"1 new message from " and no message in conversations Pantech Go Phone

I get a notification that I have a new message from ______, its literally blank.  When I go to my messaging folder into conversations there is no new message.  The only way to get rid of the new message notification is to delete all my conversations.  My phone is not fancy, I have a junker Pantech P7040P that has worked great until now.  I've turned the phone off and on after removing the battery and SIM card and the notification returns.  I've stopped MMS from automatically downloading and still the message is from no one and does not show up in my conversations.  No software updates were available.  Tried the troubleshoot and resolve tool to no avail.  Any insight is really appreciated.

Hello @theruthene
What you’ve described sounds like a glitch in your software.
Since you’ve already performed basic troubleshooting steps, I would recommend performing a master reset.
Go to Menu > Settings > Reset > Enter the device’s password, then press OK > Master Reset > Yes to confirm.
If after performing a master reset, you continue to have an issue, then the phone most likely needs replacement.
Thank you,
Charise

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