no she said, much more than that.............4 different purchases up to $452.00 to be exact.
I only know my password, and had myself sat there and purchased the gems and given the ipods back to the boys............Yes they may have pressed another purchase,/ But should they be able to? I have left 2 emails with Itunes support, I feel sick to the stomach, I cannot afford this charge? Has anyone else out there had the same experience, or know what I can do next, Please help?
K

Answer 1

This is an old post, but in case anyone else comes arcross this via a search as drmicey apparently did, first, to prevent this from happening again, turn off "In App purchases" in the Restrictions settings on your iPad. You may also want to turn off the ability to install apps, to prevent purchases in case the child gets hold of your iTunes Store account information, and set the password to be required immediately. For more information, see:
http://support.apple.com/kb/HT4213
As to a refund, that's not automatic since the terms of sale for the iTunes Store state that all sales are final. You can contact the iTunes Store, explain the reason for your request, and ask, though:
http://www.apple.com/support/itunes/contact.html
They're usually pretty lenient in the case of inadvertent purchases by children. No guarantees, though, just as if your child was in a store and ate a bunch of food (in other words, something that can't just be returned).
Good luck.