1 Gen replacement program, still no box to return.

An e-mail I received on 11/11/11 stated a replacement program is in place for my 1st gen. nano due to possible issues with the battery overheating. I completed the online form and was told a box would be shipped to return my iPod nano. Now, its been over 3 weeks later and still no box. It would also appear following up is not possible. When ever I try to click the link I was provided in the e-mail to check the status of my repair, I am just told that service has been requested and am provided no other information.
Anyone else having this issue with the replacement program? Anyone know how to really follow-up and see why it's taking so long to get a return box?
Thanks,
Paul

I have had the opportunity to actually contact Apple on this recall. They advise that the recall program is overwhelmed. The box was received finally (almost a month after signing up) and I returned it back and delivery was confirmed. Now two weeks later, I have nothing to do but wait as there was no email acknowledging receipt and no tracking info on the replacement one. Captain Paul

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For the iPod nano 1st gen replacement program what generation of iPod nano will it be replaced with?

For the iPod nano 1st gen replacement program what generation of iPod nano will it be replaced with?

8GB. Nice little unit when used by itself. BUT don't even think about connecting to any docks or other third party interfaces 'cause IT AIN"T GONNA WORK RIGHT!
Both of my Pioneer car stereos have the same problem with both of my 6th generation iPod Nanos:
The first time you connect the iPod, the radio recognizes the it and works. BUT THE NEXT TIME YOU TURN THE RADIO ON THE DISPLAY FREEZES. The only way to get it working is to disconnect the dock connector from the iPod and reconnect it. THIS ***** AND IS NOT THE WAY THESE UNITS BEHAVED WITH MY 1ST GENERATION NANO. Both of my new 6th generation ipods have been restored (several times) and have the latest firmware which, as of this writing is 1.2 and still the problem persists.
My two Pioneer car stereos that don't work right with the iPod Nano 6th generation:
Pioneer DEH-P4900iB
CD-i200 iPod cable for above
Scion XB iPod enabled head unit T1808
I've made an AppleCare adviser aware of the problem but I doubt that this information will ever make it to engineering so I don't have much hope that this will ever be fixed.
I would suggest that all 6th generation Nano users check it's compatibility with any third party interfaces they have and report their findings on this discussion board. Perhaps we can get Apple to FIX THIS SERIOUS PROBLEM.
Apple are you listening??

I am from Germany. I have a Question to the iPod nano 1st gen replacement program: Can I upgrade to Ipod touch 8GB? The new Ipod nano Generation is too smal for my hands

I am from Germany. I have a Question to the iPod nano 1st gen replacement program: Can I upgrade to Ipod touch 8GB? The new Ipod nano Generation is too smal for my hands

Hello! Not a problem, because you will get a Ipod Nano 1st generation as a replacement, not a new / latest generation.

IPod Nano 1st Gen Replacement Program Problem

I recently sent my iPod Nano 1st Gen off for the replacement program.
I wanted to make sure I would be receiving a refurbished 1st Gen back, not one of the latest gens, so I called Apple Care to confirm this.
I'm really fond of the 1st Gen and would like to keep it as a collectors item, plus mine was in relatively good condition as well (And absolutely love the scroll wheel).
The woman I spoke to at Apple Care assured me that I would receive a refurbished 1st Gen iPod Nano, she was very clear on this.
I sent off and just received a box in the mail with replacement. To my dismay, they replaced it with a 6th GEN.
I don't want to sound ungrateful, and I do appreciate Apple keeping up customer service even for old Apple products.
But I specifically asked if a 1st gen would be returned to me, which was not the case.
I called Apple care again today, and they said they didn't have the stock and provided me with whatever they could.
Had I been told there was a chance I wouldn't receive a refurbished 1st gen in return, I wouldn't have sent it off in the first place.
Can't be too upset with Apple, but not particularly happy. Any advice would be appreciated.

I just sent a request for the shipping materials today, and if I get back a refurbished 1st generation nano, I'll be more than happy to trade it for your 6th generation

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With the replacement program what do you get? Another first gen Nano? A newer model perhaps? Or do they just replace the battery?

Here is a video on youtube which demonstrates the return process of your original Nano: http://www.youtube.com/watch?v=yo4Lg0ToVlU .
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TS3630 Is this replacement program still in place? I have just had a card fail that is listed as being faulty. Serial number ending 1M5A

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It should be if you meet the requirements described in the article:
This program covers affected ATI Radeon HD 2600 XT video cards three years from the original date of purchase or until July 31, 2011, whichever provides longer coverage.
However, since these cards were last used in the 2008 Mac Pros and the next model came out in early 2009 I would find it unlikely your card meets the requirements unless you bought a refurbished Mac Pro or bought a 2008 Mac Pro the had been sitting in someone's inventory for a very long time.

What generation nano do you receive if you participate in the 1st gen replacement program?

What generation of iPod Nano do you receive in the 1st Generation Replacement Program?
Do you receive a brand new iPod or a refurbished one?
I couldn't find online anywhere or get in touch with anyone from Apple over the phone regarding this question. I don't really want to get back a refurbished non-current generation one, so I wanted to make sure before I sent my away, so if anyone knows, thank you!

