1 week old Macbook pro will start but not boot up

This new Mac book pro will start when powered up but does not boot at that point and remains black screen.

Please make a Genius Appointment and take it in for repair or replacement. It's under warranty.

Similar Messages

  • Replacing my 2 week old Macbook Pro.

    i've had my MacBook Pro for about 2 weeks now
    within the first week i noticed problems with my display, well lid.
    it has bubbles on the top of the lid, the edge of the screen is popped out, and the lid won't close evenly
    now, if i go to an Apple Store and tell them my problems with a 2 WEEK OLD MACBOOK PRO,
    will they replace my current MacBook Pro? or will they just replace the screen?
    and i do have Apple Protection Plan for 3 years..

    well is it possible for them to fix it there?
    oh and how long could that take for them to send it to apple?
    sorry if im in anyway pushy or something
    its just this is my first macbook pro and i dont want to be going back and forth to the apple store whch is an hour away from me.. thank you
    Message was edited by: milem14

  • My 1 week old macbook pro battery is dying.

    my 1 week old macbook pro battery is dying. i charged it to 100% then went to bed and this morning it is at 32% when turned on. What the heck?

    my light does not flash in sleep mode.
    Which means it isn't sleeping. Run the Console and put the computer sleep. Experiement with the sleep command and closing the lid. Does it sleep with the sleep command but not the lid? Does it not sleep in either case. In the Console, by default, you'll see all the messages that are logged. Pay attention to when you close the lid or execute the sleep command and pay attention to the log entries that occur at that time and shortly afterwards. You might find a sleep terminated type message which will give you a clue about why it isn't sleeping.
    There are also programs that are known to cause insomnia. At the head of my list are all it one printer software because the drivers often constantly look for an incoming fax or the keypress from the AIO printer console.
    One more thing - if you have been putting it to sleep and then disconnecting USB or FireWire devices - that's the problem.

  • My MacBook Pro turns on but not all the way, it gives me an icon of a grey folder with a question mark in the middle, and won't go further that that. Anyone knows why, or what's the problem?

    My MacBook Pro turns on but not all the way, it gives me an icon of a grey folder with a question mark in the middle, and won't go further that that. Anyone knows why, or what's the problem?

    If these do not resolve the issue or if you are not comfortable with proceeding through these steps then take your Mac to an Apple store or an Apple Authorized Service Provider.  An Apple store will perform these initial steps, diagnose the problem, and give an estimate for repairs (if needed).  If the Mac is less than one year old or is covered by AppleCare any repairs would be free.
              Genius reservation http://www.apple.com/retail/geniusbar/ .
              or find an Apple Authorized Service Provider https://locate.apple.com/country

  • MacBook Pro 15" 2.5 not booting up

    A friend has a 2.5 GHZ 15" MacBook Pro and it's not booting, it appears the Apple logo and then the spinning wheel.
    What can I tell him to do since he's not in the same city I live and that machine doesn't come with a dvd installer.
    Thanks in advance

    IF this is the only point of comparison (2.5GHz vs 2.8GHz on the current 15" MBP) you will probably never notice a difference between the two ... unless you are into hardcore video editing, Photoshop or gaming.   Even then, a) you will be hard pressed to notice a difference without instruments to measure it and b) there are many other factors that can affect system performance way more than this trivial difference in CPU speed on a top-of-the-line Mac laptop.
    If you have the $200 it would take to upgrade to the 2.8GHz CPU, I suggest a better investment would be to apply the money to upgrading to the 1TB Flash Storage or use it to get a good external hard drive to use for backup.

  • 1 week old macbook pro with 2.5 hrs battery time

    I love this product but battery life is driving me insane.
    I updated my old macbook pro to the new unibody. I transfered my pre system using time machine. I just realized that when fully charged my new computer has 2.5 hrs of battery time. This is also with better battery life selected under sys. preferences. this cant be normal right?
    should I reinstall SL? you think my old macbook pro transfered some unwanted system bits?
    thanks in advance

    take it in to the apple store, i'm 100% sure they will replace it free of charge, just got mine replaced today, it was 6 months old holding about 3.5 hours of charge

  • My MacBook Air will send but not receive Airdrops?

