1 GB Zen Nano Plus DEAD since I tried to update firmw

My gb NANO PLUS was working fine but would only show track names and not artists, albums, track numbers and I wanted to show those.
I have Dell laptop Inspiron 600m, Win XP - plenty of memory ( gb) and HD and no prior problems. Before, when I plugged my NANO into USB, it always showed up. I'd
always click "Safely Remove Hardware" to disconnect. I'd bought same unit for wife & daughter and they've worked fine.
I assumed the no "artist/album" info problem was from my loading music from Windows Explorer or MusicMatch and not from Creative desktop unit - or firmware.
So I go to Creative Download site and find these exe files:CMS_PCAPP_LB_3_30_2 (the desktop player, etc), MStorage_PCDRV_LB__07_00_250 (driver) and
ZenNanoPlus_PCFW_LF__2_03 (firmware.
Desktop player loaded fine. Not sure about driver but I followed instuctions.
However, when it came to firmware, I followed instructions but now NANO acts DEAD. Screen on NANO is blank, it doesn't show up on Dell as USB devise or in Devise Manager (anywhere). I've changed battery and followed all FAQ advise. No help. The Creative download site instructions didn't say to format NANO so I didn't but later I see that one of the FAQs says to do that.
HOW DO I GET THE NANO WORKING AGAIN. And, when I do, how do I show track title, artist, album, track #, etc?

HOW DO I GET THE NANO WORKING AGAIN.
Try to reflash the firmware in recovery mode (see instructions on the firmware details page). Ignore the display, mine froze/turned off during a failed downgrade attempt, but the player still could be put into recovery mode and after the reflash it started working again.
And, when I do, how do I show track title, artist, album, track #, etc?
The player will only show the "Title" tag (or the filename if there aren't any ID3 tags). So the only way I can think of would be retagging the files, sticking the information you want into the title field.

Similar Messages

Zen Nano PLus dead after firmware upd

I wanted to update the firmware of my Zen Nano PLus, so I got the correct file off the creative site. I connected my mp3-player and executed the firmware update file. Everything went as it should do. It brought up a pop-up window of windows asking to search for new Hardware. I accidently closed it. Then the whole firmware updating process stopped. I closed the window of the updating process and tried to restart the firmware update file. I didn't work because the player wasn't even found by the computer. The bad thing about it is, that I cant do anything with my player since the computer cant even talk to it. I cant turn my player on/off: it is pretty much dead. No connection to computer status diagram appears, nothing. I tried the rescue tool of creti've, it didn't find the player either.
Any Ideas what can help?

~PROBLEM SOLVED~
removed battery, pressed Start, connected USB, found as damaged, firmware update, works fine!!!

Zen Nano Plus - Dead after 20 minu

Just received my player this morning. Connected and transferred a couple of albums via windows explorer. Disconnected and had a listen, sound was ok. Reconnected to add some more music. Paste operation froze windows explorer, safely remove hardware button did nothing and the only option was a hard reset. Now player wont switch on at all, not even a logo screen and pc doesn't recognize it so cannot reflash the firmware. Most disappointing.

