1 month and my issue is not fixed yet you closed my thread?

I never got the credit applied to my account.  My account is still not fixed and its been a month! Now my bill is due! Thanks so much comcast for showing me the worst customer service ive ever seen in my entire life. What do I have to do to get this resolved? Cancel my account? Thanks for closing my thread with out solution.  http://forums.xfinity.com/t5/Billing/no-help-from-support-or-the-store-sales-agent-lied/td-p/2559631

Hello Gunslingerx64,
I am sorry for the delay. I have sent you a private message addressing the changes and credits applied to your account.

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