    Does anyone know why my MacBook Air running OS X 10.9.4 will send, but not receive, AirDrop files?  I've tried to see if there are any security settings blocking receiving but have been unable to find anything.  Thank you!

    If the firewall is on, turn it off in the Security & Privacy preference pane. Otherwise see below.
    Please read this whole message before doing anything.
    This procedure is a diagnostic test. It’s unlikely to solve your problem. Don’t be disappointed when you find that nothing has changed after you complete it.
    The purpose of the test is to determine whether the problem is caused by third-party software that loads automatically at startup or login, by a peripheral device, by a font conflict, or by corruption of the file system or of certain system caches.
    Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards, if applicable. Start up in safe mode and log in to the account with the problem. You must hold down the shift key twice: once when you turn on the computer, and again when you log in.
    Note: If FileVault is enabled, or if a firmware password is set, or if the startup volume is a software RAID, you can’t do this. Ask for further instructions.
    Safe mode is much slower to start up and run than normal, with limited graphics performance, and some things won’t work at all, including sound output and Wi-Fi on certain models. The next normal startup may also be somewhat slow.
    The login screen appears even if you usually login automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
    Test while in safe mode. Same problem?
    After testing, restart as usual (not in safe mode) and verify that you still have the problem. Post the results of the test.

  • My new (2 weeks old) Macbook Pro, wont send video output signal to beamer... What can I do?  I have the adapter to vga but it does not work...

    Hi, I have a new MacBook Pro and I dont get video output to a beamer although I have the regular
    Mini DisplayPort to VGA Adapter and it works fine with my older MacBook...
    Thanks a lot for your tips...

    That should work. When you first hook it up it will probably have the display set in Extended Desktop mode. The Menu Bar and Dock will be on the MacBook display and your background screen on the TV but you can move the cursor onto the TV screen.
    In SystemPreferences>Display on the MacBook screen there should be an Arrangement tab when you have the MacBook hooked up to the TV and both screens working. When you click the Arrangement tab do you see two monitors side by side? One of them will have a Menu Bar at the top. Just click on the Menu Bar and drag it to the second monitor. That will make the second monitor your main screen. You can now use your MacBook in Clamshell Mode with a wired or Bluetooth keyboard and mouse.  http://support.apple.com/kb/HT3131 When you disconnect from the TV your Menu Bar will automatically change back to the MacBook.
    Or if you want to work on the MacBook screen while showing it on a TV you can check the Mirror Display box on the lower left hand side of the Arrangement tab under the two monitors box.
    If you also want audio you'll need audio cables to the TV using a 3.5mm stereo headphone jack to RCA sound plugs. You attach it from the headphone jack of your MacBook to the appropriate input plugs on your TV http://www.amazon.com/s/ref=nb_sb_noss?url=search-alias%3Daps&field-keywords=min i-dvi&x=9&y=13#/ref=nb_sb_ss_i_2_19?url=search-alias%3Daps&field-keywords=macboo k+audio+cable&sprefix=macbook+audio+cable&rh=i%3Aaps%2Ck%3Amacbook+audio+cable

  • Week old macbook (white) will not read discs and ejects after a few seconds

    Hello, my mother got her macbook a week ago, and while I was at school this week she hardly used it. I've come home today with my office mac 2008 disc and while trying to install I learned her macbook would rather spit the disc out than read it (does not even show up on the desktop). I know for a fact that the disc is not the problem, seeing as I just loaded it on my macbook earlier this week. I'm about an hour and a half away from an apple store so visiting is sort of an inconvenience. However Best Buy is about 10 minutes away, but I'm not sure if my apple care insurance will work there. Any ideas on how to fix it? Thanks in advance guys.