Thanks for the tips shellshock. I spent quite some time yesterday trying to bring the player back to life to no avail, so its now winging its way back to Amazon.
Basically it went something like:
: 8am. Grab parcel from postman and unwrap excitedly
2: Plug player into spare usb port, my 64 bit OS recognised it straight away as a 'Zen Nano Plus' so no additional driver install necessary which is just as well because there doesn't seem to be one for 64 bit versions of Windows
3: Open windows explorer and copy two folders across to player as with any UMS device (Supertramp and Erik Satie no less)
4: Unplug player, have a listen for a few minutes and farmiliarise with the menu operations and manual
5: Reconnect player to PC, which again recognizes it correctly
6: Attempt to copy and paste a further folder of mp3's to the player using windows explorer at which point onimously the hourglass mouse cursor indicates work in progress without any sign of a progress bar appearing to indicate files in transit (the player does however display a data transfer in progress animation
7: After a couple of minutes ctl-alt-del clearly indicates windows explorer (and hence the data transfer operation) have stopped responding (my pc it should be noted has a respectable spec, was built last summer is not crash prone for no reason)
8: Bollocks says I, this is not quite going to plan. Forcing the process closed via task manager and attempting to use the 'safely remove hardware' function in the system tray locks the computer up totally forcing a hard reset
9: The Nano in the meantime has stopped displaying the data transfer animation so I unplug it from the PC and power it down thinking 'oh well, hardware is known to crash occassionally, i'll need to recopy the files after a reboot no doubt'. Hah, I should be so lucky.
0: Nano now refuses to start full stop. Not even a logo. Removing and replacing batteries minutes later as recommended has no effect, holding down the power button for over a minute has no effect, different batteries have no effect
: The PC now seems to think the dead Nano is a 'STMP3500' (i'm guessing this is the chipset used by the player) and furthermore wants drivers to match. Downloading latest drivers from Creative is useless as they are only 32 bit and will not work with Windows XP 64bit, so the PC is now having none of the dead Nano
2: Attemping to activate the emergency reset by attaching the Nano to a USB port (various ports tried) whilst holding down the power button for 20 seconds or so (several times) proves futile as all my PC now wants is drivers for a goddam 'STMP3500'!
3: Latest firmware from Creative does run ok but totally fails to find the player
4: 3pm. Player is unceremoniously re-wrapped with curses into its packaging and marched to the post office for despatch to Amazon's returns department for a refund
My guess is that the failed data transfer managed to wipe or corrupt the player firmware. I'm sure all computer users are used to system crashes now and again, but they certainly wouldn't expect to have to buy new hardware each time it happened. Creative R&D department should maybe revisit the way the Nano's OS is written and protected.
After all that i'm still searching for a decent mp3 player but can find none to match the spec of the Nano at the price. Reviews of cheaper alternati'ves indicate poor battery life and questionable sound quality. Iri'ver T30 doesn't support UMS so thats a no go.
All in all a pretty negati've experience. Perhaps I was just unlucky, maybe once the refund comes through I might even give the Nano another shot, especially as the price has just dropped again by about 3 quid on Amazon......

Problem with zen-nano-plus!! please help

i have the zen-nano-plus 52mb. and i try to update the firmware with latest version but i don't delete the music files in it.
i have started the instalation and the program asked me to delete the files on zen. (i didn't care keeping the files, so i continue the instalation)
when the program began to delete the files, after in few seconds i received an error messege from windowsoperating system reported error. the limit time on semaphore it's over.) now i have an 0.00.00 firmware version and i can't use the zen-nano because it's not starting. i have tried with the recovery tool but same situation it happend again. please help me if anybody knows something!!!!

Go to Creative.com and click the Support link. Look for the firmware driver for your Zen Nano and follow the directions. I had to do this to fix my Zen Nano Plus, because it had the exact same problem that yours had.
Good luck!

Zen Nano Plus won't play MP3, can't convert to WMA, tried new firmw

Help!
I have just reloaded the firmware (and all my music) onto my Zen Nano Plus and it didn't fix my problem.
I have mostly .wma files and they play fine. I have tried to load .mp3 files but my player just skips them. I tried using the Organizer software to convert the .mp3 files to .wma files and it says they are converted but I get about min of each song and that's it.
So I don't know why I can't play .mp3 files and I also don't know why the .mp3's can't be fully converted to .wma's.
Can anyone help?Thanks in advance,Marci

Wave files will only play by tricking the player into thinking that they are wav files created by the voice recorder. Put wav file into a folder called Recorded Tracks and see if it plays. This will at least see if it will play something. How did you transfer your files?Try ripping a CD to wma files using MediaSource or Windows Media Player - sometimes the firmware gets in a twist and will play mp3s but not wmas, or vice versa. The solution to that is to reload the firmware - go to the Support->Downloads link at the top of the page to get the latest firmware for your player. Protected songs (wma files with DRM) need to be transferred using WMP or MediaSource to transfer the license across, but mp3 files can be drag'n'dropped in Windows Explorer. A protected song without a license will give the symptoms you detail. As it's duff from the start you might just want to take it back - but it's worth trying the firmware reload first to save you some bother. PB

Error Message when Trying to Rip to Zen Nano Plus

I use Zen Nano Plus Media Explorer and I get this message:
"Unable to lead database component. The program will now exit."
I can't figure out what is missing in order to correct the problem. Can anyone help me?
I use Windows XP Home on my HP Laptop.

Launch the Console application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Console in the icon grid.
The title of the Console window should be All Messages. If it isn't, select
SYSTEM LOG QUERIES ▹ All Messages
from the log list on the left. If you don't see that list, select
View ▹ Show Log List
from the menu bar at the top of the screen.Click the Clear Display icon in the toolbar. Then try the action that you're having trouble with again. Select any messages that appear in the Console window. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.
The log contains a vast amount of information, almost all of which is irrelevant to solving any particular problem. When posting a log extract, be selective. A few dozen lines are almost always more than enough.
Please don't indiscriminately dump thousands of lines from the log into this discussion.
Please don't post screenshots of log messages—post the text.
Some private information, such as your name, may appear in the log. Anonymize before posting.

