"1 item" pops up when ckecking email and freezes further action

When opening emails , "1 item'' pops up, trails my cursor and stops any further opening of emails.

Firefox doesn't do email, it's strictly a web browser.
If you are using Firefox to access your mail, you are using "web-mail". You need to seek support from your service provider or a forum for that service.
If your problem is with Mozilla Thunderbird, see this forum for support.
[http://www.mozillamessaging.com/en-US/support/] <br />
or this one <br />
[http://forums.mozillazine.org/viewforum.php?f=39]

Similar Messages

  • When receiving email, Thunderbird freezes and displays "Not Responding" in screen header. Adds popstate folder to account.

    I'm running Thunderbird 31.6.0 on Windows 8.1 with BitDefender 2013.
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    When getting email, Thunderbird freezes and displays "Not Responding" in screen header.
    When TB is closed then reopened, a popstate folder (popstate-1.dat) is added to account. A new popstate folder appears with each crash/freeze, and as long as they are not deleted, they pile up with unique numbers (popstate-1.dat, popstate-2.dat, etc.).
    (see attached screenshot)
    NOTE: I've included troubleshooting details below for all the fixes I tried, thinking it might be helpful to anyone who has a similar problem and is thinking about going down those paths. Ultimately, it seems that FIX ATTEMPT 5 is the winner.
    ==================================
    FIX ATTEMPT 1:
    Following the suggestion in this archived mozilla support post: https://support.mozilla.org/en-US/questions/1026288, I restarted Thunderbird in Safe Mode (Help > Restart with Add-Ons disabled...), checking the "Disable all add-ons" and "Reset toolbars and controls" and clicking "Make Changes and Restart" button.
    In Add-Ons Manager, BitDefender Toolbar now appears to be disabled.
    (see attached screenshot)
    But the problem persists.
    FIX ATTEMPT 2:
    Following the suggestion in this archived mozilla support post: https://support.mozilla.org/en-US/questions/1016811, I clicked Help > Troubleshooting Information > Show Folder button. This opens a File Explorer window for 3I58b9dq.default (this is the "profile" folder) which contains panacea.dat and folderTree.json files.
    I changed file names to panacea-changed.dat and folderTree-changed.json (rather than deleting them, in case I need to restore them), and I reopened Thunderbird.
    This did not solve the problem -- and, furthermore, the profile folder seems to have automatically generated new panacea.dat and folderTree.json files to replace those for which I changed the filenames.
    FIX ATTEMPT 3:
    Following the suggestion in this mozilla support post: https://support.mozilla.org/en-US/questions/1044774, I restarted Windows 8.1 in safe mode with networking enabled (using these instructions: http://www.howtogeek.com/107511/how-to-boot-into-safe-mode-on-windows-8-the-easy-way/.)
    TB does not crash when Windows runs in safe mode, but the aspect ratio of my display is distorted; everything's really big and stretched horizontally, and my two displays are mirrored rather than extended. Running Windows perpetually in safe mode is not the ideal fix.
    QUESTION 1: I understand that troubleshooting is supposedly done best in safe mode — What might I do in safe mode to diagnose the Thunderbird problem?
    FIX ATTEMPT 4:
    This article https://wiki.mozilla.org/Thunderbird:Testing:Antivirus_Related_Performance_Issues#Symptoms, suggests that problems with Thunderbird associated with BitDefender can be solved by uninstalling and re-installing BitDefender.
    Not really comfortable uninstalling and re-installing, I disabled Bitdefender (Settings button > Antivirus button > Shield tab > On-Access Scanning toggle Off) to see if that would work. It did not fix the problem.
    QUESTION 2: Would uninstalling BitDefender be any different than disabling it?
    FIX ATTEMPT 5:
    Create a Bitdefender Exclusion for the Thunderbird folder:
    Settings button > Antivirus button > Exclusions tab > Excluded files and folders link > Add button > navigate to Thunderbird folder (c:\users\username\appdata\roaming\thunderbird) > Both radio button > Add button > OK button
    THIS FIX DID THE TRICK! YAY!

    FIX ATTEMPT #5 above did the trick, and now I see that it was the chosen solution for a similar post of the same problem at https://support.mozilla.org/en-US/questions/1044774

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    Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos, Thumbs Up" on the bottom to say “Thanks” for helping!

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    problem when I try and open a download. says its not supported on os x. really need help

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    MMy iPad freezes up occasionally when searching web. it is also freezing up when drafting email.

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    http://support.apple.com/en-us/HT201412
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