    Apple has a 14-day return policy, so if the MacBook is only one week old I think it would be worthwhile to make the hour and a half journey to get a replacement, if necessary. For me, that would be better than taking it in for repair. Of course, while you're at the Apple Store they will take a look at it and perhaps they can quickly correct the problem rather than replace the MacBook.
    Bob N.

  • 2 week old MacBook Pro not charging

    I bought a MacBook Pro only 2 weeks ago, and to my surprise, I am already having problems with it. Although the top tool bar shows the battery as charging, and it doesnt lose power while the power cord is connected, it is not charging. The battery power is stuck at 27%, unless I unplug the cord, which obviously causes the power to drain.
    Why wont my brand new MacBook Pro charge?

    > Why wont my brand new MacBook Pro charge?
    Reset the PMU (power management unit) and re-calibrate the Battery ?
    If this fails to make any difference call Apple.

  • I have an 11 week old Macbook Pro that has 15 charge cycles and the design capacity is at 91%, is that normal or should I take my laptop into the store?

    Hi, everyone I'm just wondering whether my battery life is normal. I've only had this macbook pro for a few weeks. According to coconut battery, as well as the information under about this macbook. The macbook is 11 weeks old and after 15 charge cycles it is at 91% design capacity? Is this normal or do I have a faulty macbook?

    The batteries are supposed to hold 80% at 1,000 charges now - not sure when this started but was a couple of years ago maybe.
    Personally I would not worry too much. If you actually notice a signigicantly bad drop in battery life after some time, instead of just by looking at numbers on charts, then yes take it to Apple, but for now, just enjoy your computer.
    After more charge cycles, it may become more accurate too - when I first got my MacBook Air it was on about 94% after only 15 charges or so, now it's on about 620 and is on 84% or so which is on par with the 1000 charges -> 80%.

  • Macbook pro 17 starts but then just turns off

    My 17 in macbook pro starts with the chime, shows the apple, but then turns off before it goes any further. This happens whether using just the battery or just the power adaptor or both.
    More info: Below the apple symbol, there appears the spinning icon and below that an approximately three-inch empty bar that starts to fill up with black from left to right but only gets a fraction of an inch before the computer shuts down. I assume that filling bar is indicating the beginning of the start-up process.
    I can 'slave' the computer to another working one and see all my data and so forth. But on its own it simply shuts down.
    I have tried starting in 'safe mode' but the same thing happen, with all the same start-up icons and then it shuts down. I have tried holding down command, option and P and R together. Same result.
    Any suggestions?
    What is my problem?
    wanessen

    OS X Mavericks- If your computer stops or delays while starting up with progress bar
    OS X v10.6- Gray progress bar appears under Apple logo during startup
    Reinstalling OS X Without Erasing the Drive
    Boot to the Recovery HD: Restart the computer and after the chime press and hold down the COMMAND and R keys until the menu screen appears. Alternatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD and click on the downward pointing arrow button.
    Repair the Hard Drive and Permissions: Upon startup select Disk Utility from the main menu. Repair the Hard Drive and Permissions as follows.
    When the recovery menu appears select Disk Utility. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list.  In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive.  If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the main menu.
    Reinstall OS X: Select Reinstall OS X and click on the Continue button.
    Note: You will need an active Internet connection. I suggest using Ethernet if possible because it is three times faster than wireless.
    Also see:
    Reinstall OS X Without Erasing the Drive
    OS X Yosemite- Reinstall OS X
    OS X Mavericks- Reinstall OS X
    OS X Mountain Lion- Reinstall OS X
    OS X Lion- Reinstall Mac OS X
         Note: You will need an active Internet connection. I suggest using Ethernet
                     if possible because it is three times faster than wireless.

  • QuickTime need codec to play avi on MacBook Pro retinal display but not on other Mac's with Mountain Lion?