Zen Nano Plus 1GB Dead Lines (Pixels) on

Hi,
I recently bought a Zen Nano Plus from japan. Once I'm back to Thailand, I found my GB Zen Nano Plus has one line disappeared from the LCD. It was OK as long as I happy with the quality of it. After one month, there were 4 lines was disappeared from my LCD screen. Then I can't read my screen.
The question is, Now I'm in Thailand but I bought my Zen Nano from Japan. How can I claim my LCD to get it fix?
Please help ((

Hi Nitipong! the same happened to me, but I bought it in USA and now I'm in Brazil. What you did to get it fixed?

Zen Nano Plus: Line in recording from micropho

I've got a Creative Zen Nano Plus and was very happy about its ability to encode MP3s from the line in jack.
Since the integrated microphone is not very good for recording (especially loud music) I tried to connect a microphone to the line in jack. Unfortunately I had to recognise that it doesn't record anything no matter if "Sync Track" is on or off.
I'd be glad if someone can tell me what exactly the problem is. Do I need some kind of special microphone (I read somewhere that it has to be "pre-amped", whatever that may mean) or is the line in jack designed for just recording from devices like a CD player? Help is very much appreciated. :-)

Big bump.
I did some research quite a while ago and thought that I should report the results for people also having that problem.
A line-in jack is not a microphone-in jack. The difference between them is that the former is not supplied with electricity, so it can't power simple external microphones on its own. Thus, a real microphone-in jack is needed, though none of the Creative products has one included. You will still need a pre-amped microphone to get recordings with proper volume, though. A good and cheap solution is the Archos Stereo Microphone that comes with a preamplifier including volume adjust (http://www.archos.com -> Accessories -> Audio accessories).
Microphone-in jacks can be found for example in the iri'ver iFP-7** and iFP-8** series. Since this players are discontinued and newer models don't have these jacks, it's kind of hard to still use that feature.

Volume level ZEN NANO PLUS, can it be chang

I have a new ZEN NANO PLUS that I have bought in Spain.
I?ve had this model before and I know that, because of the EU ruling ( **bleep** those bureaucrats! ), the volume level is not as loud as the model you can buy in the US.
A few people have suggested flashing the firmware and installing the US firmware, has anyone tried this, and did they have any success?
I downloaded the US firmware and tried to install it on my player but no luck, and the player died aswell, but I?m not sure if I did the correct thing...
If anyone knows anything about this any info would be greatly received.
Thanks in advance
Neil

You shouldn't have problem using both player together in MediaSource even in transferring audio files(non-protected content). Are you referring to being able to playback PlayForSure subscription content? I doubt it is possible(personal opinion) for the player since I believe it's more to do with the hardware rather than software.
Jason

Zen Nano Plus -- "Cannot create file .

Why not?! I've been transferring & deleting songs since I bought the Zen Nano Plus and now all of a sudden, I can't place songs into it. Help please.

Have you put all of your files into the root folder?
If so, create a sub-folder and put your files in there. Then you will be able to fill up the player.
If not, have you tried reloading the firmware?
PB

Zen Nano Plus and N200- the sa

Yesterday I ordered a N200... or a Nano Plus, actually i don't know since the title said Zen Nano Plus, but the pictures and text said N200. Of course I asked support which I was going to get when I ordered and in their reply they said they are the same but with different name... so I don't really know what i'll get tomorrow, but then I guess it won't matter if they are the same with different name... But are they really the same?

Hello,
Just so you don't make a mistake, the 200 and the Zen Nano Plus were different for me. Both I bought were GB but the software was different on the N-200. I was told NOT to load the N-200 on the Zen Nano Plus. I also bought Notmad software and they said that the ZenNanoPlus would be supported soon.
I mistakenly thought I had to upgrade the firmware to get Audible compatibility. I did not. It was Audible ready out of the box. It was .00.02 from the factory. I got 2 different Creative support people telling me 2 different things...including how to upgrade the firmware with N200. One support said DO NOT do it.
Finally I got someone who said it was audible ready as it is. I tried it and it worked perfectly. So...just check. I am not sure who was right. All I know is I blew one up once trying to upgrade and I am real cautious now. At this time, I would not trade the Zen Nano Plus for anything......except perhaps for a copy of the new firmware for the Zen Touch ! Had to get that in.

