1 year warranty

1 year warranty
A friend and I got identical ipod nano’s at Christmas 2005. I look after my ipod nano as if it were my child. In the 5months I have had it, it has not a single scratch is to be seen on the surface. My friend does not take as much care as me and his is very battered and worn.
However, yesterday I sat down on the sofa with my ipod wrapped up in my pocket. The headphones must have pushed down on the screen. This cracked the screen indelibly.
I understand that ipod products have a 1 year warranty so I should be able to get a repair or replacement due to the cause of the problem not being an “accident” but due to the poor manufacture of the screen.
So, the problem is: What do I do to get a repair/replacement/refund?
I search the website? – Can’t find what to do.
I email the local apple store – no reply.
My A-level exams are in a few weeks, and this should be the least of my worries so a quick resolution is imperative.
What am I to do?
I was going to buy an apple laptop because I like the look of them but if the poor service from apple and fragility of my ipod nano is anything to go by, I don’t think I will make the same mistake again. Then again, if I can get a rapid resolution I might think again.
Thanks,
Ian Woodrow.
Ipod Nano Windows XP

"According to Macworld, Apple said that they have tracked down the problem of broken screens.
“This is a real but minor issue involving a vendor quality problem in a small number of units,” Apple’s Senior Vice President of Worldwide Product Marketing Phil Schiller told MacCentral. “In fact, this issue has affected less than 1/10 of 1 percent of the total iPod nano units that we’ve shipped. It is not a design issue.”
Schiller said that if customers find they have this problem, all they have to do is contact AppleCare and their iPod will be replaced.
FROM:
http://apple.blognewschannel.com/index.php/archives/2005/10/02/apple-responds-to -broken-ipod-nano-screens/
And this shows many, many more people with the same problem:
http://apple.blognewschannel.com/index.php/archives/2005/10/02/apple-responds-to -broken-ipod-nano-screens/#comment-2017
Not just me being "careless", I should get a repair under my 1 year warranty.
Windows XP

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1 year warranty

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