    Why will avi play on all my Mac's with Mountain Lion but not on my Retinal Display 13" Macbook Pro? Quicktime players are the same, OS are the same plugins are the same and up to date. Get the missing Codec warning only on retinal display.

    You don't say if your MacBook Pro is the new version that supports USB 3, if not the card reader will default to USB 2. The Ultra II is listed as 10Mb/s on old cards and 15MB/s on new cards, both within USB 2 specification. Extreme III are listed as 20MB/s old cards and 30MB/s new. These 30 MB/s maybe a bit too much for USB 2, not sure. see http://kb.sandisk.com/app/answers/detail/a_id/1111
    If the Macbook Pro as USB 3 support it could be that it does not recognise the card reader as USB 3 and default to USB 2.
    See Apple URL http://support.apple.com/kb/HT5172?viewlocale=en_US&locale=en_US
    Bullet point 11 may help.
    Of course the card reader could be faulty and not read the Extreme III cards unless you have verified it working in other situations.
    regards

  • 1 week old macbook pro 17 keeps freezing randomly?

    Hi,  I just bought a 17 inch 2011 early winter macbook pro a week ago and I upgraded my computer with the lion the second day. My problem started the third day of the purchase i started noticing lag in the beggining especially when i open the appstore the beach ball comes up and won't ever go away.yesterday my computer been freezing randomly i've been restarting it whenever this happens The freezes happen most frequently after the computer has been to sleep and woken up by opening the lid.. I have downloaded all the apple updates and my apps are all up to date I dont have anything on the startup,I have 690 gb free on my hard drive  I tried:     - deleting apps from running on the startup  - no widgets  - Stopping Bluetooth and wireless  - not opening i tunes  Nothing worked. I really don't know what to do,this is the first time i use mac.please help.

    I would prefer to have acopy on Lion on a Flash memory or a DVD in order not to redownload it every time again. I guess you didn't take a copy of it after downloading from App Store and proceeded to install directly, right?
    Ok, if that was the case,
    - Open the App Store again, click on purchased icon on the top, you will find the Lion as installed..
    - Click on purchased again while holding down options key (alt), the INSTALLED botton will be replaced by INSTALL botton.
    - Click it and wait untill in downloads againg.
    - After finishing download don't proceed in installing it again using the wisard. Quit the installer and go to the Applications folder, find "Install Mac OS X Lion.app", right click and select show packge contents and go to "/Contents/SharedSupport/installESD.dmg".
    This is the image disk of Lion, use Disk Utility "Spotlight it" to burn it on a DVD so will have a bootable DVD which can be used to reinstall your autherized copy of lion.
    - Restart your machine while holding Options key to get the boot options.
    - Select the DVD, a Disk utility will appear again, use it to erase the Macintosh HD and reinstall Lion again