Zen Nano PLUS - Firmware Broke My Ze

Please help me .
I have read through countless threads here looking for the answer on what to do when...
...your Zen Nano Plus is passed warranty, you install the latest firmware, and your player is no longer readable by your USB ports.
Before I tried upgrading the firmware it would detect it as what it was -- a Zen Nano Plus. Now, however, I plug it in and I don't even get a notification that Windows detects it even so much as a generic device.
Everyone says: Revert back to an older version of firmware.
Question: HOW DO I ACCOMPLISH THIS WHEN ) I CAN'T TURN MY PLAYER ON AND 2) IT IS NOT BEING READ WHEN I PLUG IT IN?
Sorry about the caps, but I feel Creative is about to let me down after all these years. Did I waste money on this thing or is there an actual solution that works?
My friend's dad had this exact same problem. He took it back and exchanged it for another Zen Nano Plus and it did the same thing agan.
Thanks in advance.
PS - Thanks to Creative for being acti've in these forums and trying to help their customers who have given Creative their hard earned money that they earned working at a job.

IT WORKED!!
PeeBee you are the man for your post in this thread:
http://forums.creative.com/creativel...d=279272#M6263
All this is Creative's doing, though, for their lackluster support for their own product. In one thread they specifically say Zen Nano Plus has no recovery mode. Why does it take non-Creative staff such as yourself to call them out and help with these issues? My friend's dad had to take time out of his day to dri've back to Best Buy to exchange it (TWICE). If only Creative would administer care in their own product support then threads centered around Creative's MP3 players being beat down by their own firmware wouldn't have over a thousand thread views each by people looking for retribution for a piece of junk they think they wasted their money on.
Thank you, PeeBee. I, on the other hand, am investing in Apple next time due to lost faith, faith that has been religiously stood by since the beginning days of Dr. Sbaitso. If this thread gets deleted rather than replied to by a mod, admin, or Creative staff member then it means I'm right.

Zen Nano Plus - Connection Problems and Firmware Upgrade probl

Like many others posting on this forum, for a while I had problems trying to get my GB Zen Nano Plus to be recognized by the .0.03 Firmware Update software.
I eventually got it by doing this:
While the Firmware Update software was "Searching" for a device, I kept on unplugging and plugging in the Zen Nano Plus from the USB cable while holding down the Play button, unti it "caught". I tried this since I noticed it would initially see the unit saying "A device has been detected in recovery mode...", but then throw the unit into "non-recovery" mode and hence force the Firmware Update software to keep on searching.
Anyhoo, after it did finally "catch" it (after about 0 times unplugging/plugging while holding the Play button down), it showed my firmware as .03.02, and so I did the upgrade to .0.03. The upgrade said "Complete". I then take the unit off of USB, and put my battery back in. and. uhm. well. Now it won't turn on at all. *sigh*
So there I go again in the "unplug-plug" loop on trying to get the older .03.02. Finally caught after about 30 times (yes my hands are tired). And after downgrading to .03.02, putting the battery back in, the unit turns on fine.. WHEW.
So, beware to everyone. Not sure if I'd trust the .0.03 Firmware. Doesnt seem to work on my Zen Nano Plus, and I JUST bought the thing from Circuit City about a week ago.
And for those of you having problems getting the Firmware Upgrade to work.. try my (tiring) method.
I tried this on my Dell D600 laptop (actually used the USB ports on the docking station).
-taka

lcvdw wrote:Can you tell me what I am supposed to see if it is connected properly?
With your player connected and View, Devices by Connection selected in Device Manager navigate through as follows:
Advanced Config and Power Interface (ACPI) PC
->Microsoft ACPI-Compliant System
-->PCI Bus
You should then see a series of USB Host Controllers that you will have to click through in turn to find the one your player is connected to.
Underneath each controller should be a USB Hub, and then devices are listed beneath the hubs.
For my N200 I have USB Mass Storage Device, Creative MuVo N200 USB Device then Generic Volume.
Your entry should be similar but with Zen Nano Plus instead of N200.
While you're there, right-click on the entry for the hub attached to your player and select Properties. On the Power tab it will show how much current the port can supply and in the Attached Devices list it will show how much power the player needs. In my case the hub supplies 500mA and the player needs 00mA.
PB
Message Edited by PeeBee on 2-30-2005 02:05 PM