Does anybody know which company ships the "repaired" ipod back in Germany? We received an email including a tracking number which does not work. And the iPod did not reach me so far :-(

Apple ipod nano 1st gen replacement program

Hello
I read about the problems and the program online and applied and was found that my nano is part of those affected.
Received confirmed email that a package was being sent out but i applied on sun 13th november and have not received
this package for this whole week, Apple said to expect it with 2 business days. If i have not received the package within the expected time
stated how can i send it back within the 10 days time limit they've placed to resend the nano to them?
Does anyone know what mail service they are using to send the nano replacement package out to customers in the UK?
I'm guessing it's probably royal mail (-_-)*
What is the best thing to do, as i don't want to keep a ticking time bomb around the house, and the email is sent from don't reply address?
So there is no way to contact them from my personal replacement status page, hence why i have posted here for any advice please?
Thanks in advance

I sent my ipod around nov 20th and they received in on the nov 24th and today on december 20th i received an email saying they are sending me my replacement and they gave me the serial number for my new ipod
so i decided to register the serial number and it turns out that the ipod replacement is the 6th generation
I REPEAT YOU WILL GET A 6TH GEN. IPOD NANO!!!
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Ipod nano 1st Gen replacement program error

Hi!
I'm having the same error in every try. I introduce the serial number, my Apple ID and password, my address and when I press "Continue" I always get next message:
We're sorry, there was a problem processing your request.
Please try again in a few minutes or return to the Apple Support site.
I have tried several times every day in a week from different computer windows or mac and always get the same error.
Anybody knows something about this?
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Its now October and Im still getting the same error as I did last year.... anyone know whats going on? I would really like to get a replacement of my nano.

Is the 1st Generation iPod nano replacement program still active?

I was wondering if we could still send in our old iPod Nanos, as the link provided on http://www.apple.com/support/ipodnano_replacement/ does not seem to work.

The program is still active, despite the link being broken. I called the tech support number for my country, and they did it over the phone.

Ipod nano 1st gen replacement program in egypt?

I read on apple web site that there is a replacement for the ipod nano First gen http://www.apple.com/support/ipodnano_replacement/
so i checked the online service Egypt is not one of them so i searched for the premium resellers as I read on the page.
the ipod is eligibal for replacement.
I contacted the first store "ishop" http://store.ishop.com.eg/index.php?xlspg=contact_us , they told me they don't know about it.
so I called the second store "Bestbuy" http://www.bestbuyegypt.net/p/page.aspx?p=contact_us , they told me yes we know about it and they sent apple a mail to know about it because they dont know who is going to pay for the replacement and i quote "Is it going to be the customer who is going to pay for the new product or the store or Apple".
so i called a third store "trade line" http://www.tradelinestores.com/pages.php?pageid=5 , they told me "in egypt we dont do any replacements".
so what shall i do?? i contacted apple in the us and told me there is nothing to do but to go to apple resellers. And this is what i did and told him.
please help

Me too Mr. a.sokkary i found the same response from version mega store
can any one from apple help us through this >>
My Ipod serial number is YM602E09TK2
please reply dear APPLE

Ipod 1st gen replacement, still waiting for the box?

I filled in the form for the ipod 1st gen replacement program, but I am still waiting for the box to send my Ipod in???
The repair status says that the box was shipped at 23 november but still no box...
Now what??

Anyone?

Never received my nano replacement program

Hello community, I sent my serial number to apple for the ipod nano 1st gen replacement program, but they haven't sent me a box to ship my nano off. What can i do since they said i have to contact them about it.

thanks for the comment ralloz I receieved the replacement product in the mail and they also shipped my first replacement ipod to me they gave me the ipod nano 6th generation as a replacement of my brother's ipod 1st gen and now it is my turn to ship mine off.
Bottom Line: I guess apple waited for my brother's replacement to be shipped out with the replacement box that i was suppose to get. It took the replacement box about 2weeks to be shipped out for me, but it only took my brother 2 days to receive his replacement box.
Again thanks for the reply and yes i did receive a mail from the repair request

How to change shipping address of ipod nano replacement program

Way back in November 2011, around about the 12th, I submitted my iPod Nano to the replacement program. Since the 19th of November it has been simply showing up as "Product replacement pending".
I have had to move to a new flat in the last couple of weeks, and despite updating my Apple ID details with the new address. The replacement program still shows the shipping address as the old address.
How do I go about getting this shipping address changed? I don't want the iPod going to the old address as I will probably never see it again.

Pretty close. I managed to call them for free (effectively). By using the SayNoTo0870 website I was able to find a normal landline number for Apple that I could with the inclusive minutes on my iPhone calling plan. Eventually got through to a helpful young lady who tried to update the details with the help of an advisor from another group. Apparently the shipping information for the replacement program is held by the shipping company, in my case UPS. This is why the changes in my Apple ID account were not reflected in the shipping information of the replacement. The return details cannot be updating without an active tracking number, which won't exist until my replacement is on the way. So the advice I was given is to await the email from UPS giving the tracking number. As soon as I have this, call Applecare and they (as the sender) can update the shipping details against the tracking number, once the parcel is on its way.
I hope that is useful to anyone else that might be in the same position as me.

IPod nano (1st generation) Replacement Program

Hello,
Back in 2012 I requested a replacement via the iPod nano (1st generation) Replacement Program. Apple sent a return envelope but I ended up damaging it by opening the packet with scissors (d’oh!).
I’ve just remembered about the programme and tried to request a replacement again online, but get the following error message ‘This serial number has already been submitted for this program.’
Is there a way of contacting Apple via email (rather than phone), or is there another way for me to make the request again?
Many thanks

You will have to call them unless they provided you with an email during your first request.

1 Gen replacement program, still no box to return.

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