  • IMessage works on MacBook Pro and iPhone but not iMac

    I am able to send messages via SMS and iMessage on my MacBook Pro and iPhone 5S but not on my iMac.  On the iMac I get "Not Delivered" and "Try Again". I verified that the same iCloud account is being used on all.  I can tell that the iMac and the phone are pairing as I get a message to that effect when I log into the iMac.  All software is up to date 10.10.1 on the Macs and 8.1.2 on the iPhone.
    I have tried logging out of my iCloud account on the iMac and logging back in.  I have tried removing com.appple.imagent.plist from my Library/Preferences and rebooting.  Neither worked though removing the plist file appeared to work but in reality the messages were not being delivered.  Later the behavior went back to giving the error messages.
    I have reported this to Apple but was hoping someone had found a solution.
    This is from the log file when I try to send a message (my iCloud account replaced with xxxxxx, phone number I was texting to replaced with pppppp).
    12/28/14 10:31:13.240 AM
    imagent[617]
    [Warning] certForURI: IDSAccount: 0x7fc680e14f40 [Service: com.apple.madrid  User: xxxxxx  ID: E583D98B-B71D-43E3-9377-F25AAE4CCFC3  Type: Apple ID  Active: YES  Registration Status: Registered] - No cert found, not in registered URI set
    12/28/14 10:31:13.241 AM
    imagent[617]
    [Warning] certForURI: IDSAccount: 0x7fc680e14f40 [Service: com.apple.madrid  User: xxxxxx  ID: E583D98B-B71D-43E3-9377-F25AAE4CCFC3  Type: Apple ID  Active: YES  Registration Status: Registered] - No cert found, not in registered URI set
    12/28/14 10:31:13.261 AM
    imagent[617]
    [Warning] callerURI - No bindings !!
    12/28/14 10:31:13.261 AM
    imagent[617]
    [Warning] callerURI - No bindings !!
    12/28/14 10:31:13.262 AM
    imagent[617]
    [Warning] Request to send message: IMMessageItem[outgoing: YES sender=e:xxxxxx; service=iMessage; handle=+1pppppp ; unformatted=(null); country=(null); roomName='(null)'; flags=c; subject='<< Message Not Loggable >>' text='<< Message Not Loggable >>' messageID: 0 GUID:'41EF304E-50D5-4D68-9D3C-665EEB431329' date:'441484273.218647' date-delivered:'0.000000' date-read:'0.000000' date-played:'0.000000' transfer guids: '(null)' empty: YES finished: NO sent: NO read: NO delivered: NO audio: NO played: NO from-me: YES DD results: NO DD Scanned: NO Downgraded: NO emote: NO expirable: NO expire-state: 0 error: 0] to chat: IMDChat: 0x7fc680d3b190 GUID: iMessage;-;+1pppppp
    Style: - State: 3 Participants: (
        "[IMDHandle: <+1pppppp:(null):US>]"
    )  Room Name: (null)  Display Name: (null)  Identifier: +1pppppp  Unread count: 0  Row ID: 2  Group ID: 8A1D6346-0B77-4800-A4C8-B85CCB972B69  from NIL ID  fromAccount: IDSAccount: 0x7fc680e14f40 [Service: com.apple.madrid  User: xxxxxx  ID: E583D98B-B71D-43E3-9377-F25AAE4CCFC3  Type: Apple ID  Active: YES  Registration Status: Registered]
    12/28/14 10:31:13.262 AM
    imagent[617]
    [Warning] Request to send message: IMMessageItem[outgoing: YES sender=e:xxxxxx; service=iMessage; handle=+1pppppp; unformatted=(null); country=(null); roomName='(null)'; flags=c; subject='<< Message Not Loggable >>' text='<< Message Not Loggable >>' messageID: 0 GUID:'41EF304E-50D5-4D68-9D3C-665EEB431329' date:'441484273.218647' date-delivered:'0.000000' date-read:'0.000000' date-played:'0.000000' transfer guids: '(null)' empty: YES finished: NO sent: NO read: NO delivered: NO audio: NO played: NO from-me: YES DD results: NO DD Scanned: NO Downgraded: NO emote: NO expirable: NO expire-state: 0 error: 0] to chat: IMDChat: 0x7fc680d3b190 GUID: iMessage;-;+1pppppp Style: - State: 3 Participants: (
        "[IMDHandle: <+1pppppp:(null):US>]"
    )  Room Name: (null)  Display Name: (null)  Identifier: +1pppppp  Unread count: 0  Row ID: 2  Group ID: 8A1D6346-0B77-4800-A4C8-B85CCB972B69  from NIL ID  fromAccount: IDSAccount: 0x7fc680e14f40 [Service: com.apple.madrid  User: xxxxxx  ID: E583D98B-B71D-43E3-9377-F25AAE4CCFC3  Type: Apple ID  Active: YES  Registration Status: Registered]
    12/28/14 10:31:13.262 AM
    imagent[617]
    [Warning] Group message controler failed to prepare chat: IMDChat: 0x7fc680d3b190 GUID: iMessage;-;+1pppppp Style: - State: 3 Participants: (
        "[IMDHandle: <+1pppppp:(null):US>]"
    )  Room Name: (null)  Display Name: (null)  Identifier: +1pppppp  Unread count: 0  Row ID: 2  Group ID: 8A1D6346-0B77-4800-A4C8-B85CCB972B69  error: 4
    12/28/14 10:31:13.263 AM
    imagent[617]
    [Warning] Group message controler failed to prepare chat: IMDChat: 0x7fc680d3b190 GUID: iMessage;-;+1pppppp Style: - State: 3 Participants: (