Bought Zen Micro to replace Zen Nano Plus - Can't get it to work

HiSorry if this was answered somewhere, but maybe i'm just dense. Can't seem to get things going. I used to have a Zen Nano Plus which worked fine on my PC - Win XP SP2.Picked up a used Zen Micro - I thought that it would be better because of bookmarking - but I have yet to get it to work.Zen Micro says Version 2.20.05?Here is a list of what it says is loaded on my PC[Creative Product-PID][Installation Log]
8 May 2006, Creative Zen Nano Plus Pack
8 May 2006, Creative MediaSource Zen Nano Plugin .00.07
8 May 2006, Zen Nano Plus Media Explorer 2.00.0
8 May 2006, Creative Audio CD Ripper .60.0
7 May 2006, Creative MediaSource Plugin for CD Burner 3.0.8
7 May 2006, Creative MediaSource Player/Organizer 3.30.2
7 May 2006, Common Audio Driver Interface .03.29
3 May 2006, MediaSource AudioSync Plugin .0.03
3 May 2006, MediaSource NOMAD Jukebox 2/3/Zen Plugin .0.03
3 May 2006, Creative Music Store Plugin .00.09
3 May 2006, Creative MediaSource Zen Nano Plugin .00.03
3 May 2006, Creative MediaSource Player Skin Pack .0.06
3 May 2006, MediaSource NOMAD MuVo Plugin .0.0
3 May 2006, MediaSource CD-ROM Burner Component 3.0.
3 May 2006, MediaSource Detector 3.00.7
3 May 2006, Common Audio Driver Interface .03.
3 May 2006, Creative MediaSource 3.20.57
3 May 2006, Audio Device Selection .0.05
3 May 2006, Creative System Information .0.3
3 May 2006, Zen Nano Plus Media Explorer .0.03
3 May 2006, Creative Audio CD Ripper .60.06
Have tried to download drivers and software for Zen Micro. When I try to run it though, it does not install because it says that I do not have device connected. Have erased everything off of Zen Micro, but have not reformatted. When I attach Zen Micro to PC, Zen Micro displays "booted" & PC displays "Zen Micro" for a second or two, then switches to "MTP Device"?. Do I need to erase everything from the Zen Nano Plus first?2. What do you think my next step should be?Thx???

Welcome to the Apple community.
If you are referring to adding a secondary account, to a single device, then you can do this at system preferences >mail, contacts & calendars.

Zen Nano Plus WON'T START / RECOVERY / RES

Hello ZNP friends and fellow victims of frustration,
I have the GB Zen Nano Plus and a Windows XP operating system. My Zen is just over 3 months old, and a few days ago I started having the "stuck on Logo or hour glass (building library) problem". Like many of you, it has frustrated me beyond belief in my attempts to correct it. I'm certainly not a computer whiz, but I'm fairly good at following clear, numbered, valid instructions. I have tried many of the offered cures for this problem as provided in the discussion forum. None have worked for me.
I have just stumbled onto/into the fix for the WON'T START / RECOVERY / RESCUE problem. At least, I hope it lasts. The bad news is that I don't know or remember the steps for the cure. The good news is that the problem can be fixed. In the frustration of trying a million variations on the steps offered in the discussion area, I happened to fix my nano plus. I was becoming like a hyper zealot playing a slot machine.
What I do remember is this:
) I did download the application ZenNanoPlus_PCFW_LF___0 and install it, and put an icon on my desktop so I could activate it easily.
2) I did double click it to call it up.
3) I attached my nano plus via USB to the computer. I don't remember if I had to do that before or after bringing up the above application. (You may have to try both.)
4) I did leave the battery out of the nano plus during this operation.
5) I was required to reformat the nano plus which eliminated anything on it. When the instruction came on to reformat, it said "... area" so I was worried that the reformat might include more than the device itself but it didn't.
6) Then I loaded a song, disconnected the device from the computer, put in a battery, and it started fine.
What a task that whole process was! Of course I'm not telling you anything new. I was tempted to just get on with life, but then I thought I should really share this with those of you who have been in the trenches...to let you know that a cure is possible.
Creative should really have a clear set of instructions by now for fixing this problem.
Good luck!
Buck

Have you updated the firmware? this could be the major cause. Also, MP3 has far fewer kinks as a uni'versal format than WMA. If possible, I highly suggest using MP3 on MP3 players.

1 GB Zen Nano Plus DEAD since I tried to update firmw

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