        "[IMDHandle: <+1pppppp:(null):US>]"
    )  Room Name: (null)  Display Name: (null)  Identifier: +1pppppp  Unread count: 0  Row ID: 2  Group ID: 8A1D6346-0B77-4800-A4C8-B85CCB972B69  error: 4
    12/28/14 10:31:20.390 AM
    imagent[617]
    [Warning] certForURI: IDSAccount: 0x7fc680e14f40 [Service: com.apple.madrid  User: xxxxxx  ID: E583D98B-B71D-43E3-9377-F25AAE4CCFC3  Type: Apple ID  Active: YES  Registration Status: Registered] - No cert found, not in registered URI set
    12/28/14 10:31:20.391 AM
    imagent[617]
    [Warning] certForURI: IDSAccount: 0x7fc680e14f40 [Service: com.apple.madrid  User: xxxxxx  ID: E583D98B-B71D-43E3-9377-F25AAE4CCFC3  Type: Apple ID  Active: YES  Registration Status: Registered] - No cert found, not in registered URI set
    12/28/14 10:31:20.414 AM
    imagent[617]
    [Warning] callerURI - No bindings !!
    12/28/14 10:31:20.414 AM
    imagent[617]
    [Warning] callerURI - No bindings !!
    12/28/14 10:31:20.481 AM
    imagent[617]
    [Warning] Request to send message: IMMessageItem[outgoing: YES sender=(null); service=iMessage; handle=+1pppppp; unformatted=(null); country=(null); roomName='(null)'; flags=100005; subject='<< Message Not Loggable >>' text='<< Message Not Loggable >>' messageID: 1948 GUID:'41EF304E-50D5-4D68-9D3C-665EEB431329' date:'441484280.000000' date-delivered:'0.000000' date-read:'0.000000' date-played:'0.000000' transfer guids: '(null)' empty: NO finished: YES sent: NO read: NO delivered: NO audio: NO played: NO from-me: YES DD results: NO DD Scanned: YES Downgraded: NO emote: NO expirable: NO expire-state: 0 error: 0] to chat: IMDChat: 0x7fc680d3b190 GUID: iMessage;-;+1pppppp Style: - State: 3 Participants: (
        "[IMDHandle: <+1pppppp:(null):US>]"
    )  Room Name: (null)  Display Name: (null)  Identifier: +1pppppp  Unread count: 0  Row ID: 2  Group ID: 8A1D6346-0B77-4800-A4C8-B85CCB972B69  from NIL ID  fromAccount: IDSAccount: 0x7fc680e14f40 [Service: com.apple.madrid  User: xxxxxx  ID: E583D98B-B71D-43E3-9377-F25AAE4CCFC3  Type: Apple ID  Active: YES  Registration Status: Registered]
    12/28/14 10:31:20.481 AM
    imagent[617]
    [Warning] Request to send message: IMMessageItem[outgoing: YES sender=(null); service=iMessage; handle=+1pppppp; unformatted=(null); country=(null); roomName='(null)'; flags=100005; subject='<< Message Not Loggable >>' text='<< Message Not Loggable >>' messageID: 1948 GUID:'41EF304E-50D5-4D68-9D3C-665EEB431329' date:'441484280.000000' date-delivered:'0.000000' date-read:'0.000000' date-played:'0.000000' transfer guids: '(null)' empty: NO finished: YES sent: NO read: NO delivered: NO audio: NO played: NO from-me: YES DD results: NO DD Scanned: YES Downgraded: NO emote: NO expirable: NO expire-state: 0 error: 0] to chat: IMDChat: 0x7fc680d3b190 GUID: iMessage;-;+1pppppp Style: - State: 3 Participants: (
        "[IMDHandle: <+1pppppp:(null):US>]"
    )  Room Name: (null)  Display Name: (null)  Identifier: +1pppppp  Unread count: 0  Row ID: 2  Group ID: 8A1D6346-0B77-4800-A4C8-B85CCB972B69  from NIL ID  fromAccount: IDSAccount: 0x7fc680e14f40 [Service: com.apple.madrid  User: xxxxxx  ID: E583D98B-B71D-43E3-9377-F25AAE4CCFC3  Type: Apple ID  Active: YES  Registration Status: Registered]
    12/28/14 10:31:20.482 AM
    imagent[617]
    [Warning] Group message controler failed to prepare chat: IMDChat: 0x7fc680d3b190 GUID: iMessage;-;+1pppppp Style: - State: 3 Participants: (
        "[IMDHandle: <+1pppppp:(null):US>]"
    )  Room Name: (null)  Display Name: (null)  Identifier: +1pppppp  Unread count: 0  Row ID: 2  Group ID: 8A1D6346-0B77-4800-A4C8-B85CCB972B69  error: 4
    12/28/14 10:31:20.482 AM
    imagent[617]
    [Warning] Group message controler failed to prepare chat: IMDChat: 0x7fc680d3b190 GUID: iMessage;-;+1pppppp Style: - State: 3 Participants: (
        "[IMDHandle: <+1pppppp:(null):US>]"
    )  Room Name: (null)  Display Name: (null)  Identifier: +1pppppp  Unread count: 0  Row ID: 2  Group ID: 8A1D6346-0B77-4800-A4C8-B85CCB972B69  error: 4
    12/28/14 10:31:20.806 AM
    com.apple.iCloudHelper[1018]
    objc[1018]: Class FALogging is implemented in both /System/Library/PrivateFrameworks/FamilyCircle.framework/Versions/A/FamilyCircl e and /System/Library/PrivateFrameworks/FamilyNotification.framework/Versions/A/Famil yNotification. One of the two will be used. Which one is undefined.
    12/28/14 10:31:20.813 AM
    com.apple.xpc.launchd[1]
    (com.apple.imfoundation.IMRemoteURLConnectionAgent) The _DirtyJetsamMemoryLimit key is not available on this platform.
    I look forward to any advice anyone can provide. Thanks.

    Based on information in another answer I tried the following ...
    After doing what blueno suggested I did have to reboot.  I then had to provide my password lots of times when I logged in.  That still didn't work so I logged out of my iCloud account in Message and logged back in, repaired, and it worked!
    This is what I did:
    1) Open Key Chain Access ( go to Applications>Utilities)
    2) Select Login at the top left side under Keychains
    3) Select All Items on the lower left side under Category
    4) Search for entries of IDS.
    5) Highlight and delete all entries that has IDS.
    6) Search for entries of FaceTime
    7) Highlight and delete all entries of FaceTime
    8) Search for entries of Messages (I also found entries containing Message (singular, not plural), but didn't delete these.)
    9) Highlight and delete all entries of Messages
    10) Reboot!
    11) Log back in and when requested log back into iCloud account (I got asked for the password multiple times)
    12) Log out of iCloud account in iMessage (Not sure if this is needed)
    13) Log back into iCloud account in iMessage.
    14) On iPhone in Settings/Messages/Text Message Forwarding turn off forwarding to my iMac.
    15) Turn Text Message Forwarding back on for my iMac (re-pairs and I entered the new number)
    16) Could send text messages from my iMac!!!!!
    But it was short lived.  One message was sent using SMS (that should have gone through using iMessage and then back to the same error message.  So I am back to